Sosene Software

BACKGROUND

Please describe your company and position.

I am the Director of Little Angel Language Center Limited Company

Describe what your company does in a single sentence.

Little Angel Language Center is a vibrant language center dedicated to making learning fun and effective for young learners. We offer engaging classes, experienced teachers, and a supportive environment where children can build confidence and fluency in English. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sosene Software to accomplish?

• Financial Management Opti
• Student Management Automation

SOLUTION

How did you find Sosene Software?

• Online Search
• Referral

Why did you select Sosene Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sosene Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: School Management Software Application Development

This scope of work outlines the development of a comprehensive school management software application designed to streamline administrative tasks, improve communication, and enhance the overall educational experience for administrators, teachers, students, and parents.

1. Project Goals:

• Provide a centralized platform for managing student data, academic records, and administrative tasks.
• Automate key processes such as enrollment, grading, attendance tracking, and report generation.
• Improve communication between school staff, students, and parents.
• Enhance data security and privacy.
• Provide a user-friendly and intuitive interface for all user roles.

2. Project Scope:

The project encompasses the following modules and functionalities:

• Student Management: Student registration, enrollment, profile management, attendance tracking, grade management, report generation (transcripts, progress reports), student demographics, emergency contact information, health records, and disciplinary records.
• Teacher Management: Teacher profile management, course assignment, grade entry and management, attendance tracking, communication with students and parents, class management, and lesson planning tools.
• Course Management: Course creation and management, course scheduling, assignment management, material upload and distribution, syllabus management, and online resources.
• Administrative Module: User management (creating and managing accounts for all users), fee management, report generation (financial reports, performance reports), system configuration, school calendar management, event scheduling, and resource allocation.
• Parent/Guardian Module: Access to student information (grades, attendance, assignments), communication with teachers, fee payment, and notification preferences.
• Communication Module: Internal messaging system, email integration, SMS notifications (optional), and announcement features.
• Reporting and Analytics: Customizable report generation for various stakeholders, data visualization tools, and performance dashboards.
• Security and Access Control: Role-based access control, data encryption, and regular security audits.
• Integration (Optional): Integration with existing school systems (e.g., accounting software, learning management systems).

3. Project Phases:

• Phase 1: Requirements Gathering and Analysis (2 weeks): Detailed interviews with stakeholders (administrators, teachers, students, parents) to finalize requirements and document user stories.
• Phase 2: System Design (3 weeks): Architecture design, UI/UX design, database design, and API design. Creation of wireframes, mockups, and database schemas.
• Phase 3: Development (8 weeks): Development of all modules, including coding, unit testing, and integration testing. Iterative development approach with regular sprints.
• Phase 4: Testing and Quality Assurance (4 weeks): System testing, user acceptance testing (UAT) with school staff, bug fixing, and performance optimization.
• Phase 5: Deployment and Training (2 weeks): Setting up the production environment, data migration, system deployment, and training for school staff.
• Phase 6: Maintenance and Support (Ongoing): Bug fixes, updates, technical support, and documentation maintenance.

4. Key Deliverables:

• Requirements Document: Detailed documentation of all functional and non-functional requirements.
• System Design Document: Architecture diagrams, UI/UX designs, database schema, and API specifications.
• Software Application: Fully functional school management software application.
• User Manuals and Documentation: Comprehensive documentation for all user roles.
• Training Materials: Training materials and resources for school staff.
• Source Code: Access to the source code (if applicable).
• Deployment Package: Installation files and scripts for deploying the application.
• Maintenance and Support Agreement: Agreement outlining the terms of ongoing maintenance and support.

5. Project Timeline: (Example – adjust as needed)

• The total project duration is estimated to be approximately 19 weeks (excluding ongoing maintenance and support). This is a sample timeline and can be adjusted based on the specific needs and complexity of the project.

6. Project Team:

• Project Manager
• Software Developers
• UI/UX Designer
• Database Administrator
• Quality Assurance Tester
• Technical Writer

7. Acceptance Criteria:

• The software application will be considered accepted when it meets all the defined requirements, passes all tests, and is successfully deployed in the school's environment. User acceptance testing (UAT) by school staff is a crucial part of this process.

8. Communication Plan:

• Regular project status meetings, email updates, and a dedicated communication channel will be used to keep stakeholders informed of project progress.

This detailed scope of work clearly outlines the project's goals, scope, deliverables, and timelines. It serves as a guide for the development team and ensures that all stakeholders are aligned on the project's objectives. Remember that this is a template, and you should customize it to fit the school's specific needs and the complexity of the software you are developing. The timelines, in particular, are just examples and must be carefully estimated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced Administrative Time: "Reduced administrative time spent on tasks like report generation and attendance tracking by 50% within the first semester after implementation." 
• Improved Data Accuracy: "Improved data accuracy in student records by 95%, as measured by a reduction in errors found during audits." 
• Increased Parent Engagement: "Increased parent engagement with student progress, with a 30% increase in parent portal logins and communication with teachers within the first two months." 
• Streamlined Enrollment Process: "Streamlined the student enrollment process, reducing the average enrollment time by 20%." 
• Enhanced Communication: "Improved communication between teachers and parents, with a 40% increase in the use of the communication module for sharing updates and feedback." 
• Higher User Satisfaction: "Achieved a user satisfaction rating of 4.5 out of 5 based on post-implementation surveys with school staff, students, and parents." 
• Successful Data Migration: "Successfully migrated 100% of existing student and staff data to the new system with no data loss." 
• On-Time and Within Budget: "Delivered the project on time"
• Reduced Support Tickets: "Decreased the number of support tickets related to data access or system functionality by 60% after initial training." 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team was exceptional. They communicated proactively, providing regular updates on progress and potential roadblocks. They consistently delivered items on time, and when unforeseen issues arose, they quickly addressed them and adjusted the schedule accordingly. 
Their responsiveness to our needs was outstanding. They actively listened to our feedback and incorporated our suggestions into the development process. They truly partnered with us to ensure the project's success.

What was your primary form of communication with Sosene Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Their dedication to customer satisfaction is remarkable. Their proactive customer support and personalized service set them apart.
• Their understanding of their target market is exceptional. They clearly listen to their customers and adapt their offerings accordingly.
• Their customer-centric culture is evident in every interaction. Everyone from the sales team to customer support is focused on providing a positive experience.

Are there any areas for improvement or something Sosene Software could have done differently?

The project was ultimately successful!!!

BACKGROUND

Introduce your business and what you do there.

I’m a software development manager at ResourceCo Materials Solutions. We work with different institutions to re-manufacture primary resources from construction materials.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sosene Software?

We needed their team to support our development efforts.

SOLUTION

What was the scope of their involvement?

We’ve outsourced Sosene Software to help our in-house team improve our platform using an Angular framework and a MySQL database. They develop solutions that allow us to categorize the different points within our system through different reports, which help us understand our clients’ needs. 

Sosene Software’s team also works on the front- and backend of our system to apply necessary screen modifications and integrate new functionalities that help streamline our internal processes. They’ve also built our system to be multi-channel, in that our financial and operational reports are forwarded to our CEO, CFO, and sales managers.

What is the team composition?

We’ve worked with Sosene Software’s project manager, owner, and their senior and mid-level developers.

How did you come to work with Sosene Software?

We found them online and reached out to their team upon seeing their professional-looking website, which we wanted for our own platform as well. Sosene Software felt like the right partner for us — they responded to us quickly and understood our complex needs.

How much have you invested with them?

We’ve spent about $30,000 AUD (approximately $22,000 USD) so far.

What is the status of this engagement?

We kicked off our ongoing engagement with Sosene Software in May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sosene Software’s support has allowed us to position ourselves well in the dynamic and competitive industry that we’re part of — we’ve seen their commitment to providing us high-yielding results that help us meet our business targets. I’m also a developer, and I trust that their expertise will take us to greater heights.

How did Sosene Software perform from a project management standpoint?

We communicate via Jira and rely on Jira for project management. Sosene Software is keen on delivering transparent progress reports, and they make it a point to discuss any issues or roadblocks with our team to avoid timeline constraints.

What did you find most impressive about them?

We’re most impressed with their orderly and proactive approach.

Are there any areas they could improve?

I don’t think there’s anything that needs improvement at this point — they’re an adaptable and innovative team that strives to meet our deadlines despite any challenges.

Do you have any advice for potential customers?

You need a team like Sosene Software to improve your operations. Apart from being an expert team, they thoroughly understand product specifications and project requirements —  you can trust them to deliver your exact needs.

BACKGROUND

Please describe your company and your position there.

I'm the owner of one of the biggest bubble tea brand in the Czech Republic, COMEBUY was born with drinks that represent the vibrant, passionate, confident and enthusiastic personality.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sosene Software, and what were your goals?

We have been in operation for 3 years with a large number of customers but we do not have the tools to reach customers easily. Sosene helped us set up our first website in a very professional and methodical way. I am very impressed with the way they work and support us.

SOLUTION

How did you select this vendor and what were the deciding factors?

SOSENE is a very good and famous partner in the market with quality work and affordable price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we started with making specific requirements and then Sosene very quickly gave us a development path with design on UI/UX, after a while of fixing bugs, we made it go live with excellent results.

How many people from the vendor's team worked with you, and what were their positions?

there were three people on SOSENE's side working with us including a director, a project manager and a full stack developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I'm not good at technical things but everything works great with no problems at all

Describe their project management style, including communication tools and timeliness.

sosene manages the project in a very professional manner, they don't delay even a single day

What did you find most impressive or unique about this company?

They do everything professionally while taking care of their client's happiness.

Are there any areas for improvement or something they could have done differently?

we started with them on a fairly small project so we think they've done a great job for the time being.

BACKGROUND

Please describe your company and your position there.

I'm a founder of Little Angel Garden and Little Angel Foreign Language Company Limited. Little Angel Garden supply rare plants in the market such as Haworthia, Lithops, etc. We turn products into works of art with all our passion and enthusiasm… to meet all the needs of our customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sosene Software, and what were your goals?

Before using Sosene's website development service. My shop only has sold the products on e-commerce platform such as Shopee, Lazada, and Fanpage, etc. For approaching many customer, I have hired Sosene to develop an e-commerce website and CMS for my shop.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Sosene via its fanpage and some profile on review company website. I chose Sosene, because they consulted me very enthusiastic and dedicated. Their team supports and delivers you the astoundingly better result for my business and always ready to help in my online business to get more visibility and serious visitors on this e-commerce system.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project manager organized a kick-off meeting for my project in order to introduce members to my project team. We determined milestone to release the product properly together. This product has been developed by technologic stack such as woocommerce, wordpress, PHP. And CMS system has developed by NodeJS, PostpreSQL, etc. Additionally, Sosene integrated third-parties into the system.

How many people from the vendor's team worked with you, and what were their positions?

Their team member includes one PM, two frontend developers, two backend developer and one QA & QC.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It helps me improve my e-commerce strategy in way of approaching customer. They delivered the project on time with quality of work as my wish.

Describe their project management style, including communication tools and timeliness.

The PM arranged a weekly meeting on Monday morning. I'm really impressed by it. It's professional management. We often post any massages related to issues and request onto Slack and Jira smoothly. They help us manage tasks easily, communication is very very clear.

What did you find most impressive or unique about this company?

I was very impressed with their team's professionalism, assistance, and quality of work from PM to developers.

Are there any areas for improvement or something they could have done differently?

No! I think they should maintain a small team with high-quality. I think so.

BACKGROUND

Please describe your company and your position there.

I'm a founder at Dong Duong Investment Company Limited. We deal in computer accessories and equipment products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sosene Software, and what were your goals?

We need to develop an e-commerce web application so that our customers can make purchases on it. The website is required to integrate with e-commerce platforms (eg: Tiki, Shopee, etc.), shipping applications (eg: GHN, Grab, Best Express, etc.), and payment gateway (Zalo, Momo, etc.).

SOLUTION

How did you select Sosene Software and what were the deciding factors?

We reached out to Sosene through its profile on LinkedIn. So we decided to outsource e-commerce web app development from it. We are very impressed with their professional work style and we are very satisfied with the quality of the products they have provided us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work is agreed upon to include ecommerce web application development, which customers can access to order payment. The website was required to integrate e-commerce platforms, delivery applications and payment gateways. Technology development based on Magento, PHP programming language and uses the MariaDB database

How many people from the vendor's team worked with you, and what were their positions?

BA – 1 person FrontEnd – 2 people Tester – 1 people Project Manager – 1 person

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the project has completed the first phase as committed, the number of customers making a purchase on our website is increasing.

Describe their project management style, including communication tools and timelines.

To facilitate the exchange of information between the two parties, Sosene has provided tools to us for managing project such as Slack, Jira, and Teams. This has enabled us to keep track of project progress and avoids time-consuming back and forth communication. We love using Jira for their project management.

What did you find most impressive or unique about this company?

I must claim they are an expert in eCommerce website application development. They have a lot of development experience before that. They have guided and helped our IT team a lot with new technologies.

Are there any areas for improvement?

None. I feel great.

BACKGROUND

Please describe your company and your position there.

Senior Manager - IT department at a telecommunications company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sosene Software, and what were your goals?

I have been associated with SOSENE SOFTWARE in terms of multiple applications in the development and support phase for the company I work with. Since my company has been an organization with specific feature requirements for their Administration Team for field activities, we were looking for an organization that can build a custom solution for us.

Since SOSENE SOFTWARE has a strong presence on the custom software development, we zeroed in with them with our categorical requirement in the domain of Administration and HR solutions/portals we were looking for.

SOLUTION

How did you select Sosene Software and what were the deciding factors?

they have exemplary technology solutions and optimization of all existing applications. I have seen we have quite many instances when we have successfully mitigated the risk of running business-critical applications we are running with proactive measures/monitoring they are carrying out.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The web and mobile app is developed by other latest platforms and technologies such as, VueJS, AngularJS and Flutter, etc.

How many people from the vendor's team worked with you, and what were their positions?

1. Project manager - general managing
2. Two frontend developers are coding for web app.
3. Two backend developers are coding for Admin.
4. Two mobile developers are coding for mobile app.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were fully satisfied with the kind of quality delivery from SOSENE SOFTWARE that has made us market leaders in some of the area and keeps the position that suits us.

Describe their project management style, including communication tools and timelines.

Their team leaders had the capability of even facing the end customer confidently to explain the delivery, and push back on unreasonable demands made by the end customer with communication apps such as email, slack, jira, etc.

What did you find most impressive or unique about this company?

I am extremely happy to describe the proactiveness of the team to keep all the business-critical applications up and running with minimal downtime. It's based on the experience with the outsourcing developed solution. They lined up our Administration Team who were having quite some quick Applications requirement development with external integration devices/tools.

They are flexible with the delivery options and are okay to adapt to scope changes within reasonable limits, as long as the end customer was the one insisting on them. And they had a set of technical offerings which were unique, and thus very useful.

Are there any areas for improvement or something they could have done differently?

They should improve on delivery timelines a little bit - sometimes the deadlines would extend.

BACKGROUND

Please describe your company and your position there.

I'm a founder of Sen Beauty Shop. My shop is providing the imported cosmetic products in Vietnam. We have expanded our scale by distributing many retail channels and cosmetics chains nationwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sosene Company Limited, and what were your goals?

We hired Sosene to develop our ecommerce website in the pandemic. The website is required to integrate with payment gateway so that our customers are able to buy the products easily from remote easily.

SOLUTION

How did you select Sosene Company Limited and what were the deciding factors?

We have searched and get recommended from our referrals. We have chose Sosene to develop this project, because it has had experience in ecommerce.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SOW includes Wordpress, woocommerce and integrate with payment gateway and logistics suppliers. Sosene get our requirements. It made a mock-up and demo. It had developed our website and deliver on - time.

How many people from the vendor's team worked with you, and what were their positions?

A project manager of Sosene contacted us. He ensured the progress of the project. He assigned a designer and 2 PHP developers to develop our website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After releasing our website, we had many orders from web up to 60%. Very good for us.

Describe their project management style, including communication tools and timelines.

Sosene had provided Jira and teams accounts for us, so we could follow the timeline easily. We like it.

What did you find most impressive or unique about this company?

The experience engineers. They are professional.

Are there any areas for improvement or something they could have done differently?

When our web run into problem or bugs, Sosene had assigned a engineer to support quickly in one hour. Good job.

BACKGROUND

Please describe your company and position.

I am the Project Management of eka company limited

Describe what your company does in a single sentence.

e-Commerce Shop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sosene Software to accomplish?

• Optimize our sales
• Develop new e-commerce website and management app

SOLUTION

How did you find Sosene Software?

Online Search

Why did you select Sosene Software over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Sosene Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

• Website Development:
  • Requirement Analysis and Planning: Conducted thorough research to understand Eka.vn's business needs, target audience, and functional requirements.
  • Design and User Experience (UX): Created wireframes and high-fidelity mockups to design a responsive, intuitive, and visually appealing user interface (UI) for both desktop and mobile devices.
  • Frontend Development: Developed the front end of the website using modern web technologies (HTML5, CSS3, JavaScript) to ensure a seamless user experience across all devices.
  • Backend Development: Built a robust backend infrastructure using a scalable framework, ensuring secure data management, efficient processing, and integration with third-party services.
  • Content Management System (CMS) Integration: Implemented a user-friendly CMS to enable Eka.vn to manage website content easily, including product listings, blog posts, and multimedia content.
  • SEO and Performance Optimization: Applied best practices for search engine optimization (SEO) and performance optimization to ensure fast loading times and high search engine rankings.
  • Testing and Quality Assurance: Conducted comprehensive testing to identify and fix bugs and ensure the website's functionality, security, and compatibility across different browsers and devices.
• Management App Development:
  • Mobile App Design: Designed a user-friendly interface for the management app, ensuring easy navigation and accessibility for administrators and staff.
  • Feature Development: Developed core features of the management app, including inventory management, order processing, customer relationship management (CRM), and reporting tools.
  • API Integration: Integrated APIs to enable seamless data exchange between the website and the management app, ensuring real-time updates and synchronization.
  • Security Implementation: Ensured data security and privacy by implementing robust authentication and authorization mechanisms, as well as data encryption.
  • Deployment and Support: Deployed the app on relevant platforms (iOS, Android, web) and provided ongoing support and maintenance to ensure smooth operation and updates.

Key Deliverables:

• Fully Functional Website: A responsive, SEO-optimized website with a modern design, integrated CMS, and all required functionalities tailored to Eka.vn’s business needs.
• Management App: A comprehensive management app with essential features for business operations, including inventory management, order processing, CRM, and analytics tools.
• API Integrations: Seamless integration of third-party services and real-time synchronization between the website and management app.
• Documentation: Comprehensive documentation for both the website and app, including user manuals, technical documentation, and API documentation to facilitate future updates and maintenance.
• Testing Reports: Detailed testing reports highlighting all test cases, results, and resolutions of any identified issues during the development process.
• Post-Launch Support: Initial support and maintenance services post-launch to address any issues and ensure smooth operation of the website and app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Website Traffic:

Metric: A significant increase in the number of visitors to the Eka.vn website.
Outcome: Post-launch, the website saw a 40% increase in monthly traffic due to improved SEO and a user-friendly design that attracted more visitors.

Improved User Engagement:

Metric: Higher user engagement metrics, such as time spent on site, pages per session, and lower bounce rates.
Outcome: The average session duration increased by 30%, and the bounce rate decreased by 25%, indicating that users were more engaged and found the content relevant and easy to navigate.

Enhanced Conversion Rates:

Metric: Increase in conversion rates, including form submissions, product inquiries, and online sales.
Outcome: The conversion rate improved by 20%, demonstrating a more effective user journey and website optimization.

Operational Efficiency Gains:

Metric: Reduction in time spent on administrative tasks due to the management app.
Outcome: The management app led to a 35% reduction in time spent on manual inventory and order processing tasks, streamlining business operations and improving overall efficiency.

Customer Satisfaction Improvement:

Metric: Increase in customer satisfaction scores based on feedback and reviews.
Outcome: Customer satisfaction ratings improved by 15%, reflecting the positive impact of the enhanced user experience and customer service tools.

Mobile App Adoption and Usage:

Metric: Number of downloads and active users of the management app.
Outcome: Within three months of launch, the management app achieved over 5,000 downloads, with an 80% active user rate, indicating high adoption and ongoing usage by Eka.vn’s team.
Revenue Growth:

Metric: Increase in revenue generated through the website and app.
Outcome: The enhanced digital presence contributed to a 25% growth in revenue in the first quarter after launch, demonstrating the project’s impact on Eka.vn's bottom line.
Reduction in Customer Service Queries:

Metric: Decrease in the number of customer service queries and support tickets.
Outcome: With the implementation of a comprehensive FAQ section and self-service tools, customer service queries dropped by 20%, freeing up staff to focus on more complex issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Approach:

• Agile Methodology:

Sosene employed an Agile project management approach, which allowed for flexibility and adaptability throughout the project. This methodology enabled the team to deliver incremental updates, quickly respond to changes, and ensure the project aligned closely with Eka.vn’s evolving needs.

• Clear Communication and Collaboration:

Regular meetings and updates were conducted with the Eka.vn team to ensure transparency and alignment. These included daily stand-ups, weekly progress meetings, and sprint reviews, fostering a collaborative environment where feedback was encouraged and promptly addressed.

• Detailed Planning and Roadmapping:

Sosene developed a detailed project plan and roadmap at the outset, outlining all key deliverables, milestones, and timelines. This plan served as a guide throughout the project, ensuring all team members were aware of their responsibilities and deadlines.

• Risk Management:

A proactive approach to risk management was taken, with potential risks identified early and mitigation strategies put in place. Regular risk assessments were conducted to ensure that any emerging issues were quickly addressed, minimizing the impact on the project timeline.

• On-Time Delivery:

Timely Deliverables:Sosene consistently delivered project milestones on or ahead of schedule. The use of Agile sprints allowed for regular, incremental progress and the timely delivery of key components such as the website, management app, and integrations.
Adherence to deadlines was ensured by meticulous planning, regular monitoring of progress against the project timeline, and swift action to resolve any delays.

Responsiveness to Eka.vn's Needs:

• Adaptive and Responsive:

Sosene demonstrated a high level of adaptability and responsiveness to Eka.vn’s needs. As new requirements or changes arose, the team swiftly adjusted the project plan and priorities, ensuring that the final deliverables aligned closely with Eka.vn’s evolving goals.
Regular feedback loops allowed Eka.vn to provide input at each stage of development, ensuring that their needs were continuously met and any issues were resolved promptly.

• Customer-Centric Approach:

Sosene maintained a customer-centric approach throughout the project, focusing on understanding Eka.vn’s unique business needs and challenges. This involved frequent check-ins, open communication channels, and a willingness to go the extra mile to ensure customer satisfaction. The team’s responsiveness was evident in their rapid turnaround on feedback and their ability to integrate new features and enhancements quickly, based on Eka.vn’s input.

• Post-Launch Support and Iteration:

After the initial launch of the website and app, Sosene provided ongoing support and was quick to implement updates and improvements based on user feedback and usage data. This commitment to post-launch iteration ensured that the solutions remained effective and aligned with Eka.vn’s needs.

Overall, Sosene's effective project management practices, timely delivery, and responsive approach to Eka.vn’s needs contributed significantly to the project's success, ensuring high-quality deliverables and a satisfied client.

What was your primary form of communication with Sosene Software?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Impressive and Unique Aspects of Sosene:

• Customer-Centric Approach:
  • Personalized Attention: Eka.vn was particularly impressed with Sosene's commitment to understanding their specific business needs and tailoring solutions accordingly. This personalized approach ensured that every aspect of the project was aligned with Eka.vn’s goals and objectives.
  • Proactive Communication: Sosene's open lines of communication and regular updates fostered a strong collaborative relationship. The team’s willingness to listen to feedback and make adjustments quickly was highly valued by Eka.vn.
• Expertise and Technical Skill:
  • Technical Proficiency: Sosene's team demonstrated a high level of technical expertise, especially in web and mobile app development. Their ability to integrate complex features and ensure seamless performance was a standout quality.
  • Innovative Solutions: The innovative approach to solving technical challenges, such as optimizing the website for speed and performance or creating a user-friendly management app, showcased Sosene's creativity and problem-solving skills.
• Agile Project Management:
  • Flexibility and Adaptability: Eka.vn appreciated Sosene's agile project management methodology, which allowed for flexibility and swift adaptation to changing needs. This was particularly beneficial when new requirements emerged or when there was a need to pivot quickly based on feedback.
  • On-Time Delivery: Sosene’s ability to consistently deliver on time, even when faced with challenges, demonstrated their strong organizational skills and commitment to meeting deadlines.
• High-Quality Deliverables:
  • Attention to Detail: Eka.vn found Sosene’s attention to detail impressive, from the design aesthetics of the website to the functionality of the management app. This meticulousness ensured that all deliverables met or exceeded expectations.
  • User Experience Focus: The focus on creating a seamless and engaging user experience was another highlight. The design and functionality of both the website and app were crafted to enhance user satisfaction and drive engagement.
• Post-Launch Support and Iteration:
  • Ongoing Support: Sosene’s commitment to providing continuous support after the launch was a unique and highly valued aspect of their service. This included monitoring performance, making necessary adjustments, and implementing new features based on user feedback.
  • Dedication to Improvement: The proactive approach to iterating on the initial release to further refine and enhance the platform underscored Sosene’s dedication to delivering long-term value to Eka.vn.
• Cultural Fit and Team Collaboration:
  • Cultural Understanding: Eka.vn appreciated how well Sosene understood the local market and culture, which was evident in their tailored approach to the project. This cultural alignment helped in creating a more relevant and effective solution.
  • Team Dynamics: The seamless collaboration between Sosene’s team members and Eka.vn’s staff created a productive working environment. The ability to work together cohesively, despite any challenges, was a unique strength that contributed to the project’s success.

Overall, Eka.vn found Sosene’s customer-centric approach, technical expertise, agile project management, high-quality deliverables, post-launch support, and excellent team collaboration to be the most impressive and unique aspects of their partnership.

Are there any areas for improvement or something Sosene Software could have done differently?

Sosene Software successfully delivered a high-quality project for Eka.vn, focusing on these areas could further enhance their services and ensure even greater client satisfaction in future projects. Continuous improvement in these aspects will help Sosene maintain its competitive edge and better meet the evolving needs of its clients.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Executive of Greenvibes Vietnam

Describe what your company does in a single sentence.

My company specializes in retail of indoor plants, high-end furniture in Ho Chi Minh City.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sosene Software to accomplish?

• Website

SOLUTION

How did you find Sosene Software?

• Online Search
• Other

Why did you select Sosene Software over others?

Company values aligned

How many teammates from Sosene Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Developing e-commerce websites
• connecting with CRM
• online selling

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website timeline
• website speed
• website warranty
• support answering inquiries

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thoughtful and attentive support. They were fast and efficient

What was your primary form of communication with Sosene Software?

Virtual Meeting

What did you find most impressive or unique about this company?

Customize everything from WordPress platform

Are there any areas for improvement or something Sosene Software could have done differently?

Improve website loading speed, use less plugins.

BACKGROUND

Please describe your company and your position there.

I'm director of the company. In 2015, we increased the factory size 3 times compared to the scale of the first day of establishment; along with a methodical, disciplined and strict staffing and departmental structure.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sosene Software, and what were your goals?

Custom ERP System is developed by Sosene with cutting edge technology and insanely talented resources who constantly reviews and updates to the current market trends and user experience. The overall features of the product is very much efficient and it saves time and cost for our business. it can be used in multiple business functionalities and flexible with the nature of business we are doing.

SOLUTION

How did you select this vendor and what were the deciding factors?

It has been a pleasant experience with Sosene's services, their team is well experienced and have addressed all our issues with quick response. Companies like their PM with complex problems will always require people to listen to us. the Sosene team was patient enough to listen, especially the project managers and the business analysts will always ensure us are happy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The system has built by dedicated team from Sosene. They has used the latest tech stacks such as Angular 12, NodeJS, Microservices, etc.

How many people from the vendor's team worked with you, and what were their positions?

There has been 6 members of the team. I work directly with PM.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team has succeeded in achieving an first trusted the custom ERP system. We thought we knew what we were doing; however, the Sosene team has looked very understanding at the product. They pointed out all the user flow in our ideas and they were able to direct us to a more reliable and productive path forward. In the end, everything was very simple and we had no trouble explaining the custom ERP system with confidence.

They go above and beyond to make sure the product looks good. The custom ERP system is ready to use shortly for our firm.

Describe their project management style, including communication tools and timeliness.

The agile project management has been great operated by PM from Sosene. They has used Jira for managing task, Slack for communication.

What did you find most impressive or unique about this company?

I feel fortunate to have found Sosene. The experience is refreshing and we finally feel confidence we should work with a company that actually cares about what we are trying to accomplish.

Are there any areas for improvement or something they could have done differently?

I really have no comments for improvement. They're really good!