Tuatara | Boutique Marketing Agency 🦎

BACKGROUND

Introduce your business and what you do there.

DataCrédito Experian is a credit information center in Colombia. I’m a business intelligence and sales operations manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tuatara Colombia?

We were undergoing a digital transformation with the aim of increasing our ranking and leads for three core websites.

SOLUTION

What was the scope of their involvement?

Tuatara Colombia is providing SEO, SEM, and social media marketing services. We’re working closely with them on keyword and market research, including customer insights and buyer personas. Additionally, all the content and graphic pieces on our websites are done by them. We’re managing the Latin countries right now (Mexico, Peru, Colombia, Chile, and Argentina), and we plan to go global.

What is the team composition?

We’re working with around six people from Tuatara.

How did you come to work with Tuatara Colombia?

They have a very clear point of view, and they’re close to customers’ needs; that’s what we need right now. We worked with another agency in the past, but they couldn’t deliver the digital assets we needed. We’re 100% sure that if we need something, we can call Juan (Co-Founder & Creative Director) and Fabrizio (CEO), and it’ll be done in a couple of minutes. That’s what we need right now.

How much have you invested with them?

We have a three-year contract with them for $200,000.

What is the status of this engagement?

We started working with Tuatara in May 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track some KPIs on our digital assets. We’ve reduced the time taken for translating inputs into content from 2–3 weeks to a couple of days. Our CPA has also gone down. I appreciate the quality of Tuatara’s team. It’s great working with them.

How did Tuatara Colombia perform from a project management standpoint?

They’re quick, and they deliver good quality. As customers, that’s all we care about. They use Jira for sprint deployment and tracking. Given the COVID pandemic, most of our communication is through video calls and WhatsApp groups.

What did you find most impressive about them?

We’re satisfied with job they do to the treatment we get, overall.

Are there any areas they could improve?

They could go global if they got a bigger team. Their performance and quality of work are good, but they need more people in order to do things faster.

BACKGROUND

Please describe your company and your position there.

I am Head of Marketing at Pajonales and Mavalle, two companies in the agro-industrial sector. In pajonales we are pioneers in the production and commercialization of rice seeds. In Mavalle we are a pioneer in the agro-industrial production of natural rubber.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Colombia?

We were looking for the redesign of our logos and the consolidation of our digital ecosystem through the different digital assets.

What were your goals for this project?

We wanted to improve brand positioning and visibility, reach more leads and work on client’s acquisition.

SOLUTION

How did you select Tuatara Colombia?

We did an analysis between 3 agencies that we chose and due to the assertiveness in Tuatara's proposal, they were the ones that we chose to accompany us in this process.

Describe the scope of their work in detail.

Initially we had some brand understanding meetings and then we received some proposals to go on, finally we made progress in the execution side of the strategy month by month.

What was the team composition?

I’ve been working close to the CEO and account manager of Tuatara, there was also a complete team of designers, dev ops, copywriting...

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The great achievement was the satisfaction with the new brand image, there was an excellent reception both by the internal public of the companies and by our clients. The redesign of the websites also gave a new look to the brand that will surely allow us to work on clients acquisition.

How effective was the workflow between your team and theirs?

It was a very good job, we were fortunate to face challenges together and learn as we go to get the best job and align teams.

What did you find most impressive about this company?

What I liked the most was the level of service and response, they were there with the best attitude to support the client, facilitating our day by day and delivering the best possible work.

Are there any areas for improvement?

Something that I would like to highlight is to improve the attention to detail and immersion in the brand from the part of content creation, writing, and social networks management team.

BACKGROUND

Please describe your company and your position there.

I am a Project Manager at a Transportation Company. We provide 11 million passenger trips everyday thanks to efficient, easy to use and environmentally-friendly transportation services that connect people and communities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Colombia?

We needed to create a digital strategy and branding for a completely digital project. It was about the first innovation challenge resulting form the first autonomous shared shuttle operation in LatAm. Specifically we needed to create a project name, logo and all the marketing pieces for social media.

What were your goals for this project?

We needed to identify the added value of our project and reflect it on the digital strategy. The design also had to reflect that this was a continental initiative but with local value and attract as many participants as possible. In addition to this, create pieces for promoting a series of webinars. We knew this project would come out as an innovative initiative

SOLUTION

How did you select Tuatara Colombia?

Tuatara has been our creative partner for more than 4 years. Based on this excellent experience, we contacted them almost directly in order to cdevelop this projects. I was directly involved in the selection process

Describe the scope of their work in detail.

The overall scope of this initiative included the creative strategy, digital marketing for social media and mailing, branding and logo design. My role was to supervise the develop of the campaign.

What was the team composition?

I'm not sure how many teams members from Tuatara were involved but I would say at least 5 people including a couple of designers, web designer and supervisor of the project. From our side it was me and my boss (Head of Strategy)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our campaign had a continental impact with more than 6 webinars with an avergae of 150 attendants per session. Regarding to the digital campaign, we developed more than 100 pieces that allowed us to get more than 50 applications to our contest

How effective was the workflow between your team and theirs?

The assigned project manager was very easy to communicate with and provided us frequent updates. We had digital meetings every two weeks where we could talk about the general progress. As they worked with Google Drive and all the material was online, I could easily check the development of the project

What did you find most impressive about this company?

It's always quite impressive to see how easily Tuatara adapts to our needs and even goes one step ahead. This was a very difficult project as we had no referencees of similar initiatives but they were very flexible and comprehensive with our feedback. We will continue to work with them as they are very efficient, creative and very willing to listen to their customers

Are there any areas for improvement?

Personally I think we could have been more communicative, our own behaviour created some delays but Tuatara managed that very professionally

BACKGROUND

Introduce your business and what you do there

I am the CEO at Pacific Colombia, a seafood production and distribution company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Tuatara Colombia?

We wanted to update and improve our website.

SOLUTION

What was the scope of their involvement?

Our main goal was to be able to sell products via the website. With this in mind, we also started a digital marketing campaign with their help. I honestly don’t know but the technologies they chose worked perfectly.

What is the team composition?

I worked directly with the CEO and a project manager, but I honestly don’t know how many other people were involved.

How did you come to work with Tuatara Colombia?

We were referred to them by a colleague who had worked with them before so I contacted them for a meeting. We talked about our ideas and decided to start with this project.

What is the status of this engagement?

Our collaboration lasted about 3 years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had monthly meetings discussing metrics. I don’t remember the exact numbers but we did start generating sales so we passed from having just a landing page to a sales site. This was the main goal we achieved for me. We also duplicated our visits numbers.

How did Tuatara Colombia perform from a project management standpoint?

We had a WhatsApp group to communicate. They met all deadlines timely so they were great in terms of deliveries and professionalism.

What did you find most impressive about them?

Their skills stood out, as did their ability to adapt their knowledge to the local market. They really got involved in our business, taking the time to get to know the company. This provided them with great expertise about our product.

Are there any areas they could improve?

Everything worked very well.

BACKGROUND

Introduce your business and what you do there

I am the CEO at Ibisa, a tech platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Tuatara Colombia?

We were looking for a company that could prepare us to find clients via digital channels.

SOLUTION

What was the scope of their involvement?

They started by updating and improving our online presence, renewing our brand and rebuilding our website. After that, they started with a digital marketing strategy to position our brand. They used WordPress for the website and Facebook and Google’s marketing tools for the campaign.

What is the team composition?

We’re working with about six people.

How did you come to work with Tuatara Colombia?

We had a long selection process and interviewed many agencies, a lot of which we found of had heard references from. At the time, we didn’t know about Tuatara but we watched their CEO give a talk online and we liked what we heard. When we contacted them, we really liked their approach and thought their proposal was a great fit for what we needed. They also proposed a clear roadmap.

How much have you invested in them?

We spent between $15,000–$20,000.

What is the status of this engagement?

We started working with them last year, probably around September-October, and are continuing our collaboration. We’ve concluded the most important stages of the project and are currently working on the follow-up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The impact was great and we are very happy with the results we are getting. We were not sure if digital marketing was a good idea for a business as particular as ours since we’re traditionally focused on a B2B model but we ended up having good results. We are very happy and willing to keep this strategy as part of our business model.

How did Tuatara Colombia perform from a project management standpoint?

They are very well organized and utilize digital project management tools well. Their team has a great task division, and the CEO is always present throughout all the projects leading and providing support.

What did you find most impressive about them?

Their work on content marketing was great. They have very well-structured processes and generate great content.

Are there any areas they could improve?

I couldn’t say anything.

BACKGROUND

Please describe your company and your position there.

We are a start-up and will provide a location-based Event Guide. We want to game-change displaying events for individual needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Boutique Agency?

They developed our prototype and are now doing the complete frontend for our service. They are also part of improving the user experience and the set-up of the data structre.

What were your goals for this project?

Going online with our service.

SOLUTION

How did you select this vendor?

Via our network we got in contact with Tuatara and they persuaded us with their know-how, espeacially on new PWA technology.

Describe the project and the services they provided in detail.

Via several sprints and conceptualization of the prototype we managed having a first version of our product. This helped us to set the product straight and come up with more ideas how to improve the service. Now we are working in sprints for developing the first online version of Eventfeed.

What was the team composition?

The project is executed in classical SCRUM process and the roles of each team member is defined. From our side we are 2 persons involved in this process.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is essential to start running our business. So it has a lot of impact for our company. Without the frontend and all neccessary developments, our business is not able to start.

How was project management arranged and how effective was it?

This is arranged by having a weekly call via skype to provide each other weith updates and progress. We also use a project management tool to keep woarking loads tracked and updated. We see this a very effective.

What did you find most impressive about this company?

We can have direct contact to the developers, which is rather important to us. We can communicate openly with Tuatara Boutique and they're open to our suggestions. They go with the intention, that everything is possible and not denying any ideas we have.

Are there any areas for improvement?

Like always, there are some starting problems, when you start working with a new company. There were some small difficulties but we figfured them out very quick.

BACKGROUND

Please describe your company and your position there.

Online start up company. COO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Boutique Agency?

Design, UX, Web design.

What were your goals for this project?

Making sure our designs are top of the line and user experience is flawless.

SOLUTION

How did you select this vendor?

Online research and portfolio was superior to every other. Their design and vision of their company aligns with ours.

Describe the project in detail.

Language e-learning for kids ages 5-12.

What was the team composition?

The initial contact was communication with the CEO. Then, we were assigned with the Creative Director who is in weekly contact with us throughout this project. We also were able to talk with the Senior Graphic Designer to express our vision.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The work they've done has surpassed our expectations. They go above and beyond, making sure everything aligns with your vision.

How effective was the workflow between your team and theirs?

The communication they have with our team is flawless. They are very approachable, making the entire process run smoothly and getting exactly or more than you expect.

What did you find most impressive about this company?

Attention to details. Response time. Creative input. Approachable.

Are there any areas for improvement?

We are beyond pleased.

BACKGROUND

Please describe your company and position.

I am the Administrative Coordinator of Grupo Gaviria Cano

Describe what your company does in a single sentence.

Grupo Gaviria Cano operates in the business services sector and is involved in various industries, including advertising, information and document management, and public relations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuatara | Boutique Marketing Agency 🦎 to accomplish?

• Digital transformation consulting
• Development, Design and Marketing
• Web design and development

SOLUTION

How did you find Tuatara | Boutique Marketing Agency 🦎?

• Online Search
• Other

Why did you select Tuatara | Boutique Marketing Agency 🦎 over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Tuatara | Boutique Marketing Agency 🦎 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuatara provided digital transformation consulting along with web design, web development, and digital marketing services. Their scope covered diagnosing our digital maturity, reengineering internal processes, defining a digital strategy, and developing a new website optimized for performance, usability, and SEO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in clear process improvements, greater operational efficiency, and better alignment between our teams and digital strategy. We achieved noticeable improvements in UX/UI and digital performance, stronger SEO positioning, and an optimized website that performs well in terms of usability, search visibility, and user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow was collaborative and well-structured. Tuatara worked closely with our teams, especially HR and management, ensuring alignment with strategic objectives and facilitating knowledge transfer to help sustain long-term digital improvements.

What was your primary form of communication with Tuatara | Boutique Marketing Agency 🦎?

Email or Messaging App

What did you find most impressive or unique about this company?

Their holistic approach to digital transformation stood out. They didn’t focus only on technology, but also on people, culture, and processes, helping us build a solid digital mindset while delivering tangible results across strategy, operations, and web development.

Are there any areas for improvement or something Tuatara | Boutique Marketing Agency 🦎 could have done differently?

No major areas for improvement

BACKGROUND

Please describe your company and position.

I am the Assistant Manager of Infobip

Describe what your company does in a single sentence.

Infobip is  an omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuatara | Boutique Marketing Agency 🦎 to accomplish?

• Content schedule development
• Monthly strategic content planning
• Programming and publishing content on social media

SOLUTION

How did you find Tuatara | Boutique Marketing Agency 🦎?

• Online Search
• Referral

Why did you select Tuatara | Boutique Marketing Agency 🦎 over others?

• High ratings
• Referred to me

How many teammates from Tuatara | Boutique Marketing Agency 🦎 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main objective was to strengthen Infobip’s digital presence across social media channels while increasing interaction and engagement with our community. We also aimed to position Infobip as a leader in omnichannel communications, foster an emotional connection with our audiences, and ensure content was relevant and adapted to different languages and markets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the collaboration, we saw improved engagement and interaction across our social media channels. Our content became more consistent, relevant, and aligned with our brand positioning, particularly across Spanish- and Portuguese-speaking markets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Content schedules were well planned in advance, deadlines were consistently met, and social media posting was optimized to ensure smooth execution and management.

What was your primary form of communication with Tuatara | Boutique Marketing Agency 🦎?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They combined strategic planning with creative, localized content stood out. They demonstrated a strong understanding of our brand and successfully adapted messaging across different languages and audiences.

Are there any areas for improvement or something Tuatara | Boutique Marketing Agency 🦎 could have done differently?

Overall, the experience was very positive, and the collaboration met our expectations

BACKGROUND

Please describe your company and position.

I am the CPO of Puntored

Describe what your company does in a single sentence.

We enable financial services, promoting financial inclusion in Latin America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuatara | Boutique Marketing Agency 🦎 to accomplish?

• Custom design
• SEO optimization
• Software and webmaster services.

SOLUTION

How did you find Tuatara | Boutique Marketing Agency 🦎?

• Referral
• Other

Why did you select Tuatara | Boutique Marketing Agency 🦎 over others?

Good value for cost

How many teammates from Tuatara | Boutique Marketing Agency 🦎 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuatara began by gathering detailed project requirements and defining a clear strategic direction, then applied the Design Sprint methodology to shape the site structure and user experience. They developed the final website using WordPress, implementing custom modules and a content management system that allows our team to easily modify, update, and upload content while maintaining performance and consistency with our brand’s visual identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website delivers a smoother user experience across desktop and mobile devices, with improved site performance and a stronger SEO foundation. From an operational standpoint, our team gained the ability to manage content independently, reducing reliance on external support for routine updates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tuatara followed a structured and transparent workflow, beginning with discovery and moving through design and development in clearly defined phases. Communication was consistent, timelines were respected, and questions or adjustments were handled promptly throughout the project.

What was your primary form of communication with Tuatara | Boutique Marketing Agency 🦎?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tuatara | Boutique Marketing Agency worked closely with our team and adapted to our workflow, making the process feel like a true partnership rather than a handoff-based engagement.

Are there any areas for improvement or something Tuatara | Boutique Marketing Agency 🦎 could have done differently?

The engagement was positive overall. While additional documentation around some CMS features could have been helpful for onboarding new users, it did not affect the overall success of the project.