Sourcefit

BACKGROUND

Please describe your company and position.

I am the Director of Offshorly Ltd

Describe what your company does in a single sentence.

Offshorly is a cost effective Digital Agency with offices in the UK, Philippines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?

• Office space and equipment
• Staff augmentation

SOLUTION

How did you find Sourcefit?

Referral

Why did you select Sourcefit over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Sourcefit were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Offshorly has had a long and beneficial relationship with Sourcefit, from our initial founding over 8 years ago until today. Over the years Sourcefit has been an excellent partner in the provision of office space and technical equipment for our staff.

In addition they have provided HR functions for us in Manila, assisting with sourcing of technical staff and related HR functions. This has been an extremely positive relationship and Sourcefit has always been extremely responsive and helpful to our requirements in helping to grow our business. 
Key deliverables: 

• Modern office environment in the center of Manila with high quality equipment and robust internet connectivity. 
• Dedicated HR team to help source technical staff and perform related HR functions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ongoing provision of modern office environment, a great team to help - IT, HR and management. Our continuous use of their services over the years as happy customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive and helpful to our requirements throughout.

What was your primary form of communication with Sourcefit?

In-Person Meeting

What did you find most impressive or unique about this company?

Extremely friendly, they had a deep understanding of our business requirements and operated a well established process to meet our objectives.

Are there any areas for improvement or something {provider_name} could have done differently?

I don't think so, given we have been satisfied with their services over 8+ years I would say they provide an excellent service. Highly recommended !

BACKGROUND

Please describe your company and position.

I am the Managing Director of Focus Shopfit

Describe what your company does in a single sentence.

We undertake turnkey retail fitouts for our clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?

• Allow cost effective growth and expansion
• Expand capabilities through improving remote resources
• Increase pool of accessible and available personnel

SOLUTION

How did you find Sourcefit?

Referral

Why did you select Sourcefit over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Sourcefit were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our requirements were/are not for a single project more the ongoing solutions required for the ongoing growth of the business. We look to Sourcefit to provide resources for a wide variety of staff, essentially any role within the business that can be undertaken remotely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Seeing the company grow and the local staff being feed up to undertake additional primary roles because the support through Sourcefit was allowing this to occur.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sourcefit have a great team. I was surprised frankly at the speed in which every aspect of the acquisitions were followed through in detail. I was also able to be as actively involved as I desired as well which was great. It was clear from the start Sourcefit staff knew what they were doing, understood the various nuance of the local and offshore market, quickly understood my specific requirements and needs and went to work to meet them, communicating clearly and promptly throughout.

What was your primary form of communication with Sourcefit?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think what's incredible is that Sourcefit will be as involved in any aspect or not as I choose. They are willing and comfortable to work along side of me to ensure the specific requirements are met fast and effectively.

Are there any areas for improvement or something {provider_name} could have done differently?

My only complaint is that I did not discover this sooner in my working career. The Sourcefit model and service is amazing. We live and operate in a global economy and Sourcefit have embraced that and are meeting the needs of businesses throughout the world as a result.

BACKGROUND

Please describe your company and position.

I am the CTO of Trust Stamp

Describe what your company does in a single sentence.

We provide privacy first identity and biometric solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?
QA testing

SOLUTION

How did you find Sourcefit?

Online Search

Why did you select Sourcefit over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Sourcefit were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team does all manual testing of web and device-based solutions. They assist in AI data tagging requirements as well as assisting in asset creation for testing of fraud detection services. There is also a 24-7 Level one call center recently added.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This is an ongoing project that we do not intend to end. We find SourceFit to be a good partner to provide headcount for these types of services. The are able to source quality candidates for us to choose from and deal with HR needs (both positive and negative) effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We don't really use any of their PM services, but they're very responsive to our requests.

What was your primary form of communication with Sourcefit?

Email or Messaging App

What did you find most impressive or unique about this company?

They have a good attitude and are very responsive.

Are there any areas for improvement or something Sourcefit could have done differently?

In some cases we haven't always been notified of changes before they were enacted. This led to stress and unhappiness of team members. We normally were able to get things rectified quickly, but it's always easier to deal with things when we have advance notice.

BACKGROUND

Please describe your company and position.

I am the VP of Operations of a commercial flooring company.

Describe what your company does in a single sentence.

Commercial Flooring (Construction Trade)

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?

• PMO - National Estimating
• Grow National Estimating Group to cover entire company
• Streamline estimating processes

SOLUTION

How did you find Sourcefit?

UNKNOWN

Why did you select Sourcefit over others?

unknown

How many teammates from Sourcefit were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsourced our estimating department through Sourcefit as the pmo

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Employee retention 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes the project management team has been great.  Available whenever needed, and willing to assist 

What was your primary form of communication with Sourcefit?

Virtual Meeting

What did you find most impressive or unique about this company?

The management team is impressive and always willing to pitch in and address any issues.

Are there any areas for improvement or something Sourcefit could have done differently?

We are having an issue with employee retention.   We are hoping Sourcefit can help us get to the bottom of it.

BACKGROUND

Please describe your company and position.

I am the Vendor Ops Manager of Aspire

Describe what your company does in a single sentence.

Aspire is a fintech platform headquartered in Singapore that provides a unified, digital-first finance solution designed for growing businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?

• Support our operational manpower needs

SOLUTION

How did you find Sourcefit?

• Online Search
• Existing partner

Why did you select Sourcefit over others?

• Great culture fit
• Good value for cost

How many teammates from Sourcefit were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Support our customer service operations for our key clients
• Support backend work such as Periodic Review and transaction monitoring

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Smooth transition
• No performance drop during ramp-up
• No operational challenges due to poor quality
• Hiring speed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they did. Minor delays were more on hiring, but they managed to bring them down on time prior to the first batch launch

What was your primary form of communication with Sourcefit?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had low attrition rates from the existing resources and team quality, but there is a lot of opportunities in term of initiative to drive more operational impact to the org.

Are there any areas for improvement or something Sourcefit could have done differently?

Be more proactive and have more initiative to drive process improvement as a managed service provider, to bring more value and a game changer in terms of transformational process in Aspire, especially with AI capabilities.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Revenue Cycle of AIS Care Group

Describe what your company does in a single sentence.

Provide pharmacy services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?

• Additional support
• Industry knowledge
• Fast learners

SOLUTION

How did you find Sourcefit?

I worked for an organization where I utilized them before.

Why did you select Sourcefit over others?

• Great culture fit
• Company values aligned

How many teammates from Sourcefit were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

We have multiple areas we utilize the staff in.  There is Document Management for the filing of medical records and correspondence in patient charts, Intake Verification of Benefits and Prior Authorization for services rendered, and for Accounts Receivable follow up functions to include appeals and reconsiderations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team has successfully kept up with productivity with the ultimate completion of tasks reducing A/R and brining in cash with their US counterparts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is given daily metric requirements and in majority of cased this has been met or exceeded.  

What was your primary form of communication with Sourcefit?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The collaboration and partnership.

Are there any areas for improvement or something Sourcefit could have done differently?

At this point I am very happy with what I have encountered.  The Sourcefit team is very responsive and helpful.  The provide a trustworthy partnership.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Crimson Logic

Describe what your company does in a single sentence.

Total Trade Solution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?

• To get outsourced call center

SOLUTION

How did you find Sourcefit?

• Referral
• Other

Why did you select Sourcefit over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Sourcefit were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SourceFit allow us to get access to call centers resources, provide working space and accessories required to set up a call center

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sourcefit provides reliable customer services and BPO submission work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Based on the current model of engagement, SourceFit project management team do not involve in our setup. 

What was your primary form of communication with Sourcefit?

Email or Messaging App

What did you find most impressive or unique about this company?

None.

Are there any areas for improvement or something Sourcefit could have done differently?

SourceFit could have contributed to the productivity of the staff that we hire through them.,

BACKGROUND

Please describe your company and position.

 I am the Senior Operation Staff of a software company 

Describe what your company does in a single sentence.

Software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sourcefit to accomplish?

• Sourcing BPO specialists to operate the platform
• Call center management from A to Z (recruitment to daily operations)

SOLUTION

How did you find Sourcefit?

Online Search

Why did you select Sourcefit over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Sourcefit understands the importance of efficient and effective team management, from recruitment to daily operations. They offer us a comprehensive package that can be customized to your specific needs, where we request onsite, back-office, and a hybrid approach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Communication and platform operation performance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They assigned us an account executive who in charge of managing the request and provide real time status. Beside, all management members are very proactive in providing suggestions and sharing their observation and finding

What was your primary form of communication with Sourcefit?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provided wide range support to make us have the strong foundation in having our own BPO team

Are there any areas for improvement or something Sourcefit could have done differently?

There's nothing they need to improve on.