Prismetric

BACKGROUND

Please provide us with a brief description of your company.

I’m the co-founder of Universal Stainless. We’re a manufacturer of steel products for small- and large-scale industrial sectors. We deal with global clients, delivering world-class steel products and offering high-quality welded pipes and panes.

I look into aspects of delivering the products on time and attaining client satisfaction. Apart from accomplishing my designated duties, I work on improving our services and taking our brand to the world by analyzing and fulfilling competitive advantages.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address? What was the goal of the partnership?

Though we had a good presence in the market, I felt that our brand name would get better identification and notation among our prospective clients if we had a better ERP system. It had to enable our employees to understand and respond to customers accordingly, as well as act as a comprehensive source of information.

The goal of the partnership was to get better insights into the day-to-day work being completed and the different stages of production and customers’ queries.

SOLUTION

What was the scope of the project, and can you describe the specific services that were provided?

The scope was to build an ERP and CRM system that would help our employees track, maintain, and update the organization’s resources. It also had to manage our data more efficiently. Additionally, they’ve given us a few ideas on how we can use the CRM to effectively market our services.

What was your process for selecting this company to work with? Why did you choose them over others?

I met the managing director and CEO of Prismetric at a business conference. When discussing my ideas, growth, and business augmentation for UniversalStainless, they shared their insights about active ways they could make my endeavors more achievable.

I also researched their online presence, reviews, testimonials, pricing, and completed projects. I found that Prismetric was the right company to take my objectives forward. Most importantly, I needed someone who could understand my requirements at a very basic level. 

Can you give us a general estimate of the size of the project in terms of dollars and manpower? (price range is fine)

The project was estimated for INR 14 Lakhs ($20,100 USD).

What was the timeline of the project (start and completion month & year)? Is it ongoing?

Yes, the project is an ongoing one. The estimated timeline for the completion was 18 weeks.

RESULTS & FEEDBACK

What were the results of the project? Are there any success stories or metrics you can share?

The project just reached the half-way point, and the CRM they developed is incredible. We’ve already started using it, and our processes are much more seamless than they were. We’re saving a lot of man-hours and reaching out to customers in a timelier manner. Once the entire system is complete, we’re sure it will provide us with a refined business system.

When working with this company is there anything that sets them apart compared to other partners you may have worked with?

Communication is one of the factors that sets them apart from the rest. The project manager was available whenever we needed an explanation or project progression details. They have a good team, and every aspect of my requirement has been taken care of. On the whole, our partnership with them has been smooth so far.

Do you have any constructive criticism? Is there any area that they could improve?

I haven’t found any. They’re hard-working and helpful, so I think they should sustain these qualities for a long time. Keep impressing the clients, as they did in my case.

BACKGROUND

Please describe your company and your position there.

I am the CEO at Predrinkdelivery LTD. Our company is a B2B2C that connects retailers licensed to sell alcohol with other business and consumers and then delivers alcohol to them. We operate in Southampton, UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Prismetric?

We hired Prismetric to create a customer app originally, but later added a database that would cooperate with the licensed retailers’ POS software, an app for drivers, and a progressive e-commerce website.

What were your goals for this project?

We wanted to create a system of apps, databases, and an e-commerce website that would work as dynamically and progressively as possible.

SOLUTION

How did you select this vendor?

We posted a job offer on Upwork and received over 30 proposals. We shortlisted five of them and asked each to send a detailed proposal. Prismetric had a very detailed document and a very competitive price for project. We were also impressed by their portfolio, quick responses, and willingness to work on our project.

Describe the project in detail.

Once we selected this vendor, we created a document where we outlined what we wanted to receive at the end. We had a series of Skype calls to discuss the details. During the project, we’ve had to make a lot of changes and improvements. The Prismetric team is always patient and do their best to satisfy our new requirements.

What was the team composition?

As far as we know, there are nine developers working on our project, but usually we talk to a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within just a few weeks, they created an admin panel for the products, and we received screenshots and a flowchart of the customer app. After about a month, we were able to download the first version of our customer app and see the progress in real time. 

In two more months, the app was nearly completed, but then we decided to change our business model and develop an app for drivers and a progressive e-commerce website. That work is currently in progress.

How effective was the workflow between your team and theirs?

The project manager that we were assigned is easy to communicate with. We have Skype calls every two weeks on average (sometimes more often when needed), and we communicate every 2–3 days via messages. The responses have always been quick and productive.

What did you find most impressive about this company?

We appreciate that the Prismetric team has been very patient with us as we changed our business model and designs along with many other requirements.

Are there any areas for improvement?

Everything can be always done faster, but we are satisfied with their work step by step.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at Allied Engineering & Infrastructure Pvt. Ltd., an Indian construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prismetric?

Managing several construction sites across India was difficult. We engaged Prismetric to develop management software. We needed a system on which we could assign tasks to engineers, do QA, and frequently update the status of projects.

SOLUTION

What was the scope of their involvement?

Prismetric built a task management system utilizing ERP technology that oversees my company’s processes. Various departments and teams can create and assign tasks.

Our work with Prismetric is ongoing; we plan to incorporate a finance model.

What is the team composition?

We work with a project manager. Various developers have worked on the project.

How did you come to work with Prismetric?

We completed an online search for local companies and discovered Prismetric. After discussing the project details with them, my team felt they were the right vendor for this work.

How much have you invested in them?

We have spent 2.2 million Rupees (approximately $31,805 USD).

What is the status of this engagement?

Our collaboration began in September 2018. The work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product performs well, and we have not dealt with any major bugs. They are very supportive of our non-technical team, and they have even come onsite to train our engineers.

How did Prismetric perform from a project management standpoint?

Our project manager initially checked our processes and functionalities to ensure they could implement the appropriate software. The team is very flexible and meets with us as needed.

We used Trello to create tasks and report bugs during the development phase. Communication via email and phone has been seamless.

What did you find most impressive about them?

Their dedication, timeliness, and strong development capabilities have impressed us. The team has even delivered finished products ahead of schedule.

Are there any areas they could improve?

As our first software project, this was a great experience. 

Do you have any advice for potential customers?

Take their advice. They provide vital feature suggestions that improve product function and usability. 

BACKGROUND

Please describe your company and your position there.

I own a salon app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Prismetric?

We hired Prismetric to develop the app.

What were your goals for this project?

We wanted to introduce our brand to a broader audience.

SOLUTION

How did you select this vendor?

A friend had worked with Prismetric previously and was very satisfied with their work. He spoke highly of them and introduced us, so we decided to use them for our own project.

Describe the project in detail.

The app shares new products and services as well as special offers with users, who can then contact the salons quickly and easily. Users can also search for nearby salons and book appointments instantly. The app also enables salons to promote their services, reach new customers, and manage their employees, ultimately improving their business performance.

What was the team composition?

The team included a senior UI/UX designer, a project manager, a senior iOS developer, a senior Android developer, a senior web developer, and a quality analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our beta version has only been implemented in a few salons, so identifying outcomes is somewhat premature. We plan to include additional, on-trend features in future versions and will continue to update the platform.

How effective was the workflow between your team and theirs?

Their seamless coordination and communication made our team comfortable contacting them with queries or for project updates. They were very friendly and helpful from the outset, always available for a call and ready to assist. Also, they offered extraordinary ideas for executing our app, which helped alleviate any doubts we have had.

What did you find most impressive about this company?

We were very impressed with their delivery. Our project involved multiple resources, so we were prepared for potential last-minute delays. However, Prismetric is an experienced company adept at managing multiple deadlines; they delivered everything according to schedule, and our app launched as promised and on time. Moreover, all of the requirements were fulfilled flawlessly.

Are there any areas for improvement?

We found no areas of improvement. They are a complete team that offers extensive experience with diverse clients and projects.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of The Positive App, which produces a diary that allows users to track their mood through exercises and cognitive therapy techniques.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prismetric?

We wanted to build a native iOS app but didn’t have an in-house developer. We needed a team to help us.

SOLUTION

What was the scope of their involvement?

We came up with a very brief draft of all the features we wanted. They helped me flesh out the details and eliminate some unnecessary parts. We went through multiple reviews and made changes along the way. They gave good suggestions for design options and came up with an elegant interface. They also presented some options for us to explore for marketing services with other companies.

The app has a feature that allows users to walk through their thought processes and their mood in a given day. We wanted to make sure the interface was easy to use, so Prismetric helped with the design, ensuring that every step would appear on one page or in a series of pop-ups. There is also a mood analytics feature that shows a mood chart for each day that has an entry. Users can track their mood and see which days of the week they consistently feel a certain way.

What is the team composition?

I first worked with their business developer. He introduced us to a team leader and our project manager. They helped us go through the business cases and build up a solid plan for features.

How did you come to work with Prismetric?

I considered ten companies in the United States, India, and Southeast Asia. We wanted a team that could code the backend and had good experience in design. Prismetric gave good feedback on our ideas and helped us with the user flow, so we felt comfortable moving forward with them.

How much have you invested with them?

We spent around $20,000.

What is the status of this engagement?

The engagement lasted from June–November 2017. We started the development in August and launched the app later in November.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our users like the clean design of the app, and we’re very happy with the results. We’ve had some feedback about parts of the functionality and have some ideas about new things to add. Currently, we have 100–200 active users and haven’t seen any crashes. We’re happy about the quality of the app and are impressed that it’s doing so well.

How did Prismetric perform from a project management standpoint?

The project manager and the team leader are responsive. Whenever I have a question, I usually get an answer the next morning. If there’s an urgent need, their business developer works with their U.S. clients to make sure I get a response quickly. We changed several features in the middle of the project, and they were always willing to flex to meet our needs.

What did you find most impressive about them?

They’re very responsive, accommodating, and easy to work with. The quality of their work is excellent, and their designs are as good as anything we could find in the U.S.

Are there any areas they could improve?

I can’t think of anything they should improve. They’re a reliable partner and a pleasure to work with.

Do you have any advice for potential customers?

Trust them and work with them to come up with the right set of features for your project. The more detail you can give them, the better your process will be.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of GoHalves, an interactive mobile application that connects individuals over a particular interest.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prismetric?

We hired Prismetric to develop the app after another agency delivered sub-par solutions.

SOLUTION

What was the scope of their involvement?

Prismetric developed the app on native iOS and Android platforms. They redesigned the previous developer’s wireframes and then built a series of features. These functionalities included liking, connect with friends, ratings, reviews, and an e-wallet. The team also built features for chat, messaging, and alerts. In addition, they made the app QR code-compatible, which enables users to redeem offers with third-party merchants. In addition, we’ve collaborated on user acceptance testing.

What is the team composition?

I’ve worked with Ashish (CEO, Prismetric) after the project manager role changed hands.

How did you come to work with Prismetric?

Initially, I spoke to a couple of app developers, but the chosen vendor only delivered a half-done product. That partnership was a waste of time and money. Subsequently, I explained the challenges and my expectations to Prismetric.

How much have you invested in them?

We’ve spent approximately $18,000 USD.

What is the status of this engagement?

We began working with them in January 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The apps are great and we are going live next month. Prismetric has fixed all major bugs, but promises to resolve any issues post-launch. Overall, the partnership has been hassle-free. Ashish plays a crucial role in our seamless relationship. He stays on top of the technical side, which makes the offshore project stress-free.

How did Prismetric perform from a project management standpoint?

Compared to the bad experience I had, Prismetric is top-notch. The team provides weekly development updates. They test new releases over the weekend, report their performance the following Monday, and then adjust based on our feedback. This approach has been consistent and precise. We switched from Basecamp to Excel in the runup to going live because the latter was more conducive to our needs. Although we still use Basecamp for updates, we now utilize Google Drive to prioritize action items.

What did you find most impressive about them?

Prismetric fosters understanding between teams, which we haven’t experienced with other offshore vendors. The team’s prioritization of relationship management enhances their impressive designs. The team’s insight and guidance reflect their expertise.

Are there any areas they could improve?

The project manager role experienced turnover about midway through development. The handover could have been tighter. Some information slipped through the cracks, but given the personal circumstances for the departure, there wasn’t much more Prismetric could have done. Having a backup structure in place would make future coordination smoother.

Do you have any advice for potential customers?

Make sure both sides are clear about workflows because it’s important to be on the same page. They have a great way of working, and I found myself aligning with their approach, even though it wasn’t my necessarily my style. Be flexible and adaptable, as they are open to change as well.

BACKGROUND

Introduce your business and what you do there.

I’m managing director of Kanesa Trading Ltd., a business services company that works mostly on trading.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prismetric?

We needed help with web application development.

SOLUTION

What was the scope of their involvement?

We collaborated to define the scope and schedule over a five-day period at our office. Prismetric then developed our app using open-ended technology; we also brainstormed additional functionalities in a collaborative approach. The solution will be online via Google Play and the App Store.

What is the team composition?

We work primarily with the project managers and interact occasionally with the developers.

How did you come to work with Prismetric?

We did an online search for IT companies, particularly in India. We knew Prismetric’s reputation as a kind, helpful, and responsive vendor. They could make valuable suggestions for improving our technologies.

How much have you invested with them?

We’ve spent $33,000.

What is the status of this engagement?

We started working together in October 2016 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Prismetric had good ideas. We want to launch the application soon after final testing is complete. It’s compatible with next-generation applications, but we can upgrade it as much as we want.

How did Prismetric perform from a project management standpoint?

Everything is on schedule. We provide feedback based on weekly reports detailing their progress and testing. The team is always available—even in the evenings to accommodate the time difference—via Skype, phone, and WhatsApp.

What did you find most impressive about them?

The team is personable and ethical. The developers are smart and responsive to our needs. Overcoming the language barrier, they know we’re novices and try to explain concepts in different ways.

Do you have any advice for potential customers?

Prismetric’s experience, ethos, and service make them a great fit for newer companies.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Quote Now, an online trade workers platform. Our target market is property management and insurance repairs. We also offer our services to the general public 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prismetric?

I had an idea for a job management platform but lacked the development expertise to build it myself. I needed to work with a professional team. Since I’m new to this field and felt wary of using an overseas vendor, I initially hired an Australian developer. They worked on the project for six months. It ended up being overpriced and underdelivered. I went back to my original research and reached out to Prismetric instead.

SOLUTION

What was the scope of their involvement?

Prismetric developed our job management platform using PHP. It took them about a month to read over the code that the previous team from Australia had developed. Rather than an off-the-shelf product, our concept was quite unique and required a complex build. Prismetric’s expertise made my project much easier since I had little knowledge of software development.

What is the team composition? 

We’ve worked with the main developer, senior developer, and manager from Prismetric. 

How did you come to work with Prismetric?

I searched online for software development teams and assessed feedback from past clients. As I read comments and watched video testimonials, I noticed specific names were popular among different review sites. Prismetric had the top rating of the teams I considered, with an average of 4.7 stars. I asked them lots of questions and committed to a contract about a month later. 

How much have you invested with them?

I’ve spent $20,000 on their services.

What is the status of this engagement?

We’ve been working together since September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just launched our platform last week. Slowly but surely, our product is increasing in popularity and brand recognition as we gain more followers on social media. We garnered a couple of hundred likes on our Facebook page in the first two days, despite challenges that slowed down that process. There have been no crashes or bugs to date, and I’m happy with their work.

How did Prismetric perform from a project management standpoint?

Early on in the development phase, we sent several messages back and forth to get the team up to speed. Over the year we’ve worked together, it’s become much more comfortable to communicate the complex ideas we have for our product. 

Prismetric sorts out any issues we encounter at no additional cost. I’ve had to put pressure on them at times, but it’s been a much better experience from the prior developer. We generally use email, Basecamp, and on the rare occasion, Google Hangouts. I’m pleased with how rapidly they respond.  We’ve spoken on the phone twice in the past year.  

What did you find most impressive about them?

Prismetric offers a much higher level of service than the Australian company we used beforehand. Despite the team’s offshore location, communication has been excellent. It’s been a good experience working together. If I had to do it again, I’d go back and build my entire product from scratch with Prismetric.

They’re much nicer to work with; they’re very accommodating and have never been arrogant. Prismetric has built everything they said they would at a much more competitive price. They've created twice as many features as the Australian developer completed for the same cost.

Are there any areas they could improve?

I’m not sure if our organization issues relate to the lead developer or Basecamp. On the rare occasion, they’ve missed a couple of minor features. It seemed as if they never saw the request. That’s been the only issue. Overall, they get everything done in the right order. 

Do you have any advice for potential customers?

Be clear about your long-term goals and the specific feel you’d like your product to have. Breaking down the scope to particular features will help them complete your project the way you’d like it done.

BACKGROUND

Please describe your company and your position there.

We’re a California-based startup that provides electrical and electronics repair services. Californians can request a specific service through our app and we get it done in timely manner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Prismetric?

We needed to create a mobile app on which customers can request specific services. We have technicians that visit our customers’ homes or offices and get the service completed.

What were your goals for this project?

We were already providing this service but we didn’t have a platform on which we could receive inquiries and more business.

SOLUTION

How did you select this vendor?

We searched online for mobile app developers specifically in India and found the Clutch directory. We shortlisted and interviewed four development companies and received proposals. After our discussions, we decided to move forward with Prismetric.

Describe the project in detail.

Before beginning the project, they provided a complete project plan as well as login information for their project management system. We received updates every week with designs and builds, which we could install on our devices to check their progress. We went through many revisions of the wireframe mockups so that the end product would turn out like we initially envisioned.

What was the team composition?

They assigned one project manager who was our point of contact. The development and design team consisted of an iOS developer, an Android developer, a web developer, a designer, and a QA specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just launched our app a week ago and we’re very happy with the final outcome. They delivered what they promised on time. We’ve started with marketing now and have gradually gotten a good number of downloads. In just one week, we’ve already gotten two orders and both customers were very happy with our service and the app’s interface.

How effective was the workflow between your team and theirs?

We were worried about having a language barrier but the project manager was a fluent English speaker and a good communicator. We had calls with him every Friday morning. Overall, the workflow between us was very good.

What did you find most impressive about this company?

During our calls, the project manager would make suggestions for improving the app’s look and functionality. We implemented some of their comments and are glad that we did. We’re in the post-launch free support phase and Prismetric has been prompt in fixing the minor bugs we found two days after launching, which is really remarkable.

Are there any areas for improvement?

We’re really happy with the product and don’t have any complaints. The only thing they could improve is to make someone in the team available during our daytime, though it was never an issue because I always sleep late or wake up early, so we were able to manage the hours.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a startup company in San Francisco. We have an online platform to connect our team to customers needing carwash services. People can park their vehicle anywhere, and we will come to them for this service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prismetric?

I had the idea for this service, but I didn’t have the technical background to implement it. I needed a firm to develop an iOS and Android application to make my idea a reality.

SOLUTION

What was the scope of their involvement?

I gave them my requirements in a couple of initial calls. They gave me a full presentation, and they made suggestions to improve on my original idea. It is a location-based service, and the customer provides the location of their car. There is a purchasing element as well. Users can pay by credit or debit card. Prismetric developed native applications for both iOS and Android.

How did you come to work with Prismetric?

I searched for mobile application developers online and narrowed my search down to five firms, then chose Prismetric. I saw that they had over a 4.5 rating with Clutch.

How much have you invested with Prismetric?

I’ve spent $70,000 so far.

What is the status of this engagement?

The project started in October of 2016 and is almost finished. We just need to put it on our server.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I can’t disclose any specific information because I have competitors in the same area. Our application will be on the market in a month or so.

How did Prismetric perform from a project management standpoint?

I was willing to pay more for fast delivery, and I wanted a progress report twice a week. They did that, and they finished within the timeline I gave them. I think they use a project management tool, but I never cared for it, so we communicated through email.

What did you find most impressive about Prismetric?

They delivered the product within the timeline, and the interface is excellent. Their work is very clean.

Are there any areas Prismetric could improve?

Not really. Overall, I’m happy.