SmartSites

BACKGROUND

Please describe your company and position.

I am the Owner of L' L E É Laser + Aesthetics

Describe what your company does in a single sentence.

Luxury Day Spa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• PPC
• SEO

SOLUTION

How did you find SmartSites?

• Online Search

Why did you select SmartSites over others?

• High ratings

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC and SEO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great success!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered as soon as possible

What was your primary form of communication with SmartSites?

• Virtual Meeting

What did you find most impressive or unique about this company?

Communication

Are there any areas for improvement or something SmartSites could have done differently?

No improvement , amazing company!

BACKGROUND

Please describe your company and position.

I am the Business Director of M Zafar MD SC

Describe what your company does in a single sentence.

Internal Medicine practice serving Central Illinois.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• PPC Ads
• SEO

SOLUTION

How did you find SmartSites?

• Online Search

Why did you select SmartSites over others?

• High ratings

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC Ad Management on Facebook and Instagram, Landing Page design and development for PPC Ads, SEO services through backlinking and website optimizations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improvement in Google ranking for key terms, improved targeting for our ads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are deliver on time and are always quick to respond when questions arise.

What was your primary form of communication with SmartSites?

• Virtual Meeting

What did you find most impressive or unique about this company?

They are very proactive in suggesting improvements we could make.

Are there any areas for improvement or something SmartSites could have done differently?

Everything has been great so far

BACKGROUND

Please describe your company and position.

I am the CEO of Genesis Solar Cleaning Corp.

Describe what your company does in a single sentence.

We help homeowners generate more energy for their houses by keeping their solar panels clean!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

Generate more high-quality leads!

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

High ratings

How many teammates from SmartSites were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliver high-quality ads to Facebook!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost per lead

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes!

What was your primary form of communication with SmartSites?

Email or Messaging App

What did you find most impressive or unique about this company?

Their positive team is impressive.

Are there any areas for improvement or something SmartSites could have done differently?

na

BACKGROUND

Please describe your company and position.

I am the Owner of a workers' compensation law firm.

Describe what your company does in a single sentence.

We handleWorkers Comp cases for injured workers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Increase Leads

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

High ratings

How many teammates from SmartSites were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Haadi from Smartsites did great job with producing more leads via Google Ads. He was responsive and strategic

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Haadi from Smartsites produced leads for work comp cases for my firm. They were very responsive and always available to address issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and were very efficient and responsive to my needs

What was your primary form of communication with SmartSites?

Virtual Meeting

What did you find most impressive or unique about this company?

Very smart employees, dedicated, hard-working.

Are there any areas for improvement or something SmartSites could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Member of an ecommerce company 

Describe what your company does in a single sentence.

E-commerce product sales B2C & B2B

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Google Ads Campaigns
• SEO

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Multicampaign strategies for Google and Bing along with SEO building for new website and blog creations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ROAS and MoM increase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• All projects were completed on time. 
• Quick response time to email sent.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide clear communications that make things simple to understand. Consistent communication, reports and guidance based on their expertise. I went through 3 other marketing companies before finding my team here and we have increased our net revenue by almost 25% since partnering with SmartSites.

Are there any areas for improvement or something SmartSites could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Office Manager of a rainscreen and sunscreen company

Describe what your company does in a single sentence.

We are a terracotta rainscreen & sunscreen distributor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Move up in the rankings for our preferred Google Keywords
• Increase the number of backlinks to our website
• Increase our reach on architecture related websites

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with SmartSites for approximately 6 months to improve our SEO ranking. SmartSites has created SEO focused blog posts for our websites, added backlinks on many local & nationwide directories as well as architectural focused websites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

So far our SEO rank has moved up 2 places for our preferred keyword & we have noticed a larger influx of visitors to our website from this rank increase & the backlinks created.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager, Anastasiia has been a great resource along this journey. She has gone above and beyond and even helped us when we were having an issue with our website deploying new changes - something she certainly could have said was outside of SmartSites' scope. It is such a relief to finally have a reliable partner for SEO that can help us achieve our goals!

What was your primary form of communication with SmartSites?

Virtual Meeting

What did you find most impressive or unique about this company?

We have been using SmartSites for about six months and are thrilled with the service and results so far! We recently deployed a new website and our SEO rankings dropped significantly. After careful consideration we decided to partner with SmartSites and do not regret it! 

In just a short amount of time with SmartSites we have already moved up 2 ranks for our preferred keyword, something previous SEO companies told us would take much longer to achieve. What is the most impressive about them is the accessibility of our project manager, the quality of deliverables & how they are able to self manage the project with little work necessary on my end (something that was not the case with our previous SEO company).

Are there any areas for improvement or something SmartSites could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Owner of Tristar Plants

Describe what your company does in a single sentence.

We sell trees and shrubs online

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Google Ads
• SEO

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

We have asked Smart Sites to maximize our SEO and to run our PPC advertising

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Too early to measure the outcomes. We have seen a good rise in ROA and we are just 10 days in

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been very responsive with emails almost on a daily basis and when a phone call is needed they have been very prompt

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of service they have provided is impressive, as well as their effort to see your company progress no matter what size your business is

Are there any areas for improvement or something SmartSites could have done differently?

not that i am aware of

BACKGROUND

Please describe your company and position.

 I am the Visual Designer & Web Master of a manufacturing company 

Describe what your company does in a single sentence.

We help injection moldings solve business and manufacturing problems by providing bundled technology, training, and consulting solutions that are based on our deep knowledge of and years of experience with scientific molding.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Increase impressions and conversions through PPC management

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• Pricing fit our budget
• Good value for cost

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pay Per Click (PPC) Management Including, but not limited to:

• Keyword Research and Strategy
• Campaign Setup (Ad Creation) 
• A / B Testing
• Ongoing Optimizations (Bid Management , Keyword Refining)
• Monthly Marketing Reports 
• Analysis, & Leads Tracking
• marketing 
• PPC Analyst

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

381% return on ad spend

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SmartSites has managed our Google Pay Per Click (PPC) campaigns for over a year now. The SmartSites team took the time to thoroughly understand our business goals and target audience. Their strategic approach to keyword selection and ad creation was not only effective but also tailored to our specific industry,

In addition to their technical proficiency, the customer service provided by SmartSites was outstanding. Their team is responsive, proactive, and always willing to address any questions or concerns promptly.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The value we received, along with the friendly, helpful, and knowledgeable team.

Are there any areas for improvement or something SmartSites could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Director of PPMetrics

Describe what your company does in a single sentence.

Business software and consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• SEO

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO services including listing us on various business directories, optimizing the site, authoring content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Optimized site, improved search rankings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very much delivered on time and were very attentive to our needs.

What was your primary form of communication with SmartSites?

Email or Messaging App

What did you find most impressive or unique about this company?

They seem to be the crème de la crème of the SEO industry - competent, professional, knowledgeable, and friendly.

Are there any areas for improvement or something SmartSites could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Owner of a healthcare company 

Describe what your company does in a single sentence.

Healthcare provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Manage SEO and PPC for start up healthcare business

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

High ratings

How many teammates from SmartSites were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I entered a 12 month contract with Smartsites for 40 hours per month of SEO work to be performed and paid $600 per month for PPC work for $1500 monthly ad budget to be managed. The contract started in August. I had a brand new website developed by another firm that ranked an 85 with Google when transitioned to Smartsites. They were to improve the performance of my website and ranking on Google. My industry is a hot market and in high demand across the country.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There are agreed upon monthly deliverables signed off on by Smartsites and the client before at the beginning of the contract for the first few months. It was my expectation that Smartsites perform 40 hours of work and deliver all of the deliverable on time within the month assigned with high quality work that met my satisfaction by the end of the month. 

The PPC was to be managed by an assigned representative and proactively managed to attract prospective clients and make adjustments when there were lags or campaigns appeared unsuccessful.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Smartsites failed to deliver from the beginning and failed miserably repeatedly for three months on SEO, PPC and management of my website. Smartsites was to perform an audit and improve the performance of my website from the 85 score they gave me when joining. 

After 2 months, I had the score run by several other companies, which at best was running at 65. I shared with the Chief Client Officer in the 2nd month and then in the 3rd month and no changes were made. The deliverables we agreed upon in month 2 were not delivered upon until the last day of month 3, and the draft received at the end of month 3 were presented like a middle school paper quality document and had to be requested to be redone. 

The PPC representative indicated each time he met with me he was so busy, which was evident, because my campaigns were not making much traction in a very busy marketplace and getting little to no attention from him. I question his level of experience and capability as well. I expressed concern about the capability and/or attention of both my SEO project manager and PPC representative to the Chief Client Officer several times before being reassigned. 


It was an abysmal failure of a relationship. I had spent $8000 with Smartsites and many more in Google ad spend as a start up business almost no business to show for it. I had a lot of frustration and anxiety building trying to work with the team at Smartsites as I found those I mention very passive and difficult to work with.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Absolutely nothing. The Chief Client Officer offered to return all of my money because she realized they failed to deliver on their commitments and I was a very unhappy client. I had lots of emails and tracking documents we agreed to where they had failed to deliver. I also had third party documents indicating my website was performing worse than when I joined Smartsites even after I gave them notice and 30 days to cure the problem and they did nothing to improve the situation.

Are there any areas for improvement or something SmartSites could have done differently?

Even after they offered to return all of my money, they reneged on the offer and threatened me with legal action and sending me to collections if I did not sign an NDA. I had to dispute the charges through my bank and I won my case with all the documentation I had as evidence they did not perform the duties per the contract and they offered to return my money in writing. 

They did not want me to have the right to free speech and to be able to send an honest review and ruin their 5-star record. I believe the reason they have so few poor ratings is because this is their tactic. They call it the "amicable separation". I have in writing that I was given an exception from this practice. 

So, everyone needs to be made aware, that the 5-star record you are seeing is likely inflated by all those who get bought out with the amicable separation buyout to get their money back. I do not recommend signing with this company. The contract has heavy legal language that protects the rights of Smartsites and gives you little to no rights to protect yourself. So this is your warning. Choose another company.