Collaborating Immersive Brand Experiences

we create immersive brand experiences by fully integrating design and development from start to finish.  

we bring experiential marketing to life. and make digital happen. we rock out campaigns. and brand build on the daily.

Sharper than your average creative agency — we develop rich, immersive experiences that push past the sea of sameness.

 
$10,000+
 
Undisclosed
 
2 - 9
 Founded
1997
Show all +
San Francisco, CA
headquarters
  • San Francisco , CA
    United States

Portfolio

Key clients: 

WSP, CPP, ThoughtSpot, Mozilla, Netflix, Yahoo, SAP, VISA, Stern Grove Festival, Disney Family Museum, Stanford Jazz Workshop, Genentech, DNA Ink, Cofactor Genomics, Highgate Hotels, The Four Seasons at Beverly Hills, GHM, LHW,

Reviews

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UI/UX Design, E-Commerce Dev & Branding for Biotech Firm

"They are exceptionally attentive and understand the priorities of both small and large businesses."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2019 - Ongoing
Project summary: 

300FeetOut provided digital strategy, design, and development services to launch the e-commerce section of a biotechnology site. Their ongoing services include SEO, content management, and branding.

The Reviewer
 
11-50 Employees
 
San Francisco, California & St. Louis, Missouri
Natalie LaFranzo
Director of Scientific Projects & Market Development, Cofactor Genomics
 
Verified
The Review
Feedback summary: 

Customers are pleased with the site’s new purchase path, and internal stakeholders have praised its superior design. 300FeetOut delivered UI elements within set timelines and shared project updates every week. Customers can expect a responsive and experienced partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Cofactor Genomics is helping to change the way we diagnose disease. Using RNA-based tools, we're building diagnostics that capture more of the complex biology of disease and translate that into actionable clinical decisions.

As the Director of Scientific Projects and Market Development, I lead the marketing and market development efforts at Cofactor. This includes customer and investor-facing materials, such as the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 300FeetOut?

We were looking to update our website to reflect a new product offering. Offering products via e-commerce on the site was a completely new undertaking for our team that required thoughtful analysis of the user journey on the website. The 300FeetOut team was hired to help execute these updates/additions and provide strategic and holistic recommendations about SEO, content, design, and branding.

What were your goals for this project?

We wanted to add e-commerce functionality to our website and evaluate the existing user journey to create a clearer path/UX. We also wanted to roll out new language and branding throughout the site and establish brand guidelines that could be implemented throughout the company.

SOLUTION

How did you select this vendor?

300FeetOut was recommended by a colleague in another industry who had a good experience with them. I had introductory meetings and received quotes from approximately six agencies and freelancers prior to booking 300FeetOut. Their pricing was reasonable, their team was responsive, and they provided excellent strategic recommendations. Their ability to be flexible and deliver exactly what we needed was paramount.

Describe the project in detail.

They delivered a statement of work, and we had a kickoff meeting to guide their team on messaging, content, and current brand strategy. They took this info and ran with it—executing each step of the project according to the timelines that we set. Each goal described above was met or exceeded.

What was the team composition?

300FeetOut has a diverse team that includes designers, content writers, SEO specialists, and developers. They identified the right people to bring on board each step of the way, and we were able to leverage their expertise. Since this project, the team has also worked with another external vendor and has navigated this challenge with grace and understanding, even though the other vendor hasn’t been very consistent.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

300FeetOut consistently knocks it out of the park. The result is a site that we are proud of and a purchase path that our customers are happy with. The team was able to integrate their work with our existing apps/platforms, and the work was flawless. The launch date was smooth, and they offered uninterrupted service. We have since retained 300FeetOut as our web agency, and they are providing regular updates and supporting additional projects.

How effective was the workflow between your team and theirs?

They met every deadline we set and provided consistent, weekly project updates. We use the Teamwork platform, which makes communication easy. Working across multiple time zones and with challenging travel schedules was no problem for them.

What did you find most impressive about this company?

The team at 300FeetOut is a perfect size. They have the expertise required to be a full-service agency but are the right size to provide personal, consistent, and knowledgeable support. They also provided excellent suggestions.

I always knew exactly who was working on each step of the project and could communicate with them directly. They are exceptionally attentive and understand the priorities of both small and large businesses. They’re also flexible and don't force unnecessary or unaffordable things onto you.

Are there any areas for improvement?

I honestly don’t think there are any areas for improvement. I’ve been completely happy with 300FeetOut thus far.

5.0
Overall Score No hesitation in this! They are exceptional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were easy to work with, flexible, and timely.
  • 5.0 Cost
    Value / within estimates
    The cost was reasonable, even for the Bay Area.
  • 5.0 Quality
    Service & deliverables
    The quality was outstanding.
  • 5.0 NPS
    Willing to refer
    I would gladly refer people to them.

Brand Strategy & Marketing Campaign for Festival Assocation

“It’s been a very open engagement; there haven’t been any surprises.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

300FeetOut helped launch an updated outreach campaign for an annual event series. They created visual assets like social media posts, billboards, and posters to drive both print and digital promotional efforts.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Monica Ware
Director of Marketing and PR, Stern Grove Festival
 
Verified
The Review
Feedback summary: 

300FeetOut’s strategies have established a consistent message and position for the event, which has increased community interest and improved audience engagement rates. Their dedicated team is communicative, responsive, and understanding. This positive experience led to a lasting partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing and PR for Stern Grove Festival. We’re a nonprofit located in San Francisco that holds a series of admission-free concerts every summer. We’ve been in business for about 80 years, and our shows span a variety of genres, featuring both local and international world-class performers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 300FeetOut?

Every year, we launch a marketing and outreach campaign for our San Francisco audience and the greater Bay Area. We have an established presence, but we decided to switch up our direction to appeal to newer members of our community. Our old message was largely focused on artwork and imaginative themes. We wanted our new strategies to show our audience what they could expect when attending one of our shows.

SOLUTION

What was the scope of their involvement?

300FeetOut provided a committee to work with our organization and our board of directors. First, we assessed our current position and discussed several new approaches. Once we landed on an idea, their team helped us create visual assets to drive our campaign. They created a collection of images for each social media platform, like Instagram, Facebook, and Twitter. We have 10 different shows every season, so each set of collateral had visuals that spoke to each event’s unique audience. 300FeetOut also helped us roll out a print marketing campaign. They created a suite of materials, including billboards, transit posters, shop posters, postcards, and brochures.

We have a small window of visibility each year, and we have to work on a limited budget. The 300FeetOut team has helped us put together a marketing strategy that allows us to efficiently customize our visual assets to promote different content while staying within our cost limits. We still look to their team for help with each year’s campaign.

What is the team composition?

Initially, I spoke with Barbara (Chief Experience Officer, 300FeetOut). She still sits in on our higher-level and administrative discussions, but I work closely with other staff for additional project needs. Paige (Project Manager, 300FeetOut), Greg (Art Director, 300FeetOut), and Bri (Designer, 300FeetOut) handle my day-to-day needs. I’ve also worked closely with Stephanie (Brand Director, 300FeetOut).

How did you come to work with 300FeetOut?

I first met Barbara when she worked at a different firm that we considered working with, but went in a different direction. Years later, we were looking for a partner to help with this project, and we asked around our network for recommendations. A colleague with the San Francisco Ballet referred us to 300FeetOut. We reached out, and I recognized Barabara’s name from our previous interactions. The company seemed like a good fit, so we decided to work with them.

How much have you invested with them?

We have a limited annual budget for these outreach efforts that ranges from $15,000–$25,000, but 300FeetOut also does about $10,000–$20,000 worth of work pro bono.

What is the status of this engagement?

We started working with them in December 2016, and we work with them every year to coordinate our annual outreach campaign.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because we host a seasonal event series, we almost disappear during our off-season. 300FeetOut has helped us establish a sense of consistency in our messaging efforts, creating a through line from one year’s campaign to the following year’s. We’re more recognizable, which has improved attendance and increased interest in our shows. We’ve also experienced a positive shift in engagement levels through social media and other digital advertising channels. Users are sharing our information more frequently.

How did 300FeetOut perform from a project management standpoint?

Overall, I’m very happy with 300FeetOut. They’re clear about their processes, providing regular progress updates and alerting us to any challenges that arise. It’s been a very open engagement; there haven’t been any surprises. We use an online project management tool as our main communication repository so that we can store information on all of our work. For quick questions or concerns, I’ll just call their team or send an email.

Paige is a great project manager. She is highly communicative and transparent. She understands our budget and time restrictions, efficiently managing our expectations. Her dedicated work ethic keeps everyone involved on track.

Additionally, Barbara has been a valuable resource. It’s clear that she never stops thinking about her clients. She shows consistent interest in each project, always trying to find new solutions or strategies to improve the final results. Her ability to approach challenges from a variety of perspectives is one of her key strengths.

Are there any areas they could improve?

Because we’re working on a limited budget, there isn’t always enough time for extensive creative and strategic discussions. We wish we could dive deeper into our projects with 300FeetOut.

Any advice for potential customers?

The 300FeetOut team wants to not only understand project goals but fully grasp of their clients’ business processes. Clients should be prepared to provide data and statistics to help illustrate what a successful engagement would look like. 300FeetOut combines that information with their design expertise to push their clients towards their goals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer