# Ripple IT Ripple IT Reviews (18), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 0 connections joined Ripple IT's Network [Visit Website](https://www.rippleit.com/?utm_source=clutch&utm_medium=referral&utm_campaign=clutch_homepage) [Get a Custom Proposal](https://clutch.co/profile/ripple-it) **A Strategic IT Provider for Modern Companies** We know that when companies prioritize people, they do better work. That’s why at Ripple, we provide expert-managed IT services, IT support for small businesses, and IT consulting that puts humans first. From enhanced network security and streamlined operations to around-the-clock tech support, get MSP solutions from an IT provider that understands. Contact Atlanta and NYC's best Managed Service Provider (MSP) or schedule a free consultation with our team to see if Ripple is the right MSP for you. **Services Provided** - Strategic Managed IT - IT Strategy Consulting - User Onboarding and Offboarding - Vendor and Asset Management - End-To-End Security Education and Support - 24/7 User Support **FAQs** **How does Ripple's IT Strategy Consulting benefit my business?** As a strategic IT provider, our consulting is designed to align with your business objectives. We work closely with you to craft a strategic roadmap that grows with your business, not hold it back. **Can Ripple help with onboarding and offboarding?** Yes, Ripple offers specialized user onboarding and offboarding services. Our hands-on IT support for small businesses provides a seamless transition for new hires and manages the secure exit of departing employees. **What sets Ripple apart from other managed service providers?** Ripple's commitment to tailored solutions and our people-first approach sets us apart. We're not just an IT provider; we're your strategic partner in technology. Ripple ensures that your IT runs perfectly so you can work at your best, regardless of your company’s size. ## Company Information - Minimum project size: $10,000+ - Number of employees: 10 - 49 - 2 Locations: - Atlanta, GA (Headquarters) - New York, NY - Founded in 1997 - 1 languages: English - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 65% IT Managed Services - 20% IT Strategy Consulting - 15% Cloud Consulting & SI ### Focus Areas - Cloud Computing Focus: - 50% AWS Cloud Consulting & Implementation - 50% Azure Cloud Consulting & Implementation - IT Managed Services Focus: - 30% Help desk - 30% Security - 20% Managed Hosting Services - 10% Hardware - 10% Network ### Industries - 20% Financial services - 20% Medical - 10% Information technology - 20% Non-profit - 5% Other industries - 25% Advertising & marketing ### Clients - 70% Small Business (<$10M) - 30% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Ripple IT's pricing varies by client size and project scope, with costs ranging from $2,500 to $200,000. Clients appreciate the value for cost, citing proactive service and effective communication as key benefits. **Most Common Project Size**: $200,000 to $999,999 based on 16 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $200,000 to $999,999 based on 15 reviews - Cloud Consulting & SI: $200,000 to $999,999 based on 5 reviews - Other IT Consulting and SI: $1,000,000 to $9,999,999 based on 5 reviews - Cybersecurity: $1,000,000 to $9,999,999 based on 3 reviews - IT Strategy Consulting: $50,000 to $199,999 based on 2 reviews - Call Center Services: Confidential based on 1 review - Customer Service Outsourcing: Confidential based on 1 review - Fulfillment: Confidential based on 1 review - IT Staff Augmentation: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Ripple IT Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.8 - Cost: 4.7 - Willing to Refer: 4.9 ### Top Mentions - Timely (9 mentions) - Communicative (5 mentions) - Proactive (5 mentions) - Exceptional results (4 mentions) - Patient (4 mentions) - Exceptional performance (3 mentions) - Great team (3 mentions) - Accessible (2 mentions) - Creative (2 mentions) - Great project management (2 mentions) - High-quality work (2 mentions) - Personable (2 mentions) - Receptive (2 mentions) - Customized support (1 mentions) - Easy to reach (1 mentions) - Exceeds expectations (1 mentions) - Flexible (1 mentions) - Helpful (1 mentions) - Reliable (1 mentions) - Translate ideas into products (1 mentions) ### Review Highlights **Comprehensive IT Support for Diverse Industries** Ripple IT supports a wide range of industries, providing tailored IT solutions that meet the specific needs of clients in sectors like financial services, healthcare, and real estate. **Seamless Transition to Remote Work** Ripple IT successfully facilitated clients' transitions to remote work during the pandemic, ensuring continuity and stability in operations through effective IT solutions. **Proactive IT and Cybersecurity Solutions** Ripple IT is praised for its proactive approach to IT and cybersecurity. Clients highlight their ability to foresee potential issues and introduce new technologies, significantly enhancing system security and preventing cyberattacks. **Expertise in IT Infrastructure and Support** Clients appreciate Ripple IT’s expertise in managing IT infrastructure, from server management to software installation, ensuring smooth operations and minimal downtime. **Dependable in Crisis Situations** Clients value Ripple IT’s reliability in crisis situations, highlighting their ability to provide immediate support and resolve issues efficiently, minimizing operational disruptions. **Room for Feedback and Improvement** While generally satisfied, clients suggest that Ripple IT could enhance communication by providing regular feedback and service summaries, fostering better understanding of ongoing services and costs. **Successful Managed IT Services** Ripple IT’s managed IT services are highly regarded for their effectiveness in handling daily IT operations, troubleshooting, and providing comprehensive support, leading to high client satisfaction. **No Major Areas for Improvement** Clients generally report no significant areas for improvement, expressing overall satisfaction with Ripple IT’s services and the value they provide. **Personalized and Human-Centric Approach** Ripple IT is distinguished by their personalized service and human-centric approach, focusing on client needs and fostering strong, empathetic relationships. ### Ripple IT Reviews #### IT Services & Cloud Consulting for Investment Management Co (Featured Review) **The Project** - Services: Cloud Consulting & SI, IT Managed Services - Project size: $10,000 to $49,999 - Project length: May 2023 - Ongoing **Project Summary**: Ripple IT provides managed IT services and cloud consulting for an investment management company. The team offers help desk services and has migrated operations from Workplace to an in-house system.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO, Gratus Capital - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 7, 2024 **Feedback Summary**: Since partnering with Ripple IT, the client no longer experiences downtime. The team provides a great customer experience and cares about the client's project. Ripple IT meets deadlines and is responsive through their ticketing system, communicating with the client via phone calls and email. ""Ripple IT's team is integrated by really good people who care about our project and doing what is right."" **BACKGROUND** Introduce your business and what you do there.I’m the COO of an investment management company. Our company does financial planning and advisement.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Ripple IT?We migrated from two different IT partners to Ripple IT. One was our managed service provider, and the other company hosted our cloud environment.  **SOLUTION** What was the scope of their involvement?Ripple IT provides managed IT services and cloud consulting for our company. We used to work in a Workplace environment, but our operations were very slow, and now we work with our machines locally. Ripple IT was responsible for our information migration and has set up Proofpoint and a secure environment. We’ve purchased hardware, and Ripple IT now assists us with managing our inventory. Ripple IT has also purchased a new management security software. The team provides on-site and off-site help desk services. Ripple IT comes on-site for some tasks and provides remote support for teammates who might be out of the office or are located in different areas. What is the team composition?We've worked with James (Senior Solutions Architect), who has led our migration process. He's our escalation point of contact and our client experience professional. We've also worked with three other engineers who support James and work under his guidance.How did you come to work with Ripple IT?I had previously worked with Ripple IT at another firm about eight years ago. I met Aiman (CTO) and had a great experience with the team. When I joined my company three years ago, I knew the goal was to move from two IT partners to one. I wanted to have a true partnership and work with someone who could handle all our IT needs since we don't have an internal IT team. I contacted Ripple IT, and they sent a proposal that met our needs. We landed on the team through a vetting process. How much have you invested with them?We've spent around $30,000 on this project.What is the status of this engagement?We started working with Ripple IT in May 2023, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We've experienced no more downtime in our systems since partnering with Ripple IT. I'll have dinner with the team to celebrate their excellent work. Ripple IT provides the best experience for us, and the team is very helpful.How did Ripple IT perform from a project management standpoint?Ripple IT delivers work on time and within budget. We have a ticketing system that only a couple of us can access, and the rest of the team can call Ripple IT for support or email their support team to open a ticket. All the team members are incredibly responsive.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?James has worked countless hours. He has stood his ground as a true partner and resolved issues from our previous vendor. He has protected us from a cost perspective and also regarding time and efficiency. He has worked until late hours because he understands we're under time constraints, ensuring his team does everything possible. James is present in all of our meetings and is always prepared with an agenda to follow up. He is an incredibly kind and reliable person.What did you find most impressive about them?Ripple IT's team is integrated by really good people who care about our project and doing what is right. I couldn't have asked for a better partner to work with. Are there any areas they could improve?I can't think of anything for Ripple IT to improve. Do you have any advice for future clients of theirs?I recommend being prepared with information that helps Ripple IT with their playbook on how they'll approach the migration process, depending on the platform your company is working with. I also suggest communicating and working hand in hand with the team. --- ## Portfolio & Awards ### Network Modernization Ripple IT has served as the IT provider for Fox Theatre, handling various IT tasks, including security, infrastructure, a major rewiring project, and hardware upgrades, demonstrating their expertise in IT for small businesses. Their involvement has allowed the theater to focus more on its organizational goals rather than IT issues by providing an on-site IT specialist for daily operations, embodying a reliable source of IT support for small businesses. They have tackled specific challenges, such as a complex situation with phone vendors, saving the theater money, and facilitated upgrades with displays and monitors around the venue. The major rewiring project completed a year ago was one of the significant tasks handled by Ripple IT, showcasing their capability to manage intricate IT projects and fortifying their standing as an adept Atlanta-managed service provider. Ripple IT's proactive approach has been beneficial, offering suggestions to aid the business in areas the theater had yet to consider. This long-term partnership, since June 2019, has proven to be fruitful, especially during the transition to remote work during the pandemic, where a robust IT infrastructure was crucial, demonstrating the importance of having a proficient IT provider. Through regular communication and meeting deadlines, Ripple IT displayed a reliable and efficient project management approach, aligning with the theater's needs and ensuring smooth IT operations.   ### Rebuilt Modern Network and Ongoing Service Ripple IT has been an IT provider to Matchstic, a brand identity firm, for over a decade, exemplifying proficient IT for small businesses. The scope of work covers handling all hardware and software needs, including support for computers, servers, telephones, internet, and office wiring, showcasing how crucial IT support for small businesses can be. They also address any arising IT issues promptly. A significant part of the engagement was managing the IT aspect of Matchstic’s office move, which included packing and setting up all tech equipment in the new space to ensure a smooth transition with no downtime. With a proactive approach, Ripple IT also helps plan for Matchstic's future technology needs as the company continues to grow. This long-term partnership has allowed Matchstic to maintain a reliable IT infrastructure while focusing on its core brand identity work. The quarterly review meetings held with Ripple IT help in identifying needs and addressing issues timely, reflecting a proactive and problem-solving mindset. The partnership stands out not just for the technical support provided but also for the genuine and personable interactions, making Ripple IT a trusted and valued IT provider for Matchstic, epitomizing the vital role of IT for small businesses in fostering growth and stability.   ### Network Modernization and Ongoing Service Ripple IT modernized TechOperators' network and provided continued managed IT as their MSP. TechOperators, a venture capital firm, sought a solution to their disorganized email archiving system. They asked Ripple to come in as an IT provider to help transition them to a more organized, user-specific email archiving system. The shift to Microsoft Office 365, facilitated by Ripple, resolved the earlier challenges of cluttered email archives and indirect email forwarding that hampered productivity. The new setup not only streamlined email management and enhanced productivity but also provided a structured archiving system, ensuring easy retrieval of past emails. This project has poised TechOperators to consider Ripple as their go-to IT provider for small businesses in future projects, indicative of the client's satisfaction and trust in Ripple IT's capability. Moreover, the reliable IT support for small businesses rendered by Ripple IT in this scenario underscored their reputation as a proficient Atlanta-managed service provider. ### Complete IT Integration for Merger Crown & Caliber merged with another company and needed Ripple IT to fully prep them to migrate all IT for smooth merger. ### Managed Acquisition A long-time Ripple IT services client, Sixthman was acquired and needed their IT to be prepped and migrated for a smooth merger. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_2023.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_it_services_company_non-profit_georgia.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_fall_2024.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_managed_service_provider_georgia_2026.svg) ### Industry Recognitions - MSP 501 2023 #148 - MSP 501 2022 - MSP 501 2021 - MSP 501 2017 - MSP 501 2018 - MSP 501 2019 - MSP 501 2020 - Inc. 5000 2020 - Inc. 5000 2019 - Inc. 5000 2017 - #272 on Channel Futures MSP 501 2021 - Inc. 5000 2018 ## Key Clients - Matchstic ## Packages ## Locations (2) ### Atlanta, GA (Headquarters) - 1345 Seaboard Industrial BLVD NW - Atlanta, GA 30318 - United States - 21 - 30 employees - Phone: 4048574567 ### New York, NY - 79 Madison Ave, 2nd Floor - New York, NY 10016 - United States - 2 - 5 employees - Phone: 2122570257 ## Contact Ripple IT [Send a message](https://clutch.co/profile/ripple-it) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/ripple-it/) - [Facebook](https://www.facebook.com/rippleit/) - [X](https://www.twitter.com/rippleIT) - [Instagram](https://www.instagram.com/itforthepeople/)