Tuatara | Boutique Marketing Agency 🦎

BACKGROUND

Please describe your company and your position there.

I am Head of Marketing at Pajonales and Mavalle, two companies in the agro-industrial sector. In pajonales we are pioneers in the production and commercialization of rice seeds. In Mavalle we are a pioneer in the agro-industrial production of natural rubber.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Colombia?

We were looking for the redesign of our logos and the consolidation of our digital ecosystem through the different digital assets.

What were your goals for this project?

We wanted to improve brand positioning and visibility, reach more leads and work on client’s acquisition.

SOLUTION

How did you select Tuatara Colombia?

We did an analysis between 3 agencies that we chose and due to the assertiveness in Tuatara's proposal, they were the ones that we chose to accompany us in this process.

Describe the scope of their work in detail.

Initially we had some brand understanding meetings and then we received some proposals to go on, finally we made progress in the execution side of the strategy month by month.

What was the team composition?

I’ve been working close to the CEO and account manager of Tuatara, there was also a complete team of designers, dev ops, copywriting...

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The great achievement was the satisfaction with the new brand image, there was an excellent reception both by the internal public of the companies and by our clients. The redesign of the websites also gave a new look to the brand that will surely allow us to work on clients acquisition.

How effective was the workflow between your team and theirs?

It was a very good job, we were fortunate to face challenges together and learn as we go to get the best job and align teams.

What did you find most impressive about this company?

What I liked the most was the level of service and response, they were there with the best attitude to support the client, facilitating our day by day and delivering the best possible work.

Are there any areas for improvement?

Something that I would like to highlight is to improve the attention to detail and immersion in the brand from the part of content creation, writing, and social networks management team.

BACKGROUND

Please describe your company and your position there.

I am a Project Manager at a Transportation Company. We provide 11 million passenger trips everyday thanks to efficient, easy to use and environmentally-friendly transportation services that connect people and communities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Colombia?

We needed to create a digital strategy and branding for a completely digital project. It was about the first innovation challenge resulting form the first autonomous shared shuttle operation in LatAm. Specifically we needed to create a project name, logo and all the marketing pieces for social media.

What were your goals for this project?

We needed to identify the added value of our project and reflect it on the digital strategy. The design also had to reflect that this was a continental initiative but with local value and attract as many participants as possible. In addition to this, create pieces for promoting a series of webinars. We knew this project would come out as an innovative initiative

SOLUTION

How did you select Tuatara Colombia?

Tuatara has been our creative partner for more than 4 years. Based on this excellent experience, we contacted them almost directly in order to cdevelop this projects. I was directly involved in the selection process

Describe the scope of their work in detail.

The overall scope of this initiative included the creative strategy, digital marketing for social media and mailing, branding and logo design. My role was to supervise the develop of the campaign.

What was the team composition?

I'm not sure how many teams members from Tuatara were involved but I would say at least 5 people including a couple of designers, web designer and supervisor of the project. From our side it was me and my boss (Head of Strategy)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our campaign had a continental impact with more than 6 webinars with an avergae of 150 attendants per session. Regarding to the digital campaign, we developed more than 100 pieces that allowed us to get more than 50 applications to our contest

How effective was the workflow between your team and theirs?

The assigned project manager was very easy to communicate with and provided us frequent updates. We had digital meetings every two weeks where we could talk about the general progress. As they worked with Google Drive and all the material was online, I could easily check the development of the project

What did you find most impressive about this company?

It's always quite impressive to see how easily Tuatara adapts to our needs and even goes one step ahead. This was a very difficult project as we had no referencees of similar initiatives but they were very flexible and comprehensive with our feedback. We will continue to work with them as they are very efficient, creative and very willing to listen to their customers

Are there any areas for improvement?

Personally I think we could have been more communicative, our own behaviour created some delays but Tuatara managed that very professionally

BACKGROUND

Introduce your business and what you do there

I am the CEO at Pacific Colombia, a seafood production and distribution company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Tuatara Colombia?

We wanted to update and improve our website.

SOLUTION

What was the scope of their involvement?

Our main goal was to be able to sell products via the website. With this in mind, we also started a digital marketing campaign with their help. I honestly don’t know but the technologies they chose worked perfectly.

What is the team composition?

I worked directly with the CEO and a project manager, but I honestly don’t know how many other people were involved.

How did you come to work with Tuatara Colombia?

We were referred to them by a colleague who had worked with them before so I contacted them for a meeting. We talked about our ideas and decided to start with this project.

What is the status of this engagement?

Our collaboration lasted about 3 years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had monthly meetings discussing metrics. I don’t remember the exact numbers but we did start generating sales so we passed from having just a landing page to a sales site. This was the main goal we achieved for me. We also duplicated our visits numbers.

How did Tuatara Colombia perform from a project management standpoint?

We had a WhatsApp group to communicate. They met all deadlines timely so they were great in terms of deliveries and professionalism.

What did you find most impressive about them?

Their skills stood out, as did their ability to adapt their knowledge to the local market. They really got involved in our business, taking the time to get to know the company. This provided them with great expertise about our product.

Are there any areas they could improve?

Everything worked very well.

BACKGROUND

Introduce your business and what you do there

I am the CEO at Ibisa, a tech platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Tuatara Colombia?

We were looking for a company that could prepare us to find clients via digital channels.

SOLUTION

What was the scope of their involvement?

They started by updating and improving our online presence, renewing our brand and rebuilding our website. After that, they started with a digital marketing strategy to position our brand. They used WordPress for the website and Facebook and Google’s marketing tools for the campaign.

What is the team composition?

We’re working with about six people.

How did you come to work with Tuatara Colombia?

We had a long selection process and interviewed many agencies, a lot of which we found of had heard references from. At the time, we didn’t know about Tuatara but we watched their CEO give a talk online and we liked what we heard. When we contacted them, we really liked their approach and thought their proposal was a great fit for what we needed. They also proposed a clear roadmap.

How much have you invested in them?

We spent between $15,000–$20,000.

What is the status of this engagement?

We started working with them last year, probably around September-October, and are continuing our collaboration. We’ve concluded the most important stages of the project and are currently working on the follow-up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The impact was great and we are very happy with the results we are getting. We were not sure if digital marketing was a good idea for a business as particular as ours since we’re traditionally focused on a B2B model but we ended up having good results. We are very happy and willing to keep this strategy as part of our business model.

How did Tuatara Colombia perform from a project management standpoint?

They are very well organized and utilize digital project management tools well. Their team has a great task division, and the CEO is always present throughout all the projects leading and providing support.

What did you find most impressive about them?

Their work on content marketing was great. They have very well-structured processes and generate great content.

Are there any areas they could improve?

I couldn’t say anything.

BACKGROUND

Please describe your company and your position there.

We are a start-up and will provide a location-based Event Guide. We want to game-change displaying events for individual needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Boutique Agency?

They developed our prototype and are now doing the complete frontend for our service. They are also part of improving the user experience and the set-up of the data structre.

What were your goals for this project?

Going online with our service.

SOLUTION

How did you select this vendor?

Via our network we got in contact with Tuatara and they persuaded us with their know-how, espeacially on new PWA technology.

Describe the project and the services they provided in detail.

Via several sprints and conceptualization of the prototype we managed having a first version of our product. This helped us to set the product straight and come up with more ideas how to improve the service. Now we are working in sprints for developing the first online version of Eventfeed.

What was the team composition?

The project is executed in classical SCRUM process and the roles of each team member is defined. From our side we are 2 persons involved in this process.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is essential to start running our business. So it has a lot of impact for our company. Without the frontend and all neccessary developments, our business is not able to start.

How was project management arranged and how effective was it?

This is arranged by having a weekly call via skype to provide each other weith updates and progress. We also use a project management tool to keep woarking loads tracked and updated. We see this a very effective.

What did you find most impressive about this company?

We can have direct contact to the developers, which is rather important to us. We can communicate openly with Tuatara Boutique and they're open to our suggestions. They go with the intention, that everything is possible and not denying any ideas we have.

Are there any areas for improvement?

Like always, there are some starting problems, when you start working with a new company. There were some small difficulties but we figfured them out very quick.

BACKGROUND

Please describe your company and your position there.

Online start up company. COO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tuatara Boutique Agency?

Design, UX, Web design.

What were your goals for this project?

Making sure our designs are top of the line and user experience is flawless.

SOLUTION

How did you select this vendor?

Online research and portfolio was superior to every other. Their design and vision of their company aligns with ours.

Describe the project in detail.

Language e-learning for kids ages 5-12.

What was the team composition?

The initial contact was communication with the CEO. Then, we were assigned with the Creative Director who is in weekly contact with us throughout this project. We also were able to talk with the Senior Graphic Designer to express our vision.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The work they've done has surpassed our expectations. They go above and beyond, making sure everything aligns with your vision.

How effective was the workflow between your team and theirs?

The communication they have with our team is flawless. They are very approachable, making the entire process run smoothly and getting exactly or more than you expect.

What did you find most impressive about this company?

Attention to details. Response time. Creative input. Approachable.

Are there any areas for improvement?

We are beyond pleased.

BACKGROUND

Please describe your company and position.

I am the Advisor of Kaprica Cosmetics & Makeup

Describe what your company does in a single sentence.

WE ARE A COLOMBIAN PROFESSIONAL MAKEUP BRAND, INSPIRED BY TURNING THESE PRODUCTS INTO A TOOL TO DISCOVER AND ENHANCE NATURAL BEAUTY.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuatara | Boutique Marketing Agency 🦎 to accomplish?

• E-commerce Website Design & Development

SOLUTION

How did you find Tuatara | Boutique Marketing Agency 🦎?

Referral

Why did you select Tuatara | Boutique Marketing Agency 🦎 over others?

Referred to me

How many teammates from Tuatara | Boutique Marketing Agency 🦎 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project with Tuatara Agencia Boutique focused on building a customized e-commerce website for our beauty brand, Kaprica. The aim was to modernize our online store, improve usability, and deliver a smooth shopping experience for our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website look intuitive, performs smoothly, and aligns perfectly with our brand. Since launch, we’ve seen consistent growth in traffic and online sales, and our brand recognition has improved across the beauty industry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was very responsive and organized. Communication was clear, and they always met agreed timelines. Every stage of the project felt structured and transparent.

What was your primary form of communication with Tuatara | Boutique Marketing Agency 🦎?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They designed a visually stunning site without compromising performance or user experience.

Are there any areas for improvement or something Tuatara | Boutique Marketing Agency 🦎 could have done differently?

The results were delivered as promised.

BACKGROUND

Please describe your company and position.

I am the Administrator of Bacano

Describe what your company does in a single sentence.

Bacano is a startup that identified a market opportunity in online retail aimed at low-income consumers who typically lack access to financial services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuatara | Boutique Marketing Agency 🦎 to accomplish?

• Creation of Corporate Identity

SOLUTION

How did you find Tuatara | Boutique Marketing Agency 🦎?

Online Search

Why did you select Tuatara | Boutique Marketing Agency 🦎 over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Tuatara | Boutique Marketing Agency 🦎 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tuatara Agencia Boutique to create our corporate identity and communication strategy for Muy Bacano, an online retail startup focused on providing affordable products for low-income consumers. The main goal was to build a relatable brand and establish our presence in the digital retail space.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results exceeded our expectations. They built a brand that our audience immediately connected with  friendly, clear, and trustworthy. The communication strategy helped us explain our unique payment method (allowing purchases with a national ID through micro-loans) in a simple and transparent way. Our followers grew quickly, and we began receiving strong engagement from customers who appreciated how easy and safe the platform felt.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We always knew what stage the project was in. Their team was attentive to our feedback, provided useful insights, and always delivered on time.

What was your primary form of communication with Tuatara | Boutique Marketing Agency 🦎?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our audience and translate that into visuals and messaging that felt authentic. They managed to turn a new idea into a brand that people trust and remember.

Are there any areas for improvement or something Tuatara | Boutique Marketing Agency 🦎 could have done differently?

Nothing to figure out throughout the partnership with them.

BACKGROUND

Please describe your company and position.

I am the Customer Service Professional at of BIENESTAR

Describe what your company does in a single sentence.

BIENESTAR specializes in quality of life solutions that positively impact its affiliates and clients. Operating in the office administrative services sector, 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuatara | Boutique Marketing Agency 🦎 to accomplish?

• Digital Positioning Development
• Sales Strategy

SOLUTION

How did you find Tuatara | Boutique Marketing Agency 🦎?

Online Search

Why did you select Tuatara | Boutique Marketing Agency 🦎 over others?

Company values aligned

How many teammates from Tuatara | Boutique Marketing Agency 🦎 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We chose Tuatara because of their strong background in marketing strategy and digital growth. Their work covered:

Website management and optimization

Strategic planning and content scheduling

SEO and content marketing
They also developed a new feature on our website called “The BienestarBien Expert,” where customers could directly communicate with a company specialist for more product information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes, between 2019 and 2021, we achieved several key results:

Doubled our Facebook followers and built a stronger social media community.

Increased total website visits significantly.

Boosted eCommerce sales through both paid ads and SEO.
We also learned which types of copy and photography generated the most engagement and identified our ideal customer acquisition channels and insights that helped us refine ongoing campaigns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Tuatara team maintained clear communication and strategic guidance throughout the process. They consistently shared updates, managed timelines well, and were proactive in implementing improvements based on data.

What was your primary form of communication with Tuatara | Boutique Marketing Agency 🦎?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to connect creative marketing ideas with real, measurable results. They understood our market deeply and helped us translate our products’ benefits into digital strategies that worked.

Are there any areas for improvement or something Tuatara | Boutique Marketing Agency 🦎 could have done differently?

Nothing much. They were responsive and collaborative.

BACKGROUND

Please describe your company and position.

I am the Business Leader of BIOFIX BIC

Describe what your company does in a single sentence.

Pioneering company in the structuring of greenhouse gas (GHG) mitigation projects in the forestry sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tuatara | Boutique marketing Agency 🦎 to accomplish?

• Digital Strategy
• Social Media Marketing

SOLUTION

How did you find Tuatara | Boutique marketing Agency 🦎?

Clutch Site

Why did you select Tuatara | Boutique marketing Agency 🦎 over others?

• Good value for cost
• Company values aligned

How many teammates from Tuatara | Boutique marketing Agency 🦎 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tautara redefined our brand tone and visuals, and implemented SEO improvements to strengthen our organic reach. They provided keyword research, optimized landing pages, and guided us on long-term content structure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementing their strategy, our brand visibility improved, and organic traffic grew steadily. The branding updates made our digital presence more consistent and recognizable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are smooth and proactive.

What was your primary form of communication with Tuatara | Boutique marketing Agency 🦎?

Email or Messaging App

What did you find most impressive or unique about this company?

They balance creativity and strategy very well. Every recommendation felt intentional and aligned with our goals.

Are there any areas for improvement or something Tuatara | Boutique marketing Agency 🦎 could have done differently?

Nothing significant,, everything went according to plan, and the collaboration was efficient from start to finish.