At UZER, we help companies in the U.S. and Latin America design and launch exceptional digital products—by combining deep user research, intuitive UX design, and the latest in Generative AI innovation.
As a Latin America-based agency with global reach, we specialize in building user-centered, high-impact, and future-ready experiences.
What We Do Best:
✅ User Research & Testing – We uncover real user needs and behaviors through qualitative research, usability testing, and behavioral analysis—ensuring product decisions are rooted in evidence. ✅ Generative AI Product Audits – We evaluate GenAI features from a UX and value perspective—identifying trust gaps, usability risks, and opportunities to improve clarity and usefulness. ✅ AI Product & MVP Development – From idea to MVP, we help build and test AI-powered products using no-code tools, LLM APIs, and rapid prototyping methods. ✅ UX/UI Design – We craft intuitive, elegant, and accessible interfaces that balance business goals with user needs. ✅ Innovation Consulting – We turn bold ideas into validated product concepts through design thinking, service design, and AI-enablement strategies. ✅ Designers Outsourcing – Scale your team with senior UX/UI designers experienced in high-stakes product design and iterative delivery. ✅ Front‑End Development & AI App Integration – High‑performance front‑end products—from responsive e‑commerce sites and SPAs to cutting‑edge AI‑powered apps.
Why Work With Us?
- Senior-Led Expertise – Our projects are driven by senior professionals with 10+ years of experience crafting digital products for top global brands. - US & LATAM Experience – We've worked with financial, energy, tech, and retail giants, as well as renowned US agencies that trust us for major projects. - Fast, Clear & Effective – We prioritize clarity, usability, speed, and real-world value—ensuring your product is both future-ready and user-approved.
Min project size
$5,000+
Hourly rate
$25 - $49 / hr
Employees
10 - 49
Locations
Bogotá, Colombia
Year founded
Founded 2016
2 Locations
Bogotá , Colombia
Miami , FL
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
4.9
/5
What Clients Have Said
UZER offers good value for cost with projects typically involving 2-5 employees. Specific project costs include $30,000 with an estimated total of $51,000 for a web development project. Clients appreciate their affordability and effective communication.
Multiple reviews highlight UZER’s proficiency in UX/UI design, particularly their ability to create user-centered designs that align with client needs and business goals. Clients from various industries praised their innovative and tailored design solutions.
Adaptability to Client Processes
Clients note UZER’s ability to seamlessly integrate with their internal processes, making them a reliable and efficient partner. This adaptability has been particularly beneficial in complex project environments.
Comprehensive Market Understanding
UZER’s ability to thoroughly understand the client’s industry and market is frequently praised. This understanding has enabled them to create designs and strategies that are highly relevant and effective.
Bilingual Capabilities Needed
Some clients noted that UZER could improve by having more bilingual staff, particularly fluent in English, to avoid minor miscommunications and better serve English-speaking clients.
Commitment and Flexibility
Clients value UZER’s commitment to their projects and their flexibility in accommodating changes and client needs. Their dedication to achieving client goals and their willingness to adapt are highlighted as key strengths.
Effective Communication
UZER is praised for their effective communication, both internally and with clients. They use various communication tools and maintain regular meetings to ensure project alignment. This has fostered seamless collaboration and client satisfaction.
"I was impressed by the team's patience with our clients and all the team members at our company."
May 3, 2024
Head of Digital Transformation Projects, Servientrega S.A.
Yuri Fernanda Pabon Hernandez
Supply Chain, Logistics, and Transport
Bogota, Colombia
1,001-5,000 Employees
Online Review
UZER redesigned the mobile app of a logistics services company using Figma. The team implemented a design thinking methodology, created UX wireframes, and delivered a prototype for user testing.
UZER's work improved the client's app UX and delivered an intuitive and easy-to-use prototype. The team was patient and showcased impressive flexibility. UZER was cordial and willing to deal with unforeseen events that arose. UZER's project management was effective and satisfactory.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Digital Transformation Projects of Servientrega S.A.
Describe what your company does in a single sentence.
Servientrega is a multinational company, a leader in logistics and communications services, providing shipping, document, and package management solutions to individuals and businesses in several Latin American countries.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UZER to accomplish?
UX/UI Development for Digital Products
User Research
SOLUTION
How did you find UZER?
Online Search
Referral
Why did you select UZER over others?
High ratings
Referred to me
How many teammates from UZER were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The project involved building a new UX for the redesign of the company's mobile app, which integrates all of our user services. As part of the process, UZER implemented a Design Thinking methodology, starting with workshops, followed by research interviews with users and employees. It then presented UX concepts that were translated into wireframes for the app's various journeys. Once this was approved, it delivered a graphic design of the user interface and a prototype for user testing. The final deliverable was a Figma design file containing the entire process and explanations for our development team.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
It improved our clients' user experience, as the app included all of their most frequently used services and made them easier to locate, saving them time.
During development, it provided our engineers with an effective and high-quality starting point to develop it as closely as possible to the proposed prototypes, ensuring that it was as intuitive and easy to use as possible.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was effective and satisfactory, as the objectives proposed for this phase were achieved, along with its deliverables, which met the needs identified at the start of the project.
What was your primary form of communication with UZER?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The methodology used to carry out the project, which involved all the company's processes in the construction and development of the project.
I was impressed by the team's patience with our clients and all the team members at our company.
The flexibility they showed when it came to all the additional ideas that arose during the development process, which were not initially considered.
The cordiality and willingness of the entire team to deal with the unforeseen events that arose as a company at certain points during the project's development.
Are there any areas for improvement or something UZER could have done differently?
We could have held the workshops in person, but at that post-pandemic time, we weren't allowed to.
RATINGS
5.0
"always focused on satisfying the needs of users"
Quality
5.0
Service & Deliverables
"Excellent quality."
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"A great service provider."
Willing to Refer
5.0
NPS
"It is a great ally for any company that needs to better understand customer needs.
UX Audit & User Research for Cultural Organization
Market ResearchUX/UI Design
$10,000 to $49,999
July - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We are very satisfied with all the processes and methodologies used by UZER in this project."
Jan 26, 2024
Director of IT, Fundalectura Ibby Colombia
Alex Conto
Education
Colombia
11-50 Employees
Online Review
A cultural organization hired UZER to conduct a UX and accessibility audit. The team characterized the client's user persona and researched them to detect problems and opportunities for their website.
UZER’s gathered audit findings in a document that received positive acclaim and led to continuous improvements in the client's processes. The team delivered timely items and managed the project effectively, showing attentiveness and disposition. Their willingness and adaptability were remarkable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of IT of Fundación para el Fomento de la Lectura - Fundalectura Ibby Colombia
Describe what your company does in a single sentence.
At Fundalectura we contribute to the social and cultural development of our country through the generation of spaces, conditions and policy lines in reading and writing that impact diverse communities and populations.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UZER to accomplish?
Recognize the characteristics of the user personas of the Bogotá Digital Library
Investigate with users the problems and opportunities for improvements on the website
Conduct a UX and accessibility audit
SOLUTION
How did you find UZER?
Online Search
Why did you select UZER over others?
High ratings
Good value for cost
Company values aligned
How many teammates from UZER were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The project was about carrying out research and analysis with users for both characterization and usability testing, with the aim of improving the effectiveness of the Bogotá Digital Library Website in search of making it easier for citizens to access the contents that the district has for this purpose.
The project was developed in two phases, the first of characterization with the aim of better understanding the characteristics of the users who consult the Digital Library and their variables from the vision of the User Persona, this was carried out through a research process directly developed in libraries and on a database of active users through surveys and interviews.
The second, through a usability study that allowed us to discover the difficulties that users encountered when using the platform and thus identify the accessibility and UX aspects that can be strengthened.
The study required the construction of a very complete report that could be shared with the governmental entity in charge, presenting:
Characterization of User Personas
Problems of User Personas accessing the application
Findings from the research process both with users and in the application.
UX shortcomings and opportunities
Problems and recommendations to improve accessibility
General recommendations to facilitate use by users
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The document resulting from the analysis and investigation was received with a high degree of satisfaction by the government entity that commissioned the process.
Based on the results of this research, continuous improvement processes have been launched that highly impact citizens.
The good result of this project generated the necessary information for decision-making that allows new transversal projects that innovatively support the improvement of the Bogota Digital Library and its services.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, throughout the process used for this project, Uzer maintained its full attention, disposition and attentive staff to all the requirements and needs that arose under an agile methodology and an effective project governance that allowed all product deliveries to be made on time. .
What was your primary form of communication with UZER?
Virtual Meeting
What did you find most impressive or unique about this company?
The most impressive thing about working with Uzer was the high willingness, quick ability to adapt to changing project needs, and the high quality of all deliverables produced.
Are there any areas for improvement or something UZER could have done differently?
Not really. We are very satisfied with all the processes and methodologies used by UZER in this project.
RATINGS
5.0
"Excellent, recommended for compliance and quality."
Quality
5.0
Service & Deliverables
"Excellent quality and presentation"
Schedule
5.0
On time / deadlines
"Excellent without delays"
Cost
5.0
Value / within estimates
"Very good and convenient cost-benefit ratio"
Willing to Refer
5.0
NPS
"Highly recommended, and we will continue working with them on future opportunities.
UI/UX Design for Management Consulting Firm
Digital StrategyUX/UI Design
$10,000 to $49,999
Oct. 2022 - July 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What I found most impressive and unique was the experience."
Dec 27, 2023
Sr Project Professional I, Activos
Laura Salamanca
Other industries
Bogota, Colombia
501-1,000 Employees
Online Review
UZER provides UI/UX design services for a management consulting firm. The team is responsible for consulting and designing the client's website.
The company is 100% satisfied with the deliverables, the vendor's compliance with deadlines, and user testing.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Project Professional I of Assets
Describe what your company does in a single sentence.
Provision of temporary staff recruitment services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UZER to accomplish?
Improve the user experience for a customer-focused application
Receive consulting in the UI - UX process
Research with real users to obtain a diagnosis
SOLUTION
How did you find UZER?
Online Search
Why did you select UZER over others?
High ratings
Good value for cost
How many teammates from UZER were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Consulting and design of ux - ui prototypes for corporate platform for core processes.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
100% compliance with deadlines, user testing for compliance,
100% satisfaction with deliverables.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Fully fulfilling the contract.
What was your primary form of communication with UZER?
Virtual Meeting
What did you find most impressive or unique about this company?
What I found most impressive and unique was the experience. Additional availability, empathy and neutrality in recommendations based on user needs.
Are there any areas for improvement or something UZER could have done differently?
There is no opportunity for improvement.
RATINGS
5.0
"Excelente"
Quality
5.0
Service & Deliverables
"Alta calidad"
Schedule
5.0
On time / deadlines
"Siempre a tiempo"
Cost
5.0
Value / within estimates
"Buena relación costo - beneficio"
Willing to Refer
5.0
NPS
"Muy probable
UI/UX Design & Consulting for Nonprofit Organization
UX/UI Design
$10,000 to $49,999
Dec. 2022 - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They were always on time.''
Jul 12, 2023
Strategy & Relationship Director, Cidei
Laura García Peláez
Other industries
Bogota, Colombia
11-50 Employees
Online Review
UZER provided UI/UX design for a nonprofit organization. They created a new interface for the client's innovation software to enhance their value proposition, task management, customer journey, and conversions.
UZER’s work received positive feedback from users due to its intuitive design and user-friendly interface. Their communicative and responsive approach resulted in a smooth partnership. The team offered valuable insights that allowed them to develop a high-quality web solution.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Strategy & Relationship Director of Cidei
Describe what your company does in a single sentence.
CIDEI is a non-for-profit entity recognized by the goverment's Science depertment, with extensive experience facilitating the appropriation of cutting-edge technologies, knowledge transfer, obtaining results in R+D+i projects and access to studies about the sector.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UZER to accomplish?
We hired UZER to give us consultancy and create a new UX/UI for our Innovation Software.
SOLUTION
How did you find UZER?
Online Search
Why did you select UZER over others?
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from UZER were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Design a new User Experience for our SAS Innovation Software to boost the understanding of the value proposition, tasks, customer journey and conversion process creating an intuitive workflow where any of our clients' employees can use it adding complexity while they need more functionality to meet their needs. The deliverables were the insights document for the research process, wireframes, and UX/UI designs.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Based on user testing the new platform is very intuitive and creates satisfaction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were always on time, solved our questions clearly and in the expected time.
What was your primary form of communication with UZER?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Processes and methodology to identify valuable user insights that allow to develop an amazing web solution.
Are there any areas for improvement or something UZER could have done differently?
Communication flow
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"Great experience
UX/UI Design Services for Marketing Agency
Marketing StrategyUX/UI Design
$10,000 to $49,999
Jan. 2021 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are digital experts with a lot of experience."
Jun 21, 2023
CEO, 2Inventive
Diego Alejandro García Forero
Verified
Advertising & marketing
Bogota, Colombia
1-10 Employees
Online Review
Verified
UZER was hired by a marketing agency for UX/UI design services. The team created different UI designs and UX strategies for the different end clients' specific projects.
Thanks to UZER's support, the client was commended by their customers. They completed deliverables on time and were responsive to the client's questions. The strategic and creative team communicated through in-person meetings and understood the diverse sectors and business needs.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of 2Inventive
Describe what your company does in a single sentence.
We are a Marketing Agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UZER to accomplish?
Create disruptive UX for our Clients
SOLUTION
How did you find UZER?
Referral
Why did you select UZER over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
How many teammates from UZER were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
UZER has worked for us during the last years creating innovative experiences for specific customers we have in Latin America. The deliverables depend on the specific project, they use to be UX strategy for digital events, creative thinking for innovative digital campaigns and User Interface Design for Apps.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Success and satisfaction from our clients, they complement our service and add innovation.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They are very serious with deliveries and times. Always on time, if any delay happens which is not common they tell us with enough time in advance.
What was your primary form of communication with UZER?
In-Person Meeting
What did you find most impressive or unique about this company?
I think is impressive the way they understand different sectors and business needs, they are really strategic, creative and create innovative experiences. They are digital experts with a lot of experience.
Are there any areas for improvement or something UZER could have done differently?
Actually not, they fit our needs very well.
RATINGS
5.0
"Great"
Quality
5.0
Service & Deliverables
"High quality"
Schedule
5.0
On time / deadlines
"Exceptional"
Cost
5.0
Value / within estimates
"Good"
Willing to Refer
5.0
NPS
"They are much better than expected
UX/UI Design for Social Marketplace
UX/UI Design
$10,000 to $49,999
May - Oct. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We found their ability to understand our project impressive."
Oct 24, 2022
CEO, BLOCKY
Claudia Andrea Ocampo A.
Verified
Retail
Medellin, Colombia
11-50 Employees
Online Review
Verified
UZER provided UX/UI design for a social marketplace. They conducted a discovery session, integrated UI graphic designs, and worked on the HTML layouts.
UZER delivered the project in a timely manner. The client was very satisfied with the deliverables and impressed with the partnership. The service provider's team was efficient, creative, and communicative.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the CEO of a innovative social marketplace in Latam
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire UZER?
Creating a total new and innovative UX for our Marketplace adding a new Social concept to the value Proposition.
SOLUTION
How did you select this vendor?
We looked for the best top UX companies and after our selection process, we decided to work whit Uzer
Describe the project in detail and walk through the stages of the project.
We hired UZER because of their good reputation, they guided us through Workshops and research to understand the Market opportunity and the needs from users. After that they presented insights and a total new UX concept for the platform. With the final approval we went through User Interface Graphic design and then to HTML layouts.
How many resources from the vendor's team worked with you, and what were their positions?
About 5 workers, UX director, Ecommerce Strategy Consultant, UX Designer, HTML Leader, UI Designer.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The project is under internal development in this moment but we are very happy with the outcomes in terms of ideas, new concepts, research insights, designs.
How effective was the workflow between your team and theirs?
Effective enough to do it on time.
What did you find most impressive or unique about this company?
We found their ability to understand our project impressive. and turn it into a powerful User Experience, transforming our needs and goals, exceeding our expectations of what we expected from this process
Are there any areas for improvement or something they could have done differently?
I think they were our perfect fit.
RATINGS
5.0
"Great UX company"
Quality
5.0
Service & Deliverables
"They are great!!"
Schedule
5.0
On time / deadlines
"always on time"
Cost
5.0
Value / within estimates
"According with the market"
Willing to Refer
5.0
NPS
"always
UI/UX Design for Marketing & Advertising Company
UX/UI Design
$10,000 to $49,999
June 2018 - Nov. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their concepts, ideas, and design quality were world-class."
Jun 3, 2022
Operations Director, VMLY&R
Kerlyn Bello
Verified
Advertising & marketing
Bogota, Colombia
51-200 Employees
Online Review
Verified
A marketing and advertising company partnered with UZER for UI/UX design. The team collaborated on information architecture and UI/UX concepts, wireframes, and components for the client's customers.
UZER effectively and adaptively interfaced with the in-house team, making them a reliable partner in this field. They demonstrated a high level of commitment and communication throughout the engagement. Overall, the team impressively provided high-quality concepts, ideas, and designs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am former Operations Director for VMLY&R.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire UZER?
We worked with UZER in several projects for big brands in USA communicating directly with our people in Atlanta, they had to plug into our scrum process after the discovery phase to analyze and create information architecture, wireframes and UX/UI components for apps or sites.
SOLUTION
How did you select this vendor?
UZER had great recommendations from previous work within the network.
Describe the project in detail and walk through the stages of the project.
We sent them the information from the discovery phase and synchronized concepts with the UX team in Atlanta, after that, they started working on information architecture and UX concepts to present to the client. After agreement with the client they continued working on high fidelity wireframing and UX/UI components for the experience until total agreement and satisfaction with Clients and our internal UX team.
How many resources from the vendor's team worked with you, and what were their positions?
Mostly the UX director and the project manager.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
It's a great partner it helped us to extend our UX team with high quality when it was needed.
How effective was the workflow between your team and theirs?
Communications were fantastic, very committed.
What did you find most impressive or unique about this company?
It was impressive the way they connected with our internal UX team and the project's needs, they aligned really fast and effective. Their concepts, ideas, and design quality were world-class.
Are there any areas for improvement or something they could have done differently?
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