Rave Digital

BACKGROUND

Please describe your company and your position there.

I'm an IT manager at a startup venture. My primary responsibility is to coordinate and deliver IT services while ensuring network performance, verifying the security of all systems, and providing 24/7 availability.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

Rave Infosys designed a site that gave users the information and tools they needed for an excellent shopping experience. The site engages our customers in new ways and makes it easier for tire vendors to explore products.

SOLUTION

How did you select this vendor?

I've been in touch with them for over five years, and we've worked on two Magento projects. Most companies have certified developers and good project counts. After a few detailed calls, however, we realized that Rave Infosys understood our vision and matched our price, terms, and delivery times best. I had already worked with them and was familiar with their process, so it was easy to arrange meetings.

Can you go into detail about the services they provided and the scope of the project?

They built a website with the most common features of a B2B Magento store. Its features included order tracking, clearly defined cart price rules, robust product catalogs, and multiple payment methods. Based on the latest design trends, they built an intuitive checkout that prioritized speedy navigation. They also followed basic SEO rules to promote our online presence.

On the home page, products are sorted by popularity, price, and position. Clicking on a thumbnail redirects to the product detail page, where users can compare the product with similarly priced options and preview shipping and tax. After checkout, buyers receive a thank-you message and email with their order ID.

What was the team composition?

They've assigned a project manager and a developer. We've also spoken with the designer and the SEO team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their code is organized, resuable, and easy to understand. Our clients were happy with the website speed. Within one year, we've added more than 480 customers and 140 registered vendors to our database. We look forward to continuing to improve the site.

How was project management arranged and how effective was it?

We especially appreciate the diligence and collaboration they've exhibited throughout the project. 

What did you find most impressive about this company?

Their most impressive quality is their attention to detail. They add their ideas to ours, producing a more worthwhile result and delivering the best solution.

Are there any areas where they can improve?

No, I feel more like a partner than a client. We initially chose them because they were marketplace leaders, and they've only gotten better.

BACKGROUND

Please describe your company and your position there.

Resveratolbenefits.com is a health website that features research on Resveratrol supplements. We offer physician advice and analyze the usefulness of each product. I’m a marketing strategist, and I’m responsible for the website’s development, maintenance, and SEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We hired Rave Infosys to design and developed a WordPress CMS platform.

What were your goals for this project?

We needed a website that would reach our online audience. Our company was looking for an agency that would provide a comprehensive plan for the layout, navigation, and user experience. We wanted a simplistic design that would easily explain our research to visitors of our site.

SOLUTION

How did you select this vendor?

We started the project with another vendor, which didn’t work out. In a panic, I was referred to Rave Infosys by a friend.

Can you go into detail about the services they provided and the scope of the project?

We only had about a month to create and launch a new website. Rave Infosys took this in stride, using my rough framework and turning it into a customized WordPress website.

Their team created a user-friendly platform that showcases comparisons of health products and allows access to wellness resources. Visitors can easily search product reviews and other health materials.

What was the team composition?

We worked with a developer and a designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I was a little stressed out about getting the website done in time, but I couldn’t be happier with the quality of the site Rave Infosys developed. They went beyond my expectations. We were delighted with the design and layout. Rave Infosys truly did a fantastic job in making it a great experience.

How was project management arranged and how effective was it?

Rave Infosys’ team was responsive and transparent in their approach throughout the project. Every staff member worked hard to ensure that everything went smoothly. They also provided excellent advice on how we can improve our digital work, which we may pursue with them in the future.

What did you find most impressive about this company?

I can’t recommend Rave Infosys enough. I was pleased with their professionalism and quick turnaround during the engagement. Their services have made our website a valuable asset for our business.

Are there any ideas where they can improve?

I can’t think of any suggestions. We look forward to engaging with Rave Infosys again, especially as we seek to expand our site services.

BACKGROUND

Please describe your company and your position there.

I'm head of operations for ProjectOnTrack, an intranet-based project management software hosted on a cloud platform. Users can access the system globally on desktops and mobile devices. Its standard modules and add-ons can be customized to meet customer requirements. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We hired them to architect and develop our project management software.

What were your goals for this project?

Our goal was to create a project management and collaboration tool for our internal teams to complete tasks more quickly. Using this tool, development teams work together with design, marketing, and IT teams to release high-quality projects. Its core features include projects, Gantt charts, subtasking, comment threads, file sharing, and bug tracking.

SOLUTION

How did you select this vendor?

Someone in our marketing group recommended them. We asked them to visit our office to discuss the details.

Can you go into detail about the services they provided and the scope of the project?

We built the tool for web, Android, and iOS. We developed the web version first. The tool allows users to sign in with a domain or personal email address and create a watchlist to view important project issues. They can also connect with other users and invite them to a project.

Once inside a project, users can manage projects graphically using burndown and Gantt charts. They can create sprints and tasks easily with inline editing, which doesn't require an extra screen to edit information. The notebook feature enables them to create a comment stream for each task or event.

We're excited to work with Rave Infosys on the mobile app development phase. We'll roll out more elements on the tool.

What was the team composition?

They provided one .NET developer, one UI designer, and one QA specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project streamlined our project management and increased our efficiency and timeliness. Our internal team was happy.

How was project management arranged and how effective was it?

They managed it easily. They didn't assign a project manager, but the team responded promptly and our developer was sharp and quick.

What did you find most impressive about this company?

Since we were hurrying to develop the application, we gave them strict deadlines. Rave Infosys didn't disappoint. Their willingness to listen and think through challenges, rather than applying instant fixes, created an application that exceeded our expectations. We didn't just build a business deal; we built a relationship that has strengthened over time and contributed to our long-term success.

Are there any areas where they can improve?

Every project has issues, bugs, and items outside of scope. We reached out to Rave Infosys about issues, and they fixed them. 

BACKGROUND

Please describe your company and your position there.

I’m the lead account manager at a custom web development company and specializes in WordPress and core PHP services. We’ve delivered more than 50 projects in US and India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

One of our clients introduced us to a prospect that sought to migrate their website from BigCommerce to Magento 2. We decided to outsource a team of specialists from Rave Infosys.

What were your goals for this project?

We wanted a complete migration from BigCommerce to Magento. It was a shopping site with about 30,000 SKUs that required granular categorization.

SOLUTION

How did you select this vendor?

My team and I conducted researched on a variety of web development companies. I had a few friends that recommended Rave Infosys, so we reviewed their portfolio and ended up requesting a quote.

Can you go into detail about the services they provided and the scope of the project?

BigCommerce didn’t allow for certain functionalities and customization options that the client was looking to explore. After doing research, the client decided to move with Magento Open Source to save money and improve scalability. The client wanted us to quote him for creating a brand new Magento site, implementing a new design, and transferring all current store information from BigCommerce. Also, the site was running on an older version of analytics ga.js, which they sought to upgrade to the latest gtag.js.

What was the team composition?

We were assigned a project manager that served as the main point of contact. I didn’t work with the team directly, but it was comprised of one frontend developer, two backend developers, and a QA specialist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team executed a seamless migration without organic traffic losses. Additionally, the client is now reporting increased quality of site traffic. Since the project, page views have increased by 28% due to improved category navigation and advanced search functionality. Pages visited per session is up 44.38%, while the site’s bounce rate has decreased by 34.20%.

How was project management arranged and how effective was it?

They were a quick, effective team that was vested in our client’s success.

What did you find most impressive about this company?

They have an excellent team of certified Magento developers that carried out the project efficiently. The team was eager to help and willing to discuss client concerns in detail.

BACKGROUND

Please describe your company and your position there.

Tourmadly is an online tour portal with travel guides, tourist destinations, and information about tours and hotels in India. I'm a business manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

The first module was designing and developing a travel website. The second module is creating a B2B portal for travel agents and tour operators to sell, manage, and collaborate with their clients, partners, and suppliers.

What were your goals for this project?

We wanted to develop a visually appealing site with a full-service digital marketing solution.

SOLUTION

How did you select this vendor?

I did some projects with them while working with other companies, so we had a track record of success.

Can you go into detail about the services they provided and the scope of the project?

We hired Rave for two modules. The first was designing and developing our website. It has straightforward navigation, search, and filter options that help users find the information they need as quickly as possible. It also has predictive search, “favorite" options, and maps to keep our audience organized instead of overwhelmed. Its mobile compatibility makes our website and travel business stand out. 

The second module is the web-based B2B portal. It has booking engines for hotels, flights, packages, sightseeing, excursions, transport, and transfer services. It also features an extranet and integrated CRM for suppliers, along with an integrated shopping cart, payment gateways, chat support, and a third-party XML integrated service.

What was the team composition?

Rave provides a web designer, a web developer, a quality analyst, and an SEO specialist. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We diagnosed a 50% increase in traffic after launching the new site. We consistently get between 600-700 hits a day.

How was project management arranged and how effective was it?

They're a quick, effective team that cares about our success.

What did you find most impressive about this company?

Rave designed the architecture on the first try, delivered the complete package within budget, and continually fine-tuned the product. Their plan to market the website and increase traffic is already working.

BACKGROUND

Please describe your company and your position there.

ViewLive is a live video streaming social app through which users can subscribe to their favorite channel and have live access to exclusive content. I provide strategic planning consultation with regards to commerce, connecting with venture capitalists, and incubators.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

For designing and developing mobile applications for web, Android, and iOS.

What were your goals for this project?

We wanted to create a live video streaming mobile application hosted on Brightcove Video Cloud. The user can log in into the app with their Facebook, Instagram, Google, or Twitter account, and then subscribe to their favorite TV channel and make a live 15-second video. The app has virtual coins that you can give to your favorite live streamers. We wanted it to be very well communicated, stick to the project structure, and we were hoping to maintain a friendly working relationship with a hard-working team that's invested in our success.

SOLUTION

How did you select this vendor?

Video distribution involves never-ending analysis and improvement, so we wanted to partner with a company for a long-term engagement with the goal to work together to constantly revise and improve. We found a few options through Google and send them the RFP, then selected Rave Infosys.

Describe the project in detail.

We have three major components of our mobile application. Live streaming, online TV, and commerce. They worked on all the features we had in mind.

What was the team composition?

There were five people involved: a project manager, a web developer, a designer, and two mobile developers for Android and iOS.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't launched the app yet, but we can already see that the audio and visual quality outperforms my competitors in our niche market. It looks professional and functions as required, which are my two most important criteria.

How effective was the workflow between your team and theirs?

The quality of their work speaks for itself. They’re quite attached to the project and give us a really good feeling. It's not just a work for them; they're connected to it. It was very structured and they were honest throughout. They were excellent with timelines and made accurate estimations.

What did you find most impressive about this company?

The very good communication, adherence to the project structure, and the maintenance of a friendly working relationship. The team works hard and is truly invested in the project and its success.

Are there any areas for improvement?

We ask them for another project based on IoT but they declined and said it wasn’t their specialty. We went to somebody else and found it to be quite difficult. In the end, it was bad for us, but it’s good that they were honest about their limitations.

BACKGROUND

Please describe your company and your position there.

I’m the lead commercial photographer for one of the top product photography agencies based out of Kolkata, India. We’ve carried out over 1,000 campaigns and are an authorized vendor for online shopping websites like Amazon, Flipkart, and Snapdeal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We approached Rave Infosys for web design and development.

What were your goals for this project?

Our aim was to appeal to other e-commerce businesses as their product photography partners.

SOLUTION

How did you select this vendor?

I had worked with them before at other companies, so I knew them and their work process very well. Because of their experience with multiple e-commerce projects, our board members selected them to handle our digital marketing as well.

Can you go into detail about the services they provided and the scope of the project?

We provide high-quality and design-driven product photography and have a complete service offering which includes creating a strategic process, suggesting the style of photography, and producing highly-crafted photographs. We wanted to design our business concept from scratch, so Rave Infosys helped take our business idea from a concept phase all the way to branding and launch.

What was the team composition?

We worked with five members of their team—a WordPress developer, two frontend developers, a QA specialist, and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I approached Rave Infosys knowing they had great strategic thinking coupled with an understanding of the e-commerce market. What they brought to the project went above and beyond our expectations. Their process helped us achieved the right website design. Our collaboration continues for our digital marketing efforts.

How was project management arranged and how effective was it?

They’re proactive and provide regular reports. We use Teamwork for task assignment and management.

What did you find most impressive about this company?

Their project management is very well organized and they provided great suggestions. They weren’t the cheapest option, but they’re definitely the best.

BACKGROUND

Please describe your company and your position there.

I was the Key Account Manager at Atlantic Patio, and I was responsible for developing operating and capital budgets and managing external financial and legal relationships on behalf of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We wanted to upgrade our existing website to the Magento Enterprise platform because we are expanding to the European region and the pricing and taxes for our products are different for the U.S. and European markets. We also sought recommendations for a multi-location inventory system that can be integrated with Magento. We wanted to hire an agency that could help us with the rebuild and provide valuable insight.

What were your goals for this project?

We wanted to rebuild our website on the Magento platform and incorporate multilingual and multi-currency capabilities.

SOLUTION

How did you select this vendor?

Rave Infosys responded to our initial RFP, and we selected them based on their ability to meet our requirements. Their side proved to be agreeable during the drafting of a contract.

Can you go into detail about the services they provided and the scope of the project?

We were upgrading our website for merchants and dealers, and it became a more complicated process due to larger bulk orders, countless product customization options, and extra negotiations around pricing and terms. The primary task was adding B2B quote functionality for the website. For multilingual functionality, we wanted different translations based on the marketplace instead of relying on Google translations. For the U.S. site., we provided English and Spanish capabilities and U.S. dollars as the currency option. For Europe, we included French, English, German, and Spanish options, with the euro and pounds for currency.

What was the team composition?

We interacted regularly with a team of developers, an account/project manager, and several developmental leads.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Before the upgrade, we were receiving 20 B2C transactions per day. After the upgrade and launch of B2B, we saw a notable increase in B2B and POS locations. The average order value has increased from $24 to $32.

How was project management arranged and how effective was it?

Rave performed exceptionally well during our project. Our project was very challenging, both in scope and timeline, but we are satisfied with Rave’s time and budget management.

What did you find most impressive about this company?

I was impressed with the attention to detail the team had throughout the upgrade. As challenges arose, their team provided troubleshooting options and remained on schedule.

Are there any areas where they can improve?

No, each issue was addressed quickly, professionally, and competently. I have no problem recommending Rave to anyone looking for e-commerce consultation.

BACKGROUND

Please describe your company and your position there.

I’m director of IT operations at a jewelry store, which sells men’s wallets, clips, and gifts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We needed a vendor to migrate our existing WooCommerce website to Magento. We also wanted to integrate third-party email and marketing tools in the new site.

What were your goals for this project?

We aimed to stay competitive in the e-commerce space by offering a better end-customer experience. We expected the new Magento features to transform our business model to that end.

SOLUTION

How did you select this vendor?

I met the CEO and lead engineer at an industry conference.

Describe the scope of their work in detail.

They completed the migration and third-party integrations. The team did testing on a staging server before launching the site.

What was the team composition?

The team included one team lead and four senior developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sales, organic traffic, and conversion rates all increased on Magento. The marketing integrations, which departed from the old site’s paid channels, aided these results.

How effective was the workflow between your team and theirs?

We appreciated their service and support; they responded efficiently to our queries. The team was highly-skilled.

What did you find most impressive about this company?

We enjoyed the partnership, particularly their expertise. Although this project ended, we look forward to an ongoing relationship. They were worth the investment.

Are there any areas for improvement?

No, I can’t think of anything. They delivered everything on time, which is rare for development agencies. Overall, they couldn’t have better.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We needed to develop a CRM.

What were your goals for this project?

We wanted to establish a CRM system that would support our leads and customers from first their first contact with us to their entire life cycle with our company. Additionally, we needed the CRM to actively track our sales team, provide more insight for upper management, and improve the overall operations at our call centers.

SOLUTION

How did you select this vendor?

We hired Rave after doing extensive research and evaluating some of their case studies. They made sure to fully understand our business, sales process, customer service needs, and how our organization operated in order to build a fully-customized CRM that worked for us.

Can you go into detail about the services they provided and the scope of the project?

Rave customized and built the CRM from beginning to end while giving us great suggestions.

What was the team composition?

We had a full team of developers, an account manager, and a CRM expert to help guide this project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I'm embarrassed to admit how much money we were wasting in not capitalizing on marketing, burning through leads, missing opportunities and follow-ups, etc. Rave changed all that for us and it’s as if we're running a completely different business.

How was project management arranged and how effective was it?

They were highly effective in this regard. Their communication was great throughout the entirety of the project, and everything was done on time as promised.

What did you find most impressive about this company?

Their commitment to understanding every aspect of our business was outstanding. Most people just want the bare minimum of specs in order to quote the job, however, Rave took their time to fully understand our business process inside and out.