RainCastle Communications, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing and communications for BostonSight, a global eye healthcare nonprofit advancing specialty lens care in service of patients and the professionals who care for them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We needed a clean, easy-to-navigate website that would combine multiple business areas.

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. worked with BostonSight and our external marketing agency to deliver a completely new website. They took guidance from the marketing agency's graphic designer to create wireframes and outline all of the pages. They then implemented all of our content and images. The team also handled development, testing, and ongoing support.

What is the team composition?

We worked with 2–5 teammates from RainCastle Communications, Inc.

How did you come to work with RainCastle Communications, Inc.?

I found them after seeing a website I liked. I called, and the owner provided guidance on what they could help with at that time. He spent a long time talking with me at no charge. 

What is the status of this engagement?

We worked together from January 2026–July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RainCastle Communications, Inc. uses a highly effective project manager to keep track of deadlines and deliverables. We stayed on track the entire project. A big KPI was ensuring that all internal stakeholders felt their areas were accurately represented on the website. We met with each group, and they were all pleased with the outcome.

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc. maintained a solid project management system. We had continuous check-ins, and they delivered on time.

What did you find most impressive about them?

Their openness to us bringing in an outside graphic design team and working with not only BostonSight but our small marketing agency was impressive. They are true professionals. Everyone got along wonderfully.

Are there any areas they could improve?

No, we’ve been pleased with RainCastle Communications, Inc. for years.

UPDATED REVIEW

This review was published on June 2, 2021. 

Michele Hart

Director of Marketing Comms, BostonSight

Other industries

Needham, Massachusetts

11-50

Jan 2021 - Mar 2021

$10,000 to $49,999

Verified

Project summary
RainCastle Communications, Inc. provided WordPress design services for a scleral contact lenses manufacturer. The team created motion graphics and integrated an existing practitioner search feature.

Feedback summary
RainCastle Communications, Inc.’s work met all expectations. The new site has more PDF downloads from users, and product sales are even better than the forecast. The project management was seamless, and the team fostered constant communication. RainCastle is a seasoned web vendor that listens.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing communications at BsotonSight. We manufacture scleral contact lenses, which are oversized contacts for patients with ocular surface diseases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

Our previous website didn’t provide a good user journey. It was cluttered with the same information on multiple pages. It was also difficult to navigate the menu. We wanted to clean it up, refresh the brand colors, and create a simpler, easier experience for doctors who want to learn about our product.

SOLUTION

What was the scope of their involvement?

They built our new site on WordPress. We wanted some interactivity, so we asked them to create some motion graphics. They also migrated a practitioner search feature from our old site that lists every practitioner that uses our product for patient convenience.

What is the team composition?

We worked with Jill (Director, Client Services).

How did you come to work with RainCastle Communications, Inc.?

I was at another company a few years ago, and I was working with a web vendor out of Washington DC. We were having a lot of trouble, and the project was taking way too long. I happened to see a website that I really liked, and I saw at the bottom that it was created by RainCastle. It had the style I wanted, so I gave them a call.

Paul (Owner) spent about two hours for free talking to me about the issues I was having. He gave me a lot of information I needed to get the project done. When I moved to a new position and needed to build another site, I knew I wanted to work with RainCastle because of their customer service; it’s a quality that seems to be lacking in a lot of web companies. 

What is the status of this engagement?

We started working together in January 2021, and we wrapped up in March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?  

I’ve noticed that our PDF documents are getting downloaded on our site. We also used the new site to launch a new product; those product sales have done even better than our forecast.

How did RainCastle Communications, Inc. perform from a project management standpoint?

The project was managed well with constant communication. I knew what was happening every step of the way. Jill was really top-notch. The fact that we easily met our deadline says a lot about their work. We used a shared Google Doc and Marksheet to manage the project. We also used Go ToMeeting calls for communication.

What did you find most impressive about them?

We struggled a bit at first at getting the design tone of the website correct. Paul had a vision that didn’t exactly match ours. Even though we disagreed on that, they really listened to us, and we got to a place where we were thrilled with the results. They spent a lot of time providing options that were more in line with what we were looking for.

Are there any areas they could improve?

No, I can’t think of anything. I’ve worked with 5–6 web vendors over the last six years. This was the least stressful web project I’ve ever worked on.

Do you have any advice for potential customers?

Have a clear vision of the look and color palette that you want. Find examples of existing sites so that it’s easier to convey your idea to the team.                             

STAR RATINGS:
Overall rating: 4.5   
Quality: 5   

Cost: 4   

Schedule: 5   

Willing to refer: 5  

BACKGROUND

Please describe your company and position.

I am the VP, Business Operations of Montara Therapeutics

Describe what your company does in a single sentence.

Biotech

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Montara Therapeutics and RainCastle collaborated on the content and design of a non-confidential investor deck.

SOLUTION

How did you find RainCastle Communications, Inc.?

Referral

Why did you select RainCastle Communications, Inc. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Immediate availability

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired RainCastle to overhaul and redesign our corporate non-confidential deck, tailored toward our impending Series A fundraise. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The goal of the project was to clarify the company's messaging and elevate the graphic design to explain the company’s science and differentiated investment opportunity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They executed quickly and efficiently, communicating updates throughout the process. They listened to and incorporated feedback very well. All deliverables were met according to the timeline we set. They also made additional edits pro bono.

What was your primary form of communication with RainCastle Communications, Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Clear communication, professionalism, quick execution, high quality of work...all at very reasonable pricing. 

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

We would have liked to see more original concepts. They did a fantastic job of building on existing concepts, but it would have been interesting to see them recreate some slides from scratch rather than just improving what was already there. 

BACKGROUND

Please describe your company and position.

I am the Director of Marketing and Corporate Communications of Belmar Pharma Solutions

Describe what your company does in a single sentence.

National Compounding Pharmacy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• SEO & AI Optimization
• Modernize Navigation, Layout and Mobile Responsiveness
• Improve Lead Generation and Conversion

SOLUTION

How did you find RainCastle Communications, Inc.?

Referral

Why did you select RainCastle Communications, Inc. over others?

• Great culture fit
• Referred to me
• Company values aligned
• Collaborative, Trusted Expertise and Easy to Work

How many teammates from RainCastle Communications, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Competitive analysis
2. Gap analysis
3. Content and messaging strategy
4. Wireframing and redesign
5. AI and SEO strategy
6. Digital marketing strategy
7. Site build and launch
8. Ongoing website and digital strategy maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Immediate ranking increases in AI and Google Search
2. Immediate increase in lead generation
3. Longer time on site per visit
4. Better mobile engagement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Consistent communication
• Never late on a deadline or deliverable
• Very clear expectations on timeline, deliverables and process
• All concerns and questions were always addressed professionally
• Very engaged in our project and our company mission
• Felt like an extension of our team and project management ideals

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Expert team with highly talented individual players
• Very knowledgeable in healthcare space
• Ability to mold to the needs and experience of our team
• Quick learning of our business and business priorities 
• They made us feel like their only client; we were never pushed or deprioritized because of other clients
• They met our deadline to the exact day with precision

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

No. They know their craft and talent incredibly well and how and when to implement. 

BACKGROUND

Introduce your business and what you do there.

I’m the chief fiduciary officer (CFO) of Loring, Wolcott & Coolidge, a company that provides personalized wealth management and financial planning services. We help clients address tax, inflation, legacy planning, and philanthropic goals to achieve long-term financial objectives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We needed a complete refresh of our website, including the incorporation of a separate site set up for our sustainable investing group into the general website.

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. designed and developed our website. The team was responsible for all the work, including the integration of our sustainable investing group's website into our general website. RainCastle Communications, Inc. delivered a beautiful website that perfectly captured who we are, who our clients are, what our service model is, and how we invest.

What is the team composition?

We worked with 2–5 teammates from RainCastle Communications, Inc.

How did you come to work with RainCastle Communications, Inc.?

We had worked with RainCastle Communications, Inc. on prior projects. We chose them because they were close to my geographic location, had a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We worked together from January 2025 to April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RainCastle Communications, Inc.'s progress was shown throughout the process, and the success of the project was our beautiful new website. The feedback has been overwhelmingly positive.

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc. was very orderly and liked to keep on pace. We fell behind a few times solely due to how our office was set up, but RainCastle Communications, Inc. delivered right on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

RainCastle Communications, Inc.'s ability to understand a business, even one as unique as we are, was impressive.

Are there any areas they could improve?

They could have pushed us a bit more, but again, they understood how we functioned and didn't want to disturb the flow.

UPDATED REVIEW

This review was published on May 11, 2020
Louise Nankiinga
ESG Analyst, Loring, Wolcott & Coolidge Trust
Financial services
Boston, Massachusetts
51-200
Apr 2019 - Dec 2019
$10,000 to $49,999
Verified
Project summary
RainCastle Communications Inc. revamped the website of a sustainability-focused trust group. The team reconstructed user flows, executed SEO-mapping, and even redesigned the client’s presentation decks.

Feedback summary
RainCastle Communications Inc. delivered a refreshed platform that received phenomenal internal feedback. The site now effectively conveys the client’s brand and character. The team was exceptionally flexible, and their understanding of the nuances of the business helped them address specific needs.

BACKGROUND

Introduce your business and what you do there.

Loring, Wolcott & Coolidge Trust, LLC is a sustainability-focused trust company that manages funds and portfolios on behalf of their clients. I’m an environmental, social, and corporate governance (ESG) analyst.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications Inc.?

I was overseeing our website refresh. Our site was quite dated, so we wanted to revamp it to reflect the brand and character of our firm. We wanted to redesign our platform so that it would differentiate us from other sustainability-focused investing companies.

SOLUTION

What was the scope of their involvement?

They re-designed our website and delivered the copy on it. The team handled everything related to the UX/UI of the platform. They produced the non-photograph graphics on the site — like diagrams and icons. They also executed SEO-mapping for the platform. In addition to web development, they refreshed our PowerPoint deck format.

What is the team composition?

We had a main point of contact, but the team size fluctuated around ten people.

How did you come to work with RainCastle Communications Inc.?

I know that the company had a pre-existing relationship with RainCastle. We still put out an RFP for this project, and their proposal outshone the others. It helped that they were familiar with our firm and idiosyncrasies.

How much have you invested with them?

We spent somewhere between $40,000.

What is the status of this engagement?

This project began in April 2019 and the project wrapped up in December of that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our team loved the new website. I work for a subset of a larger organization and was asked to present the new website to the entire firm. It received phenomenal internal feedback because there was the consensus that it really distinguishes us from other companies. It successfully communicates our values to our clients.

How did RainCastle Communications Inc. perform from a project management standpoint?

They were great. They were communicative, and even Paul (Owner) checked in with us at numerous points. They met deadlines no problem and were very flexible throughout the engagement. I know they used SmartSheet as a project management tool.

What did you find most impressive about them?

Their customer service is excellent. They really understand the client, and they’re great at addressing the client’s specific needs. We’re a little old-school in how we operate, and they were very accommodating of that.

Are there any areas they could improve?

No, not really. The team is very receptive to feedback.

Do you have any advice for potential customers?

Don’t be afraid to give feedback. Be vocal about what you want, and tell them what constraints you’re working with. They’re very flexible and will give you a great result.

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0

This review was published on March 20, 2018
Tom Francione
Manager of Trust Administration, Loring, Wolcott & Coolidge
Financial services
Boston, Massachusetts
11-50
Aug 2015 - Jun 2016
$50,000 to $199,999
Verified
Project summary
RainCastle Communications, Inc. redesigned a website as part of a larger rebranding project. They refreshed the design and made it mobile-friendly, rewrote copy, and added new visual media.

Feedback summary
Their team was consistently on top of communication and delivered all project components successfully. They devoted time to understanding the organization and modernizing its site in a way that still felt comfortable and consistent with its traditional image.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of trust and estate administration at Loring, Wolcott & Coolidge, which is a wealth management firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We hired them to help us relaunch our website as part of a larger rebranding project.

SOLUTION

What was the scope of their involvement?

They updated our site to reflect the changes in our branding and also rebuilt it to be mobile-friendly. In terms of content, they worked with us to write our new copy, chose new stock photos for us, and incorporated additional in-house images onto the correct pages.

What is the team composition?

We primarily worked with our project manager, but the creative director was also highly involved.

How did you come to work with RainCastle Communications, Inc.?

We’d worked with them before, in the early 2000s, to modernize our site. It was such a good experience that we decided to bring them in again for this project. They’re really willing to get involved in understanding our culture, which is quirky in comparison to other financial management firms. Instead of pushing trendy styles or features on us, they made sure to understand our needs and follow our lead.

How much have you invested with them?

We spent somewhere between $60,000–$70,000.

What is the status of this engagement?

We worked on this project from August 2015–June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our site looks cleaner and has gotten more compliments from clients who appreciate the update. We’re a traditional institution, so it was nice to see people respond positively and change their perception of us as being set in our ways or maybe a bit out of touch with the digital era.

How did RainCastle Communications, Inc. perform from a project management standpoint?

They reply promptly to emails. When it came to calls or in-person meetings, they were consistently on schedule. We had a great working relationship.

What did you find most impressive about them?

They make a point to get to know you and adapt to be the right fit for your organization. For us, that meant they were able to work within our comfort zone as far as the site’s look and feel, while at the same time making our brand come across as current and in touch with a modern audience. I think it’s a bit atypical for web developers to embrace a company’s culture so thoroughly, make time to understand who we are and work within our comfort zone.

Are there any areas they could improve?

There's nothing from my perspective.

Do you have any advice for potential customers?

Before you get started, be open about what you want, what you value, and who you’re trying to reach with your project.

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0

BACKGROUND

Please describe your company and position.

I am the Director of Communications of Betsy Lehman Center for Patient Safety

Describe what your company does in a single sentence.

The Betsy Lehman Center for Patient Safety is a state government agency working with providers, patients and policymakers to reduce preventable harm in all health care settings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Update the look and feel of our website with a more modern look and user-friendly layout

SOLUTION

How did you find RainCastle Communications, Inc.?

We already worked with RainCastle on other projects

Why did you select RainCastle Communications, Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RainCastle had designed our original website and was already providing web hosting support. The aim of this project was to update the design of our site without having to completely overhaul and start from scratch. Sepcifically, we wanted to:

• Modernize the look and feel of the site;
• Reduce the number of available website page templates to simplify maintenance and updates to the site;
• Improve accessibility and responsiveness across devices (e.g., mobile phones, tablets, laptops and desktops) to keep site in compliance with current best practices

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Decreased number of page templates on the back end
• Increased options for layout and style on each page template
• Improved design and layout

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a short runway to get the work done, but RainCastle delivered on time and was communicative each step of the way. We worked as one united team - checking in on each other's deliverables at least once a week and providing updates on variables that inevitably come up that shifted the timeline. Copywriting, design, and development was done efficiently and we were able to meet all of our deadlines with the help of Jill, our project manager who kept timing and budget on track throughout the process.

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

RainCastle has been an essential partner to the Betsy Lehman Center, providing design, copywriting, video, web development and other communications support for a number of projects. They understand our unique position as a small state agency and are willing to work within those confines to deliver amazing work. Every person we work with at RainCastle is great at what they do - when we bring them into a project, it feels like we are all on one team and work together seamlessly. I know when we start a project with RainCastle, I will get what we asked for, on time and on budget. I don't have to keep track of every deliverable because they have it handled. For anyone who has hired an outside vendor knows - this is huge! We are grateful for our partnership with RainCastle and proud of the work we've done together.

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

No, we were happy with every aspect of this project.

UPDATED REVIEW

This review was published on March 6, 2018.

Executive Director, Government AgencyOther industries

Boston, Massachusetts

11-50

Nov 2015 - May 2016

$200,000 to $999,999

Project summary
Along with other projects, RainCastle built a website using Craft CMS, and now, they are redesigning it and integrating SEO. They developed the site’s branding and design elements and gave training on the CMS.

Feedback summary
Users enjoy the site’s new design, which is well-aligned with its purposes. RainCastle’s team went the extra mile to learn the subject matter, keeping their product simple and user-friendly. With strong creativity and excellent communications, they manage the project effectively and cooperatively.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: I am the executive director of a state health organization.

Respondent 2: I am a senior project manager for the center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle?

R1: They’ve worked on a number of projects for us, including building our website. We’re a relatively new organization and needed help in this area. RainCastle has been our only visual design and web development contractor.

SOLUTION

What was the scope of their involvement?

R1: RainCastle built our first website and are currently redesigning parts of it. They’ve also developed a number of online applications for our constituency. Our first project involved design work for a large event including a website, posters, and other materials.

R2: We also contracted with them for visual design services in the form of communication tools. These include infographics, newsletter templates, and a patient safety navigator aimed at helping providers learn about response situations.

We had a training session to learn about the functionality of the CMS.

R1: They created all our visual design and branding—everything except the written content on the site. The patient safety navigator was a novel tool for helping healthcare providers report adverse events to various state and federal agencies and figure out their reporting obligations using a decision tree. There are other supporting materials that go along with this.

R2: They’ve also provided SEO services for the site. We let them know what kinds of keywords we were looking at to make our site more visible.

R1: RainCastle created content for video production and made the three animations on our site.

R2: They also made an infographic related to a cataracts expert panel. The team translated information into visual aids meant to help people follow best practices.

The website is powered by Craft CMS, based on the requirements we had for the patient safety navigator tool. Our target audience is healthcare providers, not patients. The aim of the tool is to guide them through reporting requirements for medical errors and other adverse events.

What is the team composition?

R1: We’ve worked with around five of their members, three of which we’ve met with regularly—the president, a project manager, and a database expert. We’ve also collaborated with the head designer and a scriptwriter for the video production work.

R2: We’ve also worked with the two backend coders.

How did you come to work with RainCastle?

R1: I had worked with them on various projects over the last 10 years. We had other companies bid on the project, but we were pleased to have the opportunity to work with RainCastle again. Two differentiating factors were their good interpersonal communication and project management skills. They’re also a creative team, which was important because we were building a fairly novel product. RainCastle was willing to work with us as a creative partner.

How much have you invested with them?

R1: The total cost of their work has been around $300,000.

What is the status of this engagement?

R1: We started working with RainCastle in September or October 2014 on some design work. The main site launched in May 2016. Development for it started six months earlier.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R2: The users of the navigator report that they like the tool’s concept and the visual design used for presenting its process flows and information.

R1: Stakeholders have called our website and newsletter template fresh, professional, and engaging. They convey an appropriate look-and-feel for our particular area. As a non-regulatory state agency, we’re somewhere in between a nonprofit and a regular business so our materials have to look professional and give us credibility while also remaining readable and not overly-technical. The anecdotal feedback we’ve heard confirms that we’ve achieved that goal.

How did RainCastle perform from a project management standpoint?

R2: We met regularly to discuss the website requirements. We had final sessions for the validation and testing of the website’s functionalities and content. We’ve always had a good communication rapport with them.

R1: They’re exacting and well-organized. Our project manager keeps us on track and is good at communicating expectations upfront. We have a mutual understanding that each party needs to deliver. They’re good at running meetings and make sure that we get the right outputs during them.

R2: RainCastle has been very flexible with us. We can be demanding in requiring high-quality outputs, but they’ve usually met our demands. We have deviated from the scope of work at times but they’ve worked with us.

What did you find most impressive about them?

R1: Our field is a bit obscure and technical, but we’ve been impressed by RainCastle’s ability to come to speed with what we’re doing. Designing our patient navigator involved understanding a complex regulatory system and simplifying it for end-users. We’ve done research and organized the material, but turning that into a usable tool for others required a level of understanding. They quickly developed a fluency in some very obscure material.

Are there any areas they could improve?

R1: We don’t have a large budget, so it can be harder for them to deliver smaller work products within our budget. RainCastle has high standards for the work they deliver, which makes it harder for them to give us lower budget alternatives at times.

Do you have any advice for future clients of theirs?

R1: Overall, we would highly recommend RainCastle for all of the reasons stated above, with the caveat that they may not be a good fit for small, low budget clients/projects.

STAR RATINGS:
Overall rating: 5   

Quality: 5   

Cost: 5   

Schedule: 5   

Willing to refer: 5   

BACKGROUND

Please describe your company and position.

I am the Business Leader, Marketing of an engineering firm

Describe what your company does in a single sentence.

Our company is an architectural and engineering firm. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Refresh the look of our website
• Make website more engaging to clients and potential employees
• Make website easier to navigate with less scrolling

SOLUTION

How did you find RainCastle Communications, Inc.?

We are already a current client

Why did you select RainCastle Communications, Inc. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Raincastle to help us envision and deliver a refreshed look and feel to its website that would not only set it apart from competitor sites, but also engage clients and potential employees. The firm was looking for something that would create excitement among visitors with content that inspired them to engage further with us. Raincastle worked with us for a period of about eight months on this project. The scope included the following:

1. Discovery session
2. Information architecture
3. Wire frame homepage
4. Secondary wires
5. Content inventory
6. Homepage design / messaging
7. Global navigation design 
8. Secondary page layouts of new templates
9. Develop website in Word Press
10. Content integration of new content
11. QA launch and training

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The newly refreshed site was delivered on time and within budget. 

Our stakeholders were pleased with the new look and feel of the site. 

The new site provided a lighter, cleaner look and included engaging copy, beautiful visuals, and improved navigation. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Raincastle was very responsive throughout the project. In addition to emails, we met weekly to work through any issues, discuss work to be completed in the following week. and review the schedule. Raincastle was always helpful and ready to deliver. 

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

RainCastle Communications, Inc. felt like an extension of our company. They were very easy to work with, on top of any issues we experienced, and always ready to offer suggestions or guidance when needed. We knew we could reach out whenever we needed support and they would be there to help.  They deliver what they say they are going to deliver and go above and beyond to make sure you are happy. 

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

I think they did a great job. No complaints here.

UPDATED REVIEW

This review was published on (previous published review doesn't have admin comments)

Marketing Manager, Architecture FirmConstruction

Toledo, Ohio

1,001-5,000 Employees

Nov 2017 - Jul 2018

$50,000 to $199,999

Verified

Project summary
RainCastle Communications, Inc. redesigned an old website and made it mobile friendly. They took the project from kickoff to final launch and also helped with branding.

Feedback summary
Throughout the entire project, RainCastle Communications, Inc. stayed on track and required minimal oversight. They accommodated an adjusted timeline and made a final product that both stakeholders and users love.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of marketing and communications at an architecture engineering and construction management firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

Our old site was outdated and not mobile friendly, so we needed a partner to redesign it.

SOLUTION

What was the scope of their involvement?

After hiring RainCastle Communications, Inc., we had a kickoff meeting with the project stakeholders including members of executive management and our marketing team to get everyone on the same page. They facilitated the session and asked thorough questions to understand our business and determine the best new design for our WordPress site. From there, they handled concept development, design, development, reviewing, testing, and the final launch.

They also designed new templates for our proposal materials and helped with branding support.

They also built new templates and helped with branding support. They created new designs for proposals and project profiles that we use regularly for marketing.

What is the team composition?

We had contact with about five people: the president, VP of Interactive Technology, a graphic designer, web developer, and an account manager.

How did you come to work with RainCastle Communications, Inc.?

We met them at a conference and used them on a small project. That went well, so we contacted them again when this project started. We evaluated a few different vendors but ultimately selected RainCastle Communications, Inc.

What is the status of this engagement?

We worked together from November 2016–July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received comments from internal stakeholders and clients who are impressed with the upgraded final product. It’s more user-friendly and meets all of our expectations.

How did RainCastle Communications, Inc. perform from a project management standpoint?

They initiated most of the conversations and made sure we kept on track. If there were delays, they mostly came from our end during the review process with a number of stakeholders. They delivered on time and had open communication.

What did you find most impressive about them?

They were transparent and easy to work with. Whenever I mentioned concerns, they addressed them immediately. Near the end, we had to speed up the project, and they were more than willing to accommodate.

Are there any areas they could improve?

We could’ve been better at scheduling regular check-ins.

Do you have any advice for future clients of theirs?

We initially met them in person, and that helped us start the relationship off well. If possible, meet face-to-face at the onset of the project.

STAR RATINGS
Overall rating: 5   
We had a positive experience and good relationship. We needed some heavy support, and they delivered.

Quality: 5   
Everything was high quality and delivered on time.

Cost: 5   
They were in line with other vendors.

Schedule: 4  
They had a good internal schedule, but we could’ve been more in sync.

Willing to refer: 5   
I'd recommend them to somebody looking to redesign a website.

BACKGROUND

Please describe your company and position.

I am an Operations Specialist of NanoDx, Inc.

Describe what your company does in a single sentence.

NanoDx, Inc. is a privately-held, U.S. based, medical device company developing rapid point-of-care and in-vitro diagnostic products on its proprietary nano biosensor platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RainCastle Communications, Inc. to accomplish?

• Website Revamp
• Copy Revamp
• New Powerpoint Template

SOLUTION

How did you find RainCastle Communications, Inc.?

Online Search

Why did you select RainCastle Communications, Inc. over others?

• High ratings
• Small Business

How many teammates from RainCastle Communications, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Raincastle provided services to enhance our overall branding, making it more cohesive and impactful. They revamped our website design, ensuring a modern and user-friendly interface, and improved our website copy, making it more engaging and clear. Additionally, Raincastle created new graphics and redesigned our PowerPoint presentations, including our investor pitch decks, to better align with our refreshed brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to several measurable outcomes, including a significant increase in website traffic and strong support from senior management. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was exceptional, with Jill playing a key role in its success. She kept meetings focused, ensured that deliverables were completed on time, and met tight deadlines consistently. Despite our team giving extremely tight deadlines, they were always met, and Jill's efforts consistently exceeded our expectations. Her leadership and organizational skills were instrumental in achieving our goals efficiently.

What was your primary form of communication with RainCastle Communications, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Raincastle is a small team that is incredibly easy to work with and puts the client's needs first. They consistently demonstrated their commitment to our satisfaction, making the collaboration seamless and enjoyable. We are thrilled with the outcomes of all the projects they assisted with and would definitely choose to work with them again in the future.

Are there any areas for improvement or something RainCastle Communications, Inc. could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.
I run the marketing department at a legal services firm that matches attorneys to in-house corporate teams on an on-demand basis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We needed support with our website's rebranding.

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. conducted a branding messaging exercise for us. The team created our new messaging and tagline and designed a website from scratch. We kicked off the project with a messaging exercise. Then, RainCastle Communications, Inc. designed our website and wrote the copy and texts. The team built our site in WordPress and integrated our HubSpot and Bullhorn accounts. 

RainCastle Communications, Inc. interviewed internal stakeholders for the rebranding process and launched our website recently. We're working on upcoming engagements for SEO and LinkedIn advertising and design.

What is the team composition?

We worked with RainCastle Communications, Inc.'s CEO, who led development, head of creative, writer, project manager, lead designer, and different developers. 

How did you come to work with RainCastle Communications, Inc.?

I worked with a teammate from RainCastle Communications, Inc. several years ago, and we reconnected for this project.

How much have you invested with them?
We spent $95,000 on this engagement.

What is the status of this engagement?

We worked with RainCastle Communications, Inc. from May 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
RainCastle Communications, Inc.'s entire team was awesome. We just launched our website in January 2024 and had our highest web traffic that month. Our traffic grew by around 40% from previous months. 

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc. communicated well and delivered work on time and within scope. The team didn't ask for any additional or hidden fees. RainCastle Communications, Inc. was very flexible to meet our requirements since we had to change a few things along the way. We shared files via Googe Docs. 

What did you find most impressive about them?

RainCastle Communications, Inc.'s design skills were next level. The team understood our industry well and got up to speed quickly, creating a unique positioning in the market. Overall, I was impressed with the team's use of best practices. RainCastle Communications, Inc. delivered a site that was easy for us to edit on the backend after the project concluded.

Are there any areas they could improve?

I can't think of anything for RainCastle Communications, Inc. to improve — they helped us get over the finish line. 

Do you have any advice for future clients of theirs?

I'd encourage future clients to work with RainCastle Communications, Inc. on both aspects: messaging and copy. We found the outside perspective was helpful for our company,  and I suggest working on both pieces together when engaging RainCastle Communications, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Feldman Geospatial. We focus on commercial real estate construction and civil engineering work in Boston.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RainCastle Communications, Inc.?

We changed our name about three years ago to reflect all our services. We needed to build a completely new website to reflect our company as it is today.

SOLUTION

What was the scope of their involvement?

Our first engagement with RainCastle Communications, Inc. was for rebranding. We had been around for 75 years, and our goal was to educate clients, potential hires, and our own people about our services. We conducted focus groups on our end and had a pretty straightforward picture of what we wanted to do. RainCastle Communications, Inc. helped us to put that into words to grab people’s attention.

About a year ago, we had an initial conversation about how we could update our website. Jill (Director of Client Service) and Paul (Owner) were on the call. We discussed our goals and how we wanted to be seen. They quickly started talking about what we could do, and it became clear that we needed a new website.

RainCastle Communications, Inc. completely restructured our website, created new materials and copy, and leveraged three videos and company photos. They built the new architecture and structure from the ground up and used WordPress and Adobe XD. Additionally, they continued our branding throughout the website and copy, keeping our colors and image front and center.

What is the team composition?

About five teammates were regularly involved; there were different people for different stages, not everybody at once.

How did you come to work with RainCastle Communications, Inc.?

They created our previous website. We initially found them through a referral. Our president used their copywriter some years ago.

How much have you invested with them?

We spent about $35,000–$40,000.

What is the status of this engagement?

We began working with them in August 2021. The rebranding was quick; it lasted about four weeks. The website redesign and redevelopment was launched in early December 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a lot of engagement from LinkedIn. We used the website for advertising and highlighted it on several posts on social media, so we got a lot of traffic that way. Moreover, there was a lot of activity; people contacted us and asked about our videos and website.

In general, RainCastle Communications, Inc. exceeded our expectations on everything they delivered.

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc. was supposed to do the website redevelopment in 3–4 months, but we slowed it down. We made changes because we wanted different things. For example, we brought on our videographer to shoot videos. Also, we didn’t have a finished product in mind; we wanted more feedback from friends, employees, and stakeholders. RainCastle Communications, Inc. was flexible with that and easy to work with.

We used Google Docs and OneDrive on our side. Additionally, we had regular Zoom meetings and phone calls to communicate.

What did you find most impressive about them?

They understood our company and gave us advice. The team asked questions and took time to understand our brand's meaning, values, and what we want people to see. Overall, they made our job easier because we didn’t have to think about our company message and branding constantly.

Are there any areas they could improve?

We usually don’t use Google Docs; we have a whole ecosystem in Microsoft Teams and OneDrive. RainCastle Communications, Inc. worked on a Google-based system, so we had to switch off. However, it’s a minor suggestion.

Do you have any advice for potential customers?

Tell them your story, how you operate as a firm, and what you want to be known for. If you give them insight into how you operate, they can serve you better and provide new ideas to be more efficient.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for Prodways Machines, a manufacturer of 3D printing machines.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with RainCastle Communications, Inc.?

We needed help with web design and development for our company to get more visibility of our brands and be able to capture leads through better online search results.

SOLUTION

What was the scope of their involvement?

RainCastle Communications, Inc. has designed and developed a WordPress site for us. The team has started the process by agreeing with the project’s scope after establishing what we’re looking to accomplish for results and the direction we want to go. Moreover, we’ve had meetings with both teams to talk about us, who we are, our customers, and what we want people to know about us.

For the second phase of the process, the team has started to create 3–4 different iterations of mock-up designs so we can choose the one we like the most and add extra elements to it. This has been very helpful because we get an idea of how everything would look, and they can apply it to the site’s UI/UX.

Regarding the third step of the process, RainCastle Communications, Inc.’s team has helped us write many pages of content for the site, including taglines, header lines, and other marketing-related things. Creating content has taken us a long time for this step, and the team has been very helpful in moving the project forward by keeping us on track.

Once we’ve given them the content, RainCastle Communications, Inc.’s team has started loading everything into the staging site and helping us with custom icons and images through their very creative design person. After that, the team takes care of the development work, which they also test to ensure everything works correctly.

We’re currently in the post-launch phase of the process, and the team is providing ongoing maintenance for it.

What was the team composition? 

We’ve worked with around eight members of RainCastle Communications, Inc.’s team, including Jill (Director of Client Service), Garret (Senior Web Developer), Donato (President), and Ji (Senior Graphic Designer).

How did you come to work with RainCastle Communications, Inc.?

I did a Google search and found them on Clutch. After I saw their portfolio and spoke to Donato, he had a wealth of knowledge and was also informative and really nice, so I got along with him well. In addition, he understood my project and what I was looking for. RainCastle Communications, Inc. also asked the necessary questions to align with what we wanted to do.

How much have you invested with them?

So far, we’ve invested around $55,000 with them.

What is the status of this engagement?

We started working together in March 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company's leadership team is impressed with the website RainCastle Communications, Inc. has built, giving positive feedback on how beautiful the site looks.

How did RainCastle Communications, Inc. perform from a project management standpoint?

RainCastle Communications, Inc.'s team has met deadlines and stayed on budget. The team has been amazing and helpful in telling us where we are at all times and being professional and friendly with our timeframes. Overall, they've delivered everything they've said they would. Regarding communication, we use weekly Microsoft Teams and Zoom meetings, emails, and share documents via Google Docs and Excel — they're very communicative.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

The whole team has been wonderful; they help us stay on track and push the project forward.

What did you find most impressive about them?

RainCastle Communications, Inc. has been great in many ways, but we're impressed by their responsiveness and smooth workflow in addressing our questions or concerns. Moreover, they've captured who we are since the first meeting, which enabled them to understand our company and industry quickly.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Go into the project understanding what kind of goals you're looking for and what are the most important things you want to achieve with your website and marketing efforts so that RainCastle Communications, Inc.'s team can guide you and structure the project's scope according to your needs.