IT Solutions Provider

Unfortunately, not every business has the resources necessary to run and maintain an effective IT department. This is especially true when it comes to start-ups and small & medium businesses. We believe that small & medium businesses (as small as five employees) shouldn’t have to go without IT support simply because they can’t afford a full-time IT employee or IT department.

403Tech is the perfect solution for all small & medium businesses who want to eliminate their IT headaches.

 
$5,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2012
Show all +
Calgary, Canada
headquarters

Portfolio

Key clients: 
  1. Professional Services
  2. The Trades
  3. Oil and Gas

Reviews

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IT Optimization for Recruiting Firm

“They try to provide the best solutions.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

403tech provides IT optimization services, developing a virtual server for a small firm establishing a second location. They worked on suggestions for the solution and now provide ongoing maintenance services.

The Reviewer
 
1-10 Employees
 
Calgary, Canada
Executive Search Consultant, International Consulting Firm
 
Verified
The Review
Feedback summary: 

The 403tech team provides high-quality services, with the virtual server meeting the need of the company effectively. They're responsive and usually have the same person maintaining communication to allow for seamless and personalized service throughout.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're an international management consulting firm with a primary office in Calgary. I’m a Senior Associate with the firm and the main interface with 403tech.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 403tech?

After the significant economic downturn in Calgary in 2014–2015, we knew we had to adapt to the new market reality. Part of that adjustment prompted us to become more mobile in terms of how we worked; we wanted to be able to work anywhere at any time.

We were also considering an expanding our office to another location. In order to become more “virtual” in our operations, we wanted something that would give us more flexibility than a physical server.

SOLUTION

What was the scope of their involvement?

We were looking for a solution that would accommodate our new situation. 403tech assessed our needs and provided what they felt was the best option, which was switching over to a virtual server. The physical server we'd purchased 3–4 years prior required someone to come to the office for monthly maintenance so the virtual server seemed to address our needs well. 403tech could host and manage everything for us remotely.

What is the team composition?

The person who introduced us to them was involved in the process, as well as Scott (President, 403tech).

How did you come to work with 403tech?

We had worked with another IT company before them but had severed that relationship. One of the technicians that used to work for that company started helping us on a consulting basis. When he joined 403tech, they became our new provider.

How much have you invested with them?

The initial cost was around $5,000. The maintenance fee is $1,000 per month.

What is the status of this engagement?

We started working with them around 2014. It was a pretty seamless transition to the virtual server; from the beginning of the project to implementation took 3–4 months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The monthly maintenance fee is higher than what we were paying before for IT services on a monthly basis. In terms of the cost benefit, it’s higher than we thought, but we’re happy with the service and the flexibility it gives us. We probably wouldn't go back to having a physical server.

How did 403tech perform from a project management standpoint?

We’ve received a lot of personalized attention from the team and I can’t recall any major hiccups.

What did you find most impressive about them?

They’re responsive, and they’re quick to address any issues we have. They’re a smaller IT service provider, so I usually talk to the same person each time, which is really helpful and means that I have a history with that individual—they know what we’ve encountered, and they’re able to address any problems we have quickly.

Are there any areas they could improve?

With respect to the project itself, we’re happy with what they did. Ongoing, we’re a small company, so there aren’t many issues that arise. However, I do wish they were less expensive as $1,000 per month for IT services seems quite a lot but I have no other complaints.

Do you have any advice for future clients of theirs?

They’re easy to work with and responsive, they really take the time to listen to what our needs are, and they try to provide the best solutions.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed Services for Engineering Firm

“Their team does a great job, and there’s less downtime as a result.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2015 - Ongoing
Project summary: 

After leading the migration from a virtual to physical server, 403Tech has continued to manage all IT services. Responsibilities include setting up new-hire accounts, maintaining servers, and troubleshooting.

The Reviewer
 
11-50 Employees
 
Calgary, Canada
Andy Kim
Director, Strategic Projects Inc.
 
Verified
The Review
Feedback summary: 

403Tech’s involvement has substantially increased efficiency by allowing internal staff to prioritize core work. Responsive and flexible, they tackle issues head-on and keep all parties informed. Customers can expect quick turnarounds and a cost-effective price structure.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director and engineering manager at Strategic Projects Inc. We’re an engineering consultancy with a current team of 60.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 403Tech?

We were looking for a company that could manage all of our IT-related issues. Since having internal IT personnel would be a significant overhead for us, we wanted to bring in external resources.

SOLUTION

What was the scope of their involvement?

When we first engaged them, we were moving our office to a bigger location and wanted to transition from a virtual server to a physical one. They oversaw the process, designing the infrastructure before purchasing, inspecting, and maintaining the equipment. They also handled the migration service, which took about 120 hours of work.

Since then, 403Tech has assigned 1–2 resources who sit in our office and manage all day-to-day IT activities. When we hire a new person, they create an account within the server and set up an email address. The team also looks after the network drives, backs up the database, and troubleshoots any errors.

What is the team composition?

Scott (President, 403Tech) is our main point of contact. If we have any concerns about our services or larger IT issues, he addresses them. There are also two IT consultants in our office who handle the day-to-day issues. One is at a junior level, and the other is intermediate.

How did you come to work with 403Tech?

Initially, we called a few companies and looked at their response time, which is crucial for a managed services company. 403Tech responded the fastest with enough details, so we considered them along with two other firms. We also liked that they were a smaller company that matched our size.

How much have you invested with them?

We spend roughly $6,000–$7,000 per month on their services.

What is the status of this engagement?

I’ve actually used them at my previous company, so our relationship has spanned 3–4 years. For Strategic Projects Inc., we officially engaged them in February 2018 and continue to work with them for managed IT services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By overseeing our IT support, 403Tech has enhanced our efficiency. Before, my business partner and I would handle IT, which took time away from our core duties. After 403Tech joined, I had more time to focus on tasks that need my attention. Their team does a great job, and there’s less downtime as a result.

How did 403Tech perform from a project management standpoint?

We use a ticket system to track items. Once we submit a ticket, their team sends an automatic confirmation before following up. Contractually, they promise to reply within eight hours, but the team often gets back to us in 1–2 even if they can’t resolve the issue right away. In those cases, they’re diligent in keeping us in the loop.

What did you find most impressive about them?

Compared to larger IT companies that we’ve worked with, 403Tech is particularly responsive to our needs. We’ve had a couple of problems over the weekend that had to be fixed, so I called Scott, and he personally handled the situation without charging extra.

Are there any areas they could improve?

Some IT companies give reports at the end of the month that show us how many technical issues we experienced, what kind of problems we encountered, and how many hours we used. While I didn’t specifically ask for this service, it would be nice to see a monthly report. I’m sure if I ask them, they’d be happy to oblige.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re a cost-effective option.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed Services for Law Practice

“The main thing we value about 403Tech's services is how quickly they respond.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2014 - Ongoing
Project summary: 

Over the past four years, 403Tech has provided daily IT support and server management. They assisted with the initial installation of workstations and later helped move them to a new office.

The Reviewer
 
1-10 Employees
 
Canada
Office Manager, Law Firm
 
Verified
The Review
Feedback summary: 

403Tech consistently outpaces the estimated time period in which they can respond to help request tickets. The speed and quality of their service have mitigated downtime and computing problems. The team’s performance has formed the basis of a long-term partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the office manager at a legal firm in Calgary, Alberta. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 403Tech?

Back in 2014, we needed to change all our computer workstations. We reached out to 403Tech for support. 

SOLUTION

What was the scope of their involvement?

We have an ongoing partnership with 403Tech. After they changed our workstations on-premise for our first project, they helped us when we moved to a new suite. They provide problem-solving support on a daily basis if any issues arise at specific workstations. Each of our users can contact them directly, and they usually respond quickly. They manage our servers, as well. 

What is the team composition? 

I coordinate with the owner, Scott (President, 403Tech). When our employees reach out to them for help, the team usually responds to those calls. 

How did you come to work with 403Tech?

We found 403Tech through a reference. 

How much have you invested with them?

We use their gold service package, which costs about $800 per month. 

What is the status of this engagement?

We started working with 403Tech in February 2014 and have renewed our service contracts annually through this year. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main thing we value about 403Tech's services is how quickly they respond. Our previous IT service provider had much slower response times, which was one of the reasons we switched vendors. We have noticed fewer issues with our computers and less downtime in general since we started working with 403Tech. 

How did 403Tech perform from a project management standpoint?

We use a ticketing system to submit service requests to 403Tech. In practice, they tend to respond faster than they predict in their response tickets. The system usually sends us a disclaimer that the team might not respond to non-urgent matters until the end of the day, but we usually hear back from them a few minutes after we send the request. 

What did you find most impressive about them?

403Tech is extremely quick to respond, which is the most important criteria for us. 

Are there any areas they could improve?

I can't think of anything. 403Tech is doing a good job, and we're satisfied so far. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer