What evidence can you share that demonstrates the impact of the engagement?
We have been feeling the difference. Now, we’re getting more patients from digital marketing sources. Before, we were relying on word-of-mouth and Groupon ads. We were able to stop using Groupon as it wasn’t generating a profit for us.
Also, I have noticed an increase in website traffic. Our position on Google has improved significantly. If you search in our area, we show up immediately. People are also finding us through Apple Maps or Google Maps, which didn’t happen before.
How did 120/80 perform from a project management standpoint?
They have paid personalized attention to my business. He’s constantly communicating with me to keep his ear to the ground. Also, he’s constantly trying to improve and modify his approach.
I never have a problem getting ahold of Sonny. He has never taken more than 24 hours to get back to me on an email. I can always call him, and he picks up 90% of the time. If he doesn’t pick up, he’ll call back later that day. I like talking with one person because I always know who I’m going to be speaking with.
We’ve had bi-weekly conversations where 120/80 checks in to make sure we’re happy with their services. They aren’t just going through the motions—they actually have an interest in seeing results. He is aggressively tackling and trying new things, which I appreciate.
For example, I ask my patients, “What changes are you seeing?” and then I change things. I try different approaches and tweak exercises if they aren’t working for them. That’s what I feel like 120/80 is doing for us.
What did you find most impressive about them?
He cares for his clients, and he is interested in their success more than other companies I’ve worked with. He cares for the health of his client’s business how I care, as a doctor, for my patient’s health.
Are there any areas they could improve?
I can’t think of a single area where they could improve.
Do you have any advice for potential customers?
You should just hire Sonny. He’s a self-motivated guy that really connects with his clients. The best way to work with Sonny is to let him do what he knows he needs to do.