Gorgeous. Functional. And Fully Responsive.

We build and grow online businesses. Over the past 18 years, we have provided innovative design, custom development and SEM services for more than 1,250 store owners throughout the world. We drive online business with; SEO services, affiliate network management, email marketing, PPC campaign management, custom application development and more. No two sites are the same and therefore no two growth plans are alike.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
1999
Show all +
Twinsburg, OH
headquarters
  • 2208 E. Enterprise Pkwy
    Twinsburg, OH 44087
    United States

Reviews

Sort by

E-Commerce Site Redesign for Party & Carnival Wholesaler

“216Digital made significant upgrades to our website within just a few months.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Jul. 2017
Project summary: 

216Digital upgraded an e-commerce website on the Miva Merchant platform and is in the process of integrating NetSuite and setting up the store on Amazon. 

The Reviewer
 
11-50 Employees
 
St. Louis, Missouri
Wrenae Gilmer
Tech & Comm Manager, American Carnival Mart
 
Verified
The Review
Feedback summary: 

216Digital effectively updated the website, significantly increasing its reliability and overall performance. In addition to turning the project around quickly, their work is priced competitively compared to other vendors. Their customer-centric, proactive approach truly sets them apart.

BACKGROUND

Introduce your business and what you do there.

I'm the technology and communication manager for American Carnival Mart, which sells party and carnival supplies wholesale. We have a retail store and are starting to sell on Amazon as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 216Digital?

We tried to update our website from a Miva Merchant to a Magento platform with another vendor, but they ended up taking too long to complete the work, so we reached out to 216Digital to make the upgrade quickly within Miva Merchant  instead.

SOLUTION

What was the scope of their involvement?

216Digital upgraded our e-commerce website on the Miva Merchant platform, ensuring PayPal aligned properly with our ordering and inventory system. They'll also be integrating the site with the NetSuite platform and setting up our store on Amazon as well. 

What is the team composition?

We work directly with Roy (Account Executive, 216Digital).

How did you come to work with 216Digital?

We had worked with 216Digital in the past to build our original website. Although we initially tried working with a different vendor to upgrade our site on a Magento platform, we ended up going back to 216Digital because that process proved too difficult. Ultimately, we decided to take 216Digital's advice and go with a Miva Merchant site instead. We knew we could trust working with them again, because they're very responsvie and are able to turn projects around quickly.

How much have you invested with them?

We invested about $24,000 on the latest upgrade.

What is the status of this engagement?

We started working with them on the most recent project in July 2017 and they were able to complete the work within a few months. We're now working with them again to get our store up and running on Amazon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

216Digital made significant upgrades to our website within just a few months. We've seen a huge boost in the site's reliability, making our sales process more seamless as a result. As we continue to add new integrations, we anticipate higher rates of accuracy in orders.

How did 216Digital perform from a project management standpoint?

Roy is very accessible and responsive to our needs whenever we reach out with changes or questions. He's very good at making sure all our requests are met within a timely manner by his team, providing additional feedback on how to improve outcomes where relevant.

What did you find most impressive about them?

They listen and get things done quickly. They also do a great job of following up and are priced competitively with other vendors.

Do you have any advice for potential customers?

I recommend exploring all options available to you when it comes to upgrading your website, so you know what to expect and how to get the most out of the direction you choose. We had less time to decide what worked best for us, but 216Digital's team was able to make the best of what we threw their way.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer