Webkul

BACKGROUND

Please describe your company and your position there.

I am the CEO of Gro-connect.com an Agriculture E-commerce site for Wholesale purchase globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mobikul , and what were your goals?

Our previous software had limitations both in expansion capabilities and operational overloading. We wanted freedom to expand and customize so we can service our members properly. We believe strongly that problems are avoidable in most situations but not obsolete. We are proactive over being reactive and we found Mobikul to operate under the same ethos. I highly recommend them for any size project both big and small.

SOLUTION

How did you select this vendor and what were the deciding factors?

I spent weeks processing options and selected them based on response and reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our software and operations are proprietary, however we requested custom software solutions including API's and Development customized to allow expansions and handle hundred thousands of users without compromising speed or durability. The results provided were above our expectations both in deliverability timeline as well as operation. They are a top-notch company with many resources and a company we feel honored to work with again!

How many people from the vendor's team worked with you, and what were their positions?

We had at the minimum 10 developers working at all hours of the day along with a Sales Manager who oversaw the sales as well as development and we had a Manager of Development as well. With the amount of time and contingencies the Team was diligent and effective, delivering sooner than expected with tested results.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We really explained a lot above and to recap, our needs were met under promised time and better than expected.

Describe their project management style, including communication tools and timeliness.

Our project was time of the essence. The project was challenging as a custom operation and Mobikul delivered, with the amount of staff assigned to our project the communication and oversight was effective and efficient for us and I assume for them as well.

Typical companies have customers deal with sales staff and then pass them along to never speak again. Mobikul Sales Manager who sold us the products and services answered our messages 24 hours a day even once we were in Development.

What did you find most impressive or unique about this company?

The operations, attention to detail, high end service provided is unique and white glove. You can expect attention and detail to the customers needs. Truly Proactive and Positive!

Are there any areas for improvement or something they could have done differently?

I feel they are dialed in currently and operating smoothly and effectively, I can only add that I appreciate the work and effort they performed for us!

BACKGROUND

Introduce your business and what you do there.

Kulzer is a dental company that’s mainly present in Germany and North America. We sell mainly acrylic teeth, to dental laboratories that use them to build partial or complete dentures. I work for the global IT department based in Germany as an IT business process analyst for e-commerce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mobikul?

The e-commerce system we currently have was launched in 2016, and we’re updating it from Magento 1 to Magento 2. Mobikul is helping us develop a mobile app for the new site.

SOLUTION

What was the scope of their involvement?

We’re using Mobikul’s mobile app for our e-commerce system. Building everything from scratch would’ve required a lot of work because we’d have to build multiple APIs to sync data with Magento, such as the shopping cart and customer data. 

The Mobikul app will deliver everything we need and we’re using a simple Magento 2 system without any customizations. This allows us to simply turn on the Mobikul app and have all the data synchronized.

What is the team composition?

I believe we have two iOS developers and two Android developers, along with the project manager.

How did you come to work with Mobikul?

We were looking for a mobile app that was capable of synchronizing with Magento, and found two very interesting products offering the same functionalities; SimiCart and Mobikul’s eCommerce Mobile App Builder. We decided to work with Mobikul because their app was a bit more polished.

How much have you invested with them?

We bought the Mobikul app for around $500, a great deal that also gave us access to their APIs. Apart from that, we’ve spent $40,000–$60,000 on customizations so far.

What is the status of this engagement?

We’ve been working with Mobikul since January 2020, and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very happy with the feedback on the quality of Mobikul’s product and customization efforts. Speaking from a customer perspective, their customization work has been effective so far.

How did Mobikul perform from a project management standpoint?

The thing I’m very impressed by is how organized Mobikul’s team is. They use the UVdesk ticketing system, which has a reminder functionality and if one of their developers has a question, they will literally text me every day for feedback — which is great because we don’t lose time.

Moreover, I’ll create a ticket in their system when I have a customization request, which the project manager will delegate to the developers. In rare cases however, I write an email for overall project planning. 

Lastly, we accomplish our tasks through agile sprints, so we don’t really have any schedules or deadlines.

What did you find most impressive about them?

One of the things I like about them is how organized they are in keeping track of the ticketing system. We’re also impressed by how cost-efficient and how smooth their app is.

Are there any areas they could improve?

When talking with the developers on the ticket system, their individual names aren’t shown so I have no clue whether I’m talking to the same developer or with three different people. Maybe it’s typical for the outsourcing culture, but it would make things more human if the names are presented clearly.

Do you have any advice for future clients of theirs?

First, I would tell them to use the Mobikul app and see how it works for themselves. My advice would then be to make an overall contract to clarify every aspect of the project to mitigate any risks regarding monetary investment.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder of an eCommerce company in Fiji.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mobikul, and what were your goals?

We wanted to develop a mobile app for our users to access our marketplace from their phones. Our goal was to ease content accessibility and have a user-friendly platform that was easy to update and maintain from an admin perspective.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had used their services previously and were happy with the support and services they provided. This solution complimented our existing infrastructure and after the evaluation process our team decided to select them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work included a mobile wallet payment integration as well as native apps on android and iOS for an existing ecommerce marketplace solution.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to be our 1st point of contact. The project was divided into 3 phases with payment development, android app and iOS app. Each had a separate developer attached to it but worked as a team so they were on the same page on the changes being done.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team was very responsive with our questions and requests. We have been testing the solution and are happy with the outcome. The custom payment option works great and our customers love the ease of use. The mobile apps are also performing well.

Describe their project management style, including communication tools and timeliness.

They have a project tracking tool which I found to be really helpful. The platform is easy to use and tasks can be tracked as needed. They are responsive and communicate information clearly and regularly to keep us informed.

What did you find most impressive or unique about this company?

The solutions they offered were everything we needed and more. It was easy to communicate with the teams. Their communication was the most impressive aspect for me as they kept me updated on everything.

Are there any areas for improvement or something they could have done differently?

I did not have any issues with this project.

BACKGROUND

Introduce your business and what you do there

I'm the manager of a business solutions provider.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Mobikul?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

Mobikul helps us develop mobile apps for our clients. They use React Native to create Android apps and Swift for the iOS versions.

They have modules that are ready to go, but they also offer customization options according to the client's needs. 

For each project, we work closely on the scoping process and budgeting. 

What was the team composition?

I work directly with a project manager, but more teammates are involved in the background.

How did you come to work with Mobikul?

I found them on Google. Mobikul seemed like a reliable, experienced company. They also had an excellent portfolio, so they seemed like a good fit for us.

How much have you invested in them?

We've spent between $4,000–$5,000.

What is the status of this engagement?

The project started in August 2021, and it is an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's been an excellent experience — we're very happy with Mobikul's work. They've delivered everything we asked for.

How did Mobikul perform from a project management standpoint?

The Mobikul team delivers on time. There are times when they have to wait for us before the project can move forward.  

What did you find most impressive about them?

They've very flexible and friendly. The team works efficiently to deliver exceptionally high-quality work.

BACKGROUND

Please describe your company and your position there.

Founder and CEO of an eGrocery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mobikul , and what were your goals?

Customization of the wishlist and social login for both the Android and iOS apps.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found the vendor on an IT services marketplace and chose it based on reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work took place with a succession of development, delivery and test phases. Deliveries took place quite closely, even three times a week. The technologies used were Android and iOS.

How many resources from the vendor's team worked with you, and what were their positions?

We collaborated with three different development teams (server side, Android and iOS), each coordinated by a different team manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In five months, the personalization of the wishlist and the social login were completed.

Describe their project management style, including communication tools and timeliness.

Communications with the project manager were very frequent, sometimes daily and on average three times a week. The responses of the project manager have always been very timely. The main tool used to communicate is the vendor's ERP system, combined with LightShot for sharing images and videos. Real-time communications took place via Skype.

What did you find most impressive or unique about this company?

Mobikul had great skills in the entire IT sector, from eCommerce systems to mobile app. They provided a wide range of IT solutions for our needs.

Are there any areas for improvement or something they could have done differently?

When dealing with three different development teams plus the sales team, it would be faster for the customer (us) to use email instead of the vendor's ERP system. However, all communications were timely.

BACKGROUND

Please describe your company and your position there.

I am a Director, and we are trading company that enables buyer and sellers trade online. We have introduced online marketplace, called SpringSoko, where sellers displays their products to sell online and buyers will search and purchase and ship products online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mobikul , and what were your goals?

We needed web and mobile app development.

SOLUTION

How did you select this vendor and what were the deciding factors?

After understanding our requirements, through online search, Mobikul was the company that was fit to work on our issues effectively.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using the add-on modules/add-ons already provided by Mobikul, we asked them to customise our current platform to enable mobile app functionalities. The functionalities that are expected to be provided include, search of local stores within customers locality, shipping of products from the nearest store location depending on the outlet location of the seller.

How many people from the vendor's team worked with you, and what were their positions?

There are different teams working on the customisation working with us, including Android developers, iOS developers, front- and backend developers, test engineers, and sales representatives.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Mobikul has so far delivered all the solutions we’ve requested. Out of our complicated platform, they are able to review and improve without affecting other functionalities that are already working. During the development, they continuously provide update on progress made regularly helping us plan for other related activities as well. They are also flexible on payment of the project as they can receive payments in instalment. Their analysts are cooperative too. Furthermore, their support team is extremely knowledgeable and friendly, actively taking care of our needs. Overall, they feel like a part of our team, and we’re quite satisfied with our partnership.

Describe their project management style, including communication tools and timeliness.

They’re organised, and they coordinate their various teams very well. They meet all of our objectives, satisfying us not only with their deliverables, but also with their process. We’re onboarded into their central ERP (erp.webkul.com) and Helpdesk (webkul.uvdesk.com), which gives us access to reports, tracking, requests, feedback, and communication.

What did you find most impressive or unique about this company?

They have experience and skills and focused. They work hard to ensure the fix issues when they find during development.

Are there any areas for improvement or something they could have done differently?

I know they are working focus is mostly on e-commerce space, they should be able to provide their product delivery roadmap to their long/loyal customers to see how they can take them on-board for new trade opportunities. This may include inclusion of blockchain, artificial intelligence, machine learning and the like.

BACKGROUND

Introduce your business and what you do there?

I’m the co-owner of ranza.co, a multi-seller platform marketplace which allows small businesses and service providers to sell their products and services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mobikul?

We needed web and mobile app development.

SOLUTION

What was the scope of their involvement?

Mobikul developed and designed a web app based on an open-source development model. They specifically used PHP to complete the web app. They also created the Android and iOS versions of our app using Java and Swift. The app would allow sellers to scan and price their products. They’d be able to list the services they offer, too. Meanwhile, buyers would be able to purchase products and services. Features such as multi-language support, speech-to-text, direct pay, and more were integrated into the app.

On top of that, they created a single dashboard where we could manage the web app and mobile apps. Their team is now helping us extend our app gallery. They’re also providing ongoing maintenance and support as well as app enhancements as needed.

What is the team composition?

There are more than seven people working with us, including Android developers, iOS developers, front- and backend developers, test engineers, and sales representatives.

How did you come to work with Mobikul?

Mobikul was recommended by a different company. We chose them because they had experience working on multiple platforms, and they offered end-to-end services.

How much have you invested with them?

We’ve spent more than $15,000.

What is the status of this engagement?

Our ongoing partnership began in December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Mobikul has delivered all the solutions we’ve requested. On top of that, they’ve developed a very fast app. They’ve also guaranteed the stability and performance of our app. Thanks to them, we have over 2,000 app downloads without doing any heavy campaigning.

Their analysts are cooperative too. Furthermore, their support team is extremely knowledgeable and friendly, actively taking care of our needs. Overall, they feel like a part of our team, and we’re quite satisfied with our partnership.

How did Mobikul perform from a project management standpoint?

They’re organized, and they coordinate their various teams very well. They meet all of our objectives, satisfying us not only with their deliverables, but also with their process. We’re onboarded into their central ERP, which gives us access to reports, tracking, requests, feedback, and communication.

What did you find most impressive about them?

They have strong capabilities in diversifying solutions, and they’re well-versed in revolutionizing how digital business is moving. In addition, they’re experienced in multiple platforms and technologies including open source development — the future of development.

Are there any areas they could improve?

It might help a lot if they offer AI services to businesses — it’s something that can help them grow since it’s profitable. I’m also aware that they have very good marketing services, but because I haven’t worked with them in that area yet, I suggest that they keep up with marketing trends. That way, they can receive a massive amount of investment from potential clients.

BACKGROUND

Please describe your company and your position there.

I own and manager a media website and ecommerce store for the off-road industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mobikul, and what were your goals?

We had built an online and mobile app audience in the off-road industry and then developed an e-commerce site to cater to that off-road audience with products for vehicles. We wanted to increase sales my offering the ability to purchase our products through a mobile app.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for app developers that had developed an out-of-the-box mobile app solution for our e-commerce platform. After looking at the design and integration of the mobile app in addition to the ability to customize features or development new ones we decided to hire Mobikul.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We went with the out-of-the-box mobile IOS and Android app solution from Mobikul for Magento. At that point we then wanted to add some additional features in the way the app functioned, push notification, payment methods available, and even content availability. All of these were steps in the total deliverables. The initial build was delivered with the initial customizations and additional features on both platforms, and then over time different additional features and customizations were delivered.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with a project manager that assigned the development task to server, iOS, and Android developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In the initial release of our iOS and Android mobile apps we have seen two thousand downloads and are now averaging about 400 downloads a week.

Describe their project management style, including communication tools and timeliness.

All communication is done through a ticket system. I appreciate the regular almost daily updates of what is being worked on, and communicating changes or updates is easy through this system. Mobikul's response timeframe is quick, and the developers accomplish tasks in a very reasonable timeframe. They also respond to questions, concerns, and any bugs very quickly.

What did you find most impressive or unique about this company?

Mobile development can be very costly particularly for capable developers. I have found Mobikul to have a professional mobile app available out-of-the-box that works well at a very reasonable price. Additional features and custom work is done within reasonable timelines and price. These guys are extremely capable developers able to handle complex features and capabilities. I would hire them over many other companies I have had experience with. I am constantly impressed with communication and capability with them.

Are there any areas for improvement or something they could have done differently?

The only thing I would suggest is more bandwidth of developers so work could be completed faster. Other than that I can honestly say I can not think of a way to improve the experience of doing business with Mobikul.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an online store. We try to connect people with vendors and provide customers with the best possible prices from their homes. We have very particular market needs, payment methods, and product and app features.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

We needed someone to customize our existing solutions to our needs. We had an existing website, but we wanted an app that mimicked the website’s existing functionality and new special features for the website. We hired Webkul and their sister company Mobikul to help us.

SOLUTION

What was the scope of their involvement?

Webkul and Mobikul have worked hand-in-hand with us to customize our web and mobile app to our customers’ needs. For example, we had a particular payment method that wasn’t popular. Webkul developed a special payment method for our website and a feature for wallets.

I usually send them a request describing all the features we needed within a specific scope. They reply, and we go back and forth. If needed, we do a Skype call to explain everything to them with videos, and they ask me questions to clarify any confusion.

There have been times when I’ve been confused about the feature I wanted to develop. They’ve helped me understand the ins and outs of the features, how they work, their intricacies, and how they connect.

We work mainly with PHP, Java, and Swift. They help with web and mobile app development. Our new project is a Flutter app.

What is the team composition?

I deal with different developers from the Android and iOS teams. Each project has different people, but I have a single point of contact. Whenever I need a new feature, I contact him, and he’ll assign me the developer required.

How did you come to work with Webkul?

I searched online for companies I’d worked with before. Webkul and Mobikul were the most reliable company I’d worked with.

How much have you invested with them?

We’ve spent between $25,000–$50,000.

What is the status of this engagement?

We started working together in January 2019, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When dealing with different parties and developers, the problem is reliability and accountability. If you need to develop a feature, it’ll touch on the website’s other functionalities. Having a reliable company to work with is important, and we can rely on Webkul and Mobikul. If there’s anything urgent, they can solve it. As a startup, we don’t have the in-house capacity to have ten developers. Having companies like Webkul and Mobikul is a good solution for us.

How did Webkul perform from a project management standpoint?

I have complete visibility of what’s being done and assigned to each person. They use an ERP system. It’s excellent, and I can see what’s going on and the problems they’re facing. I can also interfere, comment, and do particular tasks for them. If there’s anything wrong, we can course-correct it right away.

They also have a ticketing system. They meet deadlines and budgets. If I suggest a solution to them, they come back with a budget. If it’s above my willingness to spend, they make a few changes to save us money. They make me rethink my project to accomplish the goals at a lesser price, and I really appreciate their suggestions.

To communicate, we have Skype calls whenever we need them.

What did you find most impressive about them?

They’re an established company, and we can rely on them. They have our back.

Are there any areas they could improve?

It would be good if they could adapt to the tools that the customer suggests. For example, we could collaborate on Figma instead of what they use for design. Additionally, communication always has room for improvement.

Do you have any advice for potential customers?

Think about what you want precisely before communicating it to any development company. Write it down and discuss it with the project manager. Then, go ahead and try to implement. One of the big mistakes we made before was trying to implement based on poorly written tasks.

BACKGROUND

Please describe your company and position.

I am the CEO of Paititi.pe

Describe what your company does in a single sentence.

Paititi.pe is a B2B marketplace that provides a strategic bridge between companies and leading manufacturers and distributors of specialized industrial products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• RFQ

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We enabled the RFQ module and integrated it into our workflow, which has special characteristics due to our line of work. All necessary requirements were met.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This is 100%. If I can give an example, I would choose the time factor. Before, it took us approximately 15-45 minutes to put together an RFQ, depending on its complexity; now it takes less than 5 minutes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was on time. I knew it would take time to adapt to our needs, but it ended up fitting perfectly into our workflow.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

They didn't overcomplicate things; everything was flexible, so they could meet our needs, and if they couldn't, they offered alternative solutions.

Are there any areas for improvement or something Webkul could have done differently?

hablen español.