R&G Strategic

BACKGROUND

Please describe your company and your position there.

I am the director of marketing for our environmental services companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire R&G Strategic, and what were your goals?

Our objective is to partner with a company that will elevate our service offerings through a distinctive, compelling new brand identity to support a new environmental business unit that will consolidate four currently distinct business units.

This project is a critical first step in developing a dynamic, integrated marketing strategy that involves a new name with an accompanying logo or design. We intend to create a distinct, recognizable identity that evokes environmental sustainability in the minds of our clients, employees, and other stakeholders.

SOLUTION

How did you select this vendor?

We were seeking proposals from experienced agencies. Our evaluation included an assessment of your team experience, relevant industry experience, evidence of past performance, and references.

Describe the scope of their work in detail, including any steps and the final deliverables.

The purpose of the project and expected tasks were to:

• Consolidate the brands of four business units to streamline marketing
• Keep existing business unit emphasis, but realign to correspond to four focus areas: environmental, forestry/arboriculture, agriculture and technological solutions
• Capture synergies among the competencies of our various business units to elevate our business
• Dismantle silos among business units, so they work more closely together
• Deliver environmentally sustainable solutions to our clients
• Reflect company values (Safety, Family, Integrity, Excellence, Stewardship)
• Eliminate the confusion associated with current multiple brand business units’ names
• Streamline and improve search engine optimization (SEO)
• Facilitating meetings to develop recommendations, strategies and processes to identify and select a new brand name
• Provide market research on naming within the target industry to determine key components or considerations
• Develop a unique logo or design that evokes environmental sustainability in the minds of our customers, employees and other stakeholders
• Facilitate a transition to the brand and logo.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a CSO, CCO, lead designer, and designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are in the final stages of our project and are excited to be on time and within budget.

Describe their project management style, including communication tools and timeliness.

We had regular meetings scheduled weekly or bi-weekly through facilitated Teams meetings to provide market research and develop recommendations, strategies and processes to identify and select a new brand. We used Slack, Teams and email communications.

What did you find most impressive or unique about this company?

Their commitment to the industry and our shared interest in sustainability were driving forces that united teams and project goals. In our united efforts to identify a new brand name, we uncovered an exceptional name - speaking to the heart of who we are - as a distinct, recognizable identity that evokes environmental sustainability in the minds of our clients and our employees.

Are there any areas for improvement or something they could have done differently?

We needed the opportunity to digest the information logically that didn't require us to decide on the fly. We discussed adjustments to the process that allow our expectations to have previews of the materials so that we could provide insight from the execution of the branding materials.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Building To Zero Exchange

Describe what your company does in a single sentence.

BTZx (Building to Zero Exchange) accelerates the transition to net-zero buildings across Atlantic Canada by building capacity, fostering collaboration, and creating the enabling conditions through research, training, stakeholder engagement, and industry-driven action.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire R&G Strategic to accomplish?

• R&G Strategic’s goal was to strengthen and clarify BTZx’s overall narrative so stakeholders clearly understand BTZx’s role, value, and impact. The engagement work focused on improving how BTZx connects with and mobilizes building-sector stakeholders across Atlantic Canada.
• The communications strategy aimed to equip BTZx with practical tools and messaging to increase participation in initiatives and accelerate the transition to net-zero buildings.

SOLUTION

How did you find R&G Strategic?

Referral

Why did you select R&G Strategic over others?

Company values aligned

How many teammates from R&G Strategic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work – Engagement and Communications Project (R&G Strategic)
R&G Strategic was engaged to support Building to Zero Exchange (BTZx) in designing and delivering a comprehensive engagement and communications approach to strengthen BTZx’s visibility, clarity, and impact across Atlantic Canada’s building sector. The scope of work focused on developing a strategic foundation and practical tools to support stakeholder engagement, knowledge sharing, and uptake of BTZx initiatives.

The project included a review of existing BTZx communications materials, platforms, and engagement practices to assess strengths, gaps, and opportunities. R&G worked closely with the BTZx team to clarify BTZx’s positioning, value proposition, core narrative, and key messages, ensuring alignment with BTZx’s mission to accelerate the transition to net-zero buildings. 
This phase emphasized plain-language, accessible messaging tailored to diverse audiences across the building sector, including industry, government, education, and non-profit stakeholders.

A central component of the scope involved stakeholder and audience analysis to understand who BTZx is engaging, how those groups currently interact with BTZx, and where engagement could be strengthened. 
Based on this analysis, R&G developed a structured engagement and communications strategy that defined priority audiences, engagement objectives, key messages, and recommended channels. This strategy provided a coordinated framework to guide BTZx’s ongoing communications, outreach, and partnerships.

The project also emphasized translating strategy into implementation-ready tools. R&G developed practical communications assets and guidance to support consistent messaging across BTZx’s website, e-blasts, presentations, events, and reports. This included recommendations for content structure, tone, and cadence, as well as templates and message frameworks that BTZx can reuse and adapt across initiatives. 
The work ensured that communications were aligned with BTZx’s three pillars—accelerating action, building capacity, and enabling conditions—and supported effective promotion of BTZx research, training, and events.

Throughout the engagement, R&G collaborated closely with BTZx staff through check-ins and iterative feedback, refining deliverables to ensure they were actionable, realistic, and responsive to BTZx’s operational context. The final scope also included guidance on measuring engagement effectiveness and tracking communications performance to support continuous improvement over time. 
Summary of Key Deliverables

• Engagement and Communications Strategy outlining audiences, objectives, messaging, channels, and priorities
• Refined BTZx narrative, value proposition, and key message framework
• Stakeholder and audience analysis with engagement recommendations
• Practical communications tools and templates to support implementation
• Guidance on communications planning, content cadence, and performance measurement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes Demonstrating Progress and Success

• Clear and consistent BTZx messaging established:

BTZx now has a defined value proposition, core narrative, and key message framework that is consistently applied across communications materials, improving clarity and understanding of BTZx’s role among stakeholders.

• Improved stakeholder engagement readiness:

Priority audiences were clearly identified and mapped, with tailored engagement objectives and recommended channels, enabling more targeted and effective outreach across industry, government, and education stakeholders.

• Practical communications tools developed and adopted:

Implementation-ready tools (e.g., message frameworks, templates, and content guidance) were delivered and are actively used by the BTZx team to support events, training promotion, research dissemination, and partner engagement.

• Increased internal alignment and efficiency:

BTZx staff gained a shared communications framework, reducing ad-hoc messaging and duplication of effort, and improving coordination across projects and initiatives.

• Foundation established for performance tracking:

The project provided guidance on communications and engagement metrics, enabling BTZx to track engagement performance and continuously improve outreach and impact over time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

R&G Strategic demonstrated strong project management throughout the engagement. They delivered key items on time and in alignment with the agreed scope and milestones, while remaining flexible as the project evolved. Communication was clear and proactive, with regular check-ins and timely follow-ups to ensure alignment with BTZx priorities.

R&G was highly responsive to BTZx’s needs, incorporating feedback quickly and constructively into revised deliverables. They showed a strong understanding of BTZx’s context and adapted their approach where needed to ensure the outputs were practical, relevant, and usable by the team.

What was your primary form of communication with R&G Strategic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about R&G Strategic was their willingness to go above and beyond the original scope to ensure the work truly met BTZx’s needs. They demonstrated a strong understanding of our organizational context and were deeply invested in the success of the project, rather than simply delivering against baseline requirements.

R&G consistently brought additional insight, thoughtful recommendations, and refinement to their work, often anticipating needs before they were formally identified. Their proactive approach, flexibility, and commitment to producing high-impact, practical outputs made them a valuable partner rather than just a service provider.

Are there any areas for improvement or something R&G Strategic could have done differently?

Overall, R&G Strategic performed very strongly on this project, and there were no major gaps in delivery. If anything, the primary area for improvement would be around timing alignment and prioritization early in the engagement, particularly given the breadth of materials and strategic thinking they brought forward.

Because R&G went above and beyond the original scope, at times there were more ideas and recommendations than could be immediately actioned within BTZx’s capacity and timelines. A slightly tighter early prioritization of “must-have” versus “future-state” recommendations could have helped streamline implementation in the short term. That said, this was a minor consideration, and the additional thinking has proven valuable as a longer-term resource for BTZx.

BACKGROUND

Please describe your company and position.

I am the Manager, ESG of Killam Apartment REIT

Describe what your company does in a single sentence.

Owns, manages, and develops real estate assets across seven provinces in Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire R&G Strategic to accomplish?

• Design a cohesive, professional ESG report that aligns with Killam's branding and is delivered on time according to Killam's timeline.

SOLUTION

How did you find R&G Strategic?

Referral

Why did you select R&G Strategic over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Quick response to initial inquiry

How many teammates from R&G Strategic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our 2024 ESG Report, we engaged R&G Strategic to lead the graphic design—marking the first time we outsourced the design of this report. The scope of work included the development of visual concepts, design implementation, and final production formatting.

R&G began the project by providing two distinct design concepts, from which we selected our preferred direction. As content for each section of the report was finalized, we submitted it to R&G on a rolling basis. They then produced draft layouts for each section, which we reviewed and annotated with feedback.

Although not part of the original scope, we also requested that R&G prepare a print-ready version of the report toward the end of the project. They accommodated this additional request promptly and effectively, ensuring the report was ready for publication by our June 12th deadline.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the project was reflected in two key outcomes:

1. On-time delivery
2. Positive stakeholder feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

R&G Strategic demonstrated strong project management throughout the engagement. They delivered all items on time, including meeting our final publication deadline of June 12, 2024. Their responsiveness was excellent—they consistently replied quickly to our requests and adapted efficiently to our evolving needs. We especially appreciated their flexibility and the speed with which they were able to turn around design updates and revisions. Their ability to accommodate multiple rounds of feedback was a key factor in the project’s success.

What was your primary form of communication with R&G Strategic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about R&G Strategic was the responsiveness and care they put into this project. They consistently responded to our needs quickly and effectively, which made a significant difference throughout the project. We never felt like just one of many clients—instead, it felt as though we had their full attention. Their dedication and focus made it clear that they were committed to making our project a success, which was deeply appreciated.

Are there any areas for improvement or something R&G Strategic could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Business Strategy Director of The Climate Registry

Describe what your company does in a single sentence.

The Climate Registry (TCR) is a non-profit organization that empowers organizations to be climate leaders by providing best-in-class programs and services for measuring, verifying, and disclosing greenhouse gas emissions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire R&G Strategic to accomplish?

• Evaluate the market landscape
• Assess our strategic objectives
• Identify our unique value propositions

SOLUTION

How did you find R&G Strategic?

Online Search

Why did you select R&G Strategic over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from R&G Strategic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Evaluate the market opportunity through secondary research, categorize and prioritize revenue models and customers to drive its economic engine, and identify wider audiences with long-term potential.
2. Map the opportunity by understanding how the organization's strengths and challenges overlap with the market landscape's missing gaps and tablestakes expectations.
3. Develop a marketing strategy, including brand position, value proposition, key message, and high-level recommendations for implementation.
4. Ensure you have buy-in at all levels of the organization by including leadership stakeholders in the conversation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

R&G helped us to develop a clearer understanding of the marketing landscape, which has directly informed our strategic priorities for 2025. We have adopted several of the recommendations into our "Theory of Change" planning documents, and the board members have reviewed and approved this direction. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The R&G team had a clear and transparent process that included several discovery sessions via Zoom as well as timely email follow ups and requests for additional information. The team was in sync and had clearly defined roles and responsibilities. They always respondent quickly to any questions from the TCR team and delivered a high quality research report within the expected time frame. They were also incredibly generous with their time and provided a number of tweaks to the report based on requests from the TCR team. 

What was your primary form of communication with R&G Strategic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Highly intelligent and knowledgeable about the issues facing TCR. Very adept at contextualizing the marketplace conditions thereby helping us to more confidently identify our unique value propositions.  And perhaps most importantly, they share our values and vision as an organization in the sustainability and climate action space. 

Are there any areas for improvement or something R&G Strategic could have done differently?

None that I can think of

BACKGROUND

Please describe your company and position.

 I am the Marketing and Communications Lead of a nonprofit company 

Describe what your company does in a single sentence.

We protect nature through private land conservation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire R&G Strategic to accomplish?

• Campaign name
• Campaign branding rough outline

SOLUTION

How did you find R&G Strategic?

Referral

Why did you select R&G Strategic over others?

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from R&G Strategic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Successfully met our goals with the "Twice the Wild" campaign. We're embarking on a new initiative to continue this work. 

We hired R&G to help us focus the design of the campaign itself and define certain communications resources as we build it out. This included: overall brand tone specific to the campaign, potential campaign names, potential taglines, and rough ideas for logo options. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

R&G delivered excellent research about compelling conservation campaigns - how different angles and messaging performed, how different campaigns that were similar to ours had looked and what was successful, how different options would target specific audiences for us. They also delivered several rounds of potential names, along with rationale and rough logo options for each of them - although we ended up not selecting any of them, they were all very valuable and helped us to refine our internal objectives for the campaign (and roadblocks for moving ahead). 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very thorough and extremely responsive. The materials presented at our virtual meetings were extremely compelling and demonstrated that they were really listening to us, understanding what the Nature Trust's priorities were and who we wanted to be talking to. As much as anything else, that quality of listening and accurate reflecting was extremely valuable to us throughout the process - we felt confident that the options presented to us were really taking our needs and our organizational objectives into account. Beyond them, items were delived on time, we were contacted regularly to keep us on track, and we always felt clear about where we were in the process.

What was your primary form of communication with R&G Strategic?

Virtual Meeting

What did you find most impressive or unique about this company?

I refer to my previous answer about the listening and reflecting.

Are there any areas for improvement or something R&G Strategic could have done differently?

I can't think of anything. The blockages to moving ahead with the actual outcomes were all on our side of things.

BACKGROUND

Please describe your company and position.

I am the Head of Accessibility Practice of Rick Hansen Foundation

Describe what your company does in a single sentence.

The Rick Hansen Foundation is a charity founded to inspire, create and deliver innovative solutions that accelerate a global movement to remove barriers to inclusion for people with disabilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire R&G Strategic to accomplish?

Develop creative and layout for large publication

SOLUTION

How did you find R&G Strategic?

Referral

Why did you select R&G Strategic over others?

Referred to me

How many teammates from R&G Strategic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RG Strategic was retained to provide design services for a 60-page publication that was created for primarily digital use while able to be easily printed by a professional printer. RG Strategic provided ongoing consultation and review meetings, with three creative concepts and full desktop publishing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Creative Concepts

R&G Strategic provided three creative concepts. Each concept included:

• Cover Page
• Table of Contents
• 2-3 Page Layouts
• Stock iconography, Illustration and/or Photography

2. Formatting and Production Prep:

• Digital use compliant with WCAG AA PDF standard
• Formatting for professional printing

3. Copy Review and Editing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The R&G Strategic team are consummate profesisonals. All work was delivered on time and on spec. Their staff are responsive and professional, and are a pleasure to work with. They ensured that we achieved our project goal and maintained our strategic priorities as defined in the scope, but were flexible and adaptable as things changed over the course of the project. This combination of professionalism and flexibility make them easy to work with. 

What was your primary form of communication with R&G Strategic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I thought that the R&G Strategic team represented a "total package" at a price point we could work with. They effectively designed creative concepts that worked for our project, which was somewhat technical and presented some unique design challenges. Their team's demeanour is professional and approachable, and they met all established deadlines. They flagged potential issues in advance, and delivered on time and on budget. Could not ask for more.

Are there any areas for improvement or something R&G Strategic could have done differently?

No. In fact, R&G went above and beyond in managing this project, especially when we encountered some unforeseen account changes on the client side.

BACKGROUND

Please describe your company and position.

I am the Project Manager - Science Communications and Partner Projects of Ingenium Canada

Describe what your company does in a single sentence.

Home to Canada's nation museums of Science and Innovation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire R&G Strategic to accomplish?

• Marketing for a physical exhibition of species at risk in PEI
• Promoting Species At Risk to middle schools in Atlantic Canada

SOLUTION

How did you find R&G Strategic?

Referral

Why did you select R&G Strategic over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from R&G Strategic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

R&G provided full marketing support for a physical exhibition of life size species models on Prince Edward Island including press releases, videography to capture b-role, on site support during the opening of the exhibition and follow up to ascertain impacts of our collaborative efforts. 

R&G also developed and disseminated a packaged aimed at middle school teachers full of classroom materials highlighting aquatic species at risk in the region.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to determine how many visitors interacted with the physical exhibition as well as determine reach of the various media outlets that responded to our call. In all cases, our expectations were exceeded considerably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

R&G consistently set and met reasonable timelines per our project needs. They were also very accommodating as our project timelines shifted in ways out of their control. All around a fantastic vendor to work with in these regards.

What was your primary form of communication with R&G Strategic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's sustainability focus and that is owned and led by women were key pieces for me initially. As our project progressed and wrapped up it also became very clear that the entire team knew exactly what they were doing, delivering excellent results across the board.

Are there any areas for improvement or something R&G Strategic could have done differently?

Honestly no. I am just looking forward to my next opportunity to engage them in my own work! 

BACKGROUND

Please describe your company and position.

I am the Director of Communications of Carbon Removal Canada

Describe what your company does in a single sentence.

Carbon Removal Canada is an independent policy initiative focused on the rapid and responsible scale-up of carbon removal solutions needed to meet Canada’s climate goals by 2050.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire R&G Strategic to accomplish?

• Brand design
• Website build + design
• Report design

SOLUTION

How did you find R&G Strategic?

• Online Search
• Referral

Why did you select R&G Strategic over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from R&G Strategic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Carbon Removal Canada worked with R&G Strategic to:

• define brand identity, design logo 
• design business cards
• design and copywrite website
• design research report (incl. infographics)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team delivered all that was needed on very short timelines - and were incredibly nimble with changing feedback/direction. All elements were designed to satisfaction and delivered on-time for a successful brand launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was incredibly responsive and worked quickly to address feedback so that all items were delivered on schedule. The team even proactively developed a backup plan in the event that timelines weren't able to be met - great at managing expectations and ensuring objectives were complete should obstacles occur.

What was your primary form of communication with R&G Strategic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great team culture, incredible customer service, inspiring work, nimble operations and great transparency with clients re: changes to budget / how feedback may impact timelines, etc.

Are there any areas for improvement or something R&G Strategic could have done differently?

None from me - great experience!

BACKGROUND

Please describe your company and your position there.

I'm the communications and administrative associate working with the Nova Scotia Innovation Hub. We work to accelerate the growth of Nova Scotia's low-carbon bioeconomy. The NSIH facilitates best-in-class, investment-ready conditions for bioeconomy ventures on their path to commercialization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire R&G Strategic, and what were your goals?

We hired the R&G team to develop a website for our project; Nova Scotia Bioeconomy Sites. Our goal was to have a sleek, modern website that highlighted locations throughout the province that were open to co-locating with bioeconomy firms. We wanted something eye-catching that 'put us on the map' and supported our investment attraction initiatives.

SOLUTION

How did you select this vendor and what were the deciding factors?

The NSIH team previously worked with R&G to develop our current brand and website. The deciding factors for our choice were their commitment to sustainability and deep knowledge of web design and development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting with stakeholders and began the project. From there, we were presented with various wireframe designs. Upon approval of the wireframes, the visual designs were shared. Next up was a run-through of the functional website, an exciting step for us all. The website operates within WordPress using Divi, which the R&G team walked me through upon finalizing the project. We stayed in contact throughout the project which was very useful for our team.

How many people from the vendor's team worked with you, and what were their positions?

Ellen, Lead Designer, was our main point of contact throughout the entire project. A member of the design team assisted us with the development of the NSBS logo. Other members of the R&G team assisted with testing and reviewing of all copy.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

R&G worked diligently to ensure the site was prepared for a 'soft launch' so that a client highlighted on the website could use this as an investment attraction tool in his trade mission to Europe. Upon officially launching the website on Feb 1, 2023, we saw 88 visitors. We also attracted two Nova Scotian businesses looking to be added to the website as available co-location sites.

Describe their project management style, including communication tools and timeliness.

R&G's project management style was the perfect blend of professional and friendly. We had regular meetings with our core team, communicating regularly through email, Slack, and Google Docs/Sheets. All members of the team were extremely pleased with each interaction with the R&G team.

What did you find most impressive or unique about this company?

The R&G team is truly lovely to work with. Everyone that I've interacted with exudes professionalism and knowledge, and is extremely down-to-earth. R&G walks the talk when it comes to sustainability, accessibility, and equality. It made it a pleasure to have the team bring our project to life.

Are there any areas for improvement or something they could have done differently?

There was a small miscommunication regarding the promotional plan aspect of the proposal, but we had required additional logo services so it worked out in the end.

BACKGROUND

Please describe your company and your position there.

Understory Consulting works with local government and purpose-driven organizations to research, design, and implement community-informed solutions to complex problems. As the founder and solo consultant, I offer facilitation, user research, service design, and evaluation support to partners to create solutions that are useful, inclusive, and sustainable with people's real needs at their heart.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire R&G Strategic, and what were your goals?

We worked together to create a logo and brand system that helped bring my concept into reality. I especially needed help making design decisions that make my practice appear as experienced, thoughtful, and professional as I begin this business.

SOLUTION

How did you select this vendor?

I have a personal relationship with the co-founder Liz. They were able to offer me the flexibility in project scope and cost I needed to afford these professional services as a small & new business.

Describe the scope of their work in detail, including any steps and the final deliverables.

They created drafts of a logo, including three cycles of design, feedback, and iteration. They shared their expertise on search engine optimization to decide on a company name and keywords. Finally, they played a coaching and advisory role in developing my website on Squarespace, providing valuable advice and troubleshooting support while allowing me to take the lead.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with Liz, the co-founder and Chief Creative Officer. She also engaged a designer to develop the logo.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have received positive feedback on my site that the logo and design are professional, unique to me, and effective in communicating my services.

Describe their project management style, including communication tools and timeliness.

They were very professional, and followed up with me to help finish the project quickly.

What did you find most impressive or unique about this company?

Their willingness to approach the project in a way that would work for me, prioritizing value for money, and flexibility to coach me rather than take on the work for themselves.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. They were very professional and offered me invaluable support.