What evidence can you share that demonstrates the impact of the engagement?
Qualitatively, they have been a huge help to us because we essentially had no functioning version of the program when we started working with them. The 3rd & Lamar team helped us to get something off the ground that we didn’t have the dedicated resources to be able to do, and that is something that will last and continue to provide us with revenue into the future.
How did 3rd & Lamar perform from a project management standpoint?
The communication around the project did get off to a little bit of a rough start, but since we’re a pretty small and scrappy company that may be more a testament to their skillset. We didn’t make their lives very easy at first, but they’ve done a great job of figuring out how to operate mostly autonomously get everything they need done without much other stakeholder input, which has been fantastic.
We used to do standing calls to make sure that everyone was on the same page and check in on the progress that we were making, but we’ve transitioned to mostly just using emails to communicate and our Asana for project management, which they integrated into smoothly.
What did you find most impressive about them?
Our company had pretty much ruled out ever working with contractors again before 3rd & Lamar because of how poorly difficult the engagements always were to manage. Nick (CEO) was able to navigate our complex company structure and make himself valuable almost immediately. In my experience, his ability to gather information about how we operate and establish an operation that essentially runs itself at this point is very rare.
Are there any areas they could improve?
Occasionally, our leads will go a little bit stagnant before we start to put more effort into outreach again. A slightly more proactive approach could go a long way in terms of helping us iterate upon things a little faster.
Do you have any advice for potential customers?
Give them the ability to do their job without a lot of bottlenecks. Their team is excellent at establishing a goal and doing whatever they need to accomplish it, so the best thing you can do is give them the tools to do that and then get out of the way.