Social Driver

BACKGROUND

Please describe your company and your position there.

The Education Trust is a national education advocacy nonprofit seeking to increase educational opportunities and improve outcomes for students of color and students from low-income backgrounds. I am the Associate Director for Digital Communications overseeing all our online work from website to social media to email marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Social Driver, and what were your goals?

We've partners with Social Driver since 2014 and a number of projects. This project specifically was to re-envision our State of Education Funding Equity data tool that we have been producing in various forms for over 20 years. The specific challenge here was two parts: 1. Updating the tool to current best practices for accessibility and web technology, and 2. Redesign it to handle an exponential increase in data, specifically newly available individual school level data

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Social Driver based on both the proposed approach to designing the tool, budget and timeline considerations, and long standing partnership or excellence.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was building a brand new data visualization tool from the ground up that incorporate pieces of previous versions that were popular, and building new functionality for new data sets available.

How many people from the vendor's team worked with you, and what were their positions?

The Social Driver comprised a team of at least 7.

• In the initial phases we worked with Ryan K., vice president for accounts(?) on scoping out the project, building the timeline and budget.
• In the wire-framing and design phase we worked with Creative Team led by Casey D. This is the third data visualization tool that Casey and his team have designed for us, and each time we've always be really happy and impressed with what they are able to pull together from a spreadsheet of text :-).
• During the build phase we interacted mostly with Development team led by Dylan F. Dylan has been working on the development side of EdTrust.org since 2014 when we was the lead on our website redesign. He is top of his field for Word Press development and hosting, and his institutional knowledge of the site means we don't have to worry about unforeseen bugs or conflicts with the base code.

And then throughout the project our Account Manager, Alexander K. was just fantastic controlling the updates and timeline in Asana, following up on deadlines and questions (from both sides) and making sure that all the little details weren't missed. The Social Driver project approach is another of it's great strengths, and something they are constantly investing time into improving.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was a wonderful success. It's garnered over 3,000 unique visitors in the first 30 days and profuse praise from our network of state and local advocates for it's usefulness and easy of use.

Describe their project management style, including communication tools and timeliness.

Social Driver and The Education Trust both use Asana for project management, so that was a seamless interface with clear tasks, timelines, and full conversation history. The Social Driver team consistently meets set out timelines or communicates as soon as possible when a deadline is shifting and why.

What did you find most impressive or unique about this company?

Their quality of work has always been the biggest selling point. From the first project in 2014 through numerous microsites and data tools, the Social Driver team has upheld the highest standards or professionalism and technical expertise.

Are there any areas for improvement or something they could have done differently?

There was a little breakdown in communication around the data mid-project that led to some confusion. A call should have been setup earlier than it was to get clarity and move forward.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital at an international administrative agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

We hired Social Driver to lead digital marketing training sessions. 

SOLUTION

What was the scope of their involvement?

Social Driver led two virtual training sessions through Microsoft Teams for the US network of our agency. The first training focused on three dimensions of people-centered brand strategy. Social Driver showed us previous clients who had yielded great engagement results from their storytelling techniques. The second was about mastering LinkedIn. Social Driver’s team taught us how to use our existing network to build out our messaging and how to use various LinkedIn features. 

We worked directly with Anthony (Co-Founder & Chief Strategy Officer), who led our training after evaluating our priorities and what we wanted to convey to our network. We went back and forth on presentation drafts before he began each training. 

What is the team composition?

I worked with Anthony, two teammates from Social Driver's finance team, and an administrative assistant. 

How did you come to work with Social Driver?

We met Anthony at a previous engagement, and he told me about his interest in international affairs and his experience working with international communities. 

How much have you invested with them?

We spent $10,000.

What is the status of this engagement?

Our engagement lasted from February–March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The social driver team was really flexible to our needs — we weren’t able to do in-person meetings, so everything was done virtually. Anthony was really good at finding ways to get everyone engaged with the materials, even though we were in a virtual setting. Many teammates returned for the second training session, which is a testament to Social Driver’s work. I’ve also seen individuals from the training be more creative in their digital content and share more on LinkedIn. I’m 100% satisfied with Social Driver’s work; they did a great job. 

How did Social Driver perform from a project management standpoint?

I provided Social Driver with our budget parameters, and they were able to give us everything we needed within it. Typically we communicate through email, phone calls, and Google Meet calls. 

What did you find most impressive about them?

Social Driver’s ability to connect with the attendees really stood out to me. Often during training, instructors will talk off a sheet, but Social Driver did an excellent job tailoring the training to an international audience to ensure everyone was engaged.  

Are there any areas they could improve?

I wish we could’ve had the training in-person, but Social Driver worked within the limits of a virtual training as best they could. 

Do you have any advice for potential customers?

I’d advise customers to speak to Social Driver early and be clear about their goals for the training — customers should provide Social Driver with a list of desired outcomes.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit organization that provides affordable housing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

They provided video production services.

SOLUTION

What was the scope of their involvement?

They provide two animated videos and an infographic. The videos were 90-seconds each. All of them were developed for internal and marketing purposes.

Social Driver handled every aspect of the videos: scriptwriting, audio, editing, mixing, voiceovers, and more.

What is the team composition?

There were at least 3–4 people involved, maybe up to half a dozen, including a project manager, a voiceover actor, and a scriptwriter. There was also someone doing the storyboarding and laying out the titles and the look of the video. Our final assigned resource was an account manager.

How did you come to work with Social Driver?

They’d done our website, but we hadn’t worked with them to upgrade it because their proposal wasn’t the most compelling one. They did have more bandwidth and video expertise, however, so we went with them again.

How much have you invested with them?

We’ve spent a bit over $100,000 with them.

What is the status of this engagement?

We worked together from October 2021–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re pleased with all the feedback on the video, as well as with the quality of the production. Social Driver did a very good job taking complicated subject matter and turning it into visuals. The videos will certainly help us in terms of explaining who we are.

How did Social Driver perform from a project management standpoint?

They did very well with the project management and used Asana. They didn’t allow for an alternate platform, so I trained one of my staff on it. We also had periodic meetings to go over product deliverables.

What did you find most impressive about them?

They were very good at communicating their process and laying out how they work. This allowed us to fully understand how we would move from concept to final product. Their discovery process was also very good, leading them to have a clear understanding of what we do. They really demystified the process.

Are there any areas they could improve?

I think that they were really good. There were a lot of touch points, and I can’t think of anything off the top of my head in terms of what they could do better. They were able to take and incorporate our feedback. I give them high marks for listening and understanding what we were trying to produce.

Do you have any advice for potential customers?

They were good and clear and understood what they were doing. They did very well in terms of the videos.

BACKGROUND

Introduce your business and what you do there.

I was the PR manager of NGLCC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

We needed someone to provide us with web development and design.

SOLUTION

What was the scope of their involvement?

The web development project started with a discovery period where we learned about our challenges and needs. We went through interviews not only with the leadership, but with the staff and various audiences that the chamber was attuned to.

We also interfaced with community partners in the diversity and inclusion space, the Women’s Business Chamber, and the National Supplier Diversity Minority Chamber.

The website came in two phases, one was the redesign phase where they provided us with graphic design, content creation, SEO, and the development of a CMS.

The entire website was then developed through Drupal.

What is the team composition?

We worked directly with Anthony (Chief Strategy Officer & Co-Founder) and Thomas (Co-Founder & CEO).

How did you come to work with Social Driver?

Social Driver responded to a proposal we put out in the market.

How much have you invested with them?

We invested around $50,000.

What is the status of this engagement?

We worked together from April 2011–February 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with Social Driver, we’ve increased our website engagement and unique visitors by 300% from 2012–2013.

How did Social Driver perform from a project management standpoint?

Anthony and Thomas were incredibly intuitive and effective leaders. They listen to their clients and were able to circumnavigate and rework some of our challenges.

We typically communicated through text, call, and email.

What did you find most impressive about them?

We were impressed with their team’s singular vision and how they provided us with incredible value through their services — they understood our company’s position and gave us the best product we deserved.

Are there any areas they could improve?

I don’t have any constructive feedback as we thoroughly enjoyed working with them.

Do you have any advice for potential customers?

Social Driver is highly flexible and innovative, so I would highly recommend working with them because they’re the leading edge of digital marketing.

BACKGROUND

Introduce your business and what you do there.

I’m the former director of communications at a civic and social impact applied research center. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

My former company had a multi-year grant funding work focused on the future of higher education. When the COVID-19 pandemic hit, our ability to engage with individuals in the higher education community also changed. So, we reached out to Social Driver to help us get more engagement with decision-makers in higher education, which include administrators and leadership at colleges and universities, nonprofits, state legislators, and federal regulators. 

SOLUTION

What was the scope of their involvement?

Social Driver provided my former company with communication strategy services using digital and video survey services. Those surveys were sent out to various stakeholders in the industry. Their team helped us reimage our communications and marketing strategy in the context of the COVID-19 pandemic. 

Social Driver delivered reports based on the online reports and questionnaires they conducted. They presented a living document and new strategies to reach our audience. Those strategies included email campaigns and changing to a hybrid storytelling website. Social Driver’s team also provided input for LinkedIn Showcases, newsletters, and the ilk. They also helped us determine how to reach media outlets that primarily work in higher education. 

What is the team composition?

We worked with ​​Anthony (Chief Strategy Officer & Co-Founder), Megan (Director of Communications), and a project manager. 

How did you come to work with Social Driver?

Social Driver was recommended to my former company by an internal teammate. I believe their company also came up on a list of diverse suppliers that had several companies we’d worked with before. 

How much have you invested with them?

I believe my former employer invested over $100,000 with Social Driver. 

What is the status of this engagement?

My former company’s partnership with Social Driver began in March 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I loved working with Social Driver. As a communications professional, it was nice to collaborate with a communications firm — it was validating to hear that they were facing similar challenges to our internal team. Social Driver delivered what they set out to do — they provided new ideas and strategies that transformed our communication strategy. However, I don’t have any specific metrics because I am no longer employed by the company that hired Social Driver. 

How did Social Driver perform from a project management standpoint?

Social Driver had excellent project management through Asana. Typically, we communicated through email and video meetings. 

What did you find most impressive about them?

I was impressed with Social Driver’s presentation of their holistic plan of attack to improve engagement. We were targeting external engagement from a specific audience, and Social Driver delivered concrete steps on how to do that. They showed me how to build relationships with our target audience. Social Driver were great communicators and always followed up with us to ask what else they could be doing to help us. 

Are there any areas they could improve?

I may have something for Social Driver to improve if I was still working with my former employer and had specific metrics about their implementation performance. However, at this point, I have nothing for ​​them to improve. 

Do you have any advice for potential customers?

I’d advise future customers to have an internal consensus about their definition of terms. It’s essential for everyone to be on the same page on what building and telling a story means for their company. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at an events company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

We wanted to create a social media campaign to speak to our local soccer audience to form a large coalition of people that see the opportunity to host a sporting event in our city.

SOLUTION

What was the scope of their involvement?

Social Driver did social media marketing for us; they developed a plan to generate content and reach key audiences and stakeholders that would want to join our movement of bringing a large sporting event to our city. Their efforts also involved content development for our social media channels and influencer engagements that can be posted through Instagram, Facebook, Twitter, and LinkedIn. In addition to that, they also helped us accelerate photography and video material production.

What is the team composition?

We engaged with 3–4 members of their team, including an account manager, which was our main point of contact throughout the process.

How did you come to work with Social Driver?

We’ve worked with them in the past, and we chose them for this project because they had the strongest proposal for it.

What is the status of this engagement?

We worked together from July–October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We reached our goals regarding engagement rates and percentage of follower growth — all those results exceeded our expectations for this project.

How did Social Driver perform from a project management standpoint?

Their team was very responsive and met with us to listen to our vision, create plans, schedule follow-up accounts, and send reports. In terms of tools, we used Zoom and email.

What did you find most impressive about them?

Their capability to adapt and understand our needs to deliver tailored solutions through their expertise was outstanding — they were always innovative and flexible.

Are there any areas they could improve?

I would’ve liked to see a quicker implementation of the plan early on in the project. Despite that, everything worked out fine.

Do you have any advice for potential customers?

Be as clear as possible with your initial vision and requirements; they can deliver a targeted proposal, but the more information you provide, the better work they’ll do.

BACKGROUND

Introduce your business and what you do there.

I'm the communications director at the Data Quality Campaign, a nonprofit advocacy organization. We advocate for changes in policy and practice on education data advocacy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

We hired Social Driver to help us ensure our website thoroughly explained our company to users. We've always had issues with site visitors assuming we work with data even though we're an education data advocacy organization.

SOLUTION

What was the scope of their involvement?

First, Social Driver helped us refresh our brand. They helped us create an entirely new logo and developed creative assets for the website that followed our new branding guidelines and tied into the logo. 

Then, Social Driver redesigned and developed our new website using our new branding guidelines. We provided our requirements and our recently updated strategic company plan. Social Driver used that information to build a site to help us achieve our strategic goals. They helped us change the language we use to explain our work and made templates to ensure our messaging was very direct — the direct language was meant to help us effectively communicate with site users. Social Driver's team also translated several key site pages into Spanish to ensure the site's accessibility. 

What is the team composition?

We worked with a large team from Social Driver, which included several graphic designers, a project manager, and content development and accessibility teammates. 

How did you come to work with Social Driver?

I've had a working relationship with Social Driver for almost a decade. They helped refresh a lasting website for my previous company and had already completed my current company's website. However, for this project, we did a complete RFP process. Social Driver's commitment to delivering a cohesive website that works across multiple platforms made it obvious that they were the firm we needed on this project. 

Also, Social Driver's commitment to accessibility was terrific. We hadn't been able to achieve that before on our site, but Social Driver walked us through that process during the hiring process and showed us how we could make our site accessible while still ensuring it reflected our brand. 

How much have you invested with them?

We invested $70,000–$80,000 with Social Driver for this project. 

What is the status of this engagement?

This project with Social Driver was from March–November 2021. However, we're still engaged with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I've worked on several website redesign projects over the years, and I've never experienced the kind of positive feedback that we've gotten from the new site. The new website is very visually different from our last one, and our partners are amazed at the new design. Additionally, I've given out Social Driver's information to several interested companies. 

The new website from Social Driver feels more mature and reflects the company we are now, not the company we were. Social Driver's work has really helped us mature our brand so it reflects the scope of our offerings. The new website has a concrete focus on our organization's goals for the future, focusing on everything from early education to workforce development. We now use the images that Social Driver has added to our site for our social media — our branding is extremely cohesive. 

How did Social Driver perform from a project management standpoint?

Social Driver assured us during the RFP processes that we'd never have to worry about falling behind on our timelines, and they were right. We had to adjust our timeline a few times, but it was clear why our changes were altering our project timeline. Their team was great about setting clear deadlines and communicated them well. We felt supported by Social Driver's project manager throughout the project, but still had access to individual team members to ask questions related to their piece of the project. 

What did you find most impressive about them?

I'm always impressed by Social Driver's creativity and listening skills. It's easy for web developers to recommend only what they know, but Social Driver's strength comes from listening to our needs and working to find creative solutions to match them. 

Are there any areas they could improve?

I have nothing for Social Driver to improve. 

Do you have any advice for potential customers?

I'd advise customers to be clear about their objectives and communicate them clearly with Social Driver — they can't help customers succeed if they don't have all the information they require.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of communications for the Leukemia and Lymphoma Society. Our goal is to end blood cancer and improve the quality of life for patients and their families. I work in the advocacy division, and we’re focused on advancing policies that make health care more accessible and affordable.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

We hired Social Driver to create an animated explainer that could educate the public about the problems with junk insurance. Junk insurance is a type of health coverage that basically uses loopholes and leaves patients vulnerable to high medical bills.

SOLUTION

What was the scope of their involvement?

Social Driver previously created an explainer video for us, but we needed a new one for a different topic and a different campaign. We intended for the video to be posted on our website and various social media platforms and to be used for a broader paid campaign. We also wanted to use it for internal communications to educate people within the organization and volunteer advocates on the issue. 

We had done a ton of research and advocacy on the topic prior to approaching Social Driver. We provided them with our reports, findings, and some press releases about our position on the issue. We also gave them news coverage of patients who have been negatively impacted by junk insurance. 

From there, they went into distilling all of the information into a creative medium. Their team made it informative and moving while keeping it simple and concise. They also helped us find and evaluate the right voiceover artists for the job.

What is the team composition?

We worked Emily (Project Manager), Gayle (Social & Digital Media Specialist), Cory (Senior Motion Graphic Designer), and Abbagail (Account Manager).

How did you come to work with Social Driver?

We had already engaged Social Driver for a previous animated video project, but we decided to continue to work with them because we had such a good experience. It was a no-brainer to come back to them again.

What is the status of this engagement?

We started this project in July–August 2021 and wrapped it up in early November 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Social Driver really came up with an amazing video that captured a wonky topic, especially one that doesn’t necessarily lend itself to a visual medium. They provided a tremendous amount of value and vision. As lobbyists, researchers, and communications people, we mostly operate on the written word, but they were able to work with the material we gave them and creatively visualize it. 

How did Social Driver perform from a project management standpoint?

The team was really good from a project management standpoint. They met all of the deadlines and at some points even nudges us on our deadlines. It helped keep things moving along. We don’t use Asana regularly in our organization, but they were able to plug us into their platform, which worked great. 

What did you find most impressive about them?

What we really liked about working with Social Driver is that we didn’t need to go into too much detail about what kind of visuals we wanted. We simply gave them as much information as they would need and they took over the creative side of the work on their own. They were just very easy to work with. We didn’t even have to go back to the drawing board a lot because they made sure to capture all of our requirements. It was a professional and very well-organized partnership. 

Are there any areas they could improve?

They always ask me that, too, but there wasn’t anything they could’ve done differently. 

Do you have any advice for potential customers?

Part of the reason we were so successful is because we provided Social Driver with so much material. I think it would do you good to provide them with a lot to work with because that helps them understand complicated topics and, in turn, create the right visuals for it. 

UPDATED REVIEW

This review was published on March 12, 2021

Ryan Holeywell

Senior Director of Comms., The Leukemia & Lymphoma Society

Nonprofit

1,001-5,000 Employees

Washington, DC

Confidential

Jan 2021 - Feb 2021

Project summary

A nonprofit engaged Social Driver for full-scale video production services to explain a public policy issue. After ideating, storyboarding, and scripting, the team produced a 90-second long animated video.

Feedback summary

Social Driver delivered an animated video that received compliments for its concise communication of a complex policy issue and its characters. By effectively managing the project, the team mitigated unnecessary oversight. They provided expertise and valuable guidance for the video’s production.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director of communications for The Leukemia and Lymphoma Society. Our goal is to end blood cancer and improve the quality of life for patients and their families. I work in the advocacy division, and we’re focused on advancing policies that make health care more accessible and affordable.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

We had them create our first animated explainer video. The video needed to concisely explain a complex policy issue and convey how the issue affects real people.

SOLUTION

What was the scope of their involvement?

Social Driver helped us make the video, soup to nuts. Their team talked about the issues with us and then developed a storyboard and script. They also helped us identify the video's music and voice-overs. It’s a 90-second video that’s only on our YouTube channel at the moment. However, we’ll use it as part of our advocacy campaign later this spring.

What is the team composition?

I worked most closely with Cory (Motion Graphics Producer) and Jonathan (Director of Project Management).

How did you come to work with Social Driver?

I found them because their founder hosted webinars with a group that I'm a member of, Public Relations Society of America. I kept the conversation going and asked to see their work. They sent samples of their previous work with nonprofits, which had a mix of styles and tones. We found a few projects that aligned with our vision.

What is the status of this engagement?

We worked on this project between January–February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everyone internally loves it. We keep receiving feedback on how the video concisely and effectively makes its point. That’s hard to do. People also said the character that Social Driver created was compelling. One person said they liked how it reminded them of Schoolhouse Rock! The video has had great feedback all around.

How did Social Driver perform from a project management standpoint?

Our meetings were brief, so we never had a meeting with them that was longer than 20 minutes. Their team was organized, using Asana to keep the project on track. They always held up their end of the deal on deadlines. Their team was always early on deadlines. They communicated what they needed and when they needed it from us.

What did you find most impressive about them?

Social Driver didn’t require tons of feedback because they got it right the first time. They had amazing follow-through. When working with a contractor, it’s often necessary to stay on top of them to ensure they hit their marks. We didn’t have to do any of that with Social Driver. We set them loose. By staying on top of the project, Social Driver made our lives easy.

Are there any areas they could improve?

There is literally nothing they could do to improve.

Do you have any advice for potential customers?

I deferred to them as the experts throughout the project. I’m happy that I trusted them and didn’t micro-manage the project. Social Driver did a better job than if I told them exactly what to do.  

STAR RATINGS

Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I was the former VP of marketing, communications, and member services for Children’s Hospital Association. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Social Driver?

We were in the middle of a merger with another group. That group focused on advocacy while we focused on data and revenue, though we both served under Children’s Hospitals. In other words, we were two different communications, PR, and marketing teams within the same organization, so we had differing needs for social strategy. 

Moreover, our groups were responsible for corporate and member relations, raising brand awareness for the association. Within that, we also needed advocacy and grassroots efforts. Simply put, we were blending two teams, and we needed an overarching strategy. Our teams also needed to define key roles and responsibilities while figuring out a good process for us to work together — that was when we met Social Driver.

SOLUTION

What was the scope of their involvement?

We started working together by doing an audit of our organizations’ social properties. Social Driver dove deep into interviewing key players in our groups to understand our needs. Then, they facilitated several days' worth of work sessions to brainstorm around our overall strategy, approach, and tactics. Within that, they helped us define everyone’s roles, responsibilities, and measures of success. On top of that, they frequently met with us to measure success both qualitatively and quantitatively. The team also outlined project threats and developed influencer campaigns. 

What is the team composition?

We worked with Anthony (Chief Strategy Officer & Founder) for setting our strategy and leading the process. A couple of people from his team also worked with us, including a project manager and social strategy manager. 

How did you come to work with Social Driver?

We knew Social Driver through the group we were merging with, who knew the team in the grassroots advocacy arena. 

How much have you invested with them?

We spent between $50,000–$75,000. 

What is the status of this engagement?

We worked with them from September 2015–September 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were successful in this project; our groups came together and defined everyone’s roles — everybody understood how we could work together in the process. We also saw high employee engagement and satisfaction around the merger. That was possible because we had the right success benchmarks. 

How did Social Driver perform from a project management standpoint?

Social Driver’s project management was great. Any missed deadline was caused by scheduling problems on our end. Meanwhile, we communicated using traditional tools, such as shared documents. Social Driver may have also used a scheduling tool. 

What did you find most impressive about them?

Social Driver was truly insightful in terms of understanding influencers and how social media and advocacies worked. They were great at focusing on the task at hand. Moreover, during the process, many people were worried about their jobs, so a lot of emotions were expressed. Fortunately, Social Driver was able to lift us above all that and stayed focused on the goals of the engagement. 

Are there any areas they could improve?

No, there weren’t any. In fact, I wished we had the budget to keep on working with them. 

Do you have any advice for potential customers?

Let Social Driver be the experts at what they do best. That way, they can figure out how organizations can execute their projects in a way that delivers results. In short, trust their expertise.