VA Talks

BACKGROUND

Please describe your company and position.

I am the Vice President, Operations of Ontario Real Estate Association

Describe what your company does in a single sentence.

Real Estate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Talks to accomplish?

• We hired VA Talks to help us organize and manage our property databases, listings, and client information. Our main objective was to offload the time-consuming task of data entry and ensure our records were always accurate and up-to-date.

SOLUTION

How did you find VA Talks?

• Online Search
• Clutch Site

Why did you select VA Talks over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from VA Talks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved handling a large volume of property listings, updating details, and ensuring the accuracy of client records. VA Talks was responsible for data entry, updating property listings, and organizing our database. The key deliverables included maintaining accurate property listings, timely updates, and ensuring that client records were properly organized and easy to access.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with VA Talks, we’ve seen a noticeable improvement in our workflow. The accuracy of our listings has significantly improved, reducing errors. The updates to our property data are more timely, ensuring our clients always have the most current information. Additionally, our in-house team is now able to focus on more strategic tasks, boosting overall productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VA Talks displayed excellent project management skills. They consistently delivered work on time and often ahead of schedule. They were responsive to our needs, always addressing questions or changes promptly. Communication was clear, and they kept us updated regularly on the progress of the tasks.

What was your primary form of communication with VA Talks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was VA Talks’ ability to handle large volumes of data without sacrificing accuracy or quality. Their attention to detail and efficiency has greatly improved the way we manage our property listings. Their team was proactive, professional, and committed to ensuring our needs were met. We are confident in their ability to manage future projects and support our growth moving forward.

Are there any areas for improvement or something VA Talks could have done differently?

Not at all

OPPORTUNITY / CHALLENGE

Why does your firm require transcription/translation services? Did you use to handle this need in-house?

We use this service because it works the best.

SOLUTION

Could you describe this service provider's pricing structure and how they bill you?

I think they are a little high on their pricing.

How did you find and select this service provider?

Their service was a recommendation from another employee.

RESULTS & FEEDBACK

How would you assess them for speed of delivery and consistent turnaround time of transcriptions/translations?

They are good and fast.

How would you assess their ability to keep your information secure?

We don't have a lot of security breaches.

Based on your experience, what takeaways can you share about working with them?

Their service is good to use but it could be cheaper.

What do you think are the strengths of this service provider?

They respond to deadlines quickly.

Where do you think this service provider can improve?

They can improve their pricing.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It varies, we try to have a little of everything but sometimes we get caught up with too much work.

What types of work can your internal staff avoid by utilizing a back office service?

Mostly virtual assistance and some customer service.

What challenge were you trying to address with the service provider?

They allow us to have time to focus on issues that had to be fixed.

SOLUTION

What was the scope of the service provider's involvement?

Data entry, helping customers.

Could you describe the service provider's pricing structure and how they billed you?

Package deals.

How did you come to work with this service provider?

It was a personal reference.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They're great. Easy to use and understand. Freed up a lot of time for my employees.

How much time and money does this service provider save you each month?

We have saved at least $4,000 and it cuts our busy work time in half.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Pros are more than cons. They're very reliable and easy to maintain.

What are the service provider's strengths?

It is easy, quick, and self-sufficient.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

We started March 1, 2015.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.