Page Zero Media

BACKGROUND

Please describe your company and position.

I am the President of The Paper Mill Store

Describe what your company does in a single sentence.

The Paper Mill Store offers the widest selection of specialty paper, card stock, envelopes and finishing services for paper enthusiasts and graphics professionals in reams, boxes or bulk, from top paper mills, shipped from our Paper Valley Wisconsin warehouse.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Page Zero Media to accomplish?

• Ongoing omnichannel marketing execution.
• SEO and content managment
• PPC, Shopping and other paid search channel management
• Email marketing management

SOLUTION

How did you find Page Zero Media?

Referral

Why did you select Page Zero Media over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Page Zero Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with Page Zero for the better part of two decades. Over these years, Page Zero has provided a range of services for us including paid search and shopping, SEO, content management, social media marketing, email marketing and many other services. Performance has been measured by the growth across several metrics reviewed on a monthly basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hitting ROAS and profitability targets. Seeing overall traffic, conversion and AOV growth over time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We manage ongoing efforts together by setting mutually agreed upon goals and reviewing progress on a monthly basis. We have strong communication via email and other forms to overcome challenges as these goals are acheived. Page Zero has been very flexible and responsive in accommodating our ever changing needs and have done a great job on delivery.

What was your primary form of communication with Page Zero Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Page Zero is a small company like our own. We are able to get to know the specific individuals assigned to our projects and establish long term professional relationships as the team members don't turn over like they do in larger agencies. This makes things more efficient and provides for a much better experience. 

The team members we work with from Page Zero are professionals who are experts in their fields and passionate about their craft. They are consumate learners staying up-to-date on trends, technologies and the industries they work in. 

Paze Zero is the antithesis of the cookie-cutter marketing firm. They spend the time to understand the landscapes they work in and learn from experience what works and what is just hype or blind automations offered by the big digital marketing outlets. We really like their unique approach and open minds to solving marketing challenges.

Are there any areas for improvement or something Page Zero Media could have done differently?

Page Zero has done a great job for us in all aspects of our ongoing projects together. We have no complaints. I would say there are only two areas where I think improvements could be made.

The first is cross channel coordination. We work with Page Zero in two main capacities. One is the paid search side (PPC, shopping, paid social, etc) and the other is 'Findability', SEO, content management and email marketing. I think there are points where more coordination between these two areas would be beneificial.

One is in monthly metrics reporting, seeing all facets together in a single set of reports where effects from one can be see in context of the other. Another is coordinating information about new products, running specials, etc which can affect both areas.  

The second area for improvement would be a standardized chat capability. This is a very minor thing, but with many of our other vendors, we have established Slack channels for convenient, less-than-realtime communication that is secure and easy to share files. 

BACKGROUND

Please describe your company and position.

I am the Shop Manager of Strictly European Motors

Describe what your company does in a single sentence.

Online Retailer of Vehicle Parts and on-site Service Facitilty for VW, Audi, and Porsche.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Page Zero Media to accomplish?

• Increase online presence
• Drive higher average order value
• Increase monthly revenue from Ecom

SOLUTION

How did you find Page Zero Media?

Online Search

Why did you select Page Zero Media over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Page Zero Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were able to increase our AOV, traffic, and significantly increase our monthly revenues due to revamping our Google PPC program. They also went above and beyond and had one of their SEO experts take a look at our site for technical issues. Of which he found a few that our developer is busy sorting out!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased our revenues by 63% YoY YTD, increased our AoV by 20%, and increased order volume by 30%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly easy to deal with. Any issue we had was quickly sorted out. Results were almost immediate. Communication has easily been the most impressive thing about dealing with Page Zero. They are always there, communication is clean and consistent. Best of all, if they don't know the answer to something, they figure it out within a reasonable time period and explain it to us. 

What was your primary form of communication with Page Zero Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and execution. They always explained their train of thought, strategy, and followed through exceptionally quickly. They're the best partners we've had in over a decade of e-commerce. Can't say enough good things about Andrew, Avery, and Cory (As well as the rest of their team!).

Are there any areas for improvement or something Page Zero Media could have done differently?

It's rare that I leave something like this blank, but I have zero suggestions for Page Zero. Expceptional company ran by exceptional people.

BACKGROUND

Please describe your company and position.

I am the Co-Owner of Modern Komfort

Describe what your company does in a single sentence.

Furniture, lighting and decor shop with locations in Fredericton, NB and Ottawa, ON.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Page Zero Media to accomplish?

• PPC Google Advertising
• SEO
• Social Media Marketing

SOLUTION

How did you find Page Zero Media?

Referral

Why did you select Page Zero Media over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Page Zero Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Page Zero Media manages our google ads, social media ads, SEO and content management, and we are in the process of engaging them to take on more projects for our company (specifically e-mail marketing and other content creation and management). During our meetings with the Page Zero team, we throw out broad goals, such as increasing uptake in our trade program, and they run with it and present to us suggestions for reaching our goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in online sale conversions; significant increase in ROAS, increase in average order value, increase in new customers, significant increase in local store traffic, improved findability, growing social media platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Page Zero team is incredibly responsive to our needs and ideas. Anytime we reach out with questions or suggestions, they respond quickly and with excellent insights and advice.

What was your primary form of communication with Page Zero Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Page Zero has a cohesive team that works well together, always discussing ideas and it feels very unified to us. We are impressed by their very low turn over (we have in fact not experienced any since working with them), so we benefit from consistency and the development of strong and long-lasting relationships with their team. 

They are all brilliant in their line of work, and we have significant trust in their abilities. They are spending a significant amount of our budget on our behalf, and we fully trust them to do so.

Are there any areas for improvement or something Page Zero Media could have done differently?

We can say that we have worked with 3 other marketing companies over the years and Page Zero is the best.

BACKGROUND

Introduce your business and what you do there.

I work with a global fitness brand as a digital marketing manager. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Page Zero Media?

We predominately use them to run our PPC campaigns.

SOLUTION

What was the scope of their involvement?

There wasn’t any discovery, as our company has worked with them for many years. Currently, they’re running PPC campaigns through Google Ads, Facebook, Instagram, and Microsoft. We create the content for the ads and provide it to Page Zero.

We also use them for one off-projects as needed within other departments of our company. They’ve done a bit of SEO as well.

What is the team composition?

We normally only work with an account manager, who is one of their directors. Our second touchpoint is Andrew (President), who joins on larger calls and discusses issues relating to payment.

How did you come to work with Page Zero Media?

They were already onboard when I joined the company so I’m not sure how we found them.

How much have you invested with them?

We’ve spent around $125,000–$150,000 CAD (approximately $97,000–$117,000) with them

What is the status of this engagement?

We’ve been working together since January 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been running ads based on the ROAS we see, and we’ve achieved our target for YoY ROAS. The initial target was 3.5 times our investment, and then we moved on to 5 times, and 8 times, and finally 10–11 times.

How did Page Zero Media perform from a project management standpoint?

They are very responsive in terms of communication, even if we reach out beyond work hours. If there’s anything to be executed, they’ll do it on time. If we have any questions or queries, they’ll come back with alternatives and solutions.  

I’m sure they use project management software for other clients, but there’s nothing we use to them on a one-to-one basis.

What did you find most impressive about them?

Their responsiveness is pretty quick.

Are there any areas they could improve?

They could be more forthcoming in terms of delivering ideas, especially based on what other brands and companies are doing in our sector. We’re always looking for them to execute, but I would love to collaborate from the other end as well and get some insight into the industry from them. In other words, I’d like us to experiment more.

Do you have any advice for potential customers?

Definitely get their references. Additionally, structure your thoughts and requirements in a documented format. We put everything in a properly organized folder with strong naming conventions to help them set up. Even if we assume that one person will understand the requirements, these structures will help others understand them as well.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Savorly, an e-commerce company that specializes in cocktail mixes and other food items that customers can’t usually buy at a grocery store. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Page Zero Media?

We hired Page Zero to help with our PPC campaigns on Google after the 2020 Christmas rush as things slowed back to normal.

SOLUTION

What was the scope of their involvement?

Page Zero helps us with our paid ads campaign specifically on Google. We also do Instagram and Facebook ads, but we don’t engage the team for those efforts. They mainly double down on Google Ads as they guide us in that area. We sell niche products, so people search for specific words to find us. As a result, paid Google Ads is the right avenue for us. 

The team works on Google Ads by mining data and creating a strategy for us. They also try to get a sense of our existing strategies and products first, and then they target all search tools in that direction. The process is iterative, so the strategies also evolve over time. As our business evolves, so do the campaigns. They’ve assigned a team leader that I collaborate with as we pivot our account to different directions. 

What is the team composition?

We’ve worked with around four people from Page Zero. A few technical people have been involved as we set up our accounts.  

How did you come to work with Page Zero Media?

Interestingly, Page Zero was our client first. They found us for a corporate gifting project, and it was our first time doing that. Around 2–3 months later, our engagement came full circle. As the slowness of the winter season settled in, I started looking for ways to grow the business. I searched on Google for the best PPC ad agencies in Ontario, and Page Zero came up with great ratings. They had a truly robust profile online, and given that we had a positive experience working together, I decided it was time to flip the script.

From there, I reached out to them independently to hear about their services without any mention of the previous work we did for them. They recognized us, though, and then they reached out to us directly. I did vet other companies, but we ultimately decided to go with Page Zero. 

How much have you invested with them?

We’ve invested between $10,000–$12,000. 

What is the status of this engagement?

We started working with them in March 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve developed as a business, and Page Zero is driving traffic to our website. They’ve doubled — maybe even tripled — the traffic that goes into our website.

Moreover, Page Zero has been an excellent team, and I have nothing bad to say about them. They’re cost-effective, and the team is highly approachable. Their owner understands our high-level goals and communicates them to the team members working with us weekly and monthly. He's hands-on with the project, which is great, and he’s a visionary — a great shoulder to lean on when we need any general advice in the campaign. 

How did Page Zero Media perform from a project management standpoint?

Page Zero’s project management is fantastic. The team is truly stellar; there’s no doubt about that. To communicate, we talk via email weekly and over the phone monthly. 

What did you find most impressive about them?

Their communication and depth of knowledge are impressive. Everyone is skillful and knowledgeable in their areas. I’ve interviewed a number of agencies before, and I find that some companies lack the depth of knowledge to execute campaigns. Not to be too critical of those firms, but a lot of our conversations have been unconvincing. By contrast, Page Zero never feels like that to me. The depth of their knowledge drives everything, and they deliver.  

Are there any areas they could improve?

They can set up shop near our location for them to be more available. 

Do you have any advice for potential customers?

Have a clear vision of your goals. 

BACKGROUND

Introduce your business and what you do there.

We are an alternative financing organization that fuels small business success. We provide fast, easy access to working capital. We serve small and mid-sized businesses across Canada, the US, and all US territories. I am the director of marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Page Zero Media?

The collaboration started before I joined the company, but our primary reason for hiring them was to help us attract new clients who could use our services.

SOLUTION

What was the scope of their involvement?

We used them for our PPC campaigns. They identified useful keywords within our industry, and they manage all our strategy, bidding, and adjustments within our campaigns. They make recommendations for our website and landing pages to optimize our results. Most of their work is through Google Ads, and we've branched out and tried dynamic search ads, retargeting ads, and other marketing options.

What is the team composition?

We work primarily with one individual who manages our whole account. Their leadership team is very involved, and our contact is at the VP level. There is also a team that helps with our visual ads and other assets.

How did you come to work with Page Zero Media?

Our CEO found them. They had a very good reputation, and he felt they'd be a good fit for our organization.

What is the status of this engagement?

The work began in May 2018, and we've expanded into other services that they offer. The collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our PPC initiatives are the largest drivers of traffic to our website over the past year and a half. Our lead count has grown through those efforts, and the quality of leads improves as we get more data to use in our strategies.

How did Page Zero Media perform from a project management standpoint?

They are thorough and willing to answer questions. They go the extra mile, and they help us solve problems. They’re committed to growing our organization holistically. We're always in communication via email, and we have a scheduled call every two weeks or once a month.

What did you find most impressive about them?

They're hands-on and approachable, and they have a lot of experience. They're very forward thinking, and they always try to find the best outcomes for us. I'm so happy with their work, commitment, and dedication to our organization. They know how to drive the best quality leads at the lowest cost.

Are there any areas they could improve?

They do everything we need them to do, and I can't think of anything they should change at this time.

Do you have any advice for potential customers?

Be open about your objectives, and give them as much feedback as possible. If you are forthright and open with information, they will be more successful.

BACKGROUND

Please describe your company and your position there.

ClubExpress is a SaaS platform to help clubs and associations run their complete front office and back office. I am the co-founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Page Zero Media?

We hired Page Zero to run our PPC campaigns on Google and Bing (Microsoft/Yahoo).

What were your goals for this project?

Build and maintain an effective PPC campaign to drive prospective customers to our website.

SOLUTION

How did you select this vendor?

Andrew Goodman, the founder of Page Zero Media, literally wrote the book on Google Adwords and PPC advertising. After listening to an interview and reading some of his articles, I decided to contact him and see if they would be willing to work with a smaller company.

Describe the project in detail.

As noted above, the project was to build and maintain an effective PPC campaign to drive prospective customers to our website. They have full admin access to our accounts on Google and Microsoft and work diligently every month to improve and fine-tune our campaigns, including bidding strategies, new keywords, A-B testing, and staying on top of the latest developments in the PPC industry.

What was the team composition?

We work with just one senior staff member who runs our account.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The campaign has been a success from day 1, driving prospective customers to our website and sales team. I get accurate and detailed reports every month and my contact is always available to answer questions and listen to suggestions.

How effective was the workflow between your team and theirs?

As good as it can possibly be.

What did you find most impressive about this company?

Their professionalism, knowledge and experience are exceptional and have served ClubExpress well. These guys really know their stuff!

Are there any areas for improvement?

The first engineer assigned to our account was perhaps a little too "techie" for us. While we're in the technology business, PPC advertising is outside our area of expertise. After a few months, we asked to be reassigned to another engineer; this was done immediately and has worked out much better.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager at Williams Food Equipment, which sells high-end and brand name kitchen wares.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Page Zero Media?

We needed a firm to replace our existing vendor’s PPC services. That company’s performance did not meet our expectations.

SOLUTION

What was the scope of their involvement?

They handle all of our all of our PPC advertising on Google AdWords, Google Shopping, and Bing marketing services. The team operates according to the seasonality of our business by ramping up on AdWords during the holidays and then dialing it down after mid-January.

The process is very hands-off for our team. In addition to reading monthly reports, I assign them loose budgets and they work within those parameters.

What is the team composition?

They assigned me a project manager. I only work with him.

How did you come to work with Page Zero Media?

I searched for new firms and found their rates very reasonable by comparison. Subsequently, I spoke with Andrew, the founder, and thought he had clear and realistic expectations for performance. There was a real comfort factor in dealing with him, which I later experienced again with the project manager as well.

What is the status of this engagement?

Work began August 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team has done a remarkable job. Our PPC performance has improved greatly in short order and ROI is at a desirable level. These metrics only increased my trust in their performance. At first, I read their reports on a bi-weekly basis, but now I look at them once a month. As hoped, they’ve made the process very easy for me.

In addition to the main holiday season, they’re also good at identifying other crucial periods such as Valentine’s Day and Mother’s Day. Different strategies are in place for Father’s Day because that holiday doesn’t have the same traffic and conversion rates as Mother’s Day. Only a seasoned PPC marketing operation would have discovered that differential.

How did Page Zero Media perform from a project management standpoint?

They exceeded expectations with their responsiveness and accessibility. The project manager responds same-day or at least lets me know within that period if he needs more time for research to answer a question. While I only use them for PPC, I feel that I have access to the whole company. They open up their entire organization whenever we have questions about ways to help our business. The team also treats our budget respectfully by finding a good balance between their revenue generation and helping us stay profitable.

What did you find most impressive about them?

They’re extremely knowledgeable, honest, and forthcoming with ideas. The team is an excellent value and partner for e-commerce.

Are there any areas they could improve?

While we’ve had no negative experiences, it’s curious that they haven’t tried to sell us additional services. Frankly, given our comfort level with their team, we’re open to discussing other ways to improve our business.

BACKGROUND

Please describe your organization.

We are a site where you can read and write reviews on home improvement companies, and contractors. I met Andrew [Goodman, president of Page Zero Media] back in the early founding days. We're a Canadian site and the leader now in our industry. We started in 2006. We have homeowners write the reviews. We have tools where we allow contractors to request the review but, ultimately, the consumer just writes it online. These are local opinions versus large amounts of people like TripAdvisor. Users can't write a review on a plumber in a city they don't live in.

What is your position?

I'm founder and CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Page Zero Media?

Right from the early days, Andrew helped from an SEO [search engine optimization] and SEM [search engine marketing] perspective. Andrew was on the ground floor helping us set up the architecture.

SOLUTION

Please describe the scope of their involvement in detail.

Page Zero is involved in handling various aspects of marketing and marketing support for us.

How did you come to work with Page Zero Media?

It was a long time ago. At the time, I looked at a variety of companies. I think what Andrew brought was just hard work and his industry reputation, and he seemed to be so passionate about what we were trying to do. He's well known in Canada and worldwide. He's written a book called "Winning Results with Google Ad Words [sic]," chaired search conferences, and spoken on panels. He really knows his topics. His expertise makes their company go.

Could you provide a sense of the size of this initiative in financial terms?

It was from $200,000 to $1 million per year. Andrew acts as an advisor, too. It's not something on which he charges a fee. He has options to work with many people, but likes us.

What is the status of this engagement?

It's ongoing work. They're actually working with us on a Facebook strategy now – that's what's awesome. It's not just Google and Yahoo. They're looking at broader digital marketing. They're a real full-service company. We've worked on user experience and landing pages with various members of his team through the years. Currently, some of their junior staff are helping on the Facebook campaign that we're running. We've been with them several years.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

It has been successful. We're the leader in our vertical. Page Zero has helped us obtain that leadership position. Our traffic has been on a steady growth rate of 40 to  50 percent annually.

How did Page Zero Media perform from a project management standpoint?

Page Zero is involved in handling various aspects of marketing and marketing support for us. What I like about Page Zero Media is they're really a partner and Andrew's been an integral part of our strategy and growth plan. They really have a breadth of expertise and depth.

They will assign somebody on the team who really has the depth to support any of our marketing needs because things are changing so quickly in technology and so is how we reach consumers and businesses.

An example is the way we set up our categorization of types of work and landing pages – the architecture of URLs. These are all things that needed to be considered to make ourselves the most searchable and doing it in such a way that was staying in the exact sandbox. We never did any tricks to try to gain search engines. It was all about doing the right thing. We want to help homeowners who use search engines, so it was important we were operating above board and honestly to reach people who needed us.

What distinguishes Page Zero Media from other providers?

They're a team that doesn't outsource. They work directly with their clients. They're going to be very upfront if they can handle something or not. I think they're good at understanding the future and making sure that they are up to date on future trends and how people are finding companies and learning about what they need. They're very future forward. They've got a solid track record in SEO and SEM.

Is there anything Page Zero Media could have improved or done differently?

They work remotely now. We're starting to notice that when we collaborate in person it helps more. That would be the only thing I would say is it could be better to meet in person to solve more problems quickly and cooperatively.