What evidence can you share that demonstrates the impact of the engagement?
I’m very happy with the app, which provides exactly the functionalities we specified. The app wouldn’t exist without 200Ok Solutions. I’m so grateful to them for having taken on the project. It was a risk to take on someone they didn’t know, who was asking for quite a lot for not a lot. For them to perform so well, I definitely think the impact is great.
If the app proves successful in the marketplace, the impact will be monumental. The interest from local media has been encouraging, and the idea of giving to the homeless has been a conversation starter in circles where people weren’t looking at homelessness. In terms of the tangible and intangible benefits of the software products, we’re definitely at the intangible zone right now. The tangible benefits will come 6–12 months from now, when vouchers will have been redeemed.
How did 200Ok Solutions perform from a project management standpoint?
I’m a PRINCE2-certified project manager myself, and I have worked in that capacity in the past. I find that they’ve managed the project the way I would have done it. The communication was good and clear, as were expectations. Dates and meeting times were adhered to, and they showed a lot of flexibility.
At the very start of the development, I went to Jamaica, which has a huge time zone difference. This didn’t seem to be a problem–I just told them when I’d be available. I’m quite aware of time zone differences as well, so we would plan our working days together. They managed to deliver despite those challenges, and they were flexible with my needs.
What did you find most impressive about them?
It’s the efficiency of the staff. They’re definitely on it, including the account manager, who’s available and answers his emails. It’s almost as though they were in the same room as me. If they’re too busy, they will give me their available times. They stand out in terms of communication and availability.
Their development resource could see the bigger picture. The advice he gave me stood out. I was thinking of a particular color palette, and he advised me that using it on such and such screens wouldn’t be wise. They’d already used it on another app, and the client eventually asked them to change it.
They obviously have the experience to design apps, and they can give me technical advice when I need it.
Are there any areas they could improve?
It’s good to have the ability to communicate long-distance, but it would be good if they had a local contact person. My account manager did visit me for a face-to-face meeting, just by happenstance. I can only see the positives in them at the moment.
Do you have any advice for future clients of theirs?
No, I can’t think of anything.