Custom Software Dev for Industrial Manipulator Manufacturer
- Custom Software Development Web Development
- $10,000 to $49,999
- Jan. 2024 - May 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 4.5
- Willing to Refer
- 5.0
"They demonstrated the ability to balance technical rigor with business understanding."
- Other industries
- Piaseczno, Poland
- 1-10 Employees
- Online Review
- Verified
X-ONE developed a product configurator for an industrial manipulator manufacturer. The tool was designed to help users select the most suitable manipulator solution based on their specific needs.
With the new tool, the client achieved a 60-70% reduction in quotation preparation time, a 25% increase in qualified leads, and a 15% boost in conversion rate. X-ONE was highly organized, responsive, and communicative throughout the process. Their technical skills and business acumen also stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Director of Dalmec Poland
Describe what your company does in a single sentence.
Production of Industrial Manipulators
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire X-ONE to accomplish?
- To create the Configurator of our basic products
SOLUTION
How did you find X-ONE?
Referral
Why did you select X-ONE over others?
- High ratings
- Good value for cost
How many teammates from X-ONE were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Work – Dalmec Manipulator Configurator 1. Project Overview The Dalmec Manipulator Configurator is an interactive digital tool designed to assist users, potential customers and distributors in defining and selecting the most suitable manipulator solution for specific material handling needs. The configurator aims to streamline the quotation process, improve accuracy, and enhance customer experience through guided selection and automatic generation of technical and commercial documentation. 2. Objectives a. Enable quick and precise configuration of Dalmec manipulators based on customer requirements (load type, weight, dimensions, working area, lifting method, etc.).b. Ensure consistency of configured products with Dalmec’s technical and safety standards.c. Automate generation of key outputs such as proposals, drawings. d. Improve leads generation. 3. Detailed Scope of Work A. Functional Design Define user pathways for: Enternal users (customers, distributors)Develop a logical configuration flow: Selection of manipulator type (e.g., Partner, Maxipartner, Minipartner, etc.)Definition of application (type of load, weight range, supply air)Determination of installation mode (column-mounted, overhead, rail-mounted) - to be developedSelection of accessories and control options Implement validation logic to ensure technical compatibility between selected components. B. Technical Development Build an interactive front-end interface (3D visualization optional) showing configuration steps and manipulator preview.Integrate database of standard components, modules, and accessories.Develop back-end logic for calculations (load capacity, reach, rotation limits, etc.).Create a system for auto-generating configuration reports (PDF/Excel) including: C. System Integration Connect configurator output with internal CRM or ERP systems - to be developed.Enable secure data storage for configurations and version control.Support multilingual interface (Italian, English, Polish, etc.). D. Testing and Validation Functional testing (end-to-end configuration flow)Technical accuracy verification (cross-check with Dalmec engineering data)User acceptance testing with Dalmec sales team and selected distributors. E. Documentation and Training Provide full user manual and admin guide.Conduct training sessions (onsite or online) for Dalmec staff.Prepare video tutorials or quick-start guides. 4. Key Deliverables Functional Specification Document – detailed description of workflows, parameters, and logic.UI/UX Design Prototype – mockups or clickable demo of the configurator interface.Working Configurator Platform – fully functional web or desktop tool ready for production use.Database of Components and Rules – structured, validated library for all manipulator families.Automated Documentation Generator – tool to produce technical/commercial output files.Testing Reports – results of functional and validation tests.Training & Support Materials – guides, tutorials, and knowledge base for users. 5. Success MetricsReduction in quotation preparation time by 50%.Accuracy rate of configurations ≥ 95%. Incerase of number of leadsPositive feedback from distributors and customers regarding usability.Reduction in engineering review workload for standard applications.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Measurable Outcomes and Success Indicators
1. Efficiency and Time Savings
Quotation preparation time reduced by 60–70%, as the configurator automates component selection, calculations, and documentation generation.
Engineering review time decreased by 40%, since standard applications no longer require manual validation.
Average configuration completion time: reduced from several hours to under 10 minutes for standard manipulators.
3. Sales and Customer Engagement
Increase in qualified leads by 25%, as distributors and customers can explore feasible solutions independently.
Response time to customer inquiries cut in half, improving customer satisfaction and perception of Dalmec’s responsiveness.
Higher conversion rate (up to +15%) in offers generated through the configurator compared to manually prepared quotations.
4. Business Impact
ROI achieved within 6 months due to efficiency gains and increased sales throughput.
Strengthened Dalmec’s market image as a technology-driven, customer-oriented leader in industrial manipulators.
Created a foundation for future digital tools, including online quoting and 3D visualization modules.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project Management by X-One
1. Planning and Organization
a. X-One demonstrated a structured and disciplined approach to project management from the very beginning.
b. The project was divided into clear milestones, including concept validation, functional design, prototype delivery, testing, and final deployment.
c. Each stage was supported by detailed timelines, progress reports, and status meetings, ensuring full transparency.
2. Timeliness and Delivery
a. All major deliverables were completed on time, with only minor adjustments in intermediate milestones due to scope refinements requested by Dalmec.
b. X-One showed flexibility in adapting the schedule to accommodate last-minute changes while keeping the overall delivery date unchanged.
c. The final configurator was delivered by agreed completion deadline, following successful testing and validation.
3. Responsiveness and Communication
a. X-One maintained excellent communication throughout the project.
b. Regular bi-weekly progress calls and summary reports ensured alignment.
Issues were escalated promptly and resolved efficiently.
c. The team showed a strong understanding of Dalmec’s technical and commercial context, responding quickly to feedback and new requirements.
d. Communication was proactive rather than reactive – X-One often anticipated needs before they were explicitly stated.
4. Adaptability and Problem Solving
a. When faced with evolving functional requests X-One reacted constructively and solution-oriented.
b. Proposed improvements were technically sound and aligned with Dalmec’s long-term digital roadmap.
c. Their ability to translate complex handling processes into intuitive user interfaces was particularly appreciated.
5. Quality and Professionalism
a. Deliverables met high technical and aesthetic standards – clean interface design, robust back-end logic, and well-structured documentation.
b. All modules passed internal testing and met predefined KPIs for performance, reliability, and accuracy.
c. The handover process (training, documentation, and post-launch support) was thorough and well-executed.
6. Overall Evaluation
On-time delivery: ✅ Yes, all milestones met or slightly ahead of schedule.
Responsiveness to needs: ✅ Excellent – flexible, proactive, and customer-focused.
Project management quality: ✅ Outstanding – well-organized, transparent, and collaborative.
What was your primary form of communication with X-ONE?
In-Person Meeting
What did you find most impressive or unique about this company?
X-One managed the Dalmec Manipulator Configurator project with professionalism, reliability, and a strong partnership mindset. Their project management approach ensured smooth progress, timely delivery, and high satisfaction from Dalmec’s team. They demonstrated the ability to balance technical rigor with business understanding, making them a trusted and effective digital partner.
Are there any areas for improvement or something X-ONE could have done differently?
No
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
4.5Value / within estimates
-
Willing to Refer
5.0NPS