Vserve Ebusiness Solutions

BACKGROUND

Please describe your company and position.

I am the General Manager of Aava Whistler Hotel

Describe what your company does in a single sentence.

Aava Whistler Hotel provides guests with comfortable, modern accommodations just steps from Whistler Village and the mountain ski lifts, delivering warm hospitality and memorable experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We partnered with Vserve Ebusiness Solutions to streamline and manage our Accounts Receivable process, improve billing accuracy, accelerate payment cycles, and ensure our financial operations ran smoothly and efficiently.

SOLUTION

How did you find Vserve Ebusiness Solutions?

• Online Search
• Clutch Site

Why did you select Vserve Ebusiness Solutions over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vserve Ebusiness Solutions took care of our entire Accounts Receivable process that involved invoice preparation, payment monitoring, reconciliation, and regular reminders with the guests and corporations. They made sure the billing was precise, reduced the numbers of outstanding debts, and rendered understandable weekly reports that allowed us to keep our cash flow in good condition and to have better visibility over our finances overall.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was a remarkable improvement in our AR performance to the extent that outstanding payments went down by more than 30%, the accuracy of invoices rose very high, and the duration from sale to cash had decreased by almost two weeks. Besides, the frequent Vserve’s reporting has provided us with better cash flow visibility, thus allowing our finance team to make quicker and better-informed decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vserve had a project management team that was diligently reliable all the time; they were very punctual in delivering their workload, they maintained good communication and they constantly updated us about the situation even without asking. Their team was very professional and flexible when it came to dealing with our specific requests or when we needed quick changes and they responded instantly.

What was your primary form of communication with Vserve Ebusiness Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Vserve’s most impressive feature was the way they mixed the three aspects: accuracy, responsiveness, and real ownership of the process. They treated our accounts receiving as if it were their own. Their speed in grasping the particular features of our hotel’s billing and their continuous provision of top-notch work without supervision marked them as really different.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

The one thing that could have been done better is to have even more automation in the reporting dashboards, which would allow for even onsite insights but, on the whole, their performance was very good, and this is more of a nice-to-have than a need.

BACKGROUND

Please describe your company and position.

I am the Director of TopFX Ltd

Describe what your company does in a single sentence.

TopFX Ltd is a CySEC-regulated prime CFDs broker providing institutional-grade liquidity and trading conditions to traders and financial institutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We hired Vserve Ebusiness Solutions to streamline and strengthen our revenue and finance management operations, ensuring greater accuracy, smoother reporting, and improved financial visibility as our retail and institutional client base continued to grow.

SOLUTION

How did you find Vserve Ebusiness Solutions?

• Online Search
• Clutch Site

Why did you select Vserve Ebusiness Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vserve Ebusiness Solutions handled a comprehensive range of revenue and finance management functions for TopFX Ltd, ensuring our financial operations remained accurate, efficient, and fully aligned with compliance requirements. Their scope of work included daily trade-level revenue validation, reconciliation of multi-source transaction data, management of partner and IB commission calculations, invoicing support, and preparation of periodic financial performance reports. Key deliverables included clean, fully reconciled revenue reports, timely commission and payout summaries, structured financial dashboards for management review, and consistent data checks that helped us maintain transparency and reliability across our growing trading volumes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw several clear, measurable improvements after engaging Vserve Ebusiness Solutions. Our revenue reconciliation accuracy improved noticeably, reducing discrepancies by over 30% within the first quarter. Monthly closing times became significantly faster, cutting our internal reporting cycle by almost half. Commission calculations and payouts became smoother and more consistent, reducing partner-related queries and corrections. Overall, we gained better financial visibility, fewer manual errors, and a more reliable workflow that supported both our institutional and retail business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vserve Ebusiness Solutions demonstrated strong, organized project management throughout the engagement. Whenever we needed adjustments whether in reporting formats, reconciliation frequency, or new data points they implemented changes promptly and with zero disruption to ongoing processes.

What was your primary form of communication with Vserve Ebusiness Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their combination of precision, scalability, and genuinely proactive support. They didn’t just execute tasks they consistently anticipated gaps, suggested process improvements, and adapted quickly to the evolving demands of a fast-paced trading environment. Their ability to maintain high accuracy across large volumes of complex financial data, while still offering personalized, attentive service, made them a uniquely dependable partner for us.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

The overall collaboration was smooth and highly reliable.

BACKGROUND

Please describe your company and position.

I am the CEO of DuMed Group

Describe what your company does in a single sentence.

DuMed Group delivers high-quality X-ray equipment and advanced imaging solutions to healthcare professionals across the Nordics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We engaged Vserve Ebusiness Solutions to streamline our logistics and supply-chain workflows, improve inventory visibility across our Nordic locations, and enhance overall operational efficiency to better support our engineers, advisors, and customers.

SOLUTION

How did you find Vserve Ebusiness Solutions?

• Online Search
• Clutch Site

Why did you select Vserve Ebusiness Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vserve Ebusiness Solutions reviewed our end-to-end logistics and supply chain processes, mapped gaps across our Kolding, Stockholm, and Oslo operations, and delivered a streamlined workflow blueprint tailored to our multi-location setup. Their team implemented improved inventory tracking, standardized order-to-delivery procedures, and provided a practical reporting framework that gave us real-time visibility into stock levels and service response times. The deliverables were clear, actionable, and immediately useful to our daily operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in noticeably faster order processing, clearer stock visibility across all three Nordic locations, smoother coordination between our back-office and field engineers, and a significant reduction in delays related to equipment dispatch and replenishment. Our teams now make decisions quicker, communicate better, and handle customer requests with far more consistency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vserve Ebusiness Solutions managed the project with clear communication, well-structured milestones, and steady updates, which made the entire process easy to follow. They consistently delivered every item on time and were quick to adjust whenever our team had new requests or needed clarifications. Their responsiveness and willingness to fine-tune details made the collaboration feel smooth and dependable.

What was your primary form of communication with Vserve Ebusiness Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to quickly understand the complexities of our multi-country operations and translate that into practical, ready-to-implement solutions. Their blend of deep supply-chain expertise, clear communication, and genuine willingness to support our team made them feel more like a strategic partner than an external consultant.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

The overall experience was strong, but providing a bit more proactive documentation during each phase would have made it even smoother. That said, whenever we asked for additional clarity or details, they delivered quickly and were always willing to refine the materials.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Loving Tan

Describe what your company does in a single sentence.

Loving Tan creates professional-strength, natural-looking self-tanning products that are cruelty-free, dermatologically tested, and made in Australia for customers worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We partnered with Vserve Ebusiness Solutions to strengthen our eCommerce marketing, specifically to improve product visibility, optimize our online storefronts, and scale revenue through better SEO, marketplace management, and data-driven advertising.

SOLUTION

How did you find Vserve Ebusiness Solutions?

Online Search

Why did you select Vserve Ebusiness Solutions over others?

• Great culture fit
• Good value for cost

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vserve Ebusiness Solutions handled our end-to-end eCommerce marketing, including product listing optimization, SEO, marketplace management, and PPC improvements to boost visibility and sales. Key deliverables: Optimized product titles, descriptions, images, and A+ content Targeted keyword and SEO strategy Setup and ongoing management of PPC campaigns Marketplace management with accurate inventory, pricing, and promotions Weekly performance reports and actionable insights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw clear improvements in product visibility, higher order volumes across key marketplaces, stronger ad performance, and consistent growth in overall eCommerce revenue and customer engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and organized, with all tasks delivered on time. They were responsive, quick to adjust to our requests, and consistently proactive in offering solutions.

What was your primary form of communication with Vserve Ebusiness Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep e-commerce expertise and ability to quickly understand our brand stood out, along with their proactive approach and consistently high-quality work.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

A slightly more streamlined communication dashboard would have been helpful, but overall their service met our needs very well.

BACKGROUND

Please describe your company and position.

I am the Director of CLOUDCOVER®

Describe what your company does in a single sentence.

CLOUDCOVER® provides AI-driven, predictive cybersecurity solutions to protect enterprises from evolving, stealthy cyber threats with unmatched accuracy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We hired Vserve Ebusiness Solutions to augment our IT team with skilled professionals who could help us enhance our cybersecurity platform, integrate new technologies, and support the scaling of our AI-driven threat detection capabilities. They delivered top-tier talent quickly, ensuring our team could meet the demands of a rapidly changing cybersecurity landscape without missing a beat.

SOLUTION

How did you find Vserve Ebusiness Solutions?

Referral

Why did you select Vserve Ebusiness Solutions over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Vserve Ebusiness Solutions for IT Staff Augmentation to help us scale our cybersecurity platform, particularly in the areas of AI-driven threat detection and system integration. Vserve provided highly skilled developers and cybersecurity specialists who seamlessly integrated with our team, accelerating the enhancement of our XDR/SASE CyberSafety platform.

Key Deliverables:

 Full-stack development support for AI-driven threat detection algorithms.
 Integration of new security features into our existing platform, ensuring zero disruption.
 Performance optimization and real-time threat-blocking capabilities to enhance the platform’s speed and accuracy.
 Continuous support for system scalability as we onboarded high-volume enterprise clients in various industries.

Their team helped us hit key product milestones on time, contributing directly to our 99.9999999% threat detection accuracy and ability to predict and block attacks in microseconds.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Vserve Ebusiness Solutions led to several key performance metrics that directly impacted the effectiveness and scalability of our platform:

1. Enhanced Threat Detection Accuracy:
   The integration of Vserve's development team enabled us to refine our AI-driven algorithms, boosting threat detection accuracy to 99.9999999%, surpassing previous benchmarks.

2. Faster Response Times:
   Our platform's ability to predict and block threats in microseconds was significantly improved, reducing incident response times by 40% and improving real-time protection for our clients.

3. Scalability & Client Onboarding:
   With Vserve's support, we successfully scaled our platform to handle 25% more enterprise clients in a 6-month period, particularly in high-demand industries like finance and government, without any degradation in performance.

4. System Uptime & Reliability:
   The platform’s uptime improved to 99.99%, reducing downtime and enhancing service reliability, which is critical for our data-sensitive clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was a key factor in the success of the project. They delivered high-quality work on time and were always ready to pivot and support our objectives as they evolved.

What was your primary form of communication with Vserve Ebusiness Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Vserve Ebusiness Solutions was their technical expertise and how seamlessly they integrated with our team. They didn’t just execute tasks; they anticipated challenges and provided proactive, innovative solutions. Their ability to align with our long-term goals, not just short-term deliverables, made them a true partner in scaling our platform. Vserve’s commitment to quality and forward-thinking approach set them apart.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

While our experience with Vserve Ebusiness Solutions was overwhelmingly positive, one area for potential improvement could be in initial onboarding and ramp-up time. Although their team quickly adapted to our project, a more streamlined onboarding process with clearer documentation up front could have accelerated the integration phase. That said, this is a minor point, as their team quickly caught up and delivered exceptional results. Overall, their performance was outstanding.

BACKGROUND

Please describe your company and position.

I am the CEO of 7RIDGE

Describe what your company does in a single sentence.

7RIDGE is a global financial services firm that specializes in private equity and asset management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We hired Vserve to streamline our back-office operations, improve data accuracy, and enhance overall process efficiency, allowing our team to focus more on core financial services and client relations.

SOLUTION

How did you find Vserve Ebusiness Solutions?

Online Search

Why did you select Vserve Ebusiness Solutions over others?

• Good value for cost
• Company values aligned

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vserve Ebusiness Solutions was tasked with handling several critical back-office functions for 7RIDGE, including data entry, financial reporting, transaction processing, and reconciliation. Their role involved ensuring accurate and timely documentation for all our financial transactions, managing client records, and supporting the compliance team by maintaining up-to-date regulatory filings.

Key deliverables included:

• Daily Transaction Reconciliation: Vserve ensured all financial transactions were accurately matched and reconciled, preventing any discrepancies in our records.
• Data Management & Reporting: They provided daily, weekly, and monthly financial reports with detailed analysis, allowing us to monitor performance and track investments.
• Compliance Support: Vserve helped maintain meticulous records to meet regulatory standards, reducing our risk exposure.
• Efficient Workflow Automation: They implemented streamlined processes, reducing manual work and enhancing our operational speed.

This comprehensive support allowed us to scale our operations while maintaining high-quality service to our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved Efficiency: The time required for financial reporting and transaction processing was significantly reduced, enabling faster decision-making and quicker response times to clients.
• Enhanced Accuracy: The number of errors in financial data and reports dropped, leading to more reliable financial statements and a smoother audit process.
• Regulatory Compliance: We consistently met regulatory deadlines and requirements without any compliance issues, which helped mitigate potential risks.
• Increased Productivity: Our in-house team was able to focus more on high-value tasks such as strategy and client relations, as Vserve took over routine back-office processes.
• Streamlined Operations: Vserve’s implementation of automation tools and improved workflows helped us scale operations efficiently without increasing overhead costs. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vserve Ebusiness Solutions demonstrated excellent project management throughout our collaboration. They adhered to timelines, delivering all milestones as agreed upon, and were proactive in keeping us informed of progress and any potential roadblocks.

Their communication was always clear and timely, ensuring that we were aligned on expectations and deadlines. Whenever we had additional needs or adjustments, Vserve responded promptly, offering solutions that fit our evolving requirements.

They maintained flexibility, adapting quickly to changes in scope or priority, and always ensured that their deliverables met the highest standards of quality. Their ability to stay organized and efficient made the entire process smooth and hassle-free.

What was your primary form of communication with Vserve Ebusiness Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Vserve Ebusiness Solutions was their deep understanding of the financial services industry and their ability to tailor their back-office solutions specifically to our needs. They didn’t just offer generic outsourcing they took the time to understand the intricacies of our operations and designed processes that fit seamlessly with our workflow.

Additionally, their attention to detail and commitment to accuracy was unparalleled. Despite the complexity of the tasks involved, they maintained a high level of precision, which gave us confidence in their work. Their proactive approach, quick adaptability, and customer-first mindset made them a standout partner. They truly felt like an extension of our team.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

No areas of improvement.

BACKGROUND

Please describe your company and position.

I am the Manager of Real NOB Hotel

Describe what your company does in a single sentence.

Real NOB Hotel is a hospitality company that provides lodging and guest accommodation services, focused on delivering an exceptional and differentiated hospitality experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We hired Vserve Ebusiness Solutions to optimize and streamline our supply chain management processes, ensuring timely procurement and inventory management. Our goal was to improve efficiency, reduce costs, and enhance the overall guest experience by maintaining seamless operations.

SOLUTION

How did you find Vserve Ebusiness Solutions?

Referral

Why did you select Vserve Ebusiness Solutions over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vserve Ebusiness Solutions handled end-to-end supply chain management for us, including procurement, inventory control, vendor coordination, and logistics. Their key deliverables included implementing a robust supply chain system, optimizing inventory levels, establishing reliable vendor partnerships, and ensuring timely delivery of supplies. This comprehensive approach significantly improved our operational efficiency and service quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Vserve Ebusiness Solutions, we've seen a marked improvement in our supply chain efficiency inventory accuracy increased, delivery times shortened, and costs were reduced. These enhancements directly contributed to smoother operations and a higher level of guest satisfaction, clearly demonstrating the success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vserve Ebusiness Solutions demonstrated strong project management capabilities throughout the engagement. They maintained clear communication channels, provided regular updates, and adhered to the agreed timeline for deliverables. Their team was proactive in addressing any challenges, swiftly responding to our needs and adjusting their approach as necessary. Overall, they delivered items on time and showed a high level of responsiveness and professionalism.

What was your primary form of communication with Vserve Ebusiness Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Vserve Ebusiness Solutions is their proactive approach to understanding client needs and their ability to tailor solutions accordingly. Their team combines technical expertise with excellent communication skills, ensuring a seamless and collaborative experience. Additionally, their commitment to delivering high-quality results within deadlines set them apart as a reliable, innovative partner.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

While Vserve Ebusiness Solutions generally performed well, there are always opportunities for improvement. One area they could enhance is providing even more detailed project timelines and progress reports to ensure complete transparency. Additionally, proactively suggesting innovative ideas or alternative solutions during project planning could further strengthen their consultative approach. Overall, these are minor adjustments that could elevate their already strong service.

BACKGROUND

Please describe your company and position.

I am the CEO of Nile Commerce

Describe what your company does in a single sentence.

Nile is an integrated, end-to-end commerce agency. We help retail suppliers and ecommerce brands master the fundamentals of commerce and unlock scalable, sustainable growth. We offer a comprehensive suite of customized solutions across six disciplines of commerce including Data, Creative, Media, Retail, Ecommerce, and Logistics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vserve Ebusiness Solutions to accomplish?

• We brought Vserve on board to streamline and strengthen our accounts receivable process.
• Our main goals were to have invoices generated and posted more accurately, keep collections moving smoothly so we could shorten our days sales outstanding, and make sure payments coming in from Amazon, Walmart, and our retail partners were reconciled without delays. In short, we wanted to free up our internal team from chasing payments and focus more on helping our clients grow, while Vserve handled the financial back end with consistency.

SOLUTION

How did you find Vserve Ebusiness Solutions?

• Online Search
• Clutch Site

Why did you select Vserve Ebusiness Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Vserve Ebusiness Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vserve handled the complete accounts receivable process for us, which included generating, validating, and posting invoices for our retail and ecommerce clients. They took responsibility for following up on collections, helping us reduce outstanding balances and improve cash flow. A big part of their role was reconciling payments from Amazon, Walmart, and other retail partners, which had always been a time consuming task for our internal team. One of the key deliverables we valued most was the consistency and accuracy in reporting every cycle closed on time, with clear visibility into what had been collected, what was pending, and any discrepancies that needed attention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the clearest outcomes we saw was a reduction in our Days Sales Outstanding, which meant cash was coming in faster and more consistently. We also had fewer invoice errors and discrepancies, which cut down on back-and-forth with retail partners and saved our team a lot of time. On top of that, payment reconciliations with Amazon and Walmart became smoother, so we always had a clear picture of what was collected and what was still pending. Altogether, the project gave us stronger cash flow and more accurate financial visibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very organized without being rigid. They set clear timelines for each stage of the work and consistently delivered on schedule, which gave us confidence in their process. Whenever we had a change in priorities or needed additional support, their team was quick to respond and adjust without hesitation. Communication was steady and transparent, so we always knew where things stood and never had to chase for updates.

What was your primary form of communication with Vserve Ebusiness Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Vserve was how quickly they understood the unique challenges of managing accounts receivable in the retail and ecommerce space. They weren’t just checking boxes they adapted their process to fit the way we work with Amazon, Walmart, and other partners. Their attention to detail and flexibility to adjust when our needs shifted made them feel less like an outsourced team and more like an extension of our own.

Are there any areas for improvement or something Vserve Ebusiness Solutions could have done differently?

Not really.

BACKGROUND

Please describe your company and your position there.

I am the Founder / CEO of a mid size wholesale apparel decorator serving the promotional products industry for over 26 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vserve Ebusiness Solutions?

We needed to find a solution to the amount of time that our service team spent entering client PO's into our ERP. Every client submits a different style of PO so automating this process felt daunting. The time our CSR's spent with clients needed to be problem solving, not data entry.

SOLUTION

How did you select this agency and what were the deciding factors?

We looked at part time employees who were dedicated to entry and contract services through Freelance but these options left us with the same bottleneck issues during peak season. We needed a partner in that they would manage the people, train the team and expand and contract the staff based on the seasonality of the work flow. From the initial meeting I was convinced they understood our needs in the structure and execution and they were willing to give us one main point of contact that would manage our team. Given the learning curve and nuances of our client work, this was very important to the success of this partnership.

Describe the project in detail and walk through the stages of the project.

They provided one senior manager and one team member to learn our data entry process and document the training. Our Client Service Manger worked closely with them to make sure they understood the process, could make judgement calls when needed and communicated frequently any issues. With this being our first remote working situation we had lots of small issues to work through. Once the training and the documenting was finalized we were set to expand the team as needed. We currently have one manager and 3 team members that handle 95% of all of the data entry for our company. It is our intention to continue to add to the team as we grow our company.

Describe the recruitment process in detail.

We first discussed the challenges I was having internally and then determined that they could indeed provide the data entry and support my team needed. They identified a team lead and once we met with him we were confident that he could manage and build a team that would represent our company values and our desire for efficient execution. Each team member takes the Culture Index Survey which allows us visibilty into their natural behaviors. This allows us to keep our recruitment process the same with Vserve as it is with our US company. We have daily, quarterly and annual meetings with various people to ensure we are all on the same page.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

With this support team, we have been able improve our US service team by hiring stronger skill sets in the area of account managment vs the skills of data entry. We maintained a strong client presence during the pandemic with the CSR's reallocating 50% of their time from data entry to client connections.

How effective was the workflow between your team and theirs?

Even though the team is remote, they have become part of our work family. The team is able to pivot and train quickly as we have influx in orders which allows us to say yes to more projects than before. Or Service Manager and our Vserve Team Manager refer to each other as friends due to their close working relationship.

What did you find most impressive or unique about this company?

They have a high-level team at a cost-effective price point. We are continuously looking for ways to utilize their services as we re-evaluate our own processes.

Are there any areas for improvement or something they could have done differently?

We were concerned about the time difference in the beginning, but they adjusted to work with us until they/we were confident. We now have the added benefit of their time zone difference allowing orders to be entered over night and ready for the receiving department when they arrive in the morning. It allows us to literally work 24 hours a day.