What was the scope of their involvement?
When we first engaged them, we were moving our office to a bigger location and wanted to transition from a virtual server to a physical one. They oversaw the process, designing the infrastructure before purchasing, inspecting, and maintaining the equipment. They also handled the migration service, which took about 120 hours of work.
Since then, 403Tech has assigned 1–2 resources who sit in our office and manage all day-to-day IT activities. When we hire a new person, they create an account within the server and set up an email address. The team also looks after the network drives, backs up the database, and troubleshoots any errors.
What is the team composition?
Scott (President, 403Tech) is our main point of contact. If we have any concerns about our services or larger IT issues, he addresses them. There are also two IT consultants in our office who handle the day-to-day issues. One is at a junior level, and the other is intermediate.
How did you come to work with 403Tech?
Initially, we called a few companies and looked at their response time, which is crucial for a managed services company. 403Tech responded the fastest with enough details, so we considered them along with two other firms. We also liked that they were a smaller company that matched our size.
How much have you invested with them?
We spend roughly $6,000–$7,000 per month on their services.
What is the status of this engagement?
I’ve actually used them at my previous company, so our relationship has spanned 3–4 years. For Strategic Projects Inc., we officially engaged them in February 2018 and continue to work with them for managed IT services.