Pronto Marketing

BACKGROUND

Please describe your company and position.

I am an executive of Disintermediation Services

Describe what your company does in a single sentence.

Produce Software for chat

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pronto Marketing to accomplish?

• Produce a website

SOLUTION

How did you find Pronto Marketing?

Referral

Why did you select Pronto Marketing over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

develop website and integrate with Chat

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• great website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were on time, on budget, and well-supported!

What was your primary form of communication with Pronto Marketing?

Email or Messaging App

Are there any areas for improvement or something Pronto Marketing could have done differently?

none

BACKGROUND

Please describe your company and your position there.

I'm one of the owners of a telecommunications company. We sell internet and VoIP communications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing, and what were your goals?

Reworking our old website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Pronto was already hosting/managing our site.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We requested a meeting, had a consulting call, then had project meetings along the way.

How many people from the vendor's team worked with you, and what were their positions?

Two

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website was already performing as we intended, this was just a refresh to make it look a little "lighter" and more streamlined.

Describe their project management style, including communication tools and timeliness.

We had regular meetings from the beginning to the end of the project.

What did you find most impressive or unique about this company?

Pronto Marketing was always responsive, patient, and professional.

Are there any areas for improvement or something they could have done differently?

There haven't been any issues at all. Everything went smoothly.

BACKGROUND

Please describe your company and your position there.

We place people on jobs and manage the work environment

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

GMB set up and management, advertising and content

SOLUTION

How did you select this vendor and what were the deciding factors?

They are our Web site managers. We wanted to keep all digutal marketing with one supplier

Describe the project in detail and walk through the stages of the project.

Set up a schedule and budget for improvements to GMB and google adds. Provided guidance qrtly on content an let Pronto roll it out

How many resources from the vendor's team worked with you, and what were their positions?

No idea

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Increase in lead generation from job applicants and prospective clients

How effective was the workflow between your team and theirs?

Email communication

What did you find most impressive or unique about this company?

We're impressed with their ability to work with minimal supervision.

Are there any areas for improvement or something they could have done differently?

Probably a face to face review monthly or quartely to improve outcomes and refine marketing strategies. There is no personality to the working relationship, not sure who is who. If you are going to be an outsourced option communication with management is critical to maintain and sustain the contract

BACKGROUND

Please describe your company and your position there.

We are an MSP in South Florida and I am the CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

They are the best of the best for exactly what we need. Further, they are fast and affordable.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at many vendors and industry specialist but these guys are THE known defacto standard.

Describe the project in detail and walk through the stages of the project.

They have been with us every step of the way over many years of tweaking, improving and adapting all of our marketing plans.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with countless experts at Pronto from front line assistance to top of the line experts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website and marketing materials have adapted and improved over many years. Constantly adding new projects and concepts.

How effective was the workflow between your team and theirs?

They not only have fantastic communication, they get things done fast and efficiently.

What did you find most impressive or unique about this company?

Their value is fantastic. Professional, fast, helpful all at a reasonable rate.

Are there any areas for improvement or something they could have done differently?

Nope. Strongly recommend Pronto!

BACKGROUND

Please describe your company and your position there.

Director of Operations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

Web Design and Content Management / SEO

SOLUTION

How did you select this vendor and what were the deciding factors?

Excellent Portfolio

Describe the project in detail and walk through the stages of the project.

Comprehensive Design and application

How many resources from the vendor's team worked with you, and what were their positions?

Multiple

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Pronto continues to impress and accomodate us.

How effective was the workflow between your team and theirs?

Excellent communication and execution

What did you find most impressive or unique about this company?

Attention to detail, our needs and prompt response time.

Are there any areas for improvement or something they could have done differently?

Not at this time.

BACKGROUND

Please describe your company and your position there.

I work as Art Director for Knight Communications/KCI Media Group. KCI is a media company with 3 trade publications and their corresponding websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

We hired Pronto to redesign our 3 websites and provide ongoing maintenance when needed.

SOLUTION

How did you select this vendor and what were the deciding factors?

Cost and quality were the decisive factors.

Describe the project in detail and walk through the stages of the project.

The outgoing person at this job before I started in the position had started the redesign process with Pronto for 3 separate publication websites and a large quantity of articles, images, and ads for each. His instructions and plans for the new websites were awful. He left the position and I came on board to see that he had tasked Pronto with essentially recreating our old websites on a new platform with a new vendor. At this point Pronto was almost done with everything. I asked Pronto to redo everything essentially. That was a lot to ask of them and they still were gracious enough to work with me and get us to the right place. They did everything I asked all the way to the end.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with 2 Project managers and at least 6 different people in web design and production.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our traffic is improving and they are still helping us with SEO. Our clients notice and comment on the improved functionality and look of the sites.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

I was most impressed at how accommodating they were for changes.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

We are an outsourced Managed IT and Managed Security Company that also does HIPAA etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

To update our website. However they misspelled HIPAA throughout the website. We had to come back and tell them where the misspells were. That is what we pay them for so we dont have to do that. We dont have the time to look for grammatical errors on our site they designed.

SOLUTION

How did you select this vendor and what were the deciding factors?

We use them for our monthly services.

Describe the project in detail and walk through their service package.

Again they did not find the errors.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with several.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were typically a very responsive team. We have done several projects with them in the past just were disappointed with them on this one.

How effective was the workflow between your team and theirs?

decent sometimes I feel a phone call is better.

What did you find most impressive or unique about this company?

I am not sure.

Are there any areas for improvement or something they could have done differently?

Yes taking time to review products before sending to the client to ensure grammar is accurate.

BACKGROUND

Please describe your company and your position there.

I am the marketing administrator at Right Click. We are a managed service provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

Our website was created over 10 years ago. We were aiming to generate more advertising leads with an update.

SOLUTION

How did you select this vendor and what were the deciding factors?

Pronto is known for being the industry solution for managed service companies. They have been providing support and handling our website security for years.

Describe the project in detail and walk through the stages of the project.

Joy our project manager was very accommodating and provided many updates and worked with us to get the right solution for us instead of what was easiest for her. I appreciate her willingness to find a solution and collaborate.

How many resources from the vendor's team worked with you, and what were their positions?

Michaela in development, Mark and Dorji in the launch, and Joy primarily throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our SEO has improved with organic traffic.

How effective was the workflow between your team and theirs?

Good joy was willing to get on calls with me despite our time difference.

What did you find most impressive or unique about this company?

We liked that they didn't need direction to take our project through the right way.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and your position there.

We're an MSP and custom software developer, and I'm the founder and principle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing, and what were your goals?

We've been using Pronto for both internal and customer websites for 10 years. Our original goal was to get that type of work off our plate so we could focus on more technical issues, and really hasn't changed.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Pronto after talking to several other potential vendors as Pronto seemed to have the best grasp of our situation and we really liked their proposed processes.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've had so many projects with Pronto over the years, but in each of them they've always exceeded our expectations at every step.

How many people from the vendor's team worked with you, and what were their positions?

That's hard to say since there's been so many of the years, but literally everyone we've worked with at Pronto over 10+ years has been outstanding.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of the websites we've sourced with Pronto have been successes from both ours and our customers perspectives.

Describe their project management style, including communication tools and timeliness.

Management at Pronto is fantastic. Always been impressed with their follow through and ability to keep things moving ahead.

What did you find most impressive or unique about this company?

We're impressed by their attention to detail and the fact that they always respond quickly.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

CEO of a SMB IT Cloud and Managed Service Provider

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

website refresh, SEO

What were your goals for this project?

create a more relevant website to today's market

SOLUTION

How did you select Pronto Marketing?

reviewed multiple candidates

Describe the project in detail.

completely revamped a 5 year old website with ebooks, call to action, etc.

What was the team composition?

project manager and worker bees

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

we have gained legitimate leads from our new website

How effective was the workflow between your team and theirs?

They were efficient, despite being half a world apart.

What did you find most impressive about this company?

quick, diligent, and accurate

Are there any areas for improvement?

nothing stands out