Rave Digital

BACKGROUND

Please describe your company and your position there.

We are a B2B manufacturing company that specializes in industrial masking solutions and automotive rubber/plastic molded solutions. Our offerings range from e-commerce masking products (such as tapes, caps, and plugs) to custom-engineered parts used in the most well known automotive vehicles in the world. I am the Digital Marketing Specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital?

We hired them to help convert our website over to Magento's e-commerce/CMS platform.

What were your goals for this project?

To fix a ton of our existing issues by moving away from all of the custom applications we were using, and to help do a light redesign of our frontend.

SOLUTION

How did you select this vendor?

I found them via Google search. We spoke to them and a few other companies and felt they really knew the aspects much better than the other options

Describe the project and the services they provided in detail.

They converted our website over to Magento's e-commerce/CMS platform and redesigned our website. They helped with everything ranging from our marketing automation implementation, with Pardot, to assisting our IT team with the integration into SAGE, to training us on how to use the new CMS. They also do 40 hours of service for us per month by assisting with any issues we find and handling all updates and maintenance.

What was the team composition?

We mainly worked with Vimal. I know their team had several others that worked on the website as well, but I'm not sure who all was involved or how many there were.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This new website has given us so many new opportunities we never had before. We're working towards the best user experience we can possibly offer our customers, I'm able to developed landing pages and blog posts without any delay (which is actually a massive deal when you compare it to what I dealt with on our old website), our website is now reliable, and our internal employees are way less stressed because of it.

How was project management arranged and how effective was it?

Vimal basically managed everything for us. Rave's project management skills were awesome. From setting up meetings, scheduling follow-ups, ensuring tasks were completed on time, fantastic documentation, and responding in a timely manner. Vimal was a fantastic person to be paired with for this project.

What did you find most impressive about this company?

Their technical knowledge, project management, and speed to implementation. Everyone we spoke to was very organized and knew what they were doing.

Are there any areas for improvement?

Not really. Our system at Echo was very custom and hard to work with, so if we ran into any issues, I think it may have been on our end a lot of times

BACKGROUND

Please describe your company and your position there.

We are a well-known brand providing a wide range of high-quality electronics components like connectors, switches, electronic modules, fiber optics, etc. I am working as a project manager for this project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital?

We were looking to improve our eCommerce store and add various features. After talking with a few companies, we decided to work with Rave.

What were your goals for this project?

The goals is to come up with a more robust and functional website.

SOLUTION

How did you select this vendor?

They had a strong portfolio in the same vertical, so it was easier for them to understand and implement our vision.

Describe the project and the services they provided in detail.

We want to enhance the eCommerce website with robust functionalities and easy navigation. We want it to be integrated with different external systems to make it accessible and scalable. The website should compare the products in terms of features and cost. The inventory management and customer management module are the key function for our enhanced site.

What was the team composition?

A team of 7 people is working on this project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The most pleasant thing is to see the traffic and the revenue graph up. There is a significant improvement in response time and speed. They are making the website SEO friendly, and we have started ranking among our top competitors that too soon.

How was project management arranged and how effective was it?

They used Teamwork as their project management system. You can always check what task is going on, assign the priority, the time logged, etc. It gives us a very crystal view of the progress of the project.

What did you find most impressive about this company?

The deliverables within budget and on time impress us the most. Their bi-weekly meetings with quick updates are also worth mentioning.

Are there any areas for improvement?

There are always areas of improvement for everyone, but in our case, we are still finding the one for them.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a niche community user chat/dating app on iOS/Android.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital?

iOS/Android React Native App Development

What were your goals for this project?

We hired Rave Digital to do a code audit on an existing live React Native platform and not only fix bugs, but also continue more iOS/Android development for the app.

SOLUTION

How did you select this vendor?

Rave Digital had a great open mindset with working on our nice community app. They also showed EXCELLENT communication skills and time-management via phone calls, emails, texts, you name it. Their review from the code audit helped us to make best-case decisions, which were very helpful.

Describe the project in detail.

Perform a code audit of the live mobile app. Analyze bugs from Firebase user chat feature and fix. Analyze bugs from PRO app subscription version features and implement fixes. Publish new app version updates to iOS/Android stores.

What was the team composition?

We worked with the CEO, a development team lead (who specializes in iOS development), and a team member who specialized in Android development.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Rave Digital was able to quickly identify bugs in the coding and come up with solution fixes. These fixes were also accepted on first tries to Apple/Google stores.

How effective was the workflow between your team and theirs?

The communication was consistent and effective all a wound.

What did you find most impressive about this company?

I found their communication skills and response times to be impressive.

Are there any areas for improvement?

At this moment, we are really happy with the onboarding process and the continued work we have hired Rave Digital for!

BACKGROUND

Please describe your company and your position there.

I am a lead senior staff member overseeing multiple items that would fall under the heading of Operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Digital?

Mobile App Development

What were your goals for this project?

Creation of mobile app in order to provide digital on boarding of clients as well as providing clients with access to maintenance forms and account data.

SOLUTION

How did you select this vendor?

We talked with several providers in our area and based on initial conversations, selected Rave as the provider we were most comfortable with.

Describe the project in detail.

Initial on boarding of clients involving questionnaires which clients answer and the data is populated on PDF forms for them to sign. Providing access to their account balance and reports which required integration with a third party vendor.

What was the team composition?

We were assigned a project manager at Rave who was our go to in all things. We were aware that there were other staff who handled the heavy lifting regarding the development tasks.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We used to handle the on boarding of our clients manually, requiring a significant effort to get the proper documents to clients to sign. Now, nearly 100% of our clients are accomplishing this task digitally through our mobile app. A huge success for us!

How effective was the workflow between your team and theirs?

We've worked multiple version updates for our mobile app and over time established what we believe is the best work flow in communicating necessary details to Rave. Rave has been very conscientious and alert to our needs and have gone above and beyond when we may not have been as clear or concise as they needed.

What did you find most impressive about this company?

Rave's expertise and timeliness have been of the highest order. We've never posed a question to them that they could not answer. They've always found a way to accomplish what we needed.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

We manufacture handcrafted shoes at a workshop in Oregon and sell them directly from our Magento e-commerce website. I oversee online marketing and project management for website development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aheadworks?

We already use a HelpDesk extension that was developed by Aheadworks, but we wanted to add more functionality. We needed a sophisticated tool that could help our customer service team handle tickets sent by customers.

What were your goals for this project?

We brought on Aheadworks to enable HTML formatting for our customer tickets so that we could respond to customer emails with embedded hyperlinks and rich text formatting. We also asked to add a tab in Magento's customer profile pages that would show us every HelpDesk ticket that’s been sent to and from each customer.

SOLUTION

How did you select this vendor?

Our website designers recommended Aheadworks when we built our first Magento 1 site several years ago. We’ve used many of their extensions since that time and continue to use their products for our new Magento 2 site.

Describe the project and the services they provided in detail.

Aheadworks evaluated our requests and sent an estimate with a statement of work for approval. Once it was approved, we granted their developers access to our site, and they deployed the requested changes. They implemented each task on a development site for testing, and then published the updates to our live site.

What was the team composition?

Since our project was fairly simple, we dealt directly with one developer from Aheadworks. I am unaware of the team composition on their end.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Aheadworks' extension customizations have helped our customer service team provide better, more direct responses to customer email inquiries. We've been able to reduce the time we spend searching for a customer's ticket history because now we have direct links on our customer profile pages.

How was project management arranged and how effective was it?

Our communication with Aheadworks was simple and direct. All communication happened over email, and we were able to give feedback and see results in a timely manner.

What did you find most impressive about this company?

I love Aheadworks' willingness to provide customizations to their existing extensions to meet our unique needs. They were fast to respond to us and provided frequent progress updates. From what I can tell, they always pay attention to their customers' requests.

Are there any areas for improvement?

We were very happy with our working relationship with Aheadworks. The only area I could think to improve would be more specificity about the ETA for the project completion, but this is a very minor concern.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Credex Alarm Systems. We offer alarm equipment and services to the private and commercial industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aheadworks?

We engaged Aheadworks to create more functionality on our website. 

What were your goals for this project?

We especially wanted to enhance our SEO, marketing, user experience, and reporting.

SOLUTION

Describe the project and the services they provided in detail.

Aheadworks creates Magento 2 extensions and customizations for our website. The extensions work smoothly with our existing Magento 2 theme. If they cannot create a tool, they recommend one that works as well.

What was the team composition?

We work with the owner and several developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website visits have increased worldwide. We also see more sales thanks to the Magento website’s smooth and efficient running.  With Aheadworks’ ongoing updates of the extensions, we’ve exceeded initial functionality requirements.

How was project management arranged and how effective was it?

Aheadworks provides a high level of customer service. We have good and quick communication via the team’s support desk, and their technicians and developers demonstrate skill in their work. We contact them mainly via the online support desk and incidentally by phone.

What did you find most impressive about this company?

Their excellent level of service and quality of communication stand out most. We also appreciate Aheadworks’ excellent pricing.

Are there any areas for improvement?

No, not that I can think of. Aheadworks has exceeded my expectations.

BACKGROUND

Please describe your company and your position there.

I’m a realtor at a large real estate company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We hired Rave to build a robust yet easy-to-use CMS that would allow different user types to create, manage, and edit content in the backend. They also provided Salesforce consulting.

What were your goals for this project?

We wanted smooth content and marketing processes to boost our efficiency.

SOLUTION

How did you select this vendor?

We searched for Salesforce certified companies on Clutch and found two, so we reached out to both. They provided quotes for both the Salesforce and CMS projects. Rave’s portfolio clearly showed the ability to fulfill our requirements.

Describe the project and the services they provided in detail.

They built a CMS with separate panels for users, brokers and admins, tools for marketing and lead generations, and many other business-centered features. Based on type, users can upload unlimited listings, photos, virtual tours, interactive floor plans, and videos. We also have a dedicated blog, multiple levels of administrative capabilities, and a property bulk-upload feature.

On the Salesforce side, they helped us with Pardot Automation Workflows. We hadn’t been using Salesforce to its fullest potential, but they implemented consoles that allowed us to automate certain marketing processes.

What was the team composition?

We worked with a project manager, a Salesforce consultant, and two WordPress developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our marketing efforts are much more streamlined than they used to be.

How was project management arranged and how effective was it?

They provided a project management tool that helped with our communication, task delegation, and progress reviews.

What did you find most impressive about this company?

Their knowledge, proactivity, and project management stood out to us.

Are there any areas for improvement?

I can’t think of much.

BACKGROUND

Please describe your company and your position there.

I am an account manager for a company that offers eyelash-enhancing products. My role is focused on analyzing marketing and sales data and identifying business opportunities and sales trends.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We hired Rave Infosys for website design and development.

What were your goals for this project?

We wanted a website that can educate our audience and better present the benefits of our products.

SOLUTION

How did you select this vendor?

We found them online while searching for a creative web design agency. Initially, we shortlisted two vendors and set a deadline for a trial task. We selected Rave Infosys because they delivered excellent quality fast.

Describe the project in detail.

The team helped us build a quality website to present our products to our audience.

What was the team composition?

We worked with a designer, developer, and project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The new design and architecture make it easier for users to find information and make inquiries. Immediately after the launch, the website reported extremely positive feedback with increased site traffic. In the first six months of 2019, the site had 25% more unique visitors than in all of 2018.

How was project management arranged and how effective was it?

They used Teamwork as their project management tool. For biweekly updates, I was communicating with one project manager over Skype. I also reviewed and sent feedbacks directly to the assigned designer and developer.

What did you find most impressive about this company?

Rave Infosys delivered the results as promised. Their project manager was knowledgeable. He provided valuable guidance and helped us strategize the build and site's flow. 

Are there any areas for improvement?

Not at this time. We are planning to have one more beauty site development project with them.

BACKGROUND

Please describe your company and your position there.

I’m a business analyst at Inspiron Soft, a web development startup. We focus on web and mobile application development. I’m primarily responsible for new and existing client communication and management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

One of our clients wanted to upgrade their existing site to a robust Joomla CMS, but we lacked the necessary expertise.

What were your goals for this project?

Our client was looking to redesign the website on a Joomla CMS.

SOLUTION

How did you select this vendor?

We narrowed our choice to two companies after a Google search. We selected Rave due to their perceived competence and the maintenance package they offered. Their past clients spoke well of them, and they had experience building websites for similar clients.

Describe the project and the services they provided in detail.

After winning the project, we held a conference call with Rave’s team, our team, and our client. The client laid out their requirements and stipulated a specific timeline and budget. Beyond redesigning the site on a Joomla CMS, Rave made it easier for our client to fix SEO meta tags and integrate third-party extensions.

What was the team composition?

We’re working with two designers and a Joomla developer. The developer acts as a single point of communication for us.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Though Rave is still working on the development, our client was happy with their blueprints. I believe this is the beginning of a strong, long-term collaboration between Rave and us.

How was project management arranged and how effective was it?

They use Teamwork as a project management tool. With it, we can easily review any ongoing work. They're prompt to respond and open to feedback.

What did you find most impressive about this company?

Their technical knowledge regarding Joomla is beyond question. Our client has been pleased with their suggestions.

Are there any areas for improvement?

No, not at this time. They understand what our client needs.

BACKGROUND

Please describe your company and your position there.

I’m a marketing strategist for Dark Circles Gone, a medical beauty site. We aim to provide customers with the medical causes of, remedies for, and top-rated products designed to treat dark circles around the eyes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We needed an agency to develop, design, and market our website.

What were your goals for this project?

We wanted to build an online platform through which we could share our knowledge regarding the beauty industry with those who are passionate about cosmetics and beauty products.

SOLUTION

How did you select this vendor?

We did a quick online search and shortlisted several vendors. We chose Rave because of their positioning and momentum within our state-wide market.

Describe the project and the services they provided in detail.

They developed our site on WordPress and implemented Google Analytics. They also created and executed marketing plans involving SEO, PPC, content marketing, and social media. This helped us introduce ourselves to our market niche.

What was the team composition?

We worked with a designer, a developer, and a digital marketing specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Within the first year, we saw a massive increase in our online visibility, including search engine rankings.

How was project management arranged and how effective was it?

Their team did a great job and were easy to work with. The investment proved worthwhile.

What did you find most impressive about this company?

Rave’s experienced assistance empowered the site to grow quickly in the first year and avoid critical pitfalls. Their knowledge resulted in significant cost and time savings.

Are there any areas for improvement?

No, I can't think of anything.