Uncanny Consulting Services LLP

BACKGROUND

Please describe your company and your position there.

Our company designs and makes products for the bicycle industry. I am one of the founders and I am responsible for the IT infrastructure.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncanny Consulting Services LLP, and what were your goals?

We have been working with Odoo since 2012. In 2017 we started working with Odoo V11, but it was time to migrate to V16 to benefit from new features to process our sales orders more efficiënt.

SOLUTION

How did you select this vendor and what were the deciding factors?

Uncanny has great customer reviews. The company has a lot of experience in the field of ERP implementation, especially with Odoo.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed to get the new database up-and-running as soon as possible, on at least the same functional level as the previous one. Then we started an onging process with implementing small but important new features by installation of standard modules and by custom coding, such as debranding, bank synchronisation and productlabel configuration.

How many people from the vendor's team worked with you, and what were their positions?

We have been working with Ankit and Kalpesh, CEO and CTO of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started working in the new database within a week. As we are live now, we can further develop the database. First in the staging environment and then push new features to the production database.

Describe their project management style, including communication tools and timeliness.

The communication with the project team is great. We use Whatsapp with the team. If needed we set up calls via google meet, mostly on the same day to get things done quickly.

What did you find most impressive or unique about this company?

The company has been able to start working on the project directly. They are fast with every response.

Are there any areas for improvement or something they could have done differently?

The quality of the work is great.

BACKGROUND

Introduce your business and what you do there.

I’m the finance manager at Optimal Connectivity LLC, an optimal connectivity solution company. We do fiber optics, radio frequency, and low-frequency manufacturing. We have an extensive customer base and 12,000 products; many of them are variants of each other.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services LLP?

From the beginning, it was important to have a proper ERP system where we could log all the changes, load multiple products, and maintain our CRM, accounting, purchases, and so on. On top of that, we had to manage work orders and track the quality.

We’d been using Odoo since 2012; we were one of the first companies in UA to use it. We chose Odoo because it was a sound ERP system for a good price. It was a free license at the time, and we were doing our own configurations. When it became commercial, the configurations increased. We needed to do some modifications, but we couldn’t do them, so we needed to outsource the work.

We’d changed from version 11 to 12, and our reports weren’t coming in the required format. We couldn’t solve that issue with the programmer we were working with at the time.

SOLUTION

What was the scope of their involvement?

Initially, we told Uncanny Consulting Services LLP the report format we wanted. They’ve helped with a large modification and designed a custom module that adapts with every version change. It automatically gives an alarm that it’ll be upgraded. Since 2019, they’ve helped us move from version to version; we’re currently on version 14.

They’ve also helped us with many other modifications and improvements on our manufacturing module. We’ve had some changes in our products and contact list. In the UA, we have PO box numbers, not street names. However, the standard Odoo doesn’t come with that. Therefore, we purchased a module that helps modify these fields, but it wasn't working correctly. Uncanny Consulting Services LLP advised us that it’d be cheaper to go with the custom module they made for us.

Additionally, we had Odoo locally installed on a server in our office. However, it was expensive to have our own server; we had to upgrade it every year. They’ve motivated us to move to SSH and cloud solutions, showing us everything and doing it for free.

What is the team composition?

Our main points of contact are the CEO and another person.

How did you come to work with Uncanny Consulting Services LLP?

They were Odoo partners; we got their reference from another Odoo user. Their prices were very reasonable. They were even cheaper than the programmer we were using before.

How much have you invested with them?

We’ve spent $18,700.

What is the status of this engagement?

We started working together in January 2019, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Compared with other programmers, we’ve had a high-quality experience. We were paying almost double for the other programmers who weren’t even delivering good quality. Moreover, they’re great with modifications. We’ve saved a lot of money because we don’t have to invest in a new server every year.

How did Uncanny Consulting Services LLP perform from a project management standpoint?

They’re very responsive. When we tell them it’s urgent, they devise a solution in 1–2 days. We can call them at any time, and they’re available. We communicate via WhatsApp, email, Google Meet, and Zoom.

What did you find most impressive about them?

They’re good with sales purchases and accounting modules, which I haven’t seen with other programmers.

Are there any areas they could improve?

No, everything has been good so far. Maybe they should have a branch in UA; they’d do really well.

Do you have any advice for potential customers?

Be clear about your requirements and budget to avoid any confusion.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Teracube, a company that sells smartphones. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services?

We already had an ERP tool to help our customer service professionals help our customers with warranty and accidental repair replacements. However, we wanted software changes and new features, so we hired Uncanny Consulting Services.

SOLUTION

What was the scope of their involvement?

Uncanny Consulting Services added a new feature to our internal ERP: replacement attributions that the software uses to make further selections. The new feature's goal was to make our customer service professionals' jobs easier to issue replacements. Once the development was complete, their team moved into maintenance mode.

What is the team composition?

We worked with two teammates from Uncanny Consulting Services, a partner and a developer. 

How did you come to work with Uncanny Consulting Services?

We found Uncanny Consulting Services through Upwork

How much have you invested with them?

We invested around $10,000 with Uncanny Consulting Services. 

What is the status of this engagement?

Our engagement with Uncanny Consulting Services was from January–June 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The new ERP function has saved our customer service agents 10% of their time for every replacement they create; that number adds up over multiple replacements. One or two bugs popped up when the old and new software didn't work well together, but Uncanny Consulting Services resolved the issue quickly. 

How did Uncanny Consulting Services perform from a project management standpoint?

Uncanny Consulting Services was very responsive — they're still answering questions about issues we're having now. Usually, we communicated through Slack and Google Meet. We were happy with the periodic calls we had with them and the status updates they gave. My team used ClickUp to manage the project, but Uncanny Consulting Services used a different tool. Their billing was as expected. 

What did you find most impressive about them?

I appreciated Uncanny Consulting Services' responsiveness and ability to take ownership of the project. I'd love to work with them again. 

BACKGROUND

Please describe your company and your position there.

I manage I.T. and software development for a medium size manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncanny Consulting Services LLP, and what were your goals?

Uncanny Consulting builds and improves our ERP system's features. Mainly they create customization's that help improve our processes and how our users interact with the system.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through Upwork.com and they already had good reviews and charged a fair rate. We sent them some test projects, and we were pleased with the rapid response and quality of code.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope changes over time depending on the project. We have had them implement many different types of projects, covering sales, manufacturing, and inventory control. I provide them requirements, they ask any questions to ensure they understand my requirements and then normally provide me a functional test within a day or two.

Any bugs or misunderstandings are then quickly round and removed after our testing.

How many people from the vendor's team worked with you, and what were their positions?

We work directly with one person, our assigned project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We submit small projects continually, and they have all been achieved and their rapid turn around on the small projects helped us upgrade our system to a 4 years newer version.

Describe their project management style, including communication tools and timeliness.

I provide them written requirements and they provide me results within the next few days. We have not needed any project management, as we maintain that ourselves. They do commit their code to our git repository with comments, which helps maintain our code base properly.

What did you find most impressive or unique about this company?

They work long hours when we have a time crunch and really need a new feature, to help us improve our company. They have even helped during times of emergency, which was helpful to our sanity.

Are there any areas for improvement or something they could have done differently?

Not currently.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of an export facing horticulture company based in Tanzania

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uncanny Consulting Services LLP?

We had recently launched the Odoo ERP in our organisation and were struggling to get the right level of support for the customisation and hosting that we needed

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched on Upwork and shortlisted Uncanny from a number of applicants

Describe the project in detail and walk through the stages of the project.

Initially it required a review of the current set-up followed by a series of customisations of both reports and company documentation (invoices etc.) The second phase was to recommend a more appropriate hosting service for the ERP moving forward.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with the two key members of the Uncanny team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have a clear path forward in-terms of the hosting services which will move to AWS at the expiry of our current contract. Ina addition we have our company documentation templates in place and working as required

How effective was the workflow between your team and theirs?

It was very easy to communicate both aurally through Googlemeet and also via email.

What did you find most impressive or unique about this company?

Their ability to provide personalized attention even to relatively mundane tasks is impressive

Are there any areas for improvement or something they could have done differently?

Not that immediately comes to mind - we are very happy with the work they have done

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Audinc. We make customized hearing protection for any type of use — industrial, music, communication, and so on. We do all of our manufacturing by 3D printing. We are located in the Netherlands and currently provide services to Belgium and Germany as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services LLP?

We had a lot of different systems and programs — invoicing, shipment, production, and printing. None of them were connected to each other, so we were doing double or triple work. As we grew, it became way too much. We wanted a program that combined all those systems.

It was hard because we’re a very niche market, and our software and products aren’t very common, so it was a big challenge.

SOLUTION

What was the scope of their involvement?

We knew which open-source ERP system we wanted to implement, so I came to Uncanny Consulting Services LLP (Uncanny) with that intent. They developed everything from scratch and provided all of the software customization, so there was a lot of work.

Since I’m not a developer, I just explained the work overview; I created a work document to present the company, our production process, and the services for our clients. I put a lot of screens from the programs and all the different kinds of steps. They gave us advice and created the project from there. We arranged a time schedule, moving on from one task to another, and so forth.

What is the team composition?

I work directly with the owner, but there have multiple developers.

How did you come to work with Uncanny Consulting Services LLP?

I found them on Upwork. When we published the new job, a lot of people reacted — more than 20 in 30 minutes— so we had some conversations with companies and software providers. We had tried small companies in the past, but we already knew that they weren’t interested in results; they just wanted to do cash fast enough. When we came to Uncanny, everything went faster from that point on.

How much have you invested with them?

We have been continuously spending around $26,000–$27,000 a month for 15–16 months.

What is the status of this engagement?

We began working with them in February 2020. The project is finished but the partnership is ongoing since there are still small things that need to be done or updated.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Every aspect of production has improved with their system. Feedback has been positive because everything is now combined, so customers can see their orders. Thus, there have been fewer calls because people know when their order will arrive and in which production step it is. It brings less pressure and more clarity to both customers and production engineers.

How did Uncanny Consulting Services LLP perform from a project management standpoint?

All the work has been remote because they’re from India. We use Trello to track the progress of the project; I can see which step is in process, which one I need to check, and which hasn’t started. Everything is clear and updated.

We mostly communicate through Skype; they show us what they’ve done and we review it together.

What did you find most impressive about them?

If I need to compare them with the best developers, I’d say it’s that they write very clean code. They’re very professional; they know what they’re doing. The owner is very responsive; I normally call him. Also, transparency has been very important, especially since this company is so far away from us.

Are there any areas they could improve?

In the beginning, there were a few times where I asked them to do something over the weekend. Now, if I think about it, I understand that they didn’t want to work on Saturdays and Sundays, but they had said they would do it, so I was expecting jobs to be done by Monday. This happened a few times, so they should be clear about it to customers because we expect certain things to be done even if it’s the weekend.

Do you have any advice for potential customers?

They’re the best option for me, so I would be positive about it and say they’re 100% a good option.

BACKGROUND

Introduce your business and what you do there.

I'm the chief digital officer of Syra Coffee, a specialty coffee roaster based in Barcelona. We have a presence all around Spain, offering good, ethical, and environmentally sustainable coffee in-store and online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uncanny Consulting Services LLP?

We needed a long-term partner for our digital development needs.

SOLUTION

What was the scope of their involvement?

Uncanny Consulting Services LLP provides maintenance and optimization of our systems and develops new features. So far, we've worked on replacing Supabase functions with custom APIs, implementing database archiving, updating infrastructure and report exports, and establishing routine maintenance to improve system performance, accuracy, and reliability.

What is the team composition?

I've had contact with five team members from Uncanny Consulting Services LLP, including the project manager.

How did you come to work with Uncanny Consulting Services LLP?

We found Uncanny Consulting Services LLP through their outreach on LinkedIn. Their skill set met my requirements, and they offered a flexible model that worked well with the resources we have.

How much have you invested with them?

So far, we've spent $7,500.

What is the status of this engagement?

We started working together in April 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uncanny Consulting Services LLP has optimized many functions causing bottlenecks, making it easier for other stakeholders in the company to access data. For example, we had challenges exporting reports with high volumes of data. Now, these reports download in no time. For the reports that needed further optimization, Uncanny Consulting Services LLP came up with solutions that aligned with best practices in the market.

Exporting reports from our database is an essential part of our operations. It helps us with everything from declaring taxes to tracking business performance. These improvements have allowed our teams to work more efficiently and opened new possibilities to integrate with other essential data processing tools.

How did Uncanny Consulting Services LLP perform from a project management standpoint?

Uncanny Consulting Services LLP's project management puts the client and the project first. They go the extra mile to deliver. The team consistently communicates clearly and delivers on time.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Uncanny Consulting Services LLP's project manager is a clear reflection of their company culture. Beyond his impressive skill set and ability to resolve issues efficiently, he's very hands-on and often goes the extra mile for the project's and the client's benefit.

What did you find most impressive about them?

Everyone from upper management to the developers is dedicated to making things work for the client. The team is flexible and committed to extra dedication without being asked.

Are there any areas they could improve?

So far, we're very satisfied with Uncanny Consulting Services LLP.

BACKGROUND

Please describe your company and position.

I am the executive of Nutor agro (P) ltd

Describe what your company does in a single sentence.

Morning wale is a clean food brand connected to the Indian roots. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncanny Consulting Services LLP to accomplish?

• App fixes/development
• Shopiphy fixes/ development

SOLUTION

How did you find Uncanny Consulting Services LLP?

Meet reached out to us on LinkedIn

Why did you select Uncanny Consulting Services LLP over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Uncanny Consulting Services LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncanny played a crucial role in helping us resolve several issues on both mobile app and Shopify website.

Jigar is an asset, his expertis and prompt action always ment our tec is in safest possible hands, Jigar was always available when ever we needed him.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did frequent testing of website and app, all the issue regarding maintenance, OTP, payment etc were resolved with their support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Definitely, we are satisfied with the promptness that Jigar works, his team is one of the best teams I can say that , Jigar always took calls even at late nights. They took their time to understand our needs but once that was out of the picture, resolution was always swift 

What was your primary form of communication with Uncanny Consulting Services LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed with their in-depth knowledge of mobile apps, backend architecture, & Shopify and their ability to fit all 3 to suite our requirements. They also have strong understanding of mobile app integration with e-commerce 

Are there any areas for improvement or something Uncanny Consulting Services LLP could have done differently?

They are excellent, we highly recommend them 

BACKGROUND

Please describe your company and position.

I am the Director of a nonprofit

Describe what your company does in a single sentence.

Charity organisation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncanny Consulting Services LLP to accomplish?

• Website Design
• ODOO Implementation

SOLUTION

How did you find Uncanny Consulting Services LLP?

Referral

Why did you select Uncanny Consulting Services LLP over others?

• Great culture fit
• Referred to me

How many teammates from Uncanny Consulting Services LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The charity engaged Uncanny to provide expert advice and guidance on the implementation of an integrated Odoo platform. The objective of the project is to streamline operations across key functions—including donor management, volunteer coordination, finance, and event planning—by consolidating systems into a unified, scalable solution. Uncanny’s role includes assessing the charity’s existing workflows, recommending best practices, configuring the Odoo environment to meet specific operational needs, and supporting change management to ensure a smooth transition and long-term sustainability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the Odoo implementation will be evaluated based on a set of clearly defined, measurable outcomes aligned with the charity’s strategic objectives. These include:

1. Improved Operational Efficiency: Reduction in manual processes and duplication of effort, measured by a 30% decrease in time spent on administrative tasks within the first six months.
2. Data Centralization and Accuracy: A single source of truth for donor, volunteer, and financial data, with at least 95% data accuracy across modules post-migration.
3. Enhanced Reporting Capabilities: Generation of real-time, automated reports across fundraising, finance, and program delivery, reducing reporting time by 40%.
4. User Adoption and Satisfaction: At least 80% of key users actively using the system within the first three months of rollout, with a user satisfaction score of 4 out of 5 or higher.
5. Cost Savings: A projected 20% reduction in software licensing and integration costs compared to the previously used tools, realized within the first year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uncanny demonstrated a structured and professional approach to project management throughout the Odoo implementation. They employed clear timelines, regular progress updates, and collaborative planning sessions to ensure all stakeholders were aligned. Key milestones were consistently met, with major deliverables completed on schedule or ahead of time.

Their team was highly responsive to the charity’s evolving needs, adapting the project plan as necessary without compromising deadlines or quality. Communication was proactive and transparent, with dedicated points of contact readily available to address questions, resolve issues, and incorporate feedback. Uncanny’s flexibility and commitment to client success were evident in their willingness to adjust configurations, provide training, and offer tailored solutions that supported the charity’s long-term goals.

What was your primary form of communication with Uncanny Consulting Services LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Uncanny has been extremely flexible and understands our company's needs well.

Are there any areas for improvement or something Uncanny Consulting Services LLP could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the IT Consultant of an it services company 

Describe what your company does in a single sentence.

As an IT Consultant, I align technology initiatives with business objectives. I work closely with stakeholders to understand their requirements, design effective solutions, and streamline processes for greater efficiency. I serve as a bridge between business and technical teams, ensuring clear communication and successful execution. My responsibilities also include supporting project delivery, managing change, coordinating with vendors, and contributing to strategic IT plan.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncanny Consulting Services LLP to accomplish?

• Documenting the business workflow
• Process Improvisation
• Implementation of ODOO ERP

SOLUTION

How did you find Uncanny Consulting Services LLP?

Online Search

Why did you select Uncanny Consulting Services LLP over others?

• Pricing fit our budget
• Good value for cost
• Highly experienced

How many teammates from Uncanny Consulting Services LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My client is in business of interior designing and furniture manufacturing. They were seeking help in term of their work process improvement and optimization.

I consulted them to implement an Odoo ERP, which can be highly customised to their business needs.

I hired uncanny, who helped for the requirement gathering and defining the workflow. Their experience in the manufacturing domain helped me and the end client a lot.

They created the workflow documents and an entire workflow bible which were the basis for the process improvisation.

while the client was also selling the furniture online, Uncanny developed the Shopify store which integrated with the Odoo ERP for seamless business execution. They even helped us by eliminating Quickbooks and we moved to Accounting module of Odoo.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was structured into clearly defined phases, which made it easier to manage and monitor progress. Each phase was further broken down into smaller milestones—such as Purchase Workflow, CRM Workflow, Sales, and others—to ensure focused execution and measurable progress.

Weekly email updates and frequent communication played a key role in maintaining transparency and alignment. The team utilized Odoo's Project Management tool, Slack, and WhatsApp for streamlined collaboration. Additionally, they made themselves available during EST morning hours to provide progress updates and actively participate in brainstorming sessions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was led by Jigar, a Scrum-certified Project Manager, who ensured effective execution throughout. His structured approach to project management—covering regular status updates, timely reporting, and clear communication—contributed significantly to the project's success. Overall, the execution was highly satisfactory and well-managed.

What was your primary form of communication with Uncanny Consulting Services LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their rates, subject matter expertise, and turnaround time impressed me.

Are there any areas for improvement or something Uncanny Consulting Services LLP could have done differently?

Nothing that comes to my mind at the moment. They did meet overall expectations. They should keep doing the same.