TMO Group

BACKGROUND

Please describe your company and position.

 I am the Head of Finance of a retail company 

Describe what your company does in a single sentence.

Ours is one of the leading department stores in Singapore recognized for quality, value, and service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The primary goal was to modify our online shopping experience to better suit the local norms and preferences of consumers in our primary markets, beginning with Singapore. In order to make the platform seem more natural and intuitive to users in each nation, we sought to address variations in navigational patterns, payment preferences, and promotional involvement. The final goal was to increase user retention, lower drop-off rates, and boost conversion rates without having to rewrite the fundamental platform.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included a thorough evaluation and redesign of our eCommerce experience for Singapore customers.  TMO Group carried out a UX assessment with an emphasis on each market's content organisation, checkout process, and user behaviour. They proposed improvements to search and navigation and reorganised product categories to conform to local shopping logic.  Features related to loyalty and payments were modified to conform to local standards. A comprehensive audit report, design mockups, a localised taxonomy structure, and an implementation roadmap were among the deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw that more users completed their orders, fewer left during checkout, and a little rise in the frequency of repeat purchases following the project.  Finding what they were looking for was made easier by the new layout, particularly in the local categories.  Consumers were more assured and spent less time navigating during the checkout process.  According to consumer feedback, the purchasing experience seemed more comfortable and familiar.  In localised areas of the website, some of our retail partners also observed increased visibility for their specials.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group completed the project on schedule and kept things going without requiring a lot of our follow-up.  They responded quickly to our requests for clarifications or revisions, and they made good adjustments based on our input all along the way.  They kept us informed without micromanaging, and their communication was consistent without being intrusive.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to convert regional shopping customs into useful design decisions without making the process too complicated was what most impressed me.  They employed little, deliberate changes that truly made sense for every market rather than merely applying generic UX tweaks.  Although it was understated, it demonstrated their understanding of how to strike a balance between user behaviour, company objectives, and technological constraints.

Are there any areas for improvement or something TMO Group could have done differently?

To be honest, their work seemed well-planned and comprehensive, they complied with the deadline, comprehended the brief, and easily adjusted to our working style.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Structo

Describe what your company does in a single sentence.

Structo is a 3D printing solutions provider with a mission to build a completely personalised future through digital factories. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The goal was to create a practical, WeChat-based training and support platform for our distributors and OEM partners, mainly in China, so they could independently learn how to operate and maintain our printers, understand the product value, and access marketing or technical materials without needing ongoing, direct support from our internal team. It also aimed to streamline partner onboarding and track engagement in a structured way.

SOLUTION

How did you find TMO Group?

• Online Search
• Clutch Site

Why did you select TMO Group over others?

• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered the end-to-end development of a WeChat Mini Program tailored for Structo’s partner ecosystem. TMO Group handled planning, UX/UI design, and full-stack development, ensuring it met both technical and user needs within the WeChat environment. Key deliverables included interactive training modules, ROI calculators, certification tracking, and a backend dashboard for admin insights. The program was built to support bilingual content and mobile-first interaction. Integration with our CRM and structured user access levels were also part of the scope. Content hosting and basic analytics reporting were finalized before launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped reduce the time it took for new partners to get trained and start selling. More partners began using the training tools on their own without needing as much help from our team. We also saw more leads being submitted through the referral feature. Support requests related to basic printer setup and operation dropped. The team could track who completed training, which made it easier to follow up and offer the right support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group managed the project steadily and kept communication clear throughout. They delivered the major parts on time, with only a few small adjustments during testing. They were responsive when we gave feedback or needed changes, especially around user flow and language handling. We felt they understood the business context and adapted the technical work accordingly. Overall, the process was organized and reliable.

What was your primary form of communication with TMO Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to take a business process, partner training and enablement, and translate it into a functional, mobile-first tool within the WeChat ecosystem. They didn't just replicate a website; they adapted the flow to how partners in China actually use digital tools. Their attention to how users interact locally, and how that affects design and structure, showed thoughtful execution rather than just technical delivery.

Are there any areas for improvement or something TMO Group could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CMO of Yeo Hiap Seng (Yeo’s)

Describe what your company does in a single sentence.

Yeo’s offers a rich & extensive portfolio of top quality beverage & food products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• At Yeo Hiap Seng, the main goal for engaging TMO Group for Shopify Plus development was to modernize and elevate our e-commerce presence in a way that truly reflects the rich heritage and quality of our brand, while also making it easier for consumers across different markets to experience and access our products online. We wanted a platform that could scale with our growth internationally, cater to different customer preferences based on regions, and deliver a seamless, culturally-relevant shopping experience. It was important for us that the new online store not only strengthened our digital branding but also directly supported our efforts in expanding into new markets and connecting more personally with a younger, more digitally-savvy audience.

SOLUTION

How did you find TMO Group?

• Online Search
• Clutch Site

Why did you select TMO Group over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TMO Group redesigned and developed our Shopify Plus store, creating a fully customized, mobile-responsive site that reflects Yeo’s brand identity. They integrated multi-currency and multi-language features to support our international markets and optimized the user experience for easier navigation and checkout. The team also implemented backend solutions for inventory management and seamless order processing. Overall, the project delivered a scalable, future-ready e-commerce platform tailored to our growth goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new Shopify Plus store made it easier for customers to find and buy our products online. We saw more people visiting the site, staying longer, and completing their purchases without issues. Our team could also manage orders and update products more smoothly, which helped us work faster and better. Overall, the store gave us a stronger online presence and helped us reach more customers across different countries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group managed the project very well and kept everything organized from start to finish. They delivered the work on time and were always quick to respond whenever we had questions or needed changes. They really listened to our feedback and made sure the final result matched what we wanted for Yeo’s. Working with them felt smooth and professional throughout the whole project.

What was your primary form of communication with TMO Group?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about TMO Group was their ability to blend strong technical expertise with a deep understanding of our brand and global market needs. They crafted a tailored e-commerce experience that stayed true to Yeo’s heritage while catering to different regional preferences. Their attention to detail ensured a seamless and user-friendly platform. TMO Group’s commitment to long-term growth made them a valuable partner.

Are there any areas for improvement or something TMO Group could have done differently?

The project was carried out successfully.

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of Bluetab

Describe what your company does in a single sentence.

We are an IT consulting company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The goal of this work is to create a fully connected, data-driven commerce ecosystem where customer experiences are seamless and personalized across all touchpoints. We want to use the rich customer insights we manage to power smarter, more relevant interactions, boosting engagement, increasing conversions, and strengthening brand loyalty, while ensuring that our clients' digital and physical operations feel like one cohesive system.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project focused on creating a fully integrated omnichannel commerce ecosystem, merging web, mobile, social media, and physical store experiences into one seamless customer journey. We unified all customer interaction data into a single intelligent system, enabling hyper-personalized content, promotions, and product recommendations at every touchpoint. 
Our solution empowered cross-channel functionalities, such as shared carts and loyalty programs, ensuring fluid transitions between online and offline experiences. We also modernized the client’s backend architecture to support real-time data flows across commerce platforms and retail operations. The final deliverables included a dynamic omni-channel experience engine and advanced analytics dashboards, which now continuously optimize customer engagement and business performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped create a smoother shopping experience for customers, making it easier for them to move between online and offline channels without any disruption. Customers stayed longer, interacted more with the brand, and made more repeat purchases. The business also saw faster response times to customer needs and better decision-making thanks to real-time data. Overall, it made the brand feel more connected, personal, and easy to shop with across all platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient, with clear timelines and milestones throughout. They kept us informed at every stage, ensuring that any adjustments needed were addressed quickly. The team was responsive and flexible, always willing to adapt to our changing needs and priorities. Despite a few adjustments along the way, they delivered the project on time and met our expectations, staying focused on quality while maintaining a smooth workflow. Their proactive communication made collaboration seamless.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What’s most impressive about TMO Group is their ability to turn complex data into actionable, tailored solutions that directly drive business results. They combine deep technical expertise with a clear understanding of business needs, making them a true strategic partner.

Are there any areas for improvement or something TMO Group could have done differently?

None at all.

BACKGROUND

Please describe your company and position.

I am the Associate Director of Shanghai Junshi Biosciences Co Ltd

Describe what your company does in a single sentence.

Junshi BioPharma is an innovation-driven biopharmaceutical company which is dedicated to the discovery and development of innovative drugs and their clinical research and commercialization on a global scale. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The main objective was to establish a cohesive digital ecosystem that could support both our direct-to-consumer communication efforts and professional engagement with healthcare providers. We aimed to improve brand visibility, enable more targeted outreach, and streamline our digital marketing activities across different regions and platforms, while maintaining regulatory compliance.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Close to my geographic location
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered the development of a multilingual digital ecosystem including consumer-facing microsites and a secure portal for healthcare professionals. It involved setting up social media channels, email marketing workflows, and integrating everything with our existing CRM system for unified data tracking. TMO Group also implemented a content management system that supports localization and compliance workflows. They ensured alignment with data privacy regulations like GDPR and China’s PIPL. A key part of the work was building dashboards for campaign performance tracking. The project concluded with the launch of a pilot campaign for one of our metabolic treatments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw more healthcare professionals registering and returning to use the portal. Website traffic grew, with more visitors from outside China exploring our products. Our team could manage digital campaigns more efficiently across channels. Tracking and reporting became clearer and faster with the integrated dashboard. The system also helped us stay consistent with content and compliance in different regions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group managed the project with solid structure and clear communication throughout. They stayed on schedule, even when we had internal delays on content approvals. Their team was responsive, quick to adjust plans when priorities shifted, and proactive in flagging risks early. We didn’t have to chase updates; they kept us informed at every stage. Overall, they balanced flexibility and discipline well, which made collaboration smooth.

What was your primary form of communication with TMO Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to connect technical execution with real-world healthcare challenges. They weren’t just building a platform, they understood how HCPs think, how patients search for information, and how regulations shape every interaction. Their creative strength showed in how they translated complex needs into practical, user-friendly solutions without overcomplicating things. It felt like they were solving problems with us, not just delivering to a spec.

Are there any areas for improvement or something TMO Group could have done differently?

No real areas for improvement; they were proactive, clear, and stayed aligned from start to finish.

BACKGROUND

Please describe your company and position.

 I am the Project Manager of a beauty & cosmetics company 

Describe what your company does in a single sentence.

We provide full range of cosmetics for lips, eyes, face and body.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The project focused on modernizing how we present and manage our product offerings for B2B clients worldwide. Since we launch new products weekly with various formulas and packaging, relying on static documents was inefficient. We needed a digital platform where clients could browse, filter, request samples, and generate quotes independently. This platform also reduced the workload on our sales team and supported multiple languages to serve a global market. The goal was to make our product line more accessible and easier to navigate, improving the experience for our partners and private label customers.

SOLUTION

How did you find TMO Group?

• Online Search
• Clutch Site

Why did you select TMO Group over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involved developing a user-friendly digital platform that allows clients to explore our product catalog, customize packaging options, and request samples seamlessly. It included building features for real-time quoting and multilingual support to cater to our global audience. Integration with our internal systems ensured up-to-date product information and smooth order processing. The key deliverables were a fully functional B2B portal with sample request and quotation capabilities, designed for easy scalability. The platform was also optimized for both desktop and mobile use to ensure accessibility. Additionally, training and ongoing support were provided to help our team manage the system effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped us reduce the time it takes for clients to get product information and place sample requests. Our sales team spends less time answering routine questions, allowing them to focus on bigger deals. Clients find it easier to explore and customize products, which has improved their overall experience. The system also keeps product details up to date, reducing mistakes and confusion. We’ve seen stronger engagement from partners who now use the platform regularly to plan their orders. It’s become a key tool that supports our growth and helps us stay connected with clients worldwide.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well-structured and adaptive, striking a good balance between staying on schedule and addressing our evolving needs. They maintained transparent communication, which helped us stay informed without overwhelming us. Deadlines were consistently met, and when unexpected issues arose, the team was proactive in finding solutions. Their responsiveness made the collaboration smooth and ensured the final product aligned well with our expectations.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to understand our complex needs quickly and adapt their solutions without losing sight of deadlines. Their blend of technical expertise and clear communication made the whole process efficient and straightforward. It felt less like a vendor relationship and more like having a dedicated extension of our own team.

Are there any areas for improvement or something TMO Group could have done differently?

None comes to mind.

BACKGROUND

Please describe your company and position.

I am the Senior Executive Director of BGF Retail Co Ltd

Describe what your company does in a single sentence.

We are BGF Retail, which operates CU, the number one convenience store in Korea.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The objective of this project with TMO Group is to position BGF Retail Co Ltd at the forefront of innovation in the retail space. Our focus is on creating a seamless shopping experience through social commerce and mobile commerce, which will allow us to connect with customers in more personalized and efficient ways. By integrating these platforms, we aim to make it easier for customers to interact with our brand and access our products anytime, anywhere. This approach will support our growth as we expand into new markets, especially beyond Korea, by making shopping more accessible and intuitive for customers in regions like Indonesia and Malaysia. Ultimately, our goal is to drive customer loyalty and strengthen BGF Retail’s position as a global leader in the convenience retail industry.

SOLUTION

How did you find TMO Group?

• Online Search
• Clutch Site

Why did you select TMO Group over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with TMO Group involved developing a fully integrated social and mobile commerce platform that enables customers to easily access BGF Retail’s products through their preferred social media channels and mobile devices. This includes enhancing the user experience with intuitive interfaces, ensuring seamless purchasing capabilities, and leveraging social platforms to drive engagement and brand awareness. The key deliverables include a functional mobile app, optimized social commerce features, and analytics-driven insights to improve customer interaction. This project also focused on creating scalable solutions to support BGF Retail’s expansion into new international markets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped improve customer engagement by making it easier for people to shop through social media and mobile apps. It also made the shopping experience faster and more convenient, which led to more frequent interactions with the brand. We saw an increase in customer satisfaction due to the smoother and more enjoyable shopping process. Additionally, the platform provided valuable insights into customer behavior, which helped us refine our marketing strategies and better meet the needs of our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group’s project management was highly organized and efficient. They kept us informed throughout the entire process, providing regular updates on progress and ensuring all milestones were met. The team delivered the project on time, addressing any challenges swiftly and adapting to our evolving needs. They were responsive to our feedback and made necessary adjustments quickly, ensuring the final solution aligned with our vision and goals. Their proactive communication and flexibility made the collaboration smooth and productive.

What was your primary form of communication with TMO Group?

Virtual Meeting

What did you find most impressive or unique about this company?

What’s most impressive about TMO Group is their creative approach to solving challenges. They don't just deliver a product; they think outside the box and tailor their solutions to the unique needs of the business. They bring a fresh perspective to every project, blending technology and local insights to craft experiences that feel personal and innovative. Their ability to adapt and create something that truly resonates with our customers sets them apart as a forward-thinking, creative partner.

Are there any areas for improvement or something TMO Group could have done differently?

TMO Group delivered exceptional results, exceeding expectations with creative solutions.

BACKGROUND

Please describe your company and position.

 I am the Senior Director of a pharmaceuticals company 

Describe what your company does in a single sentence.

We develop, manufacture and distribute world-class radiopharmaceutical products with a renewed focus on cancer, exploring untapped potential for new innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The main objective behind developing the Cross-platform Mini Programs was to enhance accessibility and user engagement with Curium Pharma’s services. The goal was to provide a seamless, user-friendly experience across multiple platforms, ensuring that healthcare professionals and patients alike could easily access critical information and resources related to nuclear medicine treatments. These Mini Programs were designed to streamline workflows, improve communication, and ensure that medical teams have quick access to the necessary tools and information, ultimately optimizing patient care and improving treatment outcomes. This approach aligns with Curium’s commitment to innovation in the healthcare space and its dedication to providing life-changing diagnostics and therapeutics.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the Cross-platform Mini Programs involved designing and developing a robust digital solution tailored to the needs of healthcare professionals and patients. The focus was on creating user-centric, responsive interfaces that could be accessed across multiple platforms, offering critical features like treatment tracking, appointment scheduling, and easy access to radiopharmaceutical information. Key deliverables included the seamless integration of these programs with existing healthcare systems, ensuring real-time updates and data consistency, and incorporating secure, HIPAA-compliant protocols to protect patient information. The ultimate goal was to ensure that both clinicians and patients could navigate the digital tools with ease, supporting the delivery of life-changing healthcare services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project showed significant improvements in how users interacted with the Mini Programs. Healthcare professionals found it easier to access and share critical treatment information, which helped streamline their workflows and improve decision-making. Patients were able to schedule appointments and track treatments more efficiently, leading to better engagement with their care. The system also provided quicker and more accurate updates, improving the overall experience for both medical staff and patients, demonstrating that the Mini Programs helped make healthcare delivery more efficient and effective.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group's project management approach was highly structured and responsive. They worked closely with our team at Curium Pharma, ensuring clear communication throughout the development process. They consistently delivered milestones on time and adapted to our evolving needs, especially when it came to aligning the Mini Programs with specific functionalities required by healthcare professionals and patients. When we had new requests or needed adjustments, TMO Group responded quickly and made necessary revisions without delay. Their attention to detail and ability to pivot when needed helped ensure the project was a success and met our expectations.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about TMO Group is their ability to blend innovative digital solutions with a deep understanding of local markets, particularly in Asia. Their approach to creating seamless, cross-platform experiences that are tailored to both healthcare professionals and patients is impressive. Additionally, their responsiveness and adaptability to changing project requirements demonstrate a high level of commitment to their clients' success.

Are there any areas for improvement or something TMO Group could have done differently?

TMO Group consistently exceeded expectations throughout collaboration.

BACKGROUND

Please describe your company and position.

I am the Strategy and Special Projects Head of Landi Renzo.

Describe what your company does in a single sentence.

Landi Renzo is the global leader in the natural gas, biomethane and hydrogen sustainable mobility and infrastructure sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• Our goal in working with TMO Group through IT Staff Augmentation was to quickly strengthen our internal capabilities in digital innovation without the delays of a full hiring cycle. We needed highly specialized developers and digital experts to support our ongoing projects in sustainable mobility technologies, and TMO Group had the expertise we trusted. This collaboration helped us accelerate the digitalization of some of our operations, improve the flexibility of our tech team, and ensure that we could respond faster to evolving business needs, especially as we expanded our solutions in hydrogen and biomethane infrastructure globally.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with TMO Group through IT Staff Augmentation focused on extending our internal IT capacity by seamlessly integrating their developers, system architects, and QA specialists into our teams. Rather than outsourcing projects, we specifically needed skilled professionals who could adopt our workflows, tools, and company culture while supporting key initiatives in software development, cloud optimization, and platform maintenance. These augmented team members worked under our management, collaborating daily with our engineers to speed up digital enhancements while ensuring technical excellence. The key deliverables were: rapid onboarding of highly skilled IT talent, consistent integration with our internal teams, continuous contribution to active digital transformation projects, and flexible scaling of technical resources based on evolving project demands.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with TMO Group helped us complete important digital projects more efficiently. We were able to improve our internal systems, address technical issues quickly, and roll out updates without delays. The added support allowed our core team to focus on larger projects while still keeping up with daily tasks. As a result, we became more agile, more productive, and better equipped to handle the growing demands of our hydrogen and biomethane business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group's project management was sharp and intuitive. They didn’t just follow the plan; they were always actively listening, adjusting to our changing needs in real time. When things needed to shift, they didn’t hesitate or drag their feet; instead, they were quick to recalibrate and keep everything on track. There was a fluidity in how they managed the work, you could tell they understood the urgency of our goals and responded almost instinctively to make sure we stayed ahead. Timelines weren’t just met, they were respected, and even when we asked for last-minute adjustments, they handled it with efficiency and ease.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What’s most impressive about TMO Group is their agility and how quickly they become part of our team. They don’t just follow instructions; they understand the bigger picture, offering solutions that feel tailored to our unique needs. Their ability to stay ahead of challenges and deliver results without missing a beat makes them stand out as a truly valuable partner.

Are there any areas for improvement or something TMO Group could have done differently?

Nothing.

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Guangdong Bawei Biotechnology Corporation

Describe what your company does in a single sentence.

To make remarkable contributions to the human health and beauty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The main goal of this project with TMO Group was to enhance our B2B eCommerce capabilities, ensuring a smooth, efficient expansion into new markets. We aimed to streamline our business operations by integrating a more scalable platform that could handle our growing product range and customer base. This would not only improve internal processes but also provide a better, more seamless experience for our partners and clients globally. The overall objective was to facilitate faster, more reliable transactions and create a more cohesive, data-driven environment for future growth.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a complete overhaul of our B2B eCommerce platform to integrate Adobe Commerce, ensuring it was tailored to our specific needs in the cosmetics manufacturing industry. TMO Group focused on designing a user-friendly interface, enhancing product catalog management, and implementing advanced inventory tracking systems. They also worked on optimizing our platform for faster performance and easier navigation for our partners. Key deliverables included a fully functional eCommerce platform, integration with existing systems, improved UI/UX design, and optimized data management tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a smoother and faster online experience for our B2B partners, making it easier for them to browse products, place orders, and track shipments. We also saw better communication between our internal systems and the platform, which helped reduce errors and improve efficiency. The new system allowed us to handle a larger volume of orders without delays, and it provided better insights into customer behavior and sales trends, helping us make more informed business decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group's project management was highly organized and efficient. They kept us updated throughout the process and were quick to adapt to any changes or additional requirements we had. They delivered the project on time, meeting all key milestones as planned. Whenever we had concerns or specific needs, they were responsive and offered practical solutions, ensuring we were always on the same page. Their team worked closely with us to ensure everything aligned with our business goals.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about TMO Group is their deep understanding of both the technical and strategic aspects of eCommerce, particularly in the context of cross-border trade. Their ability to tailor solutions specifically for our industry, while integrating the latest technologies, was impressive. They also demonstrated a strong commitment to collaboration, making sure we were involved at every stage. What I found truly unique was their focus on data-driven decisions and how they leveraged that to optimize our platform for growth and efficiency.

Are there any areas for improvement or something TMO Group could have done differently?

None comes to mind.