Radixweb

BACKGROUND

Please describe your organization.

We are a manufacturer of custom stationary products.

What is your position?

I'm the chief executive officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with RadixWeb?

We were looking for a website developer that could provide us with an online customization and personalization website for customers, so they could design their products online.

We had hired a domestic company to do that, spent $35,000 with them, and they could not give us a basic, functioning product. That's when we started searching for other companies and found Radix about five years ago. We delegated our project work to them. 

SOLUTION

Please describe the scope of their involvement.

We started the development work again from scratch, basically rebuilding what we had built before with our other provider. They used an e-commerce space platform, and ours was a totally custom solution. We uploaded all the images and text, and they did the coding. We guided them along the way, but RadixWeb completed all the technical work.

How did you come to work with RadixWeb?

We found them online.

Could you provide a sense of the size of this initiative in financial terms?

We have spent about $40,000 with them so far.

What is the status of this engagement?

The initial project lasted for four months, and we usually get an upgrade from them twice a year.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The numbers really speak for themselves, and we have typically grown in the 30% range per year since we started using RadixWeb. Our bounce rate has dropped significantly and the average time spent on page has increased on average. On the other end of the spectrum, with regards to usability, it’s been great. We don’t receive bug reports very often and even when we do, Radix is able to correct them quickly for us.

How did RadixWeb perform from a project management standpoint?

They're always within the budget. A lot of the time, we'll make a lot of changes on a project. They adapt to those changes and give us what we want.

They're always pretty much on the cutting edge of web development, and whenever they come up with an upgrade, we typically upgrade our website to reflect the new enhancements they've come up with. We were very instrumental in helping them conceive their design studio, to make it simpler for the customer. Each time there's been an upgrade, we've been involved in giving them the feedback from our own customers, and they have adjusted accordingly, and ended up passing that to their other customers, too. I don't know how many developers they use.

We've had the same project leader since the day we started. He is a terrific individual that has made our life a lot simpler. He may be in India, but we consider him part of our core team because we are very reliant on him, and he's been so helpful to us. As we find things in the process of the upgrade, we will send screenshots to them, which illustrate what we're looking for and what we want to change. We've shown them other people's websites and they've stepped up to the plate, and designed, essentially, what we're seeing at our competitors’ websites.

What distinguishes RadixWeb from other providers?

The key ingredient with them is that they know how to talk to you on a more personal level. We're not programmers, we have no earthly idea how to program. We will give them a concept in an elementary perspective. They take that idea and run with it. They don't overwhelm us with technical details; they simply get the job done and explain it in simple terminology. 

They have a strong program built into their structure. If you want to summarize it into a couple of words, from Radix' perspective, nothing is impossible. If you can dream it, they can pretty much put it together.

Is there anything RadixWeb could have improved or done differently?

At first, we received a lot of work that had bugs, which made us delay the project, and things of that nature. But once we brought it up and they put in a quality assurance team that started going through the website thoroughly before it was presented to us, all that went away. We did not run into any bugs at all after that. If we did find anything, it was very minor. That's been a gigantic improvement. Outside of that, I can't think of anything that they could do to improve. What they have done three years ago has made them the ideal company for us.

BACKGROUND

Please describe your organization.

Visiun provides data analytic software and services to its clients.

What is your role at the company?

I am the chief technology officer at Visiun.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address with RadixWeb?

Visiun wanted to take its industry-leading analytics solution and move it from a client-based application to a pure cloud-based solution.

What were your company's business goals for the project?

We wanted to have a solution, which our clients would recognize for the same deep analytics, yet looked like it was made for the cloud and was not simply a quick port of a client solution.

SOLUTION

Please describe the scope of their involvement in detail.

This was a project hosted in Microsoft Azure environment. It involved a lot of SQL Server, C#, .Net, Telerik Controls, web services, and Redis Cache.

How did you come to work with RadixWeb?

We wanted a partner who was big enough to be able to pull in specialized resources when needed, but not so big that we would have trouble getting their attention. Radix has turned out to meet both of these points very well.

Could you provide a sense of the size of this initiative in financial terms?

We expect the project to take more than five years.

What is the status of this engagement?

Radix's work for us began in July 2014 and still continues. We have engaged them for additional phases of work during the last year. They have delivered on their commitments, and we have felt increasingly comfortable continuing to send Radix additional work.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I do not have any obvious metrics to share, but Radix did deliver our cloud-based solution, which is now working excellently. We continue to enhance the solution with Radix.

How did RadixWeb perform?

RadixWeb has been excellent – showing expertise in all of the key technologies we needed: C#/.Net, SQL Server, Azure, Telerik controls, and ABCPDF. Our own fluid requirements have made it challenging at times, but RadixWeb has excelled.

What distinguishes RadixWeb from other providers?

When we felt things were not going perfectly, Radix was quick to agree with our assessment and was proactive in offering solutions, which we felt went beyond what was required. For example, early on, we felt that the four-person team was not delivering updates at a quick enough pace, Radix agreed and had come to the same conclusion. They removed one team member and replaced him with two others for six months – so 25% additional resources on the team at no additional charge. With some smaller items, Radix self-identified and offered solutions, which we felt were very fair.

In hindsight, are there areas in which they could improve, or things you might do differently?

I can think of no obvious things they should have changed. The resources allocated to the project were not always optimal, but the root cause was that we had changing requirements and priorities. Radix definitely did adjust as needed.

What advice would you give to a future client of theirs?

Give Radix good insight into your product plans. That will allow them to stay ahead of the curve in terms of lining up the best resources and offering suggestions on how to best staff and deliver.

This is not exactly specific to Radix, but still applicable: the more specific your requirements, the less likely you are to be disappointed. In most cases, when we did not get what we wanted, it was because we left our requirements at too high a level.

BACKGROUND

Please describe your organization.

The name of the business is eCAT, which is an acronym for Electronic Compliance Audit Tools.

What is your position?

I'm a co-founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with RadixWeb?

About four or five years ago, my partner had this idea about digitizing audits. By audits I mean, for example, health care audits and hygiene audits. Its processes that are ordinarily carried out repetitively on paper. He was doing these audits himself and, as it turns out, he was being paid handsomely to do them, but nobody was paying him to sit at home, doing all the reports and trying to figure out whether things were trending up or down.

Eventually, he had the idea of digitizing them, and he couldn't find tools out there to do it, so he asked me to get involved as a partner to help shape that entire project.

SOLUTION

Please describe the scope of their involvement.

The initial business from our perspective was all about shaping what we felt was the ideal tool to automate the task. What we wanted was to take that paper and clipboard and drop it onto people's smartphones or tablets. Back then, the main platform was Windows and, as we got going at it, we realized that technology changed quite quickly and that Android was the next thing. Then, of course, it was Apple.

Radix came up with a way of handling all that for us because to be honest we were quite computer illiterate, I suppose. We were relying on their guidance all the way through, as to how to approach it, and what platforms to build it on and whatnot. We've actually rolled it into something called PhoneGap, and PhoneGap translates to Android; not entirely, but it makes the process easier. We had the mobile app up and running, and then we developed a website to work in parallel with it.

The principle is that you would go to your hospital, clinic, or wherever you're doing your audit, and you do that on your tablet. You would then submit that, and it would go on up into the cloud. Then, the calculations would happen there, in terms of how it's performing today versus yesterday, or this week versus last week, or this branch versus another branch within the industry.

Between us, during the development phase, we would have continuously been guiding them as to how we wanted it to look and feel, and how we felt the user interface should be designed. Because they understood that if we're going to roll this out to bigger organizations, then training has to be absolutely minimized.

They had great patience with us, and we had patience with them. Between us, we came up with a system. The very first place we went to had 70 people, and we had them trained pretty much in 24 hours and ready to go. To us, that was a great marker of how the first launch went, and it's been really improving from there.

The back-end of the website – that's been an ongoing development process, and we're continuously trying to get the interface better for the end-users. Most importantly, it's the reporting structure and the mechanics around that. In other words, how those reports are distributed. They can be fired based on what we call alerts, which are triggered based on specific business logic. It could be something like a score is too low, or an inconsistent parameter, which requires somebody to be notified about it. The system takes that audit, reconfigures it, emails it out, and creates tasks. Now, you've got open tasks as a result of the audit. Then, other people can log into the system and close out those tasks, reassign them, move them, complete them, or whatever it is.

We wanted structures in place that allowed the full users, which might be auditors or super administrators, all the way down to what we call task closer, which is the kind of bare minimum. If you login as a task closer, you literally get your open tasks in front of you, and then you close them out. That's a little tour of what we've been about for the last few years.

We've got investment onboard, and we've been growing our business for the last four years, obviously. Right now, we've got quite a good number of what we consider blue chip companies using the system. Really, it's just about onboarding as in getting more people to buy into it. As we go, of course, and as various clients come on, if somebody wants something bespoke, and it's very bespoke to that client, they will pay for that accordingly. We set up a slightly separate system for them.

In the main, what we've tried to do is retain one core system, which every client has, and the clients that do suggest stuff that we feel is good for everybody, we put it into everything. However, if it's very bespoke to a specific client, then we just leave it for their particular domain.

Right now, we're working with a core team of three programmers. We have two clear product lines, and there's one programmer/developer on each of them. The third programmer is on the mobile product, and then we have a fourth guy who does all of the QA [quality assurance]. That's as small as the team has been. Sometimes, we take in bespoke work, and we bring in two extra programmers for that. At the height of the development project, I think there were 10 or 12 of them, but that was three or four years ago.

How did you come to work with RadixWeb?

We are not experts in all of this, but we looked at a number of potential programmers in Ireland, and also in the United Kingdom, but we found them to be slow in what they were offering and also very expensive. They were sort of estimating the project would take 18-months, and we just couldn't believe it was going to take that long.

Once we had screened through Ireland and the U.K., people here suggested that we should try India. We didn't really know where to start in India, so we just started combing through the web. We had 20 or 30 potentials, and we started making phone calls, and all that kind of stuff. We eventually narrowed it down to four or five providers, and I think the last three we actually met in person to interview and have demos.

Being honest, we wouldn't have had the wherewithal to say whether these guys were fit for purpose or not technically. We explained to each of these people what we had in mind, and we expected them to come back to us with a proposal of how it might look and feel, and how they would see it rolling out. We learned a lot from each and every one of those. Each of those meetings showed us, "Well, there's something we didn't know before or something we should consider for the next one." We did get some advice from friends and family. There was one guy in particular who did a bit of programming himself, so he gave us quite a few pointers of what to keep an eye out for, at the very least.

I suppose Radix seemed to tick more boxes than anybody else, but I think the final thing for Radix was that they had two guys, in particular, at the time on the team that just seemed to get it. I can't describe it any better than that, but they seemed to understand deeper and better than any of the others did. They were able to come back to us much more sharply with, "Well, this is what you guys are actually looking for." We were like, "Yes, that actually does make sense." Their interpretation or their intuition on what we were trying to explain seemed to be a notch above the other people we were talking to.

On price, I don't think they were the cheapest, but they certainly weren't anywhere like what U.K. developers might have been. Ultimately, that's really what it was, their intuition and what they brought to the table in terms of identifying what we really wanted. From having done the initial mockups and overview, and conversations with two or three other companies, we just thought they were a better fit.

Could you provide a sense of the size of this initiative in financial terms?

I can tell you now we're spending about $12,000 a month with them – that's right now. At the peak, there were a lot more team members involved, and we were writing things from scratch.

What is the status of this engagement?

The relationship is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Because it was a kind of a rolling development, we didn't ultimately know what the final product was going to look like. We did have a fair idea in our own minds what it should look like, but as we got in with more clients and more customers, we recognized that we had to adapt it relatively quickly. There was quite a strong learning curve on our side. For the first while, in fairness to Radix, even though we tried to do it, we didn't really enforce too many of the KPIs [key performance indicators] that we had each agreed upon because, frankly, we were changing the goal post nearly too quickly for them to stick.

As we got more settled, we had more KPIs in there, and they were really more around client issues. We said that if a client has what we called a show-stopping bug, meaning they can't actually perform an audit, then it was all hands on deck, and that had to be fixed as smartly as possible. In the main, we've never gone down entirely. We never had a complete stop. We've had the bugs on the mobile app sometimes, but the show-stopping ones, we've nearly always fixed them well within 24 hours. From a customer service point of view, that was one of our biggest KPIs – that we wouldn't let anybody wait longer than a day, and we've got that locked down.

On the other side then, when we decide there's a new piece of work to be done, we tend not to put a huge amount of pressure on them because we want it done right. We would agree at the start that this change is going to take 10 days. It doesn't always come back within 10 days, sometimes it could be 11 or 12, but other times, they'd come in on seven or eight. That, to be fair, might also depend on what other bugs might have happened in the meantime. To measure it, if it's something we've often done, we do look at it month on month, but we don't really hold it there. It's not a carrot and a stick type of thing. We're probably not as standardized as we should be.

How did RadixWeb perform from a project management standpoint?

We've never gone over budget, and we would be quite sharp on that, especially being a startup. We would lock down whatever the price of the development is, and they've never breached that mark. I can't tell you if they did it cheaper, but certainly they've never gone over the budget. In terms of time, it's always been there or thereabouts. It's certainly never been so far over that we had big issues. That's not been the case. Both on budgets and time, they've been pretty sharp.

We don't really use project management tools or bug trackers. I don't think we're big enough, we don't really have enough, although we do use Zoho. That's been more from the client-facing side. The tickets generated there are handled by our technical manager. The ones he can't fix, he passes on to Radix, and it's usually handled within a day. What sometimes happens is that a client says, "This isn't working," and when we look into it, we realize that it actually wasn't meant to work that way. It needs a change. Then, we go back to the client and say, "If you want this change, we'll scope it out, we cost it out, and then we'll come back to you." Then, we'd agree to those timelines at Radix, and feed it back to the client.

The main tool we use between Radix and ourselves is Redmine. The programmers are consistently putting updates every day of the week into that. Then, once a week we would have a Skype conversation with them where we'd agree whatever the objectives should be, give or take, for the following week. I do think that the Redmine tool could be used a bit better but, to be fair to Radix, I'm not sure that it's their fault. We probably don't enforce that enough. What I mean by that is that we tend to agree on a lot of stuff over Skype, and we do follow Redmine, but it's not like I would look into that every day of the week and see if they're ticking things off day in and day out.

Redmine could probably be used better in terms of tracking the order stuff, and the smaller fixes. They probably should be done a bit quicker at times, but again, I can't speak to when somebody else jumps in and says, "Here's an issue that we do need to move up the priority list, and have something else moved down." Rather than get bogged down explaining why something was two days late, we tend to take the good with the bad. If it is two or three days late, chances are it's because we've moved something else for service.

What distinguishes RadixWeb from other providers?

To be fair, I don't have a whole lot to compare them to because they're the only ones we've ever really used. That said, if I had to guess, I think it's their approach to client relationship management. RadixWeb has some project managers or leads that do seem to have a good intuition, and they understand us quite well.

Is there anything RadixWeb could have improved or done differently?

If I've learned a lesson over the years, it's been to spend more time in that first stage, of getting that right and understanding it right. Usually it's our issue. We might not give it enough time, and then when we get the final product back we're kind of going, "That's not exactly what we're looking for." Yet, it's probably what we did sign off on in the first place. They would then go back and fix that quite smartly for us, and they don't mismatch too much really, in the grand scheme of things.

BACKGROUND

Please describe your company and position.

I am the software administrator of Xpert professional Hair care

Describe what your company does in a single sentence.

WE Xpert Professional offers hair & beauty salons a complete marketing and distribution service in both The Republic of Ireland and Northern Ireland. We have been successfully partnering and building local and international brands since 1997..

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Radixweb to accomplish?

develop our Booking Apps and Admin Console for ACCADEMIA — the ultimate education booking platform designed exclusively for hairdressers and beauty professionals across the UK and Ireland.

SOLUTION

How did you find Radixweb?

Online Search

Why did you select Radixweb over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

sudent Booking App – allowing users to browse courses, book classes, view schedules, manage payments, and track their learning journey.
Teacher App – enabling educators to manage their classes, take attendance, update course content, and view bookings.
Salon/Business App – providing tools for salons to book training for their teams, manage staff participation, and track course history.
Admin Console – a centralised dashboard for managing courses, sites, teachers, pricing, schedules, reports, and overall system configuration.
Key deliverables included:

• UI/UX design for all applications
• Development of iOS, Android, and web versions
• Backend development and database architecture
• Integration for payments, reporting, and user authentication
• Testing, QA, and deployment of the platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

About 80% of the apps and admin system were built.
We could test the main booking features, like browsing courses and signing in.
Key parts of the system, such as course management and teacher management, were working.
The design and screens for the apps were completed so we could test how everything looks and works.
Our early testing showed that most main features were working correctly, and we were close to starting full end-to-end testing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very good. They tried to keep the work on track, and some parts were delivered on time. When delays happened, they did explain the reasons....Mostly on our side. They replied to my questions and needs, and they were willing to make changes when I asked. Overall, they were very helpful 

What was your primary form of communication with Radixweb?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was the support I received from Prachi. She was there for me day and night, always ready to help. I was fully involved in the project, and whenever I needed something, she responded quickly and supported me throughout the process. Her dedication and commitment really stood out.

Are there any areas for improvement or something Radixweb could have done differently?

No, there were no major areas for improvement. Everything was as expected, especially because I was involved 24/7. The team worked with me closely, and we managed challenges together as they came up.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software company that enhances and supercharges the way users save their work on Microsoft Office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Radixweb?

We needed help adding new features to our platform based on user feedback and ironing out bugs.

SOLUTION

What was the scope of their involvement?

Radixweb developed new features for our platform, including interface enhancements and more saving capabilities. The team also provided testing services.

What is the team composition?

We worked with one teammate from Radixweb.

How did you come to work with Radixweb?

We found Radixweb through an online search. We chose them because they had experience with .NET development and offered a very competitive price since our budget was tight.

What is the status of this engagement?

We worked together from March 2024 to September 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Radixweb shared the fixed versions of our platform, allowing us to observe the progress made so far. I shared these versions with some users to collect their feedback and move forward with the bug-fixing process based on their input.

How did Radixweb perform from a project management standpoint?

We communicated via email and Microsoft Teams. Radixweb didn’t have to deliver within a specific timeframe.

What did you find most impressive about them?

I was impressed by Radixweb’s experience, availability, and ability to meet budget constraints.

Are there any areas they could improve?

I didn’t think there was anything they could improve on.

They delivered everything and met the highest standards for a project of this type. 

BACKGROUND

Please describe your company and position.

 I am the Managing Director of a sports company 

Describe what your company does in a single sentence.

Develops innovative, electronic, motor-driven exercise equipment with advanced software and touchscreen interfaces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Radixweb to accomplish?

• We engaged Radixweb to handle the software development and UI/UX design for our motorized exercise machine, and they delivered exactly what we envisioned.

SOLUTION

How did you find Radixweb?

Online Search

Why did you select Radixweb over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Radixweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Radixweb was engaged to design and develop the software and UI/UX for a motorized, touchscreen-enabled exercise machine. The project included: Custom Software Development: Creating the backend and control software to operate the electronic and motorized components of the equipment. UI/UX Design: Designing an intuitive touchscreen interface that delivers a seamless and engaging user experience. System Integration: Ensuring the software, hardware, and user interface worked together reliably and efficiently. Testing & Optimization: Conducting thorough testing to ensure accuracy, responsiveness, and usability of the system. Key Deliverables: Fully functional software controlling the exercise machine Interactive, user-friendly touchscreen UI/UX Documentation for system operation and maintenance Completed project delivered on time and within budget 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Radixweb successfully delivered a fully functional software system and intuitive UI/UX for our motorized exercise equipment. The project was completed on time and within budget, with the system meeting all specifications and providing a seamless user experience. Their work turned our concept into a reality, demonstrating high quality, efficiency, and reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Radixweb demonstrated excellent project management throughout. They maintained clear and responsive communication, adapted quickly to our needs, and consistently kept the project on schedule. All deliverables were completed on time, and their workflow was highly organized and professional.

What was your primary form of communication with Radixweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Radixweb was their ability to take our ideas and turn them into a fully functional, user-friendly system. Their technical expertise, creativity, and attention to detail made the complex software and UI/UX design seamless and effective.

Are there any areas for improvement or something Radixweb could have done differently?

Radixweb managed the project exceptionally well from start to finish. If anything, minor improvements could include providing more frequent progress updates during the early stages, but overall their communication, responsiveness, and professionalism were outstanding.

BACKGROUND

Please describe your company and position.

I am the MIS Director of a financial services company 

Describe what your company does in a single sentence.

We are professional commercial collection service company specializing in business-to-business debt recovery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Radixweb to accomplish?

• We hired Radixweb to revamp our legacy platform by streamlining licensing management, improving document and contact management, overhauling our collection agency software, and creating a browser-based system with a SQL back-end to increase productivity and support business growth.

SOLUTION

How did you find Radixweb?

Online Search

Why did you select Radixweb over others?

• High ratings
• Good value for cost

How many teammates from Radixweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Radixweb completely redeveloped our legacy collection management platform. They conducted detailed requirements gathering, collaborated on UI/UX design, and handled full-stack development using .NET and SQL Server. The project included QuickBooks integration, server setup, deployment, and post-launch support. Key deliverables included a modern browser-based system, enhanced document and contact management, a client portal for account access, and improved operational efficiency. The two-year project was completed by a team of five developers and a project lead.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Employees are happier with the software and can manage more files efficiently.
• Productivity has significantly increased.
• Customer service quality remains high while requiring fewer staff.
• Clients can access account information, reports, and payments through a responsive client portal on any device.
• Overall system efficiency and access to information have improved, supporting better business operations and revenue management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Radixweb demonstrated strong project management throughout the engagement. They began with an extensive requirements-gathering phase, followed by clear sprint tracking using Jira. The team maintained consistent communication through virtual meetings and messaging, responding quickly to feedback and corrections. Deliverables were completed on schedule, and the project lead and developers worked directly with us to ensure all needs were addressed efficiently. The team remained stable throughout the two-year project, contributing to its timely and successful completion.

What was your primary form of communication with Radixweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of Radixweb was their thorough requirements-gathering process, which took two months but ensured the project’s success. Their clear communication, stable team, and ability to translate complex business needs into a functional, user-friendly platform set them apart from other development agencies.

Are there any areas for improvement or something Radixweb could have done differently?

There were no significant issues. At the start of the project, Radixweb provided a full escalation chain, but it was never needed. All corrections and updates were handled efficiently by the project lead and developers, making the process smooth and responsive.

UPDATED REVIEW

This review was published on October 21, 2015
Jana Bauer
MIS Director, Andersen, Randall & Richards
Financial services
Yuma, Tennessee
51-200
Jan 2011 - Jan 2013
$200,000 to $999,999
Verified
Project summary
Radixweb redeveloped an outdated website to simplify maintenance, manage licensing, and improve document and contact management. The team completed the complex project in 2 years with 5 people.

Feedback summary
The new design has improved usability, productivity, and efficiency with better access to information and less data entry. Radixweb was detail-oriented and thorough in gathering requirements. The team was stable and consistent, providing good communication and excellent customer service.

BACKGROUND

Please describe your organization.

We are a commercial collections agency specializing in collecting on business-to-business debt, not individuals, unless they are personally liable for a debt.

What is your position?

I'm the MIS [management information systems] director.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with RadixWeb?

We were using a collection agency software that wasn't really meeting our needs, and we needed to replace it. Licensing was getting out of control. It was going up on an average of 67 percent a year, which is insane. The support from that company was just horrible, and it didn't meet our needs. We were busy creating workarounds to keep the system going, rather than just having something that met our needs. Every update they did went further away from what we were looking for, so we decided to build our own.

Our first requirement was that it needed to be browser based, with a SQL [structured query language] back-end. We did not want to have to maintain tons of computers with software updates and craziness that way. We needed better document management, contact management, and an overhaul of the things it provided for us.

SOLUTION

Please describe the scope of their involvement.

They did both front-end and back-end development. We collaborated on the design; my role in this whole process was as the architect. I gave final approval on all design efforts. They presented us with several possible visual options. They asked what color scheme we were looking for, and then they presented me with three or four different layouts that we could choose from, which made it a lot easier. That was based on what colors we wanted to use and knowing overall what I needed it to accomplish.

I started out with a requirement gathering person. He and I had multiple phone calls using GoToMeeting in which I shared my screen and demonstrated our current systems, the challenges I felt we needed to overcome, the features I liked, and the features I wanted drastically changed. That was probably a good month of conversations back and forth, and recorded conversations with screen shots and the whole nine yards.

From there, we also had the senior business head at Radix come out for a week, sat with employees in all of the divisions, and then sat with me for quite a bit. We went over what the employees thought were problems that they would like to see addressed. At that time, we were also building a dictionary because in our industry, there is a lots of specialized language. He went back with a solid dictionary for them of what we mean when we say certain terms, kind of a reference guide. Then, we had a project lead and three developers, all at full-time. They worked directly with me as we fleshed out what we needed and what we wanted to do.

I'm pretty sure they were using Visual Studio. We did .NET for the front-end and Microsoft SQL enterprise for the back-end. We obtained the licenses for the SQL and everything for them. We also integrated it with QuickBooks, which we use for our company financials. We used the web connector process that QuickBooks has for exchanging information between our application and QuickBooks, which was all in C#.

We built the servers that they would use, and then basically gave them remote desktop access to those systems. We built the staging, test, and production environments for them as far as configuring Windows and all that kind of stuff. They built everything after that point and deployed to those systems.

How did you come to work with RadixWeb?

A previous employee here obtained a list of about 150 Microsoft Gold Certified partners, and I'm not sure where he got that from. We sent out RFPs [request for proposals] to all of those companies. About two-thirds of that list were domestic companies, and the other third were international. Alarmingly enough, I got one reply from a United States-based company, and it was, "Good luck with your project." RadixWeb's proposal was head and shoulders above all of the other replies that I received.

Could you provide a sense of the size of this initiative in financial terms?

The total was around $250,000.

What is the status of this engagement?

After we selected Radix, we started conversations with them in July 2011. Once the requirements gathering phase was done, they started coding and doing mockups in September of that year, and the application launched in September 2013. The work with them is still ongoing for features and bug resolution – that kind of stuff.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't have actual metrics. Our employees are happy with the software, and productivity is much higher. We went with a basic mantra as we were going through the entire design process, and that was, "The things that an employee does every day, multiple times a day, should never be more than three clicks away." That's been tremendously helpful. My colleagues all tell me that they're just blown away with how much information is available at their fingertips and so quickly.

Also, our fees are up. Employees can manage more files now than they were able to at one time. All of which means that we can have lower staffing, but still keep customer service way up there. Our collectors have all worked at other agencies before and seen a variety of systems. Their feeling is that it's super user-friendly and that access to information is a breeze. It's not convoluted like other systems are. That's from the collectors' standpoint.

One of the other things that we developed after we went live was a client portal, using responsive web tech, which allows our clients to log in and get updates on their accounts, download information so that they can build custom reports, and view their remittance statements, payments – that kind of stuff. Our clients love it. They can be on any device at any time and take a look at their data.

As far as sales go, they just love that they can give clients that access right away. They also love the closeness of the information they need to do their job every day, when they're talking to their clients and giving them verbal updates. It's a click or two away, and they have all of the information. They're the ones contacting companies trying to get them to place accounts for collections with us. The admin team loves the reduced data entry that they have to do. Putting in new placements, and clients – all of that stuff is easy, and it's all optimized for keying work.

How did RadixWeb perform from a project management standpoint?

We use JIRA for keeping track of sprints, tracking work, and communicating back and forth. With the time difference between here and there, having a central area where all of us can communicate, from my tester to my DBA [database administrator] to me. We can assign stuff to each other quickly, make comments, and everybody can be on the same page. We'd previously tried to use SharePoint for that, and it just didn't work as well.

What distinguishes RadixWeb from other providers?

I cannot stress enough how thorough RadixWeb's approach to requirements gathering was. We took two months on that phase and, at the time, I felt that we were going too slow, but I can't stress enough how much that made our project a success. The application is huge, and we got it done and deployed live in two years with five people. My project lead is a very good communicator without many issues. My team was stable throughout the process.

Is there anything RadixWeb could have improved or done differently?

I've never had an issue with customer service. At the beginning of the project, I was given a full escalation chain of command, where if I was having an issue I could escalate to someone outside of the team that oversees everything. To be honest, I've never had to use it. I was able to deal directly with my project lead or the developers to get corrections done as needed.

At times, when interacting with some of the junior developers, I would see some messages that highlighted the fact that English isn't their first language. I would say for things like that when you know the system is going to interface directly with the user and provide confirmation messages and such, I don't think it's good to leave the phrasing to them. Now, when I know I'm going to have a pop that comes up, I give them the specific wording and configuration for it.

STAR RATINGS

Overall rating: 5 I never had to use my escalation process. My team was stable throughout, and I think that's a big part of what kept us successful. I didn't have a lot of turnover.
Quality: 4.5
Cost: 4.5
Schedule: 5 They have never missed deadlines.
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the VP of Product of 3E

Describe what your company does in a single sentence.

Our expert difference makers use tech stacks and creative ingenuity to deliver modern solutions that increase university enrollment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Radixweb to accomplish?

• Give Enrollment Proffesionals modern tools to understand the enrollment market

SOLUTION

How did you find Radixweb?

Online Search

Why did you select Radixweb over others?

• High ratings
• Pricing fit our budget

How many teammates from Radixweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team developed a self-service SaaS platform allowing Enrollment and Academic professionals to understand the evolving enrollment landscape and enable scenario planning and goal tracking to ensure success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Create a new client-facing software platform that could easily scale

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Radix team was very reliable and agile.  Goals and timelines were consistantly met with outstanding quality.

What was your primary form of communication with Radixweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Radix worked as an extension of our team.  They acted as the experts in many projects often bringing innovative solutions to the table.

Are there any areas for improvement or something Radixweb could have done differently?

We were very happy with the work and relationship with the team.

BACKGROUND

Please describe your company and your position there.

I'm the cEO of Future Company Consulting. We provide high end consulting and development and IT services to medium to large corporates both in Australia as well as the USA and Hong Kong

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Radixweb, and what were your goals?

We needed a customisable powerful, feature rich print system for both our business as well as our 50+ clients

SOLUTION

How did you select Radixweb and what were the deciding factors?

Reviewed 4 systems and Radixweb had the most superior product and the best support and account management.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick off meeting and explaned what we wanted and the team helped deliver that and get us live in under 10 working days.

How many people from the vendor's team worked with you, and what were their positions?

3 - Sales Account manager, technical account manager and finance team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Immediate revenue income trhough use of the platform which has steadily increased in time as we add additionalproducts and the platform releases new innovative features.

Describe their project management style, including communication tools and timelines.

We followed true Agile processes with daily standups and almost 2 daily sprints.

What did you find most impressive or unique about this company?

Professional "CUSTOMISED" site in extremely short period of time with ongoing support and incresed features.

Are there any areas for improvement or something they could have done differently?

None that I can think of. They have eceeded my expectations at every point.

BACKGROUND

Please describe your company and your position there.

Brand Interactive Communications help clients in various industries connect with their target audiences by implementing simple strategies that integrate marketing Communications across online and offline mediums.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Radixweb?

Website design and development with integrated APIs

What were your goals for this project?

To help a client meet its governing body’s digital marketing criteria

SOLUTION

How did you select this vendor?

Radixweb was recommended to us by a strategic partner.

Describe the project and the services they provided in detail.

Website for sports association, we needed some complex and responsive web develop to meet the client’s needs.

What was the team composition?

I was given a project dev lead for one to one contact with all needs and requests and he had an integration team for implementation. Not certain if the exact number, but there was never a delay.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have been able to serve this client and may have the opportunity to do work with other members within their association.

How was project management arranged and how effective was it?

Deadlines were always adhered and having one person for all requests ensured that nothing fell through the cracks. It also helped develop a more trusting relationship between my company and Radixweb

What did you find most impressive about this company?

Their patience and responsiveness set them apart.

Are there any areas for improvement?

Just more emphasis on design aesthetics.