Straight North

BACKGROUND

Introduce your business and what you do there.

We’re a full-service provider of water treatment applications and programs. We work largely with agricultural customers in California by helping them treat their irrigation waters for different kinds of crops. We also have an industrial water treatment division that focuses on food and beverage factories, commercial buildings, and various manufacturing environments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

We were getting all of our customers by reaching out, so we wanted ways to generate some inbound interest. We were looking to create avenues—particularly through SEO—through which people could find us easier.

SOLUTION

What was the scope of their involvement?

Straight North helps us with our SEO. They made changes to our website to make it SEO-sensitive, and after taking some time to understand our business, they started generating content to publish on the site. They provide articles on a routine basis, which I go through and edit before sending it back to them to publish. They set up our Google Analytics and give us frequent reports to inform us of our progress.

What is the team composition?

We worked with 2­–3 people, but I primarily interfaced with Taylor (Account Manager, Straight North).

How did you come to work with Straight North?

They were introduced to me through a friend and business partner. I was initially intrigued by SEO, which I wasn’t very familiar with, and after doing some research I figured that a service provider could get us off the ground.

How much have you invested with them?

We’ve spent somewhere between $50,000–$100,000.

What is the status of this engagement?

The work began in February 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of their work has been excellent. Over the past year, we’ve made significant improvements in making ourselves visible and available to those seeking our services.

A major value-add has been the “leads” dashboard, located on Straight North’s web platform, which records interest generated from our website. That’s been very useful for training purposes, and Google Analytics has also been helpful in guiding us through our progress.

How did Straight North perform from a project management standpoint?

We didn’t have any issues. The internal project management platform they shared with us was useful, and Taylor did a great job of staying on the content calendar.

What did you find most impressive about them?

Their sales department is very skilled. I got the answers to the questions I had, and they were efficient in setting up a delineated scope of work for us. Also, along with being responsive, Taylor often helped us out with items that were outside of the scope, which we really appreciated.

Are there any areas they could improve?

Early on in the engagement, it took them a while to understand our business, but that’s not unusual since our line of work is quite complex.

Do you have any advice for potential customers?

Learn as much as you can about your current SEO productivity before you hire somebody.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Perfect Rubber Mulch.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

Our goal was to penetrate the marketplace via PPC campaigns and gear up for organic searches. Ultimately, we wanted to get more customers and increase sales.

SOLUTION

What was the scope of their involvement?

Straight North coordinates our SEO and PPC efforts. They manage our PPC campaigns and run paid ads on Google and Bing. They’ve also been gearing up our website to attract individuals who do online searches specific to our product lineup. 

What is the team composition?

I typically have just one contact, but they’ve got a team behind them.

How did you come to work with Straight North?

I wasn’t happy with my prior vendor and was interviewing some competitors. We were too small for one of the companies we found, and they referred me to Straight North.

How much have you invested with them?

We’ve spent about $250,000.

What is the status of this engagement?

Our work together began in January 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I know it works because we’ve gotten leads and sales. They make sure we show up on the first page of search results when individuals search for our products, and they do so in a really cost-effective way. I’m happy with the quality of their work, and the price they charge seems to be fair.

How did Straight North perform from a project management standpoint?

I’ve been happy with the team there; they seem to manage the work well, and my contact has been very responsive and caring. We keep a keen eye on acquisition costs, and they’ve historically done a good job. They also do a great job in terms of reporting. I get reports at the end of each month that show me what my spend is, where leads are coming from, what my rates of return are, and that kind of stuff.

What did you find most impressive about them?

Straight North does a great job accounting for the number of leads and where they come from, more so than any other company I’ve worked with.

Are there any areas they could improve?

No, not off the top of my head.

Any advice for potential customers?

Their MO is to manage their clients’ money like it’s their own. They make sure we’re getting a cost-effective ROI for the advertising dollars we spend.

BACKGROUND

Introduce your business and what you do there.

I’m a customer service representative at Enviro Tech International, a chemical manufacturer. We’re a small company of 12 people, and I’m responsible for processing all orders, working with customers, and acting as the in-house IT person.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

We had some problems with the agency we’d been working with. We weren’t satisfied with their SEO and PPC services. My company also needed someone to help us build a good-looking website; we already had a decent one, but we couldn’t access the backend. Whenever we wanted to make any changes, we had to reach out to our service provider, and it often took them a week to get it done. In our industry, we occasionally need to make quick changes for legal purposes, so we really don’t have time to wait that long. We wanted to be able to operate the site on our own and have something more up-to-date looking.

SOLUTION

What was the scope of their involvement?

When we began working together three years ago, Straight North had a photographer come to our site and take a bunch of photos of our facility and products. Then, I worked with somebody from their team on the website design, pages, and color scheme. They built the whole website, which they continue to update and make sure is SEO-friendly. For instance, my contact at Straight North reached out to me today and said that they noticed that one of our pages could use more SEO terms for cleaning medical devices. They sent me an updated web page with the added key terms and asked me to look it over before they made it live. 

Straight North manages all of our SEO and PPC. They try to create backlinks, and they also write blogs for us every month. 

What is the team composition?

I have two main points of contact, one of whom does our SEO and PPC. We have monthly meetings with him to go over our results and how we’re doing. My other contact is more of a technical person. She helps me make changes to the site that are a bit over my head, such as if I need to work in HTML. There’s also a number I can call that connects me to general customer service if I have an immediate problem.

How did you come to work with Straight North?

My old manager was the one who found Straight North. I’m not sure how he found them, but he probably just looked online for SEO and PPC providers in Chicago. When we decided to check out Straight North, a few of their people came to our location and showed us their work. We liked how their clients’ websites looked. They also showed us the sites’ backends and how you can easily make changes. They told us what makes their SEO and PPC services different from those of other agencies and explained how they could help us get backlinks. 

How much have you invested with them?

My company has spent somewhere in the range of $100,000–$250,000. I believe we spend around $50,000 a year.

What is the status of this engagement?

Our work together began in December 2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We get comments from our customers all the time that our site is one of the better-looking ones they’ve seen in the industry. The website looks way more professional than our last one. I’d put an infographic together for our previous website using Microsoft Paint, and I asked Straight North to redesign it. Their designers recreated the infographic to match our new site, and it looks really good. To create backlinks, they shared the graphic with a handful of resources and asked them to link it back to our website; just doing that moved us up quite a bit on Google rankings. 

They’re constantly looking over our website and making sure that all of our keywords are relevant so that we can rank as high as we can. While working with Straight North, we’ve noticed that we rank higher in Google search terms than we did with our previous provider. Our leads have also gone up.

We can now log into the website at any time and make whatever changes we’d like, which is really helpful. Also, the fact that they write blogs is impressive, since we’re in a pretty technical industry. Whoever they have writing blogs requires a good amount of knowledge about chemistry and our products.

How did Straight North perform from a project management standpoint?

They send us monthly reports that go over how the SEO and PPC campaigns are performing, whereas our last provider never sent us anything. Just today, Straight North sent a Word Document stating the changes they want to make to the site and explaining why they want to make them. It’s really big that they’re continually updating the site and looking at what SEO terms are relevant. 

The reports they send also include recommendations. For instance, we were doing a campaign to try and target our competitors’ products. It seemed like a great campaign to us, but after running it for three months and spending a decent amount of money on it, we hadn’t gotten a single lead. Straight North let us know we weren’t seeing results and recommended that we turn it off. 

What did you find most impressive about them?

In short, we’ve been really impressed. I’d say I’ve been most impressed by their promptness. If I ever have a question, I have two different people and an immediate contact I can reach out to, and somebody will get back to me right away.

Are there any areas they could improve?

No, I don’t have any complaints. Some of the SEO and PPC terms can be hard to understand, but it’s a confusing industry. When I’ve asked them to explain something better, they’ve always been able to.

Any advice for potential customers?

Take advantage of the monthly calls with your account representatives and be prepared to ask as many questions as you have. There’s some confusing jargon with SEO and PPC, and Straight North will easily explain it to you in simple terms so that you can better implement this stuff to improve your marketing.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of the Chicago Institute of Advanced Surgery. We’re an advanced general surgery practice in a variety of specialties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

If a patient has a BMI of 35 or higher with two comorbidities, the literature indicates that the best option for patients would be surgery. The data tells us that we’re only operating on 1% of that population in this country. We needed to get our services known to patients that aren't always referred by their physicians or those who might not have a primary care physician. The best way to engage with those patients is through direct, consumer-centric means. We worked with Straight North to market our bariatric services for those suffering from the chronic disease of obesity.

SOLUTION

What was the scope of their involvement?

This is my latest engagement with Straight North, as I’ve worked with them over a number of years. In this engagement, their team has two responsibilities. One was to optimize our website so that patients find us. To support SEO initiatives, they advanced our website. Straight North's greater responsibility's a PPC campaign to optimize our presence and availability in the Chicago region. Largely, our audience goes to academic medical centers for bariatric surgery. Their team optimized our services to reach that audience.

What is the team composition?

I’ve worked with three people thus far. One provides consulting services to help us attack the markets in a strategic sense. We work with another individual for website enhancements and upgrades. For PPC efforts, we work with one other team member from Straight North.

How did you come to work with Straight North?

I worked with Straight North previously but wanted to find the right fit for the project. We looked at the market and talked to three other firms. We assessed agencies’ experiences in healthcare, their ideas about how to approach our business, and how to get the best bang for our buck. When we looked at the other options, Straight North rose to the top quickly. Reviewing their proposal, the quality of their team, and the value for our dollar, Straight North was best for us.

How much have you invested with them?

Since April, we've spent between $10,000­–$20,000 on their services.

What is the status of this engagement?

Our work started in April 2019 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Straight North's superb in terms of increasing traffic to our services. In the first six months of working with them, the number of impressions our platform received is almost 40,000, which is excellent to get our brand known. The biggest impact for us is their ability to drive new patients that otherwise wouldn’t have known about us to our front door. 

How did Straight North perform from a project management standpoint?

They’re transparent about their work. We’re careful about communicating our needs. Their team takes that information and comes back to us with an estimate of the number of hours it will take to complete a project. They're right on or under the estimated amount. On the PPC side of their efforts, we have a nice dashboard that helps us to understand our campaign’s impact. Also, we meet with the project manager 2–4 times a month to understand how the campaign’s going as well as to provide them with data that helps them to understand improvements. Their team takes the time to compare notes and understand how we’re doing. They listen to suggestions about work going forward.

What did you find most impressive about them?

It’s important for companies to understand the services that you provide. Straight North took a good amount of time to understand our business. Healthcare is complicated, and their team took the time to understand the intricacies and nuances of the industry. That’s a differentiator.

Are there any areas they could improve?

I don’t have suggestions for their improvement at this point. They’ve been right there with us. They didn’t run away from the problems we faced when moving our website to another host. That was wonderful to see.

Do you have any advice for potential customers?

Think about your needs and what you’re asking them to do. Do your best to articulate those needs. As you get into any engagement with a consultant, be willing to share information. Be a good strategic partner to maximize their efforts. For example, they drive patients to us. If we don’t engage them quickly then we’re not holding up our end of the bargain.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president at a metalworking & manufacturing equipment dealer that buys and sells metalworking equipment all over the world. I’m involved in sales, managing our warehouse, and helping with logistics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

When I joined the company over five years ago, there was a twenty-year-old website and a CRM that predated the site. One of the responsibilities I had was to update the infrastructure. After we decided on Salesforce for the CRM, we needed to integrate the system with a brand-new website.  

SOLUTION

What was the scope of their involvement?

The team at Straight North developed our website, optimizing it for SEO purposes. They also integrated the Salesforce system into the site so that the inventory is seamlessly updated. They’ve done everything in terms of my website, from content creation to layout structure. Along with that, they provide ongoing SEO consultation. Their team also performed some branding services by creating a logo, business cards, letterheads, and other marketing collateral.

What is the team composition?

We have a main point of contact that assists on the SEO side, and we also had a project manager for the web development side. In between them, I’ve also interacted with other members of the team. Once, I met their one of their executives and even went to their Chicago office for a presentation. For every project, there’s been a central point of contact.

How did you come to work with Straight North?

I found Straight North through a Google search. We interviewed and met with a few different SEO companies, speaking with a lot of references. Straight North also worked with several clients in the manufacturing industry, so we felt that they understood what we wanted, while other vendors didn’t. In addition to how they presented themselves, that stood out to me.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

Our engagement with Straight North started in September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve been happy with the work that they provided. Since we made the switch, we’ve noticed a significant increase in web traffic. There are a lot more leads, forms, and calls.

Overall, it’s been positive. We’ve received a lot of compliments from friends and competitors in the industry about the look and feel of the brand and website. I wish I could do more with Straight North, besides the ongoing SEO services. I plan on continuing our relationship with them.

How did Straight North perform from a project management standpoint?

From a project management standpoint, their team did great. They’re informative, professional, and organized. Along with being responsive to my requests and questions, Straight North has open communication channels.

What did you find most impressive about them?

Overall, it’s been a great experience with Straight North. My colleagues and I are happy with the results. We plan to continue working with them.

Are there any areas they could improve?

There’s one thing I’ve received pushback on. While I’m not skilled in their business, I see a lot of fresh and exciting functionalities in different websites. They’ve advised me against a few things because it could hurt my SEO results. But according to what they’re telling me, it’s right that they don’t implement those features. I hope that one day they will find a way to fit my vision without sacrificing the SEO side.

Do you have any advice for potential customers?

Ask a lot of questions, call references, and interview multiple companies to compare and contrast. If people do their homework, they should come to similar conclusions as me. They’re a great company, and you can’t go wrong

BACKGROUND

Introduce your business and what you do there.

I work as the director of marketing and communications at MacCormac College. We’re a two-year, private, nonprofit college in Chicago. We offer business, criminal justice, and paralegal studies degrees. We’re also the first court reporting school in the nation.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

We were looking to address SEO work for our website. When I arrived three years ago, I found there was little to no SEO work being done. Most people didn’t know what it was. We started with a different company and started not delivering on things. At that point, I knew we needed a new group, so we brought them on for that purposes. There were some fixes for paid search as well.

SOLUTION

What was the scope of their involvement?

They’re doing onsite and offsite link building. They also help with content creation, web page optimization, and paid search. They’re constantly monitoring various keywords and optimizing our bids to maximize value.

What is the team composition?

We have one point person—Hillary (Senior Account Manager, Straight North). Our main contributor on the PPC side is David (PPC Manager, Straight North).

How did you come to work with Straight North?

I looked around at a variety of different companies. They were local to where we were, so we brought them in for a meeting. The phone conversations we had were very comfortable. After receiving in-person pitches from companies, we selected them.

How much have you invested with them?

We invested close to $150,000.

What is the status of this engagement?

The project started in July 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As of right now, we’ve tripled the number of leads we had last year after increasing spending by 150%. We’ve continued to grow semester after semester and decreased our cost per lead on paid search. Internally, we’re trying to increase our conversation rate because we’ve gotten so many.

On the SEO side, we’ve improved on 25-30 keywords. We went from not being ranked at all to the first three pages. On a few keywords, we’ve advanced from the second page to the first. A lot has gone well on that side, and we’ve been growing about 110-120% each year.

How did Straight North perform from a project management standpoint?

I have a weekly call with Hillary. She’s available at any other time for me to reach out. We have emails that go back and forth. They’re great at delivering on everything they promise. Project management is one of the things they’ve been best at. They are very responsive and actually care about my account, which are things I specifically look for in a vendor.

What did you find most impressive about them?

Outside of their work, they seem like great people. I enjoy when they come to visit. When I helped refer them to another company, they send a big box of homemade cookies. That’s an extra touch I’ve never seen before.

Are there any areas they could improve?

I wish they could always be a little cheaper. The extra project management aspects, such as suggesting different improvements for the home page and optimizing strategy, are separate, billable items, which I wasn’t aware of when we signed on. Every so often you need to buy some extra web development time, which could’ve been expressed upfront.

Do you have any advice for potential customers?

Stay in contact. The more you stay in contact with them and keep the flow of information going, the less likely things get lost. If you’re respectful and nice about it, the squeaky wheel does get the grease.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Power Planter Inc. We manufacture and sell earth and landscape augers to homeowners, landscapers, maintenance crews, and pest controllers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

I took over the company in 2015. Since then, we’ve started to scale up and build an online presence. I wanted them to help with branding and getting us better visibility online for our e-commerce site. Thus, if someone had inquiries on our business, we can get them where we needed to be.

SOLUTION

What was the scope of their involvement?

They do some SEO and content development for us. Their team also performs some website upgrades and updates. There’s also some PPC with Google and Facebook. More specifically, they work on link building as well as on-site and on-page SEO. They’ve worked with the metadata on our site as well. I like to be hands-off—if she has a request, we tell them to do it.

What is the team composition?

I work with Courtney (Account Manager, Straight North). They have a team under them that I don’t interact with.

How did you come to work with Straight North?

I had met with them in 2015 after I initially took over the company, but I didn’t hire them because we couldn’t take the risk. I found them from their website. We worked with smaller firms and were extremely frustrated with the lack of progress. We went through 3–4 different versions of our website, but those smaller companies never had the vision or ability to succeed. After we scaled up, we met up with them again and discussed things again. They were more than happy to work with me. We set some goals and got rolling from there.

How much have you invested with them?

We spent between $50,000 and $100,000.

What is the status of this engagement?

The work began in December of 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Initially, they were very honest and told us not to expect overnight results. After we revamped the website and did the SEO, they told us we would start seeing results in six months. Slowly, we did start to see more impressions and gain more business. I didn’t want to add things like a blog without tangible results, but they were able to achieve them.

In the first year, we tripled our e-commerce output. The next year, we doubled that. We’re really starting to see results. It’s been a long process, but they were upfront and said that at the beginning. My company is very seasonal, so there are slower times. During those times, they change things on the site so it’s ready for when things ramp up. It’s advantageous for me to have someone that understands that.

How did Straight North perform from a project management standpoint?

I have a link to their reporting for monthly reports. We also talk in biweekly phone calls. The communication is simple: I have questions and she responds very quickly.

What did you find most impressive about them?

The overall quality and size of the team is a huge asset. They have a one-stop-shop which makes things much easier for me. Rather than having five different people coordinating, they have the ability to do PPC, web design, and other things in-house.  

Are there any areas they could improve?

I wish I was their only client, sometimes. If I were on top of their queue that would be nice, but that’s also unrealistic.

Do you have any advice for potential customers?

Look where you are as a company. I started off with small-scale firms that didn’t have the ability to do what I wanted. Once that happened, we had to start all over. If you’re throwing good money after bad service, it’s not worth it. If I had bitten the bullet in the first few years, we’d be two years ahead.

BACKGROUND

Introduce your business and what you do there.

I am the digital marketing specialist for Pivotal Home Solutions, a home services provider. We sell plans for home protection, air conditioning repair, and electric or sewer line protection. I am responsible for our website, including updates and edits to our blog or metadata, and our social media, including posting, complaints, and questions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

Our website was completely redone about three years ago, which caused a noticeable drop in rankings. We were looking to improve our onsite SEO to get back up there.

SOLUTION

What was the scope of their involvement?

Straight North provides us with SEO and web design support. Their team provides us with backlinks and onsite SEO recommendations. They also give us copy edits on our product, about us, and home pages. Straight North recommends page titles and keywords.

Their team also works on directory listings for us. They’ll go out on the web and create listings for our company, including our services, phone number, and more. Straight North also makes recommendations for our Google Business listing. Our team has worked on it internally, they just made some suggestions and updates, such as pictures or holiday hours. 

What is the team composition?

We’ve worked with two specialists from Straight North. The first moved on to a different position, but our current point of contact is just as great. She always relays content and updates back and forth between us and her team, which included copywriters, web developers, and web specialists.

How did you come to work with Straight North?

My old manager would drive by a billboard for Straight North every day, so we decided to look them up. While we looked at other vendors as well, we were impressed by Straight North’s preparation. 

They had clearly gone on our website and done the necessary research, they even had recommendations ready in our initial meeting. Additionally, they were upfront about their pricing, which was on point. We built that trust right off the bat.

How much have you invested with them?

We have invested between $50,000–$100,000.

What is the status of this engagement?

Our ongoing engagement with Straight North began in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their suggestions have definitely made out product pages more interesting to the customers. Our products aren’t exciting, but Straight North was able to provide recommendations that made our pages more interesting to read. They make it sound like something a homeowner could potentially benefit from. 

How did Straight North perform from a project management standpoint?

Our main point of contact is also quick to let us know if she needs additional feedback from us. We have a really great relationship with her, she’s always responsive to my questions and concerns. Straight North provides us with a monthly report detailing everything they’ve work on and the results.

What did you find most impressive about them?

The entire team at Straight North is accommodating and friendly. They knew what our budget was when going into the project and was willing to work with us. Straight North provides upfront exactly what they’re going to be doing for us each month. It’s nice to see exactly what we’re going to receive.

Are there any areas they could improve?

No, they’ve been really awesome to work with.

Do you have any advice for potential customers?

Don’t be afraid to ask questions, that’s why you’re working with them. If you were already an expert, you wouldn’t need their help. Straight North is more than willing to explain exactly what they’re going to do for you.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of a massage company that sets up portable massage chairs at conventions, trade shows, offices, health bars, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

We wanted to increase our ROI and leads by getting our website up to date.

SOLUTION

What was the scope of their involvement?

They’ve not only remodeled and designed site pages, but they also implemented our current online calculator that provides instant quotes to customers. That allows clients to formulate their own quotes rather than waiting on us to do that. They had the software skills and expertise to tweak the site as we needed it.

Additionally, they chose keywords for our PPC work and added new content for our site to make us rank more highly on Google. All of those things were valuable to us and came at a reasonable cost.

What is the team composition?

I have one account manager, who’s my main point of contact. A team of specialists and technicians are also involved with the account.

How did you come to work with Straight North?

We had a similar site partner previously, but they raised their prices dramatically. Our team needed to find another vendor to take on what they left behind. Straight North was both within our budget and had an office in my hometown, so we chose them. They had positive energy in our early discussions. 

How much have you invested with them?

We spent between $10,000–$20,000 with them so far. 

What is the status of this engagement?

We started working together in June 2019, and our collaborations are ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provided monthly reports. It does take time for Google to read the changes and react to them. At this point, we’re in the incubation process. Our click-through-rate and leads have increased since using their services. We’ll have more information about their performance as time goes on, though.

How did Straight North perform from a project management standpoint?

They’ve done everything I need, and I haven’t needed to wait for responses. I don’t need to follow up to get them to respond to calls.

What did you find most impressive about them?

This is a lengthy process. Sometimes, it’s hard to get responses from partner companies. Our main point of contact always gets back to me when I need her. I can count on a response within 24 hours at least. Their customer service allows us to accomplish tasks quickly. 

Are there any areas they could improve?

I can’t think of anything they could improve on as of yet. We’re happy with their work and ability to get us through challenges in a reasonable timeframe.

Do you have any advice for potential customers?

Have a good idea of what you want from them going into the engagement. Before I worked with them, I asked for some references. They praised Straight North heavily, saying that they could do the job.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing systems manager for a manufacturing company. We have two different divisions. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Straight North?

Straight North provided SEO support for the industrial side of the business. Although we were already doing our own Google Ads campaigns, we wanted to rank higher in search engines since we have quite a few competitors.

SOLUTION

What was the scope of their involvement?

Straight North provides SEO support, working on getting our pages ranking higher. They improve and add content and change features on our site. Since starting the work, they’ve also taken on developing on-page content and maintaining those aspects of the site. 

What is the team composition?

Our account manager served as our main point of contact, but at least 3–4 others are on the team.

How did you come to work with Straight North?

We found a few companies through online searches and interviewed them. Straight North kept appearing as a highly ranked company and all of their references were very positive about them. We were hesitant since we’d had bad experiences with others in the past, but Straight North was informative, accommodating, helpful, and put us at ease during the interview process.  

How much have you invested with them?

When we first began, we spent $2,500 monthly. After a year, we now pay $1,500 per month.

What is the status of this engagement?

We started working together in December 2017 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen an increase in leads through the website. For example, between 2017 and 2018, we saw a 20% increase in leads. We’re performing significantly better than we were without them and we’re happy with the results. 

How did Straight North perform from a project management standpoint?

At the start, we had bi-weekly meetings to get the campaign going. We now have regular monthly meetings over the phone to discuss the status of the project. The bi-weekly meetings show us everything that’s going on with the project’s progress and their plans, and we always know where their focus is going to be. There are some occasional visits, too. 

What did you find most impressive about them?

They’re easy to work with and have a straightforward approach that provides transparency throughout. At every point during the project, we’ve known what we’re paying for and how much money is being spent where. 

Are there any areas they could improve?

At the beginning, I was under the impression their web designers would be a part of the SEO efforts, but it’s actually a separate service. However, this isn’t something they need to improve since they’re still focused on providing SEO support. 

Do you have any advice for potential customers?

Be an active partner instead of letting them do everything. Being involved and providing feedback will help you monitor their work and make better suggestions.