18 Wheels Warehousing and Trucking

BACKGROUND

Please describe your company and position.

I am the Marketing & Operations Manager of Bitgoro

Describe what your company does in a single sentence.

Marketing services to web3 projects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 18 Wheels Warehousing and Trucking to accomplish?

• For advertising

SOLUTION

How did you find 18 Wheels Warehousing and Trucking?

Referral

Why did you select 18 Wheels Warehousing and Trucking over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 18 Wheels Warehousing and Trucking were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged 18 Wheels Logistics for end-to-end warehousing, cross-border transportation, and value-added services like pick-and-pack and co-packing. They managed our inventory across multiple locations, ensured timely freight movement between the US and Canada, and integrated with our systems for real-time tracking.

Key Deliverables:

Multi-location warehousing with inventory management
Cross-border freight with full customs compliance
Pick-and-pack, labeling, and co-packing services
System integration for order and shipment visibility
Scalable support and dedicated customer service

Their execution was seamless, and they delivered every aspect on time and with great attention to detail.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced shipping delays by approx. 20% with better coordination
• Lowered warehousing and fulfillment costs by around 15%
• Achieved real-time tracking and improved inventory accuracy
• Cut order processing time by 30%
• Fewer logistics issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

18 Wheels Logistics managed the project efficiently with clear timelines and regular updates. Deliverables were consistently on time, and their team was responsive to changes or urgent requests. Communication was smooth, and any issues were resolved quickly without delays.

What was your primary form of communication with 18 Wheels Warehousing and Trucking?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to stay flexible without compromising service quality was most impressive. They adapted quickly to our changing needs, handled tight deadlines efficiently, and maintained clear, proactive communication throughout the partnership.

Are there any areas for improvement or something 18 Wheels Warehousing and Trucking could have done differently?

The experience was excellent overall. If anything, a faster onboarding process and enhanced reporting tools would make their already strong service even better. We're confident they’ll continue refining these areas as they grow.

BACKGROUND

Please describe your company and position.

 I am the General Manager of a consumer products company 

Describe what your company does in a single sentence.

We offer 3pl warehousing solutions to a wide variety of clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 18 Wheels Warehousing and Trucking to accomplish?

• Seamless transition
• Perfect Execution
• Ongoing Excellence

SOLUTION

How did you find 18 Wheels Warehousing and Trucking?

Referral

Why did you select 18 Wheels Warehousing and Trucking over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from 18 Wheels Warehousing and Trucking were assigned to this project?

20 plus

Describe the scope of work in detail. Please include a summary of key deliverables.

We recently transitioned our 3PL operations to 18 wheels, and the experience has been nothing short of exceptional. The team managed the transition seamlessly, ensuring zero disruption to our supply chain. The execution was precise and professional, with clear communication at every stage. From warehousing to distribution, every aspect of their service has been efficient and reliable. 18 wheels has set a new standard for excellence in logistics and we couldn't be happier with the results. Highly recommend them for anyone looking for a dependable 3PL partner. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were ablw to meet our zero disruption and SLA metrics. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The cross team communication functionality was excellent.

What was your primary form of communication with 18 Wheels Warehousing and Trucking?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

18 wheels is able to provide as a one stop shop for all your needs from warehousing and ecom to distribution and transportation. 

Are there any areas for improvement or something 18 Wheels Warehousing and Trucking could have done differently?

There is nothing we can recommend as they have excelled in every department.

BACKGROUND

Please describe your company and position.

I am the Territory account manager of a warehousing solution company.

Describe what your company does in a single sentence.

Warehouse solution provider 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 18 Wheels Warehousing and Trucking to accomplish?

• Provide much needed storage spaces

SOLUTION

How did you find 18 Wheels Warehousing and Trucking?

Referral

Why did you select 18 Wheels Warehousing and Trucking over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 18 Wheels Warehousing and Trucking were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Storage for much needed spaces for our parts 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their willingness to work with us 24/7 whenever we needed them, enhancing our lead time to provide much needed repair parts to our customer base

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were on time and also responded in timely manner

What was your primary form of communication with 18 Wheels Warehousing and Trucking?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their company culture. Not only their executive but even their employees were working towards the same goal in mind 

Are there any areas for improvement or something 18 Wheels Warehousing and Trucking could have done differently?

Not that I can think of 

BACKGROUND

Please describe your company and position.

I am the Director of JBR Staffing Solutions Ltd

Describe what your company does in a single sentence.

We provide temporary staffing & recruitment services for businessess in Greater Vancouver Area

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 18 Wheels Warehousing and Trucking to accomplish?

• Handing our warehouse & logistical needs
• Providing supply chain solutions
• Providing reliable transport services

SOLUTION

How did you find 18 Wheels Warehousing and Trucking?

Referral

Why did you select 18 Wheels Warehousing and Trucking over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 18 Wheels Warehousing and Trucking were assigned to this project?

50

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Comprehensive Warehousing Solutions:

• Provision of storage facilities for a wide range of products, including temperature-controlled environments for perishable goods.
• Inventory management with real-time tracking, ensuring product availability and accuracy.

2. Freight and Transportation Services:

• Efficient transportation of goods across Canada and the U.S., with a focus on reducing transit times.
• Coordination of multi-modal transportation options (trucking, rail, and shipping) to meet delivery deadlines.
• Ensuring compliance with customs regulations for cross-border shipments.

3. Distribution Network Optimization:

• Designing and optimizing distribution strategies to reduce costs and improve delivery efficiency.
• Use of data analytics to identify opportunities for improvement in route planning and resource allocation.

4. Supply Chain Visibility and Technology Integration:

• Implementation of tracking technologies such as RFID and GPS to provide real-time shipment updates.
• Integration with customer’s ERP systems for seamless order processing and fulfillment tracking.

5. Sustainability and Compliance:

• Ensuring the use of eco-friendly practices in transportation and warehousing, including energy-efficient facilities.
• Adhering to all local and international regulatory requirements, including environmental and safety standards.

6. Customized Client Solutions:

• Providing tailored logistics solutions to meet specific customer needs, such as just-in-time delivery or specialized handling for fragile goods.
• Flexibility in service offerings, allowing scalability based on the client’s growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Inventory Accuracy & Warehouse Efficiency:

• Achieved 99.8% inventory accuracy, reducing discrepancies by 30%.
• Increased warehouse efficiency by 25% through optimized storage and management systems.

2. Reduced Transit Times & Delivery Performance:

• Cut domestic transit times by 15% and cross-border by 20%.
• Delivered 98% of shipments on time across Canada and the U.S.

3. Cost Reduction & Distribution Optimization:

• Lowered transportation costs by 12% and reduced delivery times by 15%.

4. Enhanced Supply Chain Visibility:

• Real-time tracking reduced customer inquiries by 40% and manual efforts by 35%.

5. Sustainability & Compliance:

• Reduced carbon emissions by 10% and ensured 100% regulatory compliance, cutting border delays by 18%.

6. Customized Solutions Impact:

• Improved lead times by 20% and achieved a zero damage rate for fragile goods.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

18 Wheels Logistics demonstrated exceptional project management throughout the entire engagement. From the outset, they laid out clear timelines and milestones, which were consistently met or exceeded. They maintained a 98% on-time delivery rate, ensuring that all key deliverables, from warehousing solutions to cross-border transportation, were executed within the agreed timeframes.

Their team was highly responsive to our needs, proactively addressing any changes or challenges that arose. Whether it was adjusting delivery schedules, optimizing our distribution network, or providing real-time shipment updates, 18 Wheels responded swiftly and effectively. Their ability to adapt and offer tailored solutions as our project evolved made them a reliable partner. Communication was frequent and transparent, making us feel confident and in control at every stage.

Overall, their project management was seamless, delivering both on time and with a high level of professionalism.

What was your primary form of communication with 18 Wheels Warehousing and Trucking?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about 18 Wheels Logistics was their proactive approach to problem-solving and their flexibility in addressing our evolving needs. They didn’t just offer standard logistics services—they provided customized, innovative solutions that were tailored specifically to our business challenges. Their ability to combine real-time tracking technology with a deep understanding of supply chain dynamics gave us unparalleled visibility into our operations.

Additionally, their commitment to sustainability was impressive. They actively integrated eco-friendly practices into their logistics and warehousing, reducing our carbon footprint without compromising efficiency. Their seamless communication, transparency, and unwavering dedication to customer satisfaction truly set them apart from other logistics providers.

We engaged 18 Wheels Logistics for a complex project, and they consistently surpassed our expectations. Their warehousing solutions were efficient and well-organized, offering real-time transparency. The transportation services were exceptional, with on-time deliveries across Canada and the U.S., and reduced transit times. Their expertise in distribution optimization saved us costs and improved efficiency. 

Their cutting-edge tracking technology and ERP integration provided seamless supply chain visibility. Moreover, their commitment to sustainability and customized solutions set them apart.  Overall, 18 Wheels delivered top-notch service and became a key partner in our success. Highly recommended!

Are there any areas for improvement or something 18 Wheels Warehousing and Trucking could have done differently?

They are the best in their feild and exactly knows what client wants

BACKGROUND

Please describe your company and position.

I am the Director of supply chain of a manufacturing company 

Describe what your company does in a single sentence.

A medium size alcohol manufacturer and seller across Canada. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 18 Wheels Warehousing and Trucking to accomplish?

• Trucking
• Warehousing

SOLUTION

How did you find 18 Wheels Warehousing and Trucking?

Referral

Why did you select 18 Wheels Warehousing and Trucking over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 18 Wheels Warehousing and Trucking were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Approximately 500,000 cases of product had to be repacked into 12 packs. 
• Warehoused and then shipped to distribution centers. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly shipments 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was weekly deliveries of product as per agreed upon schedule 

What was your primary form of communication with 18 Wheels Warehousing and Trucking?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

18 wheels is a well organized company. Once we pulled the trigger on the repack, they brought on a project manager to ensure deliverables were met

Are there any areas for improvement or something 18 Wheels Warehousing and Trucking could have done differently?

A challenge that 18 wheels needs to solve is the communication between warehousing and logistics. Getting all the systems to talk to each other better for a new customer would help make it run smoother. 

BACKGROUND

Please describe your company and position.

I am the Sales and Logistics of Annsacks

Describe what your company does in a single sentence.

Interior design and construction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 18 Wheels Warehousing and Trucking to accomplish?

• warehousing, distribution, fulfilment

SOLUTION

How did you find 18 Wheels Warehousing and Trucking?

Referral

Why did you select 18 Wheels Warehousing and Trucking over others?

• High ratings
• Pricing fit our budget
• National 3Pl, Coast to Coast

How many teammates from 18 Wheels Warehousing and Trucking were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Warehousing for us both in Vancouver and Toronto.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Inventory accuracy, fast turn around, on time delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Accuracy was at 100$, using scan guns and WMS. Fast turn around, multiple shifts. One dedicated CSR.

What was your primary form of communication with 18 Wheels Warehousing and Trucking?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are flexible and customer-centric.

Are there any areas for improvement or something 18 Wheels Warehousing and Trucking could have done differently?

no complains