SunTec India

BACKGROUND

Please describe your company and position.

I am the Marketing Responsible of Luxinmo Real Estate

Describe what your company does in a single sentence.

Luxury Real Estate in Spain

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

Photos editing for a luxury real estate

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• High ratings
• Good value for cost

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a partner to assist us in editing photos for the luxury properties of our real estate agency, enhancing them with a touch of luxury and elegance.

• Photo Editing: 
  • Enhance lighting and contrast to ensure each photo is vibrant and eye-catching.
  • Retouch images to remove any imperfections, ensuring a polished and pristine look.
  • Adjust colors to create a warm, inviting atmosphere that highlights the property's best features.
  • Apply high-end filters and effects to give the photos a luxurious and elegant feel.
• Staging Enhancements: 
  • Virtually stage rooms to showcase the potential of the spaces with high-end furniture and decor.
  • Add luxury elements such as art pieces, plants, and accessories to create a sophisticated ambiance.
• Consistency and Branding: 
  • Maintain a consistent editing style across all photos to ensure a cohesive and professional presentation.
  • Incorporate our brand’s aesthetic and values into the photos to reinforce our identity in the luxury market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Retention: A 35% increase in the average time visitors spent on our website.
• Higher Click-Through Rates: A 30% rise in click-through rates on real estate portals.
• Enhanced Corporate Image: Positive feedback and recognition from clients regarding the improved quality and elegance of our property photos.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The projects are delivered to us practically on the same day.

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

They impressed us with their professionalism, personalized interaction, and the high-quality results of photo edits. Their attention to detail and commitment to excellence truly set them apart, making them an exceptional partner for our luxury property listings.
 

Are there any areas for improvement or something SunTec India could have done differently?

For the moment we are very happy with them

BACKGROUND

Please describe your company and position.

I am the Owner of Purple Elephant Promotions

Describe what your company does in a single sentence.

We are a distributor of decorated promotional products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• To Create a Website with 25,000 product sku's
• to revamp and revise the website to reflect a new decorating business
• To perform SEO and SOO and get us significantly more business from these efforts.

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• Pricing first our budget
• Great culture fit
• Company values aligned
• Other

What was the size of SunTec India’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project one was completed in 2002-2003 and involved creating a website from scratch and building a database of 25,000 products with individual sales pages for each product and significant search capabilities of the database. This was accomplished successfully at a reasonable cost and ahead of deadline. More recently, 2017 iSuntec revised the website when I purchased a screen printing and embroidery business with 13 employees.

Again, I was VERY pleased with their work and communicating with them was a breeze. The last project I worked with SunTec on...aside from one we are about to do...was that we trusted SunTecu with alll our social media marketing, or SEO, and PPC ads on FaceBook, Instagram, and Google. We were extremely pleased to be able to send this business to our trusted partner of over 20 years now. SunTec came through as always...gaining us over 10,000 followers on FaceBook and successfully increasing our PPC and SOO results. I HIGHLY Recommend SunTec.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completion of the searchable database of 25,000 products
• Conversion of Website to cover new business.
• Success in gaining 10,000 followers on FB and increasing our PPC success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication has always been great with SunTec. In most cases, they exceeded my expectations. Due to the volume of work, on the few occasions, they needed more time....it was always for a good reason and they always delivered more than originally promised. We have truly had a partnership with SunTec and they have been quick to make suggestions for improved deliverables and nuances of the various project that I hadn't thought about. 1+1 = 3 with SunTec adding to projects and taking some in new ways than originally conceptualized...always improvements in the final products.

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

Ease of communication. For being a foreign firm, I found them extremely easy to communicate with and I grew to love their culture and rely on the individuals...particularly Murli and Rajesh.

Are there any areas for improvement or something SunTec India could have done differently?

It took a while to get used to the different cultures and different holidays for working together. In the early days, 20 years ago...I think SunTec was a little afraid to say no to anything and would respond with we'll try. As they grew and became more confident and competent as a company, that issue was resolved as they "grew into their dreams."

BACKGROUND

Please describe your company and your position there.

I am the Business Manager for a small online retail company. We sell textile products to trade customers and consumers. We offer an in house embroidery service to personalise or brand goods. My role involves overseeing our ecommerce sales team, so I often am involved in liaising with Suntec on the SEO work they do for us. They are also building a new Magento V2 site for us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SunTec India?

To manage our SEO for our website and build us a Magento V2 website.

What were your goals for this project?

1. To streamline our website to make it an easier experience for customers
2. Improve organic traffic with proper hygiene
3. Increase return on investment with PPC

SOLUTION

How did you select this vendor?

They contacted us, demonstrated the scope of what their business can offer from basic administration support to technical website/ SEO support

Describe the project in detail.

Our SEO/PPC had been inconsistent in performance for several years. We felt we'd been led in circles by other companies and wanted a fresh start. Our website, whilst fairly new, we had too many add ons and background software causing ongoing conflicts and issues.

We wanted to take it back to basics and keep things simple for customers, simple for staff operations to ensure we can focus on deliverying great products vs. micro managing our website.

What was the team composition?

1. SEO/PCC - We have a dedicated person per month, we saw improvements from month one and this has been consistent through out. Our dedicated person was supervised by a manager who kept in touch and helped us with questions as needed.
2. Website - We had a project manager change during the website build, but not because we asked for it or any issues just that the original project manager went on maternity leave. There has been some communication issues in this transition but the project managers boss and our account manager are proactive in resolving things where needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

1. SEO/PPC - Our return on investment has much improved, especially in PPC campaigns. Just having someone focused on it consistently means that we have seen an improvement with sales growth around 20%
2. Website - This is still ongoing and the website will launch in 2020

How effective was the workflow between your team and theirs?

Use of emails and skype to communicate. Sometimes I think too many emails back and forth, I would recommend a 'task' delegation or other system be implemented to make it clear what is outstanding as emails can get hard to manage.

What did you find most impressive about this company?

They are eager to find a solution or answer for you. Even when you change your mind about a decision. Whilst some language difficulties, Suntec have certainly been a lot easier to keep up with and understand then various other SEO companies we have worked with or web developers. Feels far more transparent.

Are there any areas for improvement?

Maybe just on the managing the website having a system for tasks and the project to be managed overall, to help streamline things as emails to get tedious and hard to keep on top of.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO for a sporting goods retail company, MM Goods.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SunTec India?

We sell our goods primarily through the Internet, so we needed some assistance with our e-commerce platform management.

SOLUTION

What was the scope of their involvement?

SunTec India is responsible for product entry management on our Magento-powered e-commerce platform. We send them our documentation for thousands of our products that need to be created in our English-language database.

What is the team composition?

I have one contact person, but there is a larger team that supports the project. 

How did you come to work with SunTec India?

They sent me an unsolicited email that happened to be offering the exact service we needed.

How much have you invested with them?

We’ve spent between $10,000-$50,000 so far.

What is the status of this engagement?

We began working with SunTec India in January 2014, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Though SunTec India still supports us on an ongoing basis, the first portion of the engagement involved transferring all of the products in our existing database from one e-commerce platform to another. The team has successfully completed what we wouldn’t have been able to inhouse.

How did SunTec India perform from a project management standpoint?

There has been a learning curve, but since we’ve been engaged for such a long time, our project manager has become more familiar with our business processes and able to act without much direction. Currently, our cooperation is running very smoothly.

What did you find most impressive about them?

SunTec India does what they’re supposed to do, and they do it well. They’ve been an invaluable help to us. 

Are there any areas they could improve?

We’ve had some problems along the way, like incorrect creation of products or lack of understanding of some details. But, throughout the course of the project, SunTec India has improved and we don’t have much to reproach them. 

Do you have any advice for potential customers?

If you partner with SunTec India for a product data entry project, be as specific as possible with them in terms of details. Don’t expect them to have pre-knowledge regarding your particular business. Over time, the learning curve will improve. 

BACKGROUND

Please describe your company and your position there.

I am the Director at an online Jewelery & Antique retailer in the UK

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SunTec India?

I use Suntec India's sevices to help me manage 3 of my online platforms, which includes creating new listings on a weekly basis

What were your goals for this project?

To increase online traffic & sales to my sites by consistently adding new content & products

SOLUTION

How did you select this vendor?

I was recommended SunTec India by a colleague in the retail Antiques sector who also uses their services

Describe the project and the services they provided in detail.

Photoshop products images & creating new listings for websites

What was the team composition?

There are four team memebrs which I work with

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I am very happy with Suntec India's services, in particular Sunny Parasher. Sunny is very helpful & relaible with quick responses to any querties I have. I was worried initially about handed over control & outsourcing my business but they handled everything very smoothly & with great care.

Since using this service I have noticed an increase in traffic to my sites & I have been able to grow my stock inventory & drives sales which is something that I would not been able to do single handedly on my own as I would not have had the time to do this on my own. Sunted India comes highly recommended & I would also use them for other projects.

How was project management arranged and how effective was it?

Very effective project management, excellent communication & they take direction very well.

What did you find most impressive about this company?

They have quick responses & work well with deadlines.

Are there any areas for improvement?

No

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a luxury car art print company that ships throughout North America. The prints that we sell are best described as canvas wall art prints ready to hang.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SunTec India?

After I established competitive prices for my products, I needed to get them on Amazon. I needed a service provider to establish my company’s presence on the platform because our main concern was being discovered.

SOLUTION

What was the scope of their involvement?

SunTec India’s first step was to implement backend keywords. Their team researched the keywords for us to use on all of our prints. The only variation is the model type, which is mixed into the backend keywords. As soon as I make a print, I send them to their team that uploads them to Amazon.

The SunTec India team and I are discussing social media marketing via Facebook or Instagram. We have over 400 prints in the collection, so we’re at the point where the collection’s good. The next step is to drive more traffic to our website through social media. We do more business with Amazon, eBay, and Etsy than the website. Now, we want to drive traffic to the website as well.

What is the team composition?

When I contacted them, Rajiv (Senior Web Designer, SunTec India) went over my needs and goals. After he thought about what needed to happen, he assigned a project lead and his team to the project. When I give them new products, he and his team upload them.

How did you come to work with SunTec India?

I needed to buy around 300 hours of data entry but didn’t know how to do it. I searched for data entry in India and that’s how I found SunTec India.

How much have you invested with them?

I spent about $1,000 on their services.

What is the status of this engagement?

We started working together in September 2019 and the engagement's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SunTec India got my company on Amazon. If you search Amazon for a luxury car brand, the company's prints occupy the better part of the first three search pages. People often search luxury cars by their model names. Even if a user enters a broad search term, we will occupy the first three search pages. Their team's fast and right on everything. They don't miss a mark. My experience with them has been excellent and that’s why I’m interested in helping them.

How did SunTec India perform from a project management standpoint?

Their communication's clear and their scheduling's on point. They’re extremely efficient. SunTec India's 13 hours ahead of me. As long as I upload images for them around 7 p.m. my time, it’s guaranteed that when I turn my computer on at 7 a.m. the work’s done. Their team checks in about my satisfaction with their services once a month. They go to great lengths to make sure that their customers are happy.

What did you find most impressive about them?

I’ve never worked with a more efficient company. They’re professional and don’t miss a beat. Their communication’s good, so working with them's a good experience.

Are there any areas they could improve?

No, it’s absolutely wonderful to work with them.

Do you have any advice for potential customers?

As soon as I contacted them, they put me in contact with Rajiv. He took it from there and makes sure that I’m taken care of well.

BACKGROUND

Please describe your company and position.

I am the CEO of an e-commerce company 

Describe what your company does in a single sentence.

We are manufacturing with the bulk of our sales being from ecommerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Web Data Entry
• Web Marketing
• Content

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SunTec India were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have had them working on Web marketing, Data Entry and Content Creation on Amazon and other channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Being able to get projects to completion in a timely manner. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they have always been punctual with communication and have always completed items by deadlines.

What was your primary form of communication with SunTec India?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness is impressive.

Are there any areas for improvement or something SunTec India could have done differently?

Everything has been well.

BACKGROUND

Please describe your company and position.

I am the Founder of Vikranta Trading and Export

Describe what your company does in a single sentence.

Manfucturer for Herbal Teas 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• To get good quality A+ content for Amazon US page

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

High ratings

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Develop content for our Amazon US Store
• Good visulas
• Right messaging about produts

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Deliver good quality content and visuals for each of the produts
• Deliver a engaging conent for A+
• Create a appealing store page

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes- all the work was done professionally and in time. 

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

SunTec India's swift responses and timely delivery of quality work were impressive.

Are there any areas for improvement or something SunTec India could have done differently?

All good

BACKGROUND

Please describe your company and position.

I am the Catalog Operations Manager of a printing company.

Describe what your company does in a single sentence.

Print

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

Image editing

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

• Good value for cost
• Other

How many teammates from SunTec India were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Image masking/editing on multiple images with a 24hr turnaround time

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

24hr turnaround on batches of images enables us to meet the tight project deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There is a fast, efficient workflow between our team and Suntec. Turnaround times are tight, but deadlines are consistently met, and queries promptly addressed. 

What was your primary form of communication with SunTec India?

Email or Messaging App

What did you find most impressive or unique about this company?

SunTec India provided image editing support with a very fast turnaround at an affordable price.

Are there any areas for improvement or something SunTec India could have done differently?

Consistency between images can vary

BACKGROUND

Please describe your company and position.

I am the Advisor of Eyes Retail SL

Describe what your company does in a single sentence.

We sell images

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SunTec India to accomplish?

• Accuracy
• Flexibility
• Time response

SOLUTION

How did you find SunTec India?

Online Search

Why did you select SunTec India over others?

Good feeling when starting

How many teammates from SunTec India were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We collaborate with Suntec since more than 2 years daily. They support us editing images at real time with unnexpected demmand, so they need to be fast and flexible at the same time. Sunec is able to add more resources in order to cover an increase of the demmand in few minutes. They are available when they are needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Time reaction
• Quality of edition
• Speed of edition

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They have to edit all images we sell on time in a short time.
• Yes, they have quick reaction when it is needed
• They are able to add resources each time we need more people from them.

What was your primary form of communication with SunTec India?

Virtual Meeting

What did you find most impressive or unique about this company?

• We feel good with the team.
• Flexibility
• Easy communication

Are there any areas for improvement or something SunTec India could have done differently?

So far so good