Win-Pro Consultancy Pte Ltd

BACKGROUND

Please describe your company and your position there.

I am one of the owner of a medical devices company. Our Mission is to be the leading supplier of good quality and affordable Portable / Home Medical Devices and Emergency Life Saving products for lay people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?

We hire Win-Pro to review our IT setup and implement the suitable software program for the team.

SOLUTION

How did you select this vendor and what were the deciding factors?

The reason I selected this company is mainly because of Ronald in the beginning. He is a very sincere and knowledgeable guy. Just a short conversation with him helps to clarify many doubts that I have. After working with his team, I am equally impressed with their efficiency and knowledge.

Describe the project in detail and walk through their service package.

Win-Pro installed M365, Microsoft Defender, Datto SaaS Protection and Kaspersky Endpoint Security Cloud Plus for our company. Besides, also help us to implement File Sharing on Microsoft Team.

How many resources from the vendor's team worked with you, and what were their positions?

Besides Ronald, we also worked with 2 other engineers - Danial and Jason.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They finished the job in a timely manner and is able to resolve issues quickly.

How effective was the workflow between your team and theirs?

During the implementation, we had almost daily conversation via WhatsApp or phone call.

What did you find most impressive or unique about this company?

Their people are all well-trained and very responsive.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

We provide education and training service and do live streaming to audience in zoom

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?

Setting up live streaming station with camera system and display.

SOLUTION

How did you select this vendor and what were the deciding factors?

They're a strong, professional team with good experience.

Describe the project in detail and walk through their service package.

We set up a live streaming station and we need of multiple screens, camera to speakers, audio systems and stable internet speed. Win pro done all in time.

How many resources from the vendor's team worked with you, and what were their positions?

The CEO and the project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

On time, perfect set up and close follow up

How effective was the workflow between your team and theirs?

Works well via WhatsApp and call

What did you find most impressive or unique about this company?

Project management and schedule.

Are there any areas for improvement or something they could have done differently?

NIL

BACKGROUND

Please describe your company and your position there.

We are in optometry retail. I’m a partner in KJ optom

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?

Upgrade our IT hardware

SOLUTION

How did you select this vendor and what were the deciding factors?

Referred by friend

Describe the project in detail and walk through the stages of the project.

Win pro was very professional. They hear our storage needs and recommended what’s best for our retail.

How many resources from the vendor's team worked with you, and what were their positions?

Two from the vendor’s team. Mr Ronald the boss and his son the manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My team was extremely happy with the performance of the system. We were able to perform our task efficiently due to the fast and effective system.

How effective was the workflow between your team and theirs?

It was all completed with the time they promised. The communication was smooth flowing and was conducted through email, phone call and WhatsApp.

What did you find most impressive or unique about this company?

They are fast in replying and efficient in their work.

Are there any areas for improvement or something they could have done differently?

Nope.

BACKGROUND

Please describe your company and your position there.

I am the Head of Operations for BNI Singapore supporting over 1200+ business owners. BNI is the world's largest referral organisation supporting 286,000 business owners in their business locally and overseas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Win-Pro Consultancy Pte Ltd?

We hired Win Pro to assist in our IT service and program.

SOLUTION

How did you select this vendor and what were the deciding factors?

We choose Win Pro because of the testimonials by our business associates

Describe the project in detail and walk through the stages of the project.

The team were very hands on and provided a hotline to rectify any issues

How many resources from the vendor's team worked with you, and what were their positions?

There were 2 other consultants working with us

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Increase my IT work efficiency

How effective was the workflow between your team and theirs?

Most commutation is via phone and WhatsApp. The schedule was being met.

What did you find most impressive or unique about this company?

Their focus on customer service is their core value

Are there any areas for improvement or something they could have done differently?

No. Their team was really good at what they do.