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People Expect All Industries to Demonstrate Corporate Social Responsibility, But Especially the Tech, Food, and Fashion Industries

February 06, 2019

People are more aware of how their buying decisions impact the world around them and want all industries to commit to corporate social responsibility, especially the technology, food, and fashion industries.

WASHINGTON, DC, February 6, 2019 — Consumers typically associate the food, technology, and fashion industries with corporate social responsibility, according to a study by Clutch, a leading B2B research, ratings, and reviews firm.  

People expect food-related industries, like grocery retailers (70%) and restaurants (62%), to commit to corporate social responsibility, followed by the technology (70%) and fashion (65%) industries. 

Since these industries produce things consumers use daily, experts say it’s no surprise that consumers expect a higher level of social responsibility from them.

“With food, you’re putting those things in your body,” said Jen Bemisderfer, managing director of RH Strategic, a public relations agency in Seattle.  “With clothing, you’re wearing it on your body or next to your body. It might seem that technology wouldn’t fit along these lines, but we treat smartphones today as an extension of ourselves.” 

Consumers expect businesses in these industries to act in different ways depending on how they’re naturally positioned to support the wellbeing of individuals, local communities, and the global community.

Technology Users Expect Privacy and Data Protection

Among people that expect the technology industry to commit to corporate social responsibility, 72% of those people say technology companies should focus on data and privacy.

Michael Gargiulo, CEO of VPN.com, said businesses need to improve security and protect their customers’ data.

Businesses also need to be transparent about security breaches when they happen so people are informed. 

People Want Restaurants to Address Issues of Food Insecurity

People primarily want grocery retailers (67%) and restaurants (71%) to address local food insecurity by feeding those in need. 

Chicken & Rice Guys, a Boston-based food truck, saw feeding their local community as a natural social responsibility effort and a clear extension of their brand.

“Making and serving hot, delicious food is what we do best, so it’s only natural we focus on issues of food insecurity and hunger within our community,” said Steve Collicelli, business manager of Chicken & Rice Guys.

People Want to Know How the Fashion Industry Sources Its Materials

People want to know how the fashion industry manufactures its products and more than half of people (58%) want the fashion industry to use ethically-sourced materials. 

Overall, the report suggests that consumers place greater emphasis on how businesses support individuals, local populations, and the global community. 

“In recent years, we have seen increasing interest from consumers in understanding how and where their products are sourced and in supporting companies that use business for positive social change,” said Beth Gerstein, co-founder and co-CEO of Brilliant Earth.

Clutch’s 2019 PR and Corporate Social Responsibility Survey included 420 U.S. consumers who made a purchase within the last six months.

Read the full report here: https://clutch.co/pr-firms/resources/how-businesses-approach-corporate-social-responsibility-pr

For questions about the survey, a comment on the findings, or an introduction to the industry experts included in the report, contact Toby Cox at [email protected]

About Clutch

A B2B research, ratings, and reviews firm in the heart of Washington, DC, Clutch connects small and medium businesses with the best-fit agencies, software, or consultants they need to tackle business challenges with confidence. Clutch’s methodology compares business service providers and software in a specific market based on verified client reviews, services offered, work quality, and market presence.

Contact

Toby Cox

[email protected]

202-905-0610