TheGenieLab

BACKGROUND

Please describe your company and position.

I am the e-commerce director of Cosabella

Describe what your company does in a single sentence.

We sell premium lingerie & sleepwear for women.

we are US based, italian inspired company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Website maintenance
• Website development

SOLUTION

How did you find TheGenieLab?

We have been working together for years

Why did you select TheGenieLab over others?

• High ratings
• Referred to me

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with Genie Lab for 10 hours a month more or less.

They help us whenever there is some website development to be done, mostly in the front end for promos or some new feature we need.

At the moment they are helping us getting ready for our new Loyalty program next week

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

That the tasks were getting done respecting deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

TheGenieLab has been working with Cosabella for a while, so they know our site very well.

Are there any areas for improvement or something TheGenieLab could have done differently?

No, everything is good so far

BACKGROUND

Please describe your company and position.

I am an executive of Bonds Packaging Limited

Describe what your company does in a single sentence.

Food packaging distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• SEO enhancement of our online Shop
• Customer communication enhancement
• Loyalty scheme launch
• Coordination with Social Media marketing

SOLUTION

How did you find TheGenieLab?

• Online Search
• Referral

Why did you select TheGenieLab over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Work incorporating various workstreams including:

Google search console

Google Analystics

Comprehensive SEO Audit

Blogs development

Growth of online reviews

Site promotion

Loyalty scheme structuring and launch

Customer communication/engagement enhancement

Coordination with Social Media marketing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All goals set for the project were met in full with excellent and consistent advice and guidance from the GenieLab team members led by Christian and Fouzia.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent and clear project managment throughout. As the project evolved in terms of outcomes and additional goals added we were very happy with the response to our needs.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

First class experts in Christian and Fouzia as project leaders with a very capable support team.

Very clear communication, very easy to deal with throughout making for an excellent working relationship thoughout.

First class technical capabilities, impressive expertise demonstrated throughout the project.

Are there any areas for improvement or something TheGenieLab could have done differently?

Could not be more happy with the service.

BACKGROUND

Please describe your company and position.

I am the Owner of THBC

Describe what your company does in a single sentence.

Your company, The HeartBreak Club, designs and sells stylish streetwear with a focus on high-quality knitwear, blending fashion and individuality while promoting creativity and social impact through innovative collaborations and charity initiatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

Completion of a functional website

SOLUTION

How did you find TheGenieLab?

Referral

Why did you select TheGenieLab over others?

Referred to me

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Design and Development: 

• Custom Shopify theme tailored to The HeartBreak Club’s aesthetic and branding.
• Homepage highlighting the brand’s story, latest collections, and key promotions.
• Product pages with detailed descriptions, high-quality images (front and back), and size guides.
• Responsive design for optimal performance across desktops, tablets, and smartphones.

E-Commerce Functionality:

• Integration of a secure payment gateway to accept credit cards, PayPal, and other payment methods.
• Shopping cart and checkout system with options for discounts or promo codes.

Content Management:

• Easy-to-use backend for adding/editing products, images, and text.
• Blog or updates section to share brand news, style tips, or collaborations.
• SEO-friendly structure to improve visibility on search engines.

Brand Representation:

• Integration of The HeartBreak Club’s logo, fonts, and color scheme to ensure cohesive branding.
• Space for the brand mission and values, including charity initiatives and upcoming collaborations.
• "About Us" section highlighting the brand story and vision.

Marketing Integration:

• Email subscription form for newsletters and exclusive offers.

Technical Support and Maintenance:

• Initial testing for bugs and usability issues.
• Order management.
• Post-launch support for minor updates or troubleshooting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The original launch date for my project was set for December 1st, but the process faced repeated delays due to issues with the salesperson. Throughout the process, the salesperson continually requested additional payments and, on the day before the agreed launch date, claimed to have worked double the agreed-upon hours, demanding extra payment to complete the website. When I reached out to address this unexpected demand, my messages went unanswered.

Despite these challenges, I was impressed with the rest of the team. Fouzia and Chris were fantastic! They maintained excellent communication and ensured that all tasks were completed to the standard I was hoping for. Their professionalism and dedication stood out, especially compared to my experience with the salesperson.

While I’m ultimately satisfied with the completed website, the experience was overshadowed by my disappointment with the salesperson’s lack of transparency and the unprofessional tactics they attempted. Thanks to the hard work of Fouzia and Chris, the project was brought to a successful conclusion, but I hope future interactions are handled with more integrity.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found their communication style unique since there wasn't too much transparency.

Are there any areas for improvement or something TheGenieLab could have done differently?

• Transparency in Communication:

The salesperson should ensure clear and upfront communication regarding timelines, costs, and any additional work required. Last-minute requests for additional payments undermine trust and can create unnecessary stress for clients like myself.

• Accountability and Responsiveness:

Ignoring client messages, especially regarding critical issues like unexpected payment demands, is unprofessional. TheGenieLab could implement a system to ensure all team members, including sales personnel, respond promptly to client concerns.

• Adherence to Agreements:

The team should strictly adhere to agreed-upon terms, including the scope of work and timeline, to avoid unexpected delays or disputes.

• Conflict Resolution Protocol:

Establishing a clear protocol for resolving disputes or concerns about billing or workload discrepancies can help address issues promptly and maintain client satisfaction.

Company Responses

The service provider responded on March 19th, 2025
Thank you for sharing your feedback. We’re happy to hear that you’re ultimately satisfied with the completed website and appreciate your positive comments about Fouzia and Chris.
At TheGenieLab, we take transparency and communication seriously, and we regret any confusion that arose regarding hours and invoicing. To clarify, our team worked beyond the initially agreed hours to ensure the best outcome for your project, and we absorbed additional costs to meet your needs.

While we strive to make every project a seamless experience, we recognize that billing updates could have been communicated more clearly. We appreciate your feedback and will use it to further refine our internal processes. If there’s anything further you’d like to discuss, we’d be happy to connect. Wishing you success with your brand!

BACKGROUND

Please describe your company and position.

I am the CEO of Caterpy

Describe what your company does in a single sentence.

Caterpy is a distributor for patented elastic no tie shoelaces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Customize the connection between Veeqo and QBO

SOLUTION

How did you find TheGenieLab?

Referral

Why did you select TheGenieLab over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from TheGenieLab were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

TheGenieLab helped customize the connection between our inventory software Veeqo, and our accounting software, QuickBooks Online. There were custom requests for certain data to be include and excluded during the sync'ing process. They specifically helped in tailoring the software for our specific needs with sales channels and customer filtering.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The company contact list and invoice/payments syncing between the systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Email responses and code execution were in a timely matter. When further clarification was needed, they were freely available to join a video conference meeting to describe in more detail.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The existing software made was impressive for low monthly fee, and ability to customize for our individual needs.

Are there any areas for improvement or something TheGenieLab could have done differently?

Improvements in customization abilities in their Veeqo/QBO connection without going through a developer. Access for us to change customer IDs on the internal TheGenieLab database so we could make changes on our own.

BACKGROUND

Please describe your company and position.

I am the President of an ecommerce company 

Describe what your company does in a single sentence.

Retailer of arts & crafts equipment, materials and supplies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheGenieLab to accomplish?

• Website Optimization
• Website Maintenance

SOLUTION

How did you find TheGenieLab?

Referral

Why did you select TheGenieLab over others?

• High ratings
• Referred to me

How many teammates from TheGenieLab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have an ongoing project to maintain, optimize and update our ecommerce website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Projects are identified and then prioritized on an ongoing basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management. Periodic updates are provided and communication is always timely and on point.

What was your primary form of communication with TheGenieLab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The GenieLab team is professional, extremely knowledgeable, and very responsive.

Are there any areas for improvement or something TheGenieLab could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

executive of a fishing tackle company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

We wanted a package protection application at check out to offer insurance to our customers. Simple, Clean, and fast was the efficiency.

SOLUTION

How did you select this vendor and what were the deciding factors?

Location close to us in south Florida. And reading reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Held a meeting, provide the scoop of work. Collaborated and came up with a solution. Excellent communication.

How many people from the vendor's team worked with you, and what were their positions?

2. Project manager and programmer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The simple nature of the app makes it seem less to check out. We get a steady of purchases cause of this.

Describe their project management style, including communication tools and timeliness.

Meetings via meetings. Email communication.

What did you find most impressive or unique about this company?

They seem to know what we were looking for maybe cause of past projects but the scope was inline to what we needed.

Are there any areas for improvement or something they could have done differently?

Next time I personally would spin up a test environment for our store so we can properly test the whole thing and not on the live store.

BACKGROUND

Please describe your company and your position there.

I am the founder of a DTC brand....we make luxury men's grooming products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

I hired The Genie Lab to help me get started with an SEO strategy and implementation.

SOLUTION

How did you select this vendor and what were the deciding factors?

I wanted a company that was experienced, flexible and willing to share their extensive knowledge. I wanted to not only have the work done but I also wanted to know the details...

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We developed an SEO strategy that would attract potential customers to my website...we scoped out my ideal customer, generated key words and began implementing and creating new content for my prospects. I quickly discovered that Genie Lab could do much more for my business...they were instrumental in helping develop my overall strategy.

How many people from the vendor's team worked with you, and what were their positions?

I worked with Christian who was their in house SEO expert...

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I can't share specific traffic numbers but I was very pleased with the outcome and results...

Describe their project management style, including communication tools and timeliness.

Very professional, delivered results on time...

What did you find most impressive or unique about this company?

The incredible follow up and delivering results...They went above and beyond in helping me scale my business.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the founder of an inclusive, community-driven health, wellness, and content brand for modern parents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire THEGENIELAB LLC, and what were your goals?

We hired the Genie Lab to build our e-commerce website on shopify.

SOLUTION

How did you select this vendor and what were the deciding factors?

We bid the project out to three companies and they had the most experience in our sector.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Built out a shopify e-commerce website. They went above and beyond to ensure the project was delivered on-time and in scope.

How many people from the vendor's team worked with you, and what were their positions?

We worked with about five people from the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

THEGENIELAB created a brand new website on Shopify. They were extremely patient with us, as we had a lot of hiccups, including a name change in the middle of the project that required a rebrand. They have gone above and beyond to help me understand how to make changes, and even came to the rescue when I accidentally crashed the site. I highly recommend.

Describe their project management style, including communication tools and timeliness.

They were very responsive and went above and beyond to help us.

What did you find most impressive or unique about this company?

Their willingness to do whatever it takes to help make the project succeed

Are there any areas for improvement or something they could have done differently?

No. They worked so hard to make sure that we were satisfied with the outcome.