Pexly

BACKGROUND

Please describe your company and your position there.

I'm the CEO of Dessy Group an apparel manufacturer located in New York.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pexly?

We needed customer service agents for our website

SOLUTION

How did you select this agency and what were the deciding factors?

We were familiar with Pexly from a previous engagement

Describe the project in detail and walk through the stages of the project.

We operate a retail website: https://dessy.com and we needed customer service agents to man Zendesk and Chat during regular business hours as well as evenings and weekend

Describe the recruitment process in detail.

Alisa, our supervisor was very diligent and professional. She made sure she had the best possible candidate for the job ready for interviews. We were able to hire her first choice for candidates each time.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We are very pleased with the ongoing work that Pexly employees are doing for us. We have achieved our goal to provide extended hours of support on our website.

How effective was the workflow between your team and theirs?

Training has gone smoothly for each agent. We continue to train the agents and they are gradually taking on more responsibility

What did you find most impressive or unique about this company?

The cost of agents through Pexly allows us to do more with lesser costs which is of great value to our company during these difficult times.

Are there any areas for improvement or something they could have done differently?

I would not have done anything differently

BACKGROUND

Please describe your company and your position there.

Nomadia Smart Mobility Solutions offers practical help in managing organization, scheduling, fulfillment, and analysis for your field activities. We make it easy to optimize routing for your fleet and your technicians, which can significantly reduce your fuel expenditures and your overall profitability in the competitive marketplace. I am a technical consultant for Nomadia's US subsidiary

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pexly?

We needed to provide a support service on American schedules

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not responsible for the vendor selection part

Describe the project in detail and walk through the stages of the project.

After the transfer of competence, Tamara took charge of the front-end with the customer via email and live chat. She is currently enriching the knowledge base of the product to automate responses to customers. On the other hand, Tamara helps us on more strategic tasks such as competitive studies

How many resources from the vendor's team worked with you, and what were their positions?

One

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Tks to Tamara, we provide a continuous support service, which is an important business argument. on the other hand, we enrich our documentation and processes in order to speed up our responses and increase our efficiency

How effective was the workflow between your team and theirs?

Good. good communication (continuous availability by email or internal chat) / weekly meeting

What did you find most impressive or unique about this company?

It resources. They are great!

Are there any areas for improvement or something they could have done differently?

I don't see any at the moment