Cloud | Tech | Security

We are a young and dynamic company specializing in various IT Solutions and Services. Our team has a long held belief that all small and medium businesses should receive the same quality and professional service that traditionally only large enterprise business have enjoyed.

1Cyber was founded to address this simple objective, delivering enterprise grade stability and unrivalled service, coupled with a balanced approach on the return on investment for Information Technology & Telecommunication (IT&T) expenditure within our customers, the small to medium businesses of New South Wales and South Australia.

Our directors have decades of working experiences in Multi-National Companies from Microsoft, Compaq, Hewlett Packard and Dimension Data. Technically we are very competent to providing IT solutions and services. Stepping out of employment to venture into our own businesses, we have become very driven to deliver upon our knowledge, skills and experiences.

How can we achieve this? Simple, we only employ people who are passionate about delivering you an unparalleled support service. With over four decades of enterprise and midmarket, consulting, design, implementation and support experience, backed with support from market leading vendors, we are confident in our ability to assist your business navigate through all your IT business challenges.

To this end, we are committed to ease your workload by providing various IT needs and enhancement solutions in an innovative way to aid in your business administration.

You can entrust your IT functions to us while you focus on your core businesses.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2017
Show all +
Sydney, Australia
headquarters
  • 191 Clarence Street
    Sydney, NSW 2000
    Australia
other locations
  • 140 Diagonal Rd
    Warradale, SA 5046
    Australia

Reviews

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IT Services & Cybersecurity for Solicitor Support Service

"They’re always very easy to get a hold of."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. 2019 – Ongoing
Project summary: 

1Cyber Pty Ltd provides ongoing IT support and cybersecurity services for a solicitor support business. They install new hardware, migrate the client to new technologies, and provide onsite and remote help.

The Reviewer
 
11-50 Employees
 
Sydney, Australia
Julie-Ann O'Neill
Office Manager, Spectrum Solutions
 
Verified
The Review
Feedback summary: 

1Cyber Pty Ltd has successfully integrated a client with manual, paper-heavy processes into a digital system. They address any issues quickly and keep the client’s systems up and running continuously. Their team’s responsiveness has helped ensure a continued relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the office manager at Spectrum Solutions. We’re a small family business that provides services to solicitors and conveyancers at the end of the property cycle when people buy and sell their homes. We help with the transfer of property and registration of documents that go with that property.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 1Cyber Pty Ltd?

We as a business used to be very manual, hands-on paper, and quite archaic in the way that we operate because that is how solicitors and lawyers operate. In the last 12 months, a lot of evolution has taken place and many processes have moved online. We needed to have IT support which we hadn’t had in the past as well as cybersecurity to bring everything up to speed.

SOLUTION

What was the scope of their involvement?

1Cyber Pty Ltd provides us with IT support services as well as cybersecurity. They assisted us in reviewing our cyber insurance information, installing new hardware, and ensuring that we have all the security we require. They also helped us transition from asymmetric digital subscriber line (ADSL) to National Broadband Network (NBN) technology, offering support during that change-over. 

On a day-to-day basis, when something isn’t working, we can contact them. 1Cyber Pty Ltd does work onsite or remotely. They will even come in after-hours when we aren’t even there so that it doesn’t disrupt the day.

What is the team composition?

We work with two people.

How did you come to work with 1Cyber Pty Ltd?

They are an extension of where we started. One of their team members had a business prior to 1Cyber Pty Ltd, and we were dealing with him when 1Cyber Pty Ltd actually bought him out. We haven’t really seen a transition period as such because we have been dealing with that team member since the beginning.

How much have you invested in them?

We have spent about $8,000 AUD (approximately $5,400 USD).

What is the status of this engagement?

The partnership started in August 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because a lot of what we do is online, we need to be up and running all the time. With 1Cyber Pty Ltd, we have never had any downtime. They have installed additional equipment and made sure our computers are up to speed to keep that up.

How did 1Cyber Pty Ltd perform from a project management standpoint?

If there is something I need, they provide me with a quote. When I sign off on the quote, they provide a timeline and always deliver on time and within budget.

They are great from a communication standpoint. I can pick up the phone and they respond. I know they have become more formalized in the way they quote things, but it’s because they are a larger company. 

What did you find most impressive about them?

From the very beginning, they have always been very responsive. They’re always very easy to get a hold of. As a small business, having a relationship with someone is quite important. They have been invaluable.

Are there any areas they could improve?

No, not that we are aware of. For what we use 1Cyber Pty Ltd for, they are great.

Do you have any advice for potential customers?

I would definitely recommend them as a company.

5.0
Overall Score It has been fantastic. They’ve always been accessible, and if they can’t respond immediately, they give me a timeline to do so.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have always delivered everything they said they were going to deliver.
  • 4.0 Cost
    Value / within estimates
    I don’t have anything to compare it with—it is a new expense for us as a business.
  • 5.0 Quality
    Service & deliverables
    They have always delivered on time.
  • 5.0 NPS
    Willing to refer
    I am very likely to recommend them.