Refact

BACKGROUND

Please describe your company and your position there.

I'm the IT Director & Event Coordinator at a dine-in cinema located in the South Bay Area. We deliver high quality food & beverage to guests' seats while they enjoy watching a feature presentation on the big screen.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mark It Done, and what were your goals?

We hired this team to moderate and revamp our website, integrate ticketing, & now working on integration of AD's. They've also helped us to establish key metrics that we use to help propel or operation forward.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to this company through another professional individual whom we used in setting up our website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meetings to discuss the initial setup of the project. Then what followed was several follow-ups during the process of the website construction and ticketing integration. Their project manager used for the entire process was thorough and kept communication constant until the project was complete. We still use this to this day for site maintenance and new projects.

How many people from the vendor's team worked with you, and what were their positions?

There was the project manager, the owner, & about a few developers working on our projects.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our company has had nothing but great success through using them. They helped us use our own ticketing based off of our point-of-sale's ticketing API, which looks much cleaner & easier to use. The amount of metrics we receive from them also helps us financially. Not to mention their support is great for issues we have had (very minor and not rarely happen).

Describe their project management style, including communication tools and timeliness.

They use a project management tool called Asana. It's been great for keeping up with due dates and prioritization. The project manager always delivered on-time and kept in contact frequently.

What did you find most impressive or unique about this company?

How we are not treated like another number and how quickly the response time is for new projects/issues.

Are there any areas for improvement or something they could have done differently?

They could have an off-hours support guy so their regular team isn't answering my calls/emails when they are supposed to be off. Everyone needs some sleep, including these hard-working individuals.

BACKGROUND

Introduce your business and what you do there. 

I’m the founder and CEO of Broya. We make organic bone broth, and we’re based in Ontario, Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mark It Done?

I hired Mark It Done to help us with website development to help increase our conversion rate and improve the site's UI/UX.

SOLUTION

What was the scope of their involvement?

I brought on Mark It Done because I was looking for a reliable development agency to help me maintain and improve my Shopify website.

Mark It Done has comprehensively revamped my e-commerce site, including our collections page and product pages. They’ve also helped us improve our checkout process, including the cart drawer. They continue to maintain our site.

What is the team composition?

I interacted with three teammates: Mark It Done’s founder, their CTO, and their main designer.

How did you come to work with Mark It Done?

I researched some options and ended up partnering with Mark It Done.

How much have you invested with them?

We’ve invested about $50,000 CAD (approximately $37,000 USD) with Mark It Done.

What is the status of this engagement?

I started working with Mark It Done in February 2020, and the relationship is ongoing.

RESULTS & FEEDBACK

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our conversion rate has increased from 2.5% to 3.7% over a one-year period. We’ve gotten feedback from our users that our site is easy to navigate and presents all the necessary information. I’d say that Mark It Done has exceeded our expectations.

How did Mark It Done perform from a project management standpoint?

Mark It Done does a great job managing our projects. We use Asana for project management and Slack for daily communication. We also have a monthly Zoom call to discuss any larger projects coming down the pipeline.

What did you find most impressive about them?

Mark It Done’s team communicates really well. I’ve also been impressed with their design team.

Are there any areas they could improve?

They do perform some research, but they could still provide their clients by presenting more examples of potential creative inspiration — that might help them create the best outcome for their clients. 

Do you have any advice for potential customers?

Mark It Done is great, and they’ve worked on a wide range of projects, so they’re a good fit for e-commerce businesses. Utilize Slack and Asana to stay on top of outstanding tasks, and I think your project will succeed.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a software company based in San Francisco with two operational offices in South America and Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mark It As Done?

We had a website, but we needed some help with marketing. That included branding, messaging, and web design that would target a specific audience.

SOLUTION

What was the scope of their involvement?

The project started with a simple web design component. Then, it expanded into other avenues of design, brand identity, and content strategy. So, it ended up being a design and marketing project. They planned out their work using wireframes and Figma. We launched the website in January 2020, but they’re still working on other aspects of branding for us.  

What is the team composition?

We worked with 3–4 of their teammates.

How did you come to work with Mark It As Done?

I knew that their founders successfully worked with another agency. So, I spoke with them and looked at their past work. They seemed like the right fit for the work.  

How much have you invested with them?

We’ve spent between $10,000–$25,000 on their services.

What is the status of this engagement?

We started working together in October 2019, and the project is still ongoing.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their design quality is great. Their team has served as a true site design partner from start to finish. It could’ve just bee a small project, but they helped us understand that we could be reaching more people with a greater investment in our brand. They allowed us to select our own development track, helping to make our project unique to us.  

How did Mark It As Done perform from a project management standpoint?

They use project management tools like Trello to keep us on the same page. That worked well. There was always transparency about cost, timelines, and the number of phases a development would take. They gave us a good roadmap ahead of time. 

What did you find most impressive about them?

Their design skills really stood out to us. 

Are there any areas they could improve?

I can’t think of anything. They did well.

BACKGROUND

Please describe your company and position.

 I am the Owner of a special education training provider.

Describe what your company does in a single sentence.

Training for special education teachers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Refact to accomplish?

--

SOLUTION

How did you find Refact?

Referral

Why did you select Refact over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Refact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migrate Typo3 site to wordpress
• Manage SEO and content conversion 
• maintain and develop new Wordpress site

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful migration
• great communciation
• excellent planning and communication 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Delivered on time and within budget
• conmunciate quickly and effectively
• accessible easily via slack and email
• work well with former development partner 

What was your primary form of communication with Refact?

Virtual Meeting

What did you find most impressive or unique about this company?

• Team culture is responsive, honest and comprehensive (aka good vibes)

Are there any areas for improvement or something Refact could have done differently?

• None- they really took good care of this project like they were the owners 

BACKGROUND

Please describe your company and position.

I am the CFO of a gaming company 

Describe what your company does in a single sentence.

We produce and distribute games

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Refact to accomplish?

• Developing a customer-facing e-commerce website

SOLUTION

How did you find Refact?

• Referral
• Clutch Site

Why did you select Refact over others?

• High ratings
• Referred to me

How many teammates from Refact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing and implementing both frontend and backend ecommerce website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ecommerce website was developed with minimal oversight, and the end product was on brand, on budget and on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Outstanding communication skills.  We worked through Slack, email and virtual meetings to review status of our projects

What was your primary form of communication with Refact?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and planning was top tier, and deliverables were always on time as expected.  Refact's ability to manage changes to scope with minimal disruption was also impressive.

Are there any areas for improvement or something Refact could have done differently?

I was satisfied with Refact's performance and wouldn't have changed anything.

BACKGROUND

Please describe your company and position.

I am the CEO of Estate Media

Describe what your company does in a single sentence.

Real estate media business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Refact to accomplish?

• build website
• optimize website

SOLUTION

How did you find Refact?

Referral

Why did you select Refact over others?

• High ratings
• Referred to me

How many teammates from Refact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Refact build our entire website, handling implementation, and optimization of the website and sign up flow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was a success. They built it with a very tight deadline, and excelled.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes.

What was your primary form of communication with Refact?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness, flexibility, and accountability were all great.

Are there any areas for improvement or something Refact could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of Konoon Studio LLC

Describe what your company does in a single sentence.

Create public art structures

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Refact to accomplish?

• Web design and development, branding

SOLUTION

How did you find Refact?

Referral

Why did you select Refact over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Refact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They worked with us to fully understand our needs and requirements, put together a complete designed, addressed all our feedback, and did all development and going live strategy for the newly designed site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We closely tracked the schedule we agreed upon at the start the project. Each phase was delivered with great quality and any issues discovered were resolved and addressed in a timely fashion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very easy to work with, for every aspect of the design, including any changes later in the cycle, we went through a formal yet quick design review and approval process removing any late surprises and unexpected changes. Even in a few cases where requirements were changed due to our market demands, they were very responsive adapting and working with us to find the best solution.

What was your primary form of communication with Refact?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had excellent collaboration skills and a dedication to addressing our needs. It was a great working relationship from beginning to the end.

Are there any areas for improvement or something Refact could have done differently?

Just keep doing what you are doing! Great job!

BACKGROUND

Please describe your company and your position there.

I'm the founder of an e-commerce company that makes tools and themes for Shopify.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mark It Done, and what were your goals?

I wanted help developing a them for the Shopify theme store that took benefits of the latest OS 2.0 update that they had pushed out for all stores. I wanted the theme to look different than everything available on the theme store at the moment. The theme also had to meet the very strict accessibility and speed criteria set by Shopify.

SOLUTION

How did you select Mark It Done and what were the deciding factors?

I talked to a bunch of developers on websites such as storetasker and task husky before finding Mark It Done through a facebook group. I was looking for a competitive rate and previous experience in developing e-commerce projects and their work with companies like the hustle sold me on their team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During the initial meetings I showed some designs for what I had in mind for the theme and the team helped me fill in the gaps about what essential elements of a store were missing from my initial plans. The team also provided some great designs to help fill these gaps. From there, Mark It Done did a great job in keeping the communication swift about the timeline and mostly delivered everything exactly on time.

They were also super accommodating with any changes midway during the development process that I wanted with the design whenever I changed my mind on anything and even took some extra initiative along the way with updating the design on the website by looking at my Figma file before I could even tell them about it.

How many people from the Mark It Done team worked with you, and what were their positions?

I mostly communicated with a very talented project manager for the whole process and I'm super glad with how everything was handled. There were a number designers and developers in the background the number of which I'm unaware if.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The theme is currently under testing and feedback from beta users and hasn't launched on the theme store but the initial feedback from users seems to be great and store owners are psyched to get their hands on it.

Describe their project management style, including communication tools and timeliness.

We only communicated via email and they were always very swift with their responses. I was always told about any unexpected delays in the deliverables which was always understandable so that was never an issue. The team also used Asana to keep a track of what was in development and what was on the roadmap.

What did you find most impressive or unique about this company?

Because of the teams previous experience working on e-commerce websites they were super helpful in telling me what all elements my theme was lacking which was essential. But more than anything, I've appreciated the speed of communication on all fronts. The design was also converted into a website very accurately with attention to the smallest details.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of. The whole process was a lot smoother than I was expecting.

BACKGROUND

Please describe your company and your position there.

I own and operate the Sweaty Startup. We operate two podcasts and sell online courses and advertisements.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got a reference from a well trusted friend and also compared their pricing and services to several other bids.

Describe the project in detail and walk through the stages of the project.

Mark It Done revamped my entire website and built out systems for my online community sales. They got the user experience perfect as well as organized all of the tools in the back end to manage payment and operations of the online community.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with 1 project lead and she organized work done by several members of her team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our sales have gone up and work went down.