TRIARE, LLC

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce specialist for a global kitchen appliance manufacturer. I’m in charge of coordinating projects, website content, and integration with our warehouse system.
 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We acquired an old website from an extinct brand. The original platform was built in Magento 1, so it was really outdated. We wanted the site to feature several languages, including German and English, and be user-friendly, so we decided to bring in a partner to update it.

SOLUTION

What was the scope of their involvement?

TRIARE, LLC built our new site from scratch, merging our e-commerce site and content site. After the discovery phase, they used WordPress and WooCommerce to develop the platform because they both offer a lot of flexibility in making changes and customizations.

The site has different plug-ins, including MailChimp, PayPal, Stripe, Facebook, and Google Analytics. TRIARE, LLC also implemented SEO elements.

They also modified content and migrated it to the new WordPress platform, and streamlined the UI/UX. We kept the old logo and style guide, but TRIARE, LLC made changes to its fonts and layout.

We’re still uploading content, and TRIARE, LLC will help us make it go live after that.

What is the team composition?

I’ve worked with 5–6 people from their team, including a principal, project manager, and developers.  

How did you come to work with TRIARE, LLC?

My manager knew some Ukrainian agencies that could do good work for a reasonable price and recommended them. We screened 3–4 agencies, and TRIARE, LLC offered the best solution for the best price, and they spoke very good English. They also had very good Clutch reviews. They did very good work ultimately.

How much have you invested with them?

We’ve spent around $20,000 so far.

What is the status of this engagement?

We started working with TRIARE, LLC in January 2021 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TRIARE, LLC has delivered based on our requirements so far. There were some bugs in the first delivery, but they fixed them quickly. They listened to our requirements and updated the design from our current website, making it more stylish and user-friendly.

Overall, we’ve had a great experience. We plan to work with TRIARE, LLC  again to build our websites for the US and South America as well.

How did TRIARE, LLC perform from a project management standpoint?

They handle project management and communication very well. I originally talked to their principal about our contract and requirements, but now I talk to their project manager regarding daily tasks. From there, they communicate with the developers.

Generally, the project manager handles inquiries promptly and always replies on time. We contacted them by email initially, and we moved to Zoom and Slack to discuss bugs and additional requirements.

Although we are in different time zones, our working hours overlap. They’ve strived to overcome this issue and communicate with us more effectively. They made any change I asked for in one day, if I reported it in the morning on their time.

They did a good job managing timelines and delivered the new website on schedule. They followed all the sprints, and the project progressed according to the timeline they gave us.

What did you find most impressive about them?

They stand out from other Ukrainian agencies because they have reasonable pricing, they finished the project on time, and they speak English.

Are there any areas they could improve?

Phone networks in Ukraine aren’t that good compared to Hong Kong, which has hindered our communication a bit. They could move to a better carrier.

They could also make more suggestions for the UI/UX, based on marketing trends.

Do you have any advice for future clients of theirs?

Although their English is strong, it’s easier to talk to them through written communications such as Slack.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of Work and Sun, an MVP development firm. We provide fast, rapid prototyping and MVPs. We do design, web design, applications development, call centers, and business development. People come with their ideas, and we help them to ignite their vision and create realities for their product or services in a very quick time.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We needed help with development projects for our clients.

SOLUTION

What was the scope of their involvement?

We’ve worked together on multiple projects. They’re our additional extra set of resources if needed or if we have some bigger projects to handle. On 2–3 occasions, they’ve helped us with taking our prepared design and developing a high-quality website in a short amount of time for different clients.

Their team uses PHP, HTML, JavaScript, and WordPress for creating the websites. They handle the animations on the website, implementing them and making them responsive. Their team also created the templates for the client based on our designs.

What is the team composition?

I work directly with the CEO to discuss several projects, get offers, and think on some ideas. We worked with one developer for websites, one developer for some online applications, one developer for mobile applications, and a project manager for the mobile applications.

How did you come to work with TRIARE, LLC?

I’m a very heavy LinkedIn user, and I found them on LinkedIn. I liked the way they presented themselves. It was good to connect with them.

How much have you invested with them?

We’ve invested $20,000.

What is the status of this engagement?

We started working together in May 2020, and it’s an ongoing partnership. It’s just a little frozen right now on my side because I don’t have the budget. I’m behind on small payments for finalizing a project. TRIARE, LLC is being very kind and understanding of the situation. As soon as I have the budget, I’ll immediately continue working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TRIARE, LLC is very professional. It’s not as if they just use a bunch of plugins and put them together. That’s what really separates their creative work and output from others. Their team has good skills. I’m super excited about working with them. They have a super fair price. For some projects, they’re a little too expensive but it’s not their fault. They’re very competitively priced.

There’s nothing I could remotely ask to improve. I wouldn’t hesitate to continue to work with them. If all providers would work like them, that’d be paradise. I’d give them a six out of five stars. Everything is excellent, and TRIARE, LLC is a very trusted service provider.

How did TRIARE, LLC perform from a project management standpoint?

We’ve been very happy working with them because we have direct access to their developer. They work hand-in-hand with our designers and project managers in our Slack channel. Even when I give them rare specifics, they understood the expected outcome. Their team provides it in time. Even with very few instructions, they’re able to create magic.

Do you have any advice for potential customers?

I don’t recommend that anyone works with them because I want them for me.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a small-budgeting software app. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE?

We were trying to find an engineering partner that could build out certain pieces of our software.

SOLUTION

What was the scope of their involvement? 

TRIARE has helped us build a simple budgeting web app for consumers. They’ve iterated on the UI designs and supported us on the backend architecture using JavaScript, Python, and PostgreSQL.

With the app, users can enter and categorize transactions, organizing them under the account where the transaction has occurred. Users can also set budgets for each category associated with a transaction. This allows them to determine if they’re going over budget in a particular area and helps them keep on track financially.

What is the team composition? 

They’ve provided a full development team, including a UI designer, a frontend engineer, a backend engineer, and a project manager. Boris (CEO) makes sure that everything is going as planned at a high level, whereas Alexander (Project Manager) handles the day-to-day.

How did you come to work with TRIARE?

We went through and talked to a fair amount of Clutch-listed software development firms before landing on TRIARE.

How much have you invested with them?

This particular project has cost about $60,000. They’ve been very flexible as we’ve scaled down and up between projects. 

What is the status of this engagement?

We started talking to them in August 2020 and signed a contract in September. They’re still working with us, and we plan to expand with them into some other businesses.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’d already vetted them for communication and understanding during the recruiting process, so I knew that the quality and speed would follow. I’d rate them a 9 out of 10 for their performances there.

Once they understood what we were trying to accomplish, they started to offer a lot of feedback around particular features and approaches. They’ve advised me on how to implement the system, too. It’s been super helpful for me to have a team that’s worked on several other projects before. We’re able to tap into their past experiences, and they help us address our blind spots.

How did TRIARE perform from a project management standpoint?

Project management is one of their strong points, especially if you need them to work independently. It’s been really tight and well-structured, and I’ve actually learned some great tactics from them. We work in Google Docs, MockFlow, and Figma as well as Slack and Zoom for communication.

What did you find most impressive about them?

Their team structure is top-notch. I know it’s been a bit of a challenge for them to shift around their resources to make the project work on my side, but they’ve done a really great job putting together a team. As a result, the deliverable quality and speed have been great.

Are there any areas they could improve?

The biggest friction point has been the time differences. We’re on the West Coast while they’re in Ukraine. I’m don’t know how they could improve upon that, but it’s something we have to deal with.

Do you have any advice for potential customers?

They work well if you already have prepared specifications. That way, they’re able to help you improve on your specs to make the project move much quicker.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and CEO of Mentor.me. Our platform connects students to verified mentors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC ?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

They’re using Flutter to develop a hybrid application that works on Android and iOS. The backend enables us to control the application, view registered users, and track how many connections occur within a certain period of time.

First, TRIARE, LLC is built a registration feature with Google and Facebook integrations that allow both students and mentors to sign up with their organization or university.

Then they created a function that allows users to create profiles, access a homepage, and select categories they’re interested in such as history or mathematics.

From there, they worked with us to develop an algorithm that uses text and images to connect the right mentor with a student depending on their needs. Finally, they created an API integration that allows mentors and students to chat through a video call. After that, students can leave feedback about their connections.

Now we’re working with TRIARE, LLC on testing.

What is the team composition?

I discussed the scope of work with the founder and CTO. Then they brought on a project manager involved, an iOS developer and Android developer, a lead developer, a QA tester, and a backend developer.

How did you come to work with TRIARE, LLC?

We presented the project at a Hackathon, and they proactively reached out to us and gave us ideas, regardless of whether or not we decided to work with them.

How much have you invested in them?

We’ve spent approximately €20,000 (approximately $24,000 USD).

What is the status of this engagement?

We started working with them in July 2020 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At this point, their QA tester has done some testing and has ensured that everything works. So far, they’ve delivered a quality product, but we’re still testing the speed at which the app makes connections, if it crashes, and whether or not people will use it.

How did TRIARE, LLC  perform from a project management standpoint?

I’ve been really happy with how we’ve been able to communicate. We can contact them through Slack and email and the project manager sends me regular updates. We also use a Trello board to keep our teams aligned.

The developers are also very proactive and open to ideas. They’ve made it clear when something isn’t feasible and have provided alternatives.

Additionally, they were effective, efficient, and cost-effective. We get a lot of value from our partnership with them.

What did you find most impressive about them?

The team is very energetic and business-minded. Their founder understands why we need this website and how it fits in with our business needs. To help us, they’ve offered their own ideas and features that could help us meet our goals.  

Are there any areas they could improve?

I am very happy with their work and don’t have any recommendations for improvement. I think they have their stuff together.

Do you have any advice for potential customers?

New clients should jump on a call with the CEO and CTO just to talk because they provide valuable feedback and honest opinions.  

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Alphacore, a business and finance startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

I needed someone to develop the MVP of my platform.

SOLUTION

What was the scope of their involvement?

They developed my MVP.

What is the team composition? 

I work primarily with the project manager. When need be, I’m in contact with one of their developers.

How did you come to work with TRIARE, LLC?

Someone recommended them. I saw their website and it was nice. They also have experience working with startups. It was a good fit.

What is the status of this engagement?

We started working together in February 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is great. Since it’s an MVP and not a full project, the quality is not the main metric. That being said, the quality of what they did was very good.

How did TRIARE, LLC perform from a project management standpoint?

They’re professional and easy to communicate with. They’re available when needed. There weren’t any problems or difficulties working with them. We communicate via WhatsApp and email. We also use Zoom. They meet deadlines.

What did you find most impressive about them?

They’re easy to communicate with.

Are there any areas they could improve?

No, I can recommend them without hesitation.

Do you have any advice for potential customers?

Come prepared. 

BACKGROUND

Introduce your business and what you do there.
 
I’m the founder of a digital marketing agency called Shatterproof based in Dallas, Texas. We provide branding, website creation, lead generation, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

They’ve been a third-party extension for our team. They provide the flexibility and skillset to help us create very large websites for clients across the world using a variety of different techniques.

SOLUTION

What was the scope of their involvement?

We typically have 6-10 projects going on at all times with TRIARE, LLC. They help us by executing our creative vision. We’ll provide the strategy, animation, and UX/UI. Then, they’ll turn that into a living, breathing product through development. We’ve done a number of projects with them, for Fortune 500 clients down to smaller startup clients.

They’ve worked on projects for B2C clients all the way over to financial, real estate, and financial clients that we have. They predominantly work for us in WordPress. But for a recent project with a salsa company, they integrated a platform with Shopify and other pretty unique solutions. They’ve also completed projects for large banks that have lots of third-party integrations.

What is the team composition?

They have specialist roles depending on the size and complexity of the project. They have 25+ people with really sharp expertise in languages and coding. So, depending on the requirements, there are anywhere between 2-5 developers working on a single project at a time. 

How did you come to work with TRIARE, LLC?

Our co-founder has worked with them for about eight years. He was our referral end. Ever since we started our agency, they’ve been our A-team to go to for everything.

I first met them in August of 2014 when I was a creative director at another agency. I was under the gun with a large client in New York. They came in and truly sped up the process, helping us deliver a very large website for the client. 

What is the status of this engagement?

When we started our company, they came over with us. It’s an ongoing partnership. One of our most recent projects started in October of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TRIARE, LLC has been able to execute the most complex projects we’ve asked for. There’s never been anything that they haven’t been able to deliver — the sky is the limit for them. 

The best thing about TRIARE, LLC is their leadership with Boris (CEO). He’s a Christian, and those values translate down through the company’s core values. From the top-down, he’s a calm, loving, gentle, strong leader.  If they mess up, they make it right. They won’t try to make excuses. He always delivers what we need. They’ve worked weekends or 24-hour shifts when we’ve had emergency rush projects. 

Their commitment and dependability stand out. As a leader of Shatterproof, we know we can come up with any solution we want for a client because we truly know that they’ll be able to execute it. They won’t create a fragile thing that can break easily — they do things well. We fully trust their team, and that’s rare. 

We don’t see them as a third-party or a vendor, but they’re like our family. They’re a part of our team and they run the most advanced side of our company.

How did TRIARE, LLC perform from a project management standpoint?

They’ve been really great. They’ve got two lieutenants next to Boris who are really strong. As we’ve grown, they’ve had to hire more. They’ve done a really good job training them on how to communicate with us. They’ve also been really good about hearing us out whenever we have issues or frustrations. Boris acts immediately on any feedback.

Their time zone difference is nine hours ahead of us. Everyone at our company is virtual, and we have employees all over the world. TRIARE, LLC has been very accommodating about working with us. If it’s necessary, they’ve worked hours outside of their typical 8 a.m. to 5 p.m. 

What did you find most impressive about them?

Our clients are always blown away by our work. Our creative work can be amazing, but if it doesn’t have a strong backbone like Boris’s team it’ll fall apart. So, that combination of strong creative and development work has skyrocketed our agency’s growth and quality. It’s been an amazing success for all of us. They’re a great partner. I have recommended them to a lot of other agencies.

Are there any areas they could improve?

Sometimes communication about the budget or what’s expected gets mistranslated from the top down. It always gets cleared up when we get on a call with Boris. But, being able to solve those things without the three of us would be great. If our account leads and their account managers could create solutions without needing owners all the time would be great. This has already gotten better over the past six months.

Do you have any advice for potential customers?

You need to have a clear scope of the requirements of the project. Without that, they don’t have full vision into what they need to do. Come in with the full project and technical requirements, a creative brief, a budget, and hours allocated very clearly on the size of the budget. Let them come back and adjust the hours as needed. 

A project lead should work closely with TRIARE, LLC so that communication is always ongoing. It’s helpful to communicate in real-time what TRIARE, LLC needs to the client. That will be the key to success.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a full-service marketing firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We were looking for efficient and responsive developers.

SOLUTION

What was the scope of their involvement?

We’ve done over 100 projects with TRIARE, LLC, including custom web and mobile app development. 

What is the team composition?

There were about four people assigned to this project, including a project manager.

How did you come to work with TRIARE, LLC?

We came across TRIARE, LLC online and decided to partner with them over email.

What is the status of this engagement?

We first partnered with TRIARE, LLC in January 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The custom mobile app they most recently developed is being used on two different platforms. It’s been installed over 50,000 times and has a four-plus star rating on both marketplaces.

How did TRIARE, LLC perform from a project management standpoint?

TRIARE, LLC laid out the project well, communicated daily, and hit each milestone.

What did you find most impressive about them?

The team was easy to communicate with and adhered well to the schedule.

Are there any areas they could improve?

At times, they could benefit from double-checking details and not rushing. 

Do you have any advice for potential customers?

Plan ahead and lay out a detailed scope at the beginning of the engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and owner of a furniture company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE, LLC?

We recently changed our online store from JTL-Shop to a Shopware platform. We needed a partner who could help us configure and develop individual plugins to serve our needs.

SOLUTION

What was the scope of their involvement?

TRIARE, LLC developed our e-commerce platform using PHP and JavaScript. We used different shop frameworks.

What is the team composition?

I was in contact with Boris (CEO, TRIARE, LLC) and 2–3 different developers. I’m very happy they don’t change quickly. I always had a chance to work over two years with one developer that was responsible for our project.

How did you come to work with TRIARE, LLC?

I can’t remember how I met them.

How much have you invested with them?

We’ve spent €27,000 (approximately $30,000 USD).

What is the status of this engagement?

We started working together in 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have a very good cooperation with Boris. They've helped us have a very good online shop. We’re now updating to a new version, which I expect will be even better. 

How did TRIARE, LLC perform from a project management standpoint?

I like their agile style of working. It was something I may have brought into their process. We are in very close communication with the developers. We chat with them every three hours, and the developers ask us questions in between. They have no problem making changes along the way that I want. 

We use Kanban and Trello. After they completed each task, I tested their work, approving it or having them correct it. They’re flexible and reliable. They never forget a meeting, and I get reports for each task.

What did you find most impressive about them?

When we have a launch date, TRIARE, LLC is willing to work nights and weekends. The developers are really committed.

Are there any areas they could improve?

I’d love them to have more design or frontend development skills. They have a very technical approach and it’d be nice if they were a full-service, one-stop shop for me.

Do you have any advice for potential customers?

You can choose between two ways of working with them. You can do the classic way of having a project manager, a QA guy, and a developer. You’ll need a very precise briefing that is finished—not changing along the way. You’ll then get good results after a few weeks or whenever it’s ready. 

I chose to work using a flexible agile approach. The client has to be very hands-on, pay attention to details, and have some understanding of PHP. That way, you can communicate directly with the developer like I did.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Amo City, a mobile cashback application. We work in 20 Ukrainian cities and our mobile application helps clients find goods and services and buy them from the best locations with discounts or bonuses. We also help businesses attract, keep, analyze, and communicate with their clients. We have a loyalty bonus and a cashback system for iOS and Android.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRIARE LLC?

I started developing the application two years ago with a freelancer from Ukraine. The result was really bad and had too many bugs. The app would crash if there was no internet connection, so I started looking for a company that could deliver within deadlines and had professional developers.

SOLUTION

What was the scope of their involvement?

TRIARE LLC developed a new application for me from scratch. Business owners have their own pages on our app where they can provide all the information about their businesses, including photos, video content, operating times, and descriptions of their establishments. Clients can navigate profiles and receive news and updates from businesses, as well as visit their websites and social networks. There’s a referral system for users and a discount and bonus cashback system. The app also has push notifications. 

What is the team composition?

They assigned a project manager, an iOS developer, an Android developer, a QA manager, and a backend developer. Their CEO and CTO were my two main points of contact.

How did you come to work with TRIARE LLC?

TRIARE LLC’s CTO was neighbors with my brother, and I came to speak with him for a few minutes. He asked me what I did and I told him about my cashback application. I told him I had a terrible developer and that I was looking for a new company, and he told me about what he did. We arranged a formal meeting at his office and set up a contract to start working together.

How much have you invested with them?

We’ve spent $60,000 on their work so far.

What is the status of this engagement?

We started working with TRIARE LLC around 18 months ago, in March or April 2018. We’re still collaborating with them and we have really big plans.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TRIARE LLC is really competent and professional. We’ve met all deadlines in the agreed time and the bug rate is really low. In fact, I haven’t seen any bugs in a very long time. The app was successfully launched to the App Store and Google Play, and we have more than 30,000 users in Ukraine that are spending money on our app. We’re using that money to build new features.

We’re currently among the five biggest cashback networks in Ukraine and we plan to become the biggest cashback network in Europe and then the world. I think we’ll reach those goals with TRIARE LLC.

How did TRIARE LLC perform from a project management standpoint?

Their project manager is very professional. We have meetings every week and we use Gannt diagrams for all the features, goals, and deadlines. 

What did you find most impressive about them?

We’re like a big family and their office is like my house. I see TRIARE LLC as my best friends and family, and they also understand me. They do their best and it’s a pleasure to work with them.

Are there any areas they could improve?

I think they can do more than what I can pay for, however, I don’t need any more resources right now. My application is successful and the team working on it is nice. I don’t want to change anything for the time being.

Do you have any advice for future clients of theirs?

I lost time and money working with another company and with freelancers. When I started working with TRIARE LLC, things got better. I can do my business without worrying about the development of the app. TRIARE LLC took this task upon themselves and I only see the results, which allows me to better focus on my work.

BACKGROUND

Please describe your company and your position there.

I’m the CEO/Founder of Meet & Right, a dating app company that is on a mission to make Coptic Orthodox dating less weird.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRIARE, LLC?

Initially, we needed mobile development services to fix bugs and make backend adjustments in order to help the app run faster. 

What were your goals for this project?

We wanted to take our app to the next level (e.g., UI overhaul, more agile server/database, etc.), and also be in a position to scale across platforms.

SOLUTION

How did you select this vendor?

We initially connected on a freelance site. After a couple rounds of interviews, I selected TRIARE, LLC because I was impressed with their unsolicited audit of our app and their understanding of our mission.

Describe the project in detail.

In the initial round of work, TRIARE, LLC fixed major bugs and app performance. Next they overhauled the UI/UX of the existing iOS application. After a successful initial round of work, I asked them to build the Android version. They also stood up a custom server solution and administration portal. They continue to provide development, QA testing, design, and project management services.

What was the team composition?

Our project team consists of project management, developers, and QA experts. We also have steady communication with the CEO, Boris.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched our refreshed iOS app and the Android app with minimal issues. Compared to our initial launch in 2018 with a different development group, this launch was quite smooth. Our users really love the new update and UX/UI overhaul. 

How effective was the workflow between your team and theirs?

TRIARE, LLC is very quick to push out updates and to correct bugs. They’re also proactive in addressing issues based on crash reports. The whole team does excellent work. We have regular communication and status reports. They answer all of my questions and address my concerns in a timely manner and with an appropriate level of urgency.

What did you find most impressive about this company?

TRIARE, LLC's team is extremely knowledgeable and diligent. Their team is stacked with talent, and I appreciate their ability to research complicated topics as needed. They also take the time to truly understand our user base and mission.

Are there any areas for improvement?

There were a few milestones that were delayed due to more time being needed. Ultimately this wasn’t a major problem, but it did cause minor challenges for us from a marketing/communications perspective. While I’m happy we spent the extra time, it would’ve been good if they added more buffer to the timeline. They also could have spent more time fine tuning the design of the administration portal.