What evidence can you share that demonstrates the impact of the engagement?
In terms of the quality of the work, they met all of our expectations exactly. I am completely satisfied with the results of the project and the capabilities that their work enabled for our company.
How did 216digital perform from a project management standpoint?
Their team was able to work fairly independently, which we really appreciated. We gave them some general directions in a pretty in-depth scoping at the beginning of the process, but they ran with the project from there.
Our project manager was always very responsive when it came to getting back to any questions or requests that I had, and he would always double-check with me if there was anything he needed as well. We communicated through phone and email to stay on top of all of the deliverables.
What did you find most impressive about them?
They are really good at listening to what you want. They put their own creative spin on the work, but they never strayed too far from that original vision.
Are there any areas they could improve?
I was very satisfied with the experience, so I don’t have any major complaints.
Do you have any advice for potential customers?
Be as clear as possible about what you want upfront. There can be a lot of easy misunderstandings in design projects, so the more specific you can be in the beginning the easier you are going to make things on yourself in the long run.