Vardot

BACKGROUND

Please describe your company and your position there.

I'm the COO of a digital resource offering non-partisan political analysis for US campaigns & elections.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vardot, and what were your goals?

Our website was overdue for a CMS update (from Drupal 7 to 9) and needed other updates to better serve our clients and showcase our content. Tasks included integration a third party service for subscription management. We also needed a knowledgeable team to offer us ongoing maintenance and support to further our growth.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched firms specializing in Drupal and knowledgeable about the needs of a news-related platform. We were impressed with Vardot's online reputation, particularly in their contributions to Drupal as an open source contributor, as well as their online reviews. We also communicated with them via email and virtually to assess the fit of our needs and standards. We were assured by their marketing and brand presence, but further impressed by their communication skills and proposal. They understood our project, communicated expectations clearly, are well organized and had the exact solution for our needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our work included a discovery process, several team meeting where we discussed priorities and plans and we began work quickly to build out the updates needed, while also implementing their "SMG" plan to support our regular maintenance needs. We have had clear documentation and defined work projects in phased releases. We have used Google Meet for meetings, Google Docs & Sheets for shared documents and view only progress reports, and we have signed contracts and paid bills electronically.

How many people from the vendor's team worked with you, and what were their positions?

We have worked most closely with our project manager, Israa, who has been fantastic. We've also consulted regularly with Razem, the founder of Vardot, who is knowledgeable, invested in us, and available to answer specific and strategic questions. We also have a team of technicians available to us via our maintenance plan. Israa (the PM) coordinates the assignments of their team to our tickets.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen immediate results from our earliest implementation. We improved the layouts of some pages, which as resulted in an improvement in our sharing on social media for paywall content; our site is fully secure with the Drupal 9 upgrades; everything has been delivered as promised. We are currently still working on one of our biggest updates to improve the UX, which we expect will have a direct impact on revenue increases and reduction in staff time needed to resolve subscription changes.

Describe their project management style, including communication tools and timeliness.

Excellent communicators -- written and verbal. Always reliable and responsible. Deliverables are clear and on time. Everyone is also incredibly kind and approachable. We are huge fans.

What did you find most impressive or unique about this company?

They have a wonderful combination of personal touch and pride in their work and customer service, but also a capacity to deliver the work of a huge agency. Their understanding of Drupal (both its strengths and weaknesses) has been essential and exceptional. Drupal teams can be tough to find, and they have exceeded our already high expectations at every turn.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Our company, Gowan Company LLC, is a global, agricultural solutions business with its headquarters located in Yuma, Arizona. We specialize in crop protection. My position had started as an international registration specialist and now I have transitioned as Gowan's database manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vardot, and what were your goals?

As were growing more and more our current knowledge and skills lacked at expanding and growing our database. With an ever expanding need of acquiring data and need for a linked system, we found and contacted Vardot in hopes that they could help us and assist in developing our drupal based database site. Our goals down the line are to have our company's regulatory team fully rely on our database and expand its potential.

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online and saw, through filtering on durpal's own site, the recommended resources for professional services. We looked through support that had bases here in the United for easy to accommodate meeting times and a sector in Agriculture.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had kick-off meetings and in-depth discussions of what were the key features we wanted to implement onto our site. We then worked through our contracts and begun quickly onto the project. The project had deliverables that were first tested on a testing site, where my team and I could provide feedback and test the new features we requested. The new features included; reducing duplicates that populate, adding filters to capture certain fields our content contained, and rearranging our site for cosmetic details. Drupal, Basecamp, email communications and Teams/Google meetings were used throughout this project.

How many people from the vendor's team worked with you, and what were their positions?

Our organizer, Mohammad Razeem the CEO was always available for us. Israa Ahmad, our project manager worked primarily with me, keeping in daily contact through emails and through Basecamp. Tareq Elayyan, the Software Development Manager, and Faeq Anabtawi, works with Israa as part of the support team for our projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch our first major update to our site and have gotten great positive reviews. The list of feedbacks we had were delivered and updated on the testing site before launching to our live site.

Describe their project management style, including communication tools and timeliness.

We had daily communications with Israa, and as the Engagement Manager, it was always a blessing to have her background knowledge for her to help her team in assisting us to our feedback.

What did you find most impressive or unique about this company?

They gave fast results and have delivered on all of their promises. They accommodated to our questions and are really willing to help and support us in the best way as they can, keeping in communication with our IT team and being able to answer their questions on a high tech level really put my team and I at ease.

Are there any areas for improvement or something they could have done differently?

As suspected, some minor issues in our first update launch, but it has been always easy to communicate and provide information and support in quick time.

BACKGROUND

Please describe your company and your position there.

int@j is the Information and Communications Technology Association of Jordan. We are a non-profit member based association representing hte ICT sector. Head of Business Development at int@j

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vardot, and what were your goals?

As an ICT association representign the sector we wanted to develop a business listing portal that will allow us to promote service based companies to potential clients regionally and beyond. We wanted compnaies to have the flexibility to list and update their own content and information.

Another part of this project was to develop an SSO (Single Sign On) to connect the various existing & future portals that are managed by int@j.

SOLUTION

How did you select this vendor and what were the deciding factors?

int@j issued an RFP and vendors were evaluated by a committee on set criteria including experience, similar projects, timeframe, hosting and roadmap input. Vardot came out on top across both technical & financial evaluation

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a Scope of Work as part of an RFP which was discussed and finalized with Vardot. A project plan was set and agreed upon including confirmation on Drupal 9 and the use of KeyCloak for SSO. Basecamp was used for project management and communication with weekly project calls on updates.

Product Features included

• Responsive Portal
• Business Profile
• SSO Login
• Chatbot
• Email & newsletter engine
• Rating & Reviews

How many people from the vendor's team worked with you, and what were their positions?

A project manager was leading from Vardot as our main contact. He had a comprehensive team that worked with him including designers, user experience, developers, hosting team and others.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Portal has just been launched and initial feedback has been very postive with ICT companies signing up and including their profiles.

Describe their project management style, including communication tools and timeliness.

Agile Project Management with Basecamp as a communication tool. Meetings were held periodically with updates and information on updates to timeline and launch dates

What did you find most impressive or unique about this company?

Adherence to project timeframe and QA process was impressive. Alpha version was bugfree and minimum activities and testing needed to launch. Training on use of portal was of highest quality including documentation

Are there any areas for improvement or something they could have done differently?

Vardot is very professional in listening to our comments and coming up with solutions.

BACKGROUND

Please describe your company and your position there.

I'm a Director in a company that provides consulting and advisory services to various client in the public and private sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vardot, and what were your goals?

Our website was created since company establishment back in 2014. We have approached VARDOT to re-design and develop a state-of-art website to reflect our new brand and re-position ourselves as a leading consulting firm in the region.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have shortlisted VARDOT due to their extensive past experience in the areas of Website design and development, and due to their team capabilities in managing and delivery successful projects relevant to our industry within the region.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had initiated the project with VARDOT project manager, attended by the technical team and discussed the project plan, due dates and major project milestones. We had successfully clarified our expectations and ensure commitment from VARDOT to deliver the expected results within the agreed scope and schedule.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact, supported by two main technical team members. All reported to a project director who was supervising the overall project progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the official launch of the website, we have received positive feedback from some of our clients regarding the website and the newly introduced features. In addition, the website became our main channel for recruitment, due to the streamlined career and job applications process embedded in the Careers Section in the Website.

Describe their project management style, including communication tools and timeliness.

We had a weekly status update meeting done online, with a daily status reports via Google Sheets, with automated notifications received via emails.

What did you find most impressive or unique about this company?

They have managed to meet our expectations to have a dynamic , modern and revamped website. Along with online features such as Careers, Website administration tool without the need for technical experience, and a lot more related to the look and feel and images database.

Are there any areas for improvement or something they could have done differently?

No major issues faced during the project.

BACKGROUND

Introduce your business and what you do there.

I’m the digital director at States Newsroom, a national nonprofit that supports local newsrooms in state capitals across the country. I largely maintain and manage our web presence, audience outreach, design work, and technical tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vardot?

We were creating a new national website that aggregated content from all of our individual outlets into one central hub. Our team also wanted this hub to be publicly available to readers for them to read all stories in one place.

SOLUTION

What was the scope of their involvement?

Vardot built the entire website in Drupal. Our first steps focused on digging into the goals of the website. It also involved determining how much curation we wanted to do and how much automation we needed. In that regard, we already had an idea in mind. For one, we wanted users to be able to manage and curate content, so the website should give them the option to search rising trends among the content. From there, we moved into the design process, which clarified the website’s user flow, aesthetics, and overall UX design. The Vardot team turned around designs. Then, we did tweaks and iterations over the course of six weeks.

Afterward, we started the development process. We were hands-off for a while; Vardot worked on plenty of things behind the scenes before they sent us something to review. While we met weekly in the beginning, we only met every two weeks during the development process. Finally, the last phase of the project was a QA process. Then, we realized we wanted to add some features to the website after it went live, and Vardot helped us organize those features for a later release. 

At present, we have an ongoing maintenance contract with Vardot. Their team handles server hosting and administration tasks for the website. Meanwhile, our company doesn’t plan to take on the maintenance of the website since we have a small team. We don’t have the capacity to take on another big national website. If we want to add other features to the mix, we’ll do additional contracts with Vardot. 

What is the team composition?

We work with a project manager that meets with us regularly every week. She’s also the co-owner of the company. Another person assists her during our meetings and particularly during the second half of the project. We’ve also met with their CEO, who has helped us determine the basic structure of the website. 

How did you come to work with Vardot?

We wanted a team that had done similar projects to ours. Specifically, we wanted a team that had worked in the news space before. Meanwhile, Vardot had worked for Al-Jazeera and other news companies. On top of that, they’d also done similar projects where they aggregated content from different places into one platform.

Moreover, we found good reviews of Vardot’s projects. We also liked that there was a large number of people of color in their committee, plus they were led by a woman who shared the values we had. Ultimately, Vardot understood our project much quicker than other vendors we interviewed. Their bid was also within our budget, and the timeline they laid out met our needs. 

How much have you invested with them?

We’ve invested nearly $100,000. 

What is the status of this engagement?

We started working with them in May 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t had a public launch yet, so we don’t have quantitative success metrics. However, we’ve received positive feedback internally. The website is designed well and functions the way we want. Vardot has also provided helpful ideas that are not in our original scope. 

How did Vardot perform from a project management standpoint?

The Vardot team has been great at communicating timelines; there’s great clarity in terms of the options and time we have. They tell us how our choices affect or push back the entire process. Simply put, it’s always helpful for us to not only be held to a deadline but also understand why such a thing is necessary. 

Moreover, we use Basecamp and Google Documents and Spreadsheets to manage the project. If we have a concern, we write it on Basecamp, and then we receive quick feedback from Vardot resources. We use Spreadsheets when we find bugs, which we tell the Vardot team through Basecamp messages. 

Further, everyone in our team has access to Basecamp, but I’m usually the main point person for that. This has been the way we communicate especially during the active development phase. Since we’ve moved into the maintenance phase, our communication has understandably been less direct and immediate.

What did you find most impressive about them?

They have organized communication processes.

Are there any areas they could improve?

The only tricky part has been when we transferred content from WordPress to Drupal. They suggested we do that through RSS feeds. Our internal engineer thought that that wouldn’t require too much time, but it turned out that he needed to be more hands-on for it. The RSS tasks took half of his time, which luckily worked out well with our schedule. Our team thought that there was a lot of back and forth in this aspect, and it was confusing. Moreover, if we didn’t have an internal engineer who could handle RSS-related work, it would’ve been frustrating for us.

Do you have any advice for potential customers?

As much as possible, have a clear vision of what you want in the beginning because iteration is going to take more time than you expect. Moreover, if you’re going to use WordPress RSS feeds, you should have a clear understanding of your team’s technical needs. 

BACKGROUND

Please describe your company and your position there.

I work for UNHCR, the United Nations Refugee Agency, which is a complex, global organization with 17,000 employees around the world. I advise on digital tracking and analytics for web/app projects across the organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vardot, and what were your goals?

We hired Vardot to migrate and re-work a custom tool we are using to generate UTM codes, into the Drupal framework (for tracking the impact of communication initiatives. The tool needed to be updated to cater for a growing number and type of users.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor won an open, competitive bid (technical, financial) with UNHCR to move our global website and the UTM tool to the Drupal framework.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started our project with a kick-off meeting where the developers working on the project were introduced. We showcased the existing UTM tool, and the business needs the tool addresses. Vardot quickly grasped the buisness needs and helped us translate these into possible Drupal based solutions.

At each iteration of the development work, we had the chance to do extensive testing on a staging site, and make comments and changes. Before launch of the new tool, we agreed on a launch timeframe, and post launch support model.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of 4-5 drupal developers, including the project lead. The project lead would oversee the progression of the project, make sure the solutions being developed addressed the business needs/requirements, and facilitated contact with the relevant developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the new tool launched we have been able to integrate several new key audiences onto our tool, including email marketers, and the Goodwill Ambassador team. The new tool has significantly reduced the time I spend on admin tasks, as it includes automated features for user registration and password reset.

Furthermore Vardot created the new tool inline with our corporate branding which creates a more coherent experience for our users.

Describe their project management style, including communication tools and timeliness.

We worked using Basecamp where developers, projects leads and UNHCR could communicate freely throughout the project. Vardot was highly responsive, both over email/basecamp, and to schedule calls when necessary. This was a key aspect that ensured the a timely completion of the project, and much appreciated.

What did you find most impressive or unique about this company?

Vardot had a highly professional approach to asking about our business needs in detail, and then translating those into viable solutions using Drupal. This not only enabled us to create a solution that catered to our stated requirements, but also helped us spot opportunities we had not though of ourselves.

Are there any areas for improvement or something they could have done differently?

I'm highly satisfied with Vardot, during the project work, the final product, and post-launch support and follow up.

BACKGROUND

Introduce your business and what you do there.

I’m the director for learning innovation for American Community School, an international school.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vardot?

We needed someone to revamp our website.

SOLUTION

What was the scope of their involvement?

Vardot redesigned our site. We had a framework that we built with the intent of customizing our page around the content. It’s a Drupal site that they customize to suit our needs. They’ve done frontend development and templating of 50 pages and also the backend development.

In addition to that, they also do AWS hosting for us, using Cloudflare for our CDN. Their team is also helping with maintenance in the hosting and the site.

What is the team composition?

We work with around 6–8 people, including a project manager, several designers, and someone for wireframing.

How did you come to work with Vardot?

They responded to an RFP that we put out. We had several vendors that we had shortlisted, but we chose Vardot based on the American School of Dubai (ASB) recommendations. 

How much have you invested with them?

We've spent $20,000 with them so far.

What is the status of this engagement?

We started working together in December 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s been a substantial change in the interface — we feel that this project is prosperous. From an educational perspective, they work well with us to ensure that we have a product that communicates our targets and ensures they are successful.

How did Vardot perform from a project management standpoint?

They keep all the timelines, and in terms of communication, we use Basecamp and email.  

What did you find most impressive about them?

Their managers have developed a good relationship — they’re reliable, meet deadlines, and communicate clearly. They hold expectations with their staff and us to help set reasonable deadlines for our internal needs to ensure that the project is successful.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

I’d encourage you to engage with them, have an initial conversation, and see if they’re the correct fit. They’re very approachable as an organization, and engaging with their services was very easy.

BACKGROUND

Introduce your business and what you do there.

I’m a digital marketing manager specializing in e-commerce for an international organization. We provide fundraising solutions for the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vardot?

We were looking to build a CMS for donation landing pages.

SOLUTION

What was the scope of their involvement?

Vardot helped us create a platform that facilitates building landing pages and emergency sites to fundraise in global markets. This system can be customized according to the local behavior in the different markets that we serve.

Initially, we wrote the requirements for them, and from there, they organized everything to fulfill those requirements. During this process, they asked a lot of questions and came back with a solution proposal that we went through.

After we signed the agreement, Vardot started the development phase, during which we had weekly meetings to check our progress and touch base in case they needed further clarification on the requirements. Everything went on schedule, according to the timeline that they had provided us in the beginning.

They worked on a Sprint model, doing batch releases and testing in parallel while continuing with the development. Eventually, Vardot started providing us with other solutions for the unforeseen challenges that normally arise during development projects like ours.

Finally, we launched the product with a little delay, which wasn’t necessarily their fault. It was due to the holidays and some technical issues that weren’t within their scope to fix. However, they also were there to follow up until the issue was resolved.

We had a very tight deadline, so we had to cut edges and meet halfway to deliver the product by the required date, dividing the project into two phases. The product they delivered didn’t have the full functionality that we asked for; it just had the critical functionalities that we agreed upon.

After launching the platform, we moved onto the second phase of the project, and we’re also working on other projects in parallel.

This platform is used by 7–8 different markets, and they use the same backend to build donation landing pages, defining the content and the donation amounts. As the pages are customizable, we can also test different approaches to optimize the conversion rates.

Although they also could have built a payment processing system to receive donations, we were already working with a third party for this purpose, and we wanted to continue working with them. Thus, Vardot helped us integrate the third-party payment system into our platform, so users are redirected to the payment app without even noticing. It was a very seamless implementation.

What is the team composition?

In the beginning, we engaged with Vardot’s CEO. Then, their accounts director worked with us to create the whole documentation, including the scope of work and the project plan. This person was also leading all of the conversations.

Once we started getting into more specific details about the project, they assigned us a senior project coordinator, who has been leading the implementation. We’ve also worked with 4–5 senior developers.

How did you come to work with Vardot?

To work for the organization to which our agency belongs, companies have to go through a very intensive procurement process. We usually put out our terms of reference and an RFP, and they have to apply for it. Then, we go through a complete evaluation, where the applicant’s technical team is put together to evaluate their responses.

However, one of our sister companies had already procured Vardot for their services, and they recommended them to us. We also evaluated eight other development agencies, but Vardot stood out from the rest by meeting our requirements and being the most affordable option.

How much have you invested with them?

Including the cost of the second phase, we will be spending around $150,000 on this project alone.

What is the status of this engagement?

We started working together in December 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Vardot has demonstrated a clear understanding of our requirements, and they’ve provided solutions that meet our needs. When we launched a new website through the platform, it was error-free and fast, so everyone was happy and satisfied.

We’ve also tracked their response to requests, their speed on fixing issues, and their willingness to provide us with solutions, and they’ve performed really well across all that criteria.

How did Vardot perform from a project management standpoint?

Vardot is very clear in their communication and spot-on on the technical side. Their organization and project management are amazing, and everything has been just as we agreed on beforehand. Overall, they’re the best agency that I’ve ever worked with.

They’ve managed our expectations in the right way, and we’re very satisfied with how they’ve prioritized the issues that need to be fixed. Other agencies don’t always know how to prioritize, but Vardot always manages to know what is critical and what is not.

We use Basecamp and some of the Google products to manage the project and share the requirements. We also use Basecamp as our main communication channel because it has visibility to all of the participants.

What did you find most impressive about them?

Vardot’s technical knowledge, understanding, experience, and dedication are impressive. They’re very dedicated to their work, and they strive to deliver quality products.

Are there any areas they could improve?

We’ve already discussed with them that the initial time planning could have been improved. Although Vardot expressed their limitations since the beginning, we started hitting other limitations and speedbumps along the way.

For example, as this was a global project, we didn’t foresee that they had different holidays than us in their region, which also differed from holidays in America. All of this caused delays, and the timeline estimations could have improved. However, it was a lesson for all of us.

BACKGROUND

Please describe your company and your position there.

I'm the executive director and co-founder of a leading podcasting production company in the MENA/SWANA region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vardot, and what were your goals?

We've adapted our website over the past few years as our goals and objectives changed. With this entirely new website, we've been able to modernize the listening experience, especially on mobile, to better serve our listeners.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for a web development company that could deliver a high quality product on time and on budget. It was important to work with professionals after having poor experiences with other web development companies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The entire process was very professional, all the way from our first introductory call, to the proposal, contracting and finally executing and handover. We felt there was much care given to the design process and ensuring the product we were building made sense for our audience.

How many people from the vendor's team worked with you, and what were their positions?

The communication was excellent through out. We worked with a project manager and were very happy with the level of communication as we as the amount and speed of communication.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We finally received a professional website that reflects our high quality product. We have received many inquiries about our work recently though the website.

Describe their project management style, including communication tools and timeliness.

Project management was clear and the team communicated in a way that allowed us to finish the project on time.

What did you find most impressive or unique about this company?

I found Vardot to be extremely professional in both their pre contract work, as well as executing the actual work. It is extremely important to me to be working with professionals who are at the leading edge of their work.

Are there any areas for improvement or something they could have done differently?

No. 

BACKGROUND

Please describe your company and your position there.

EuroMed Feminist Initiative EFI is a policy network that provides expertise in the field of gender equality, democracy building and citizenship, and advocates for political solutions to all conflicts, and peoples´ rights to self-determination. EuroMed Feminist Initiative encompasses women’s rights organizations from the two shores of the Mediterranean and seeks to correct the gender power imbalances through ending discrimination of women and bringing about positive change for the whole society. Salam Nawafleh is a research administrator in the Regional Office in Amman-Jordan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vardot, and what were your goals?

The Regional Civil Society Observatory (RCSO) is an independent civil society mechanism that follows up on measures and actions to combat VAWG in the South Mediterranean, in particular the implementation of the Ministerial Declaration of the 4th UfM Ministerial Conference on women's rights (November 27th 2017, Cairo) in the area of combatting all forms of violence against women and girls (VAWG), Women, Peace and Security Agenda (WPSA) and Preventing Violent Extremism (PVE). we ask Vardot to develop a website that can our studies and publications be reachable to people who are interesting in VAWG and changing the discriminatory laws in their countries .

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed several companies but we were more comfortable working with Vardot. they are very supportive-creative and work with passion.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting with the team to discuss our goals and objective. we used Basecamp as a follow-up and connection platform between us. the content was sent by us to the team. we got our website Live.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and a technical team of around 5 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our project is targeting 7 countries in the southern Mediterranean region. So, the RCSO website is live and reachable for people in these countries and more. our members in the countries felt really excited and happy to share the website link on their national website and social media channels.

Describe their project management style, including communication tools and timeliness.

We had several meetings with the team before and after each stage of work. it works smoothly and in a very professional way.

What did you find most impressive or unique about this company?

They were very supportive and ready for anything that we asked them to do. they gave us great ideas to improve and develop our website.

Are there any areas for improvement or something they could have done differently?

We had one small comment and we have mentioned it- they were very fast to solve it.