Palm is an award-winning, data-led communications agency run by a team of experts in Food & Drink and Hospitality & Travel.
We specialise in Public Relations, Social Media and Digital Advertising. Our services are integrated into a single strategic vision for our clients, delivering highly impactful campaigns that magnify the power of each form of marketing.
All of our campaigns are led by our unique understanding of both the media and the industries that our clients operate in. This means that Palm delivers real-world results for businesses, whether that’s by driving sales and footfall, increasing distribution, improving retailer relations or helping brands expand into new categories or through multiple sites.
Palm is an award-winning, data-led communications agency run by a team of experts in Food & Drink and Hospitality & Travel.
We specialise in Public Relations, Social Media and Digital Advertising. Our services are integrated into a single strategic vision for our clients, delivering highly impactful campaigns that magnify the power of each form of marketing.
All of our campaigns are led by our unique understanding of both the media and the industries that our clients operate in. This means that Palm delivers real-world results for businesses, whether that’s by driving sales and footfall, increasing distribution, improving retailer relations or helping brands expand into new categories or through multiple sites.
Palm PR is regarded for their good value for cost, delivering measurable results across various projects. Clients appreciated the team's expertise, timely communication, and structured reporting, often leading to increased brand awareness and revenue. Specific project costs were not disclosed.
Palm consistently meets or exceeds set KPIs, demonstrating their effectiveness in delivering measurable results. Clients appreciate their structured approach to goal setting and achievement.
Minor Improvement in HR Focus
One client suggested a slight increase in focus on HR aspects as an area for improvement. This feedback is isolated and does not detract from the overall positive sentiment towards Palm's services.
High Client Satisfaction
Across multiple reviews, clients express high levels of satisfaction with Palm's services and results. Many clients highlight their willingness to continue working with Palm due to the positive impact on their business.
Strong PR and Media Engagement Skills
Palm excels in PR and media engagement, securing high-profile coverage and generating significant social media buzz. Their strategic approach has consistently resulted in increased brand recognition and customer engagement for their clients.
Creativity in Campaign Execution
Clients appreciate Palm's creative approach in campaign execution, which often leads to unique and engaging content. Their ability to innovate and adapt to client needs is a standout feature.
Proactive and Responsive Service
Palm's proactive approach and quick response to client requests are highly valued. Their ability to adapt and provide prompt support ensures client satisfaction and project success.
"They have been committed to understanding our business and how they can expand our awareness in the UK."
Nov 18, 2022
Brand Manager, Ennismore
Jason Harrington
Hospitality & leisure
London, England
201-500 Employees
Online Review
Palm provided PER services to a hotel chain. They wrote press releases, managed the client's media relations, and provided support at the hotel launch party.
Palm helped in raising brand awareness. The client was very satisfied with the deliverables and impressed with the partnership. The service provider's team was committed, driven, and communicative via regular meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Brand manager.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Palm, and what were your goals?
We approached Palm to help launch a new hotel and brand in London.
SOLUTION
How did you select this vendor?
We interviewed 3 different agencies and decided to select Palm following a successful pitch.
Describe the scope of their work in detail, including any steps and the final deliverables.
Their services includes writing the press release. Managing media relations and influencers. Supported on the hotel launch party.
How many people from the vendor's team worked with you, and what were their positions?
3 to 5.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Their PR effects have been very impactful and helped create more awareness of the brand in the market, we've had a mix of design, industry and lifestyle titles write positive reviews of the hotel.
Describe their project management style, including communication tools and timeliness.
Regular meetings with the team with frequent reports and sharing of media clippings and reviews.
What did you find most impressive or unique about this company?
They have been committed to understanding our business and how they can expand our awareness in the UK.
Are there any areas for improvement or something they could have done differently?
There was a few changes of team members over a short period of time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
PR Services for Beverage Company
Public Relations
Confidential
July 2020 - Jan. 2022
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were clear communicators and kept the campaign moving at a great pace."
Mar 8, 2022
Marketing Manager, Beverage Company
Anonymous
Other industries
London, England
1-10 Employees
Online Review
A beverage company hired Palm for PR services. The team was responsible for PR outreach, campaign management, and more, with the goal of increasing brand awareness
Thanks to Palm's broad knowledge, the client received amazing press coverage in key consumer media titles. The team was extremely hands-on with the project. They worked diligently with a clear weekly timeline and kept the client updated with the project's progress.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I worked with Palm whilst at a beverage company making adult soft drinks including live sodas and kombucha as the Marketing Manager.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Palm, and what were your goals?
Palm was hired as a retained food PR agency to conduct consumer and trade PR outreach and manage a series of campaigns to promote the brand and various NPD.
SOLUTION
How did you select this vendor?
We selected Palm following researching PR agencies and going through a competitive pitch process.
Describe the scope of their work in detail, including any steps and the final deliverables.
The SOW was to raise brand awareness, support different drink products, NPD press releases, news stories, and ongoing consumer and trade press and influencer relations, both reactive and proactive outreach.
How many people from the vendor's team worked with you, and what were their positions?
We worked with an account team ranging from Account Executive to Associate Director, all of whom were a pleasure to deal with and worked as an extension of our team.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Palm has a strong industry knowledge of the food, drink and hospitality sectors. They helped us to achieve cut through with impressive press coverage in key consumer media titles, particularly at seasonal moments which were key for us, such as Dry January.
Describe their project management style, including communication tools and timeliness.
Palm were engaged with our business objectives. They worked seamlessly with our in-house team and shared a clear week by week timeplan. The team kept us constantly updated via both personal phone calls, meetings and regular reporting and in-the-know about all of the press and influencer outreach. Palm outlined clear results that were measured on a quarterly basis and aligned with our target demographics.
What did you find most impressive or unique about this company?
The way the team just drove everything forward and got on with the job in hand to generate the right media results for the business. They were clear communicators and kept the campaign moving at a great pace.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Public Relations & Digital Branding for Wellness Festival
Public Relations
Confidential
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their measurement system indicates a very clear campaign structure and outcome. The team reported to us regularly."
Aug 16, 2021
Event Coordinator, Wellnergy Festival
Anonymous
Arts, entertainment & music
Manchester, England
1-10 Employees
Online Review
Palm is providing branding services for a wellness festival. The team is introducing key exhibitors, sponsors, and brand ambassadors on a per monthly basis.
Palm is exceeding their KPI target of 30 coverage points, generating 39 coverage points. Two articles published in Metroprint and online have been highlights of the engagement. Some significant coverages they've leveraged include articles on the Daily Mirror, Daily Express, and Hello! Magazine.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Event Coordinator for Wellnergy Festival
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Palm, and what were your goals?
Palm worked with us on both PR and Brand Partnerships on the launch of our first ever wellness festival.
SOLUTION
How did you select this vendor?
Through recommendation
Describe the scope of their work in detail, including any steps and the final deliverables.
They introduced us to multiple potential exhibitors, sponsors and brand ambassadors each month whilst achieving great coverage in many publications such as Daily Mirror, Daily Express and Cosmopolitan.
How many people from the vendor's team worked with you, and what were their positions?
I worked mainly with Hannah and Carlotta who are Food & Drink, Hospitality & Travel Communications.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Palm have exceeded their KPI target of 30 coverage points, generating 39 coverage points. Highlights include coverage two pieces in Metro print and online, two pieces on Daily Mirror as well as coverage in the Daily Express and on the website of Hello! Magazine.
Describe their project management style, including communication tools and timeliness.
We have monthly video call meetings to cover the monthly KPIs and targets for the following month. Weekly summary emails are also sent out every Friday along with any major updates throughout the week.
What did you find most impressive or unique about this company?
Their measurement system indicates a very clear campaign structure and outcome. The team reported to us regularly.
Are there any areas for improvement or something they could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Public relation for Bakery Goods Retailer
Public Relations
$10,000 to $49,999
Aug. - Oct. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were very happy with the project and would certainly recommend Palm PR!"
Aug 21, 2020
Co-Founder, Superfood Bakery
Tetiana Vynokurova
Verified
Other industries
London, England
1-10 Employees
Online Review
Verified
A baking retailer hired Palm PR to create a public relations plan for their business and implement it. The team was focused on media outreach with an agreed volume of coverage in well-known magazines.
Thanks to the efforts of the Palm PR team, the company garnered high press coverage in The London Evening Standard, The Grocer Magazine, and other grocery trade titles. The company was most impressed by the team's efficiency and professionalism.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Superfood Bakery food brand, Co-Founder
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Palm PR?
We hired Palm to manage the public relations for our disruptor baking mixes company.
What were your goals for this project?
For the initial project, our objective was to raise awareness and the profile of our brand, showcasing how we are a challenger to traditional baking mixes.
SOLUTION
How did you select Palm PR?
We got in touch with them and asked them to present some ideas in a competitive pitch.
Describe the scope of their work in detail.
Their scope of work encompassed Trade and Business media outreach with an agreed volume of coverage to achieve in key titles.
What was the team composition?
We had a good spread of seniority, working closely with Directors, Account Manager and Executive.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
They achieved high profile Business press coverage including a large feature in London Evening Standard as well as Trade coverage in The Grocer Magazine and other key grocery Trade titles.
It provided a strong platform for telling our story as an independent brand. We have worked with them again following the success of the initial project.
How effective was the workflow between your team and theirs?
Palm prides itself on laying out results upfront and giving transparency on the timeline and regular reporting on the campaign progress.
What did you find most impressive about this company?
Efficiency and professionalism when communicating with us and having a clear list of KPIs.
Are there any areas for improvement?
We were very happy with the project and would certainly recommend Palm PR!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Public Relations for Hotel Representation Company
Public Relations
$10,000 to $49,999
Jan. 2015 - Jan. 2018
5.0
Quality
5.0
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"They deliver their promises."
Aug 11, 2020
Managing Partner, 8th Floor Ltd.
Ben Couldridge
Verified
Hospitality & leisure
London, England
51-200 Employees
Online Review
Verified
Palm PR was hired by a hotel representation company to provide PR services to several establishments. The goal was to increase room sales, F&B sales, and overall brand awareness of those establishments.
The company considers the project as an overall success. The team is flexible enough to change whenever needed. The project management workflow was very good, and the team was easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
DOSM at Andaz London Liverpool Street
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Palm PR?
For the PR and digital strategy for the hotel and 7 restaurants and bars
What were your goals for this project?
To increase room sales, F&B sales and overall awareness of the hotel and brand
SOLUTION
How did you select this vendor?
They stuck out in the pitch process due to the examples they provided time they have inputted to the brief and enthusiasm we could feel
Describe the scope of their work in detail.
They worked full time as our PR agency for 3 years - they worked on all aspects for the hotel from events to relaunching the hotel after a major renovation including launching 4 new F&B concepts
What was the team composition?
We had full team support including the owners
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Overall great to work with, they are flexible and happy to change when needed - we say many success incl a marketing award for best room campaign that Palm came up with as well as increased press and social awareness
How effective was the workflow between your team and theirs?
very good
What did you find most impressive about this company?
They deliver their promises
Are there any areas for improvement?
Can't think of anything i would change
RATINGS
5.0
"Best PR agency i have worked with"
Quality
5.0
Service & Deliverables
"excellent agency"
Schedule
4.5
On time / deadlines
"No issues"
Cost
4.0
Value / within estimates
"Standard pricing but value for money"
Willing to Refer
5.0
NPS
"Excellent
Showing 11-15 of
15 Reviews
Locations (1)
212 Curtain House 134-146 Curtain RoadLondon, EnglandEC2A 3AR
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Palm.
Get connected to see updates from Palm like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
