NIX

BACKGROUND

Introduce your business and what you do there.

I’m the COO of an IoT startup. We primarily provide indoor location services to different entities, including panic buttons for hospitality and education. Our main technology is doing accurate indoor location determination.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NIX?

We needed support with the development of web and Android applications.

SOLUTION

What was the scope of their involvement?

NIX has developed a web app and a couple of Android apps for us, integrating them with some of our existing services. They’ve basically provided tools to aid in deployment. When we go to a new site, there are a lot of steps and information required, and these tools help streamline some of those processes. We’ve pushed off the development to them because we don’t have enough resources to do it in-house. We’re working on other features, and by pushing these processes off to them, they’ve helped us get them implemented.

Initially, we went through the UX design process. They proposed particular UX designs, and we gave them feedback before they implemented them. The team has followed our design guidelines and worked within our requirements.

The web app has been developed from scratch, although the database services utilize a lot of our existing database services. As for the mobile app, it was running functionally, but we knew it wasn’t architected optimally. Thus, we've relied on NIX's architectural experience to improve the entire app design.

As for the technology stack, NIX has interacted with our Django services and added some REST APIs. The Android apps have been developed using Kotlin, and the web app has been built using JavaScript. They’ve also helped us publish the app on Google Play.

What is the team composition?

We’ve worked with 5–8 developers from NIX at different times across different projects. Certain teammates come in with certain skills, and the team shifts as the project progresses. We’ve mainly dealt with 2–3 UX designers, one main project manager, and 2–3 testers.

How did you come to work with NIX?

We got in touch with them because of a recommendation from another startup. We knew of another startup that had used them and was happy with them — that's why we engaged with NIX.

How much have you invested with them?

We’ve spent around $200,000.

What is the status of this engagement?

We started working together in December 2023, and the engagement is ongoing. Currently, we're starting additional projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NIX's work has been excellent. They’re technically very knowledgeable.

How did NIX perform from a project management standpoint?

Their communication is very good, and they’re very diligent at pushing towards a schedule. We define certain deadlines together, and they’re very diligent about making sure they meet their deadlines. It’s a very productive relationship. We use Google Workspace to communicate, including Google Chat and Google Meet. We also use Jira for project management.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The project manager is the one that organizes and keeps everything going. She smooths out all the issues and wrinkles. We’re trying to support their team as best as we can with limited resources, and they’re trying to do whatever they can to help us achieve our goals. She’s the conduit to get everything done.

What did you find most impressive about them?

They have expertise in many areas. As we’ve needed different kinds of expertise, they’ve brought in the expertise required for our project. As our project has shifted and changed, they’ve brought in the right personnel to get the job done. Every person we’ve worked with is very knowledgeable in their area. It’s very enjoyable to work with them because they know what they’re doing.

Are there any areas they could improve?

NIX has done exactly what we’ve needed. The times there have been issues have been more on our side. We haven’t given them feedback fast enough. We haven’t necessarily monitored it closely enough at certain points. We’ve wanted to change direction slightly, and we haven’t been fast enough in giving them that feedback. Most of the problems have been on our side.

Do you have any advice for potential customers?

If your team lacks the necessary technical expertise, they can bring it. We’ve been very successful at describing the problem we’re trying to solve and the requirements the solution has to fit within. For example, we’ve needed an Android app that solves a problem, and they’ve figured out most of the details. For us, that’s the best kind of solution we can get.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CTO of User1st LTD

Describe what your company does in a single sentence.

User1st provides spearheading and unique technology for digital inclusion and in-code accessibility

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIX to accomplish?

• Hire outsourced expert tech leads across any tech stack
• Project-based TaaS (Team as a Service) for any tech stack
• Hourly hands-on solutions for any tech issue across platforms

SOLUTION

How did you find NIX?

Referral

Why did you select NIX over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from NIX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work is adaptable, covering three key pillars: partial to full outsourcing for frontend, backend, and DevOps/SRE engineers to support ongoing maintenance and legacy products; migrating architecture from public cloud vendors to optimize infrastructure costs; and TaaS (Team as a Service) to support new projects and products with best practices in SDLC and delivery, plus on-demand hands-on consultation.

Key Deliverables:

• Migration from AWS & Azure to GCP for five complex legacy products, along with modernization of the technology stack.
• Design and development of a new deep-tech solution product.
• Ongoing support and expansion of the product based on client requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Infrastructure Optimization: Successfully migrated five legacy products from AWS & Azure to GCP, resulting in a 50% reduction in infrastructure costs while improving system reliability and performance.
2. Technology Modernization: Upgraded the technology stack across all products, leading to a 50% increase in deployment speed and a 25% reduction in technical debt.
3. Product Development: Designed and launched a new deep-tech solution, which attracted two major clients within the first quarter, generating an additional $500k in revenue and $3m on the roadmap pipeline.
4. Client Satisfaction and Growth: Provided ongoing support and tailored expansions based on client feedback, achieving a 15% increase in customer satisfaction scores and expanding the client base by 10%.
5. Achieved a 35% reduction in HR costs compared to local hiring expenses.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Timeliness: NIX consistently met milestones according to the project timeline, often delivering ahead of schedule.
• Communication: Their team communicated effectively, providing regular updates and being transparent about potential delays or issues. They offered multiple scenarios for any challenges, including optimistic, pessimistic, and realistic assessments.
• Responsiveness: They took feedback seriously, making necessary adjustments promptly throughout the project.
• Quality of Deliverables: The quality and functionality of their deliverables consistently met our expectations.
• Adaptability: They demonstrated adaptability when faced with changes in the scope of work (SOW) or unexpected challenges.

What was your primary form of communication with NIX?

Virtual Meeting

What did you find most impressive or unique about this company?

One of the most impressive aspects of this company is its commitment to fostering a collaborative and innovative culture. They encourage open communication across all levels, which not only enhances team cohesion but also leads to creative solutions. Additionally, their proactive approach to feedback and continuous improvement sets them apart. They truly value input from all stakeholders and are quick to adapt, ensuring that projects align closely with client needs.

Moreover, the professional skills of their employees are top-notch, demonstrating a high level of expertise in their respective fields. This expertise, combined with their focus on delivering value for money, makes them an exceptional partner. Their unique blend of responsiveness, collaboration, and skill ensures high-quality outcomes while maximizing client investment.

Are there any areas for improvement or something NIX could have done differently?

While they have performed exceptionally well, maintaining their high standards will be a challenge moving forward. Consistently meeting expectations in the future will be key to their continued success.

BACKGROUND

Please describe your company and position.

I am a department head at of Fignum Limited

Describe what your company does in a single sentence.

We are a Fintech startup developing developing loan origination, servicing and collection software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIX to accomplish?

• Provide additional developer resources
• Provide additional software QA resources

SOLUTION

How did you find NIX?

• Referral

Why did you select NIX over others?

• Great culture fit
• Good value for cost

How many teammates from NIX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NiX provided us with additional developer and QA resources to augment our in-house development team, allowing us to scale our resources in line with project needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to deliver large financial software projects on time and on budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The majority of project management was handled by us in-house as NiX were providing additional staff to work within our teams. NiX also provide their own management layer to ensure their staff are engaged and to handle any issues that may arise, this works really well and is a great fit for us.

What was your primary form of communication with NIX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Previously being a Ukrainian company with the majority of their staff in Kharkiv, when the war started there was some understandable disruption to the service provided as people came to grips with the situation and many relocated. What amazed all of us based in the UK was how little disruption we saw, we had prepared for a big impact on productivity but overall lost maybe a weeks worth of project time. They are a very dedicated and professional team of people.

Are there any areas for improvement or something NIX could have done differently?

No, in fact, as a larger company they often provide helpful advice on areas that are starting to impact us as we grow.

BACKGROUND

Please describe your company and position.

 I am the QA Manager of a software company 

Describe what your company does in a single sentence.

Creates software for businesses that provide home services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIX to accomplish?

• Development and testing of special long term projects.
• Fulfill additional testing needs.

SOLUTION

How did you find NIX?

Referral

Why did you select NIX over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from NIX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop and test an integration tool to sync data between our software and QuickBooks Desktop. Improve current syncing functionality between our software and QuickBooks Online through optimizations and fixes to production support issues. Write test cases and perform the manual testing on the new version of our estimates module. Write test cases and perform the manual testing on our new mobile application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful beta programs of the features that were worked on. Sprint goals were consistently met.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The NIX resources were very good about communicating with the team, helping troubleshoot issues, and providing helpful documentation when needed. Their items were delivered on time and they were eager to take on new tasks once they had completed their assignments and help in other areas when needed. They were extremely professional and worked well with everyone.

What was your primary form of communication with NIX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The NIX resources offered many helpful suggestions on how to make our projects and processes more efficient and transparent.

Are there any areas for improvement or something NIX could have done differently?

None. I was very happy with their work.

BACKGROUND

Please describe your company and position.

I am the CTO of Color My Life, Inc

Describe what your company does in a single sentence.

Mobile apps for cataloging Paper Crafting supplies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIX to accomplish?

• Good communications with project manager
• Direct technical discussions when necessary to solve problems
• Technical skills for iOS, Android, AWS, PHP

SOLUTION

How did you find NIX?

Referral

Why did you select NIX over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from NIX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Debug and enhance Android & iOS apps. Analysis and updates to sync protocol. Backend PHP/Laravel bug fixes and development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Terrific project manager - good communication and understanding of our app and objectives. 
2. Able to discuss with the team and agree on excellent technical solutions for complex problems. 
3. Implemented agreed changes with minimal disruption to our users. We started with a working point solution, and turned it onto a scalable platform that's more reliable and feature rich.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication has been excellent, and we have been lucky to work with her for the last 15 months, and our work continues in maintenance mode at the moment. Delivery was prompt. When there were technical challenges, they were communicated clearly, and we were able to work together to agree on solutions.

What was your primary form of communication with NIX?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Efficient and timely. Technical communications were good - we are technical people and sometimes we can find the best solution by talking through options and ideas with the developers, all this was accomplished. As is often the case, the project manager is the front person for the company, and we really like ours! But, we could see that didn't happen by accident, it reflected good recruiting, mentoring, policies, and company support.

Are there any areas for improvement or something {provider_name} could have done differently?

I don't think so.

BACKGROUND

Please describe your company and position.

I am the VP Engineering of Tactile Mobility

Describe what your company does in a single sentence.

By utilizing in-car systems we bring the missing sense of tactility, enabling vehicles to literally “feel” the road, and utilize the vehicle-road dynamics into a much better safer, and more enjoyable driving experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NIX to accomplish?

• Build a SAAS backend + frontend application for us
• Provided excellent data science services

SOLUTION

How did you find NIX?

Prior work of our CEO

Why did you select NIX over others?

Referred to me

How many teammates from NIX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build of: 

• A python backend with RDS, REDIS, Lambda. The backend is running on EKS, using for user management, "CDN" like caching, data manipulation and reporting 
• A frontend based on single page react app, handling users, maps displays and operations like filtering.
• Fully automated dev environment, with IAC infrastructure and full CI/CD 
• Automated QA sys test suite
• Data science analysis & algo development
• Node.JS components to handle big data streaming, including Kafka & DynamoDB

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A working product to be verified by product managers and later on by customers 
• Jira tickets being closed and sometimes 
• being demonstrated

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly efficient. Managed Jira tickets and mostly on time. Every request was delt very fast. I worked with them mostly as a team supervisor, while managing the project very closely myself (or by the product manager). A few things could have been better - when it is something that require support from higher Nix's management - like flying engineers to Israel. Or getting support from someone who surprisingly left

What was your primary form of communication with NIX?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to fill in necessary technical positions quickly was impressive,to retain them, and to replace very fast. The ability to freeze certain positions when needed and to reallocate them in a decent time

Are there any areas for improvement or something NIX could have done differently?

1. be more oriented to full-stack. I had to occupy a few engineers , each in different "hat" (backend, frontend...) while I could have bring less people to do full stack, and get similar results (including code reviews, which were skipped because of a single engineer in each domain) 
2. Top Management should be more flexible and quick.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a two-sided marketplace in the interior design industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NIX?

We needed help with frontend development.

SOLUTION

What was the scope of their involvement?

NIX develops custom software for us. The team handles frontend development used React.

What is the team composition?

We work with a project manager and three developers. 

How did you come to work with NIX?

I worked with NIX at my previous job. 

How much have you invested with them?

Their monthly fee is $23,000.

What is the status of this engagement?

The project started in August 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

NIX’s technical prowess is fantastic — we’re very impressed with the quality of their work. They ensure that they’re always working on something, so we really feel that we’re getting our money’s worth. The team is so transparent that they inform us when they finish their tasks early and ask for more work.

How did NIX perform from a project management standpoint?

They’ve done an excellent job with project management. The team is incredibly organized and communicative. We use GitLab to assign tasks and Slack to communicate. Additionally, we have daily phone calls and weekly planning meetings.

What did you find most impressive about them?

The NIX team is highly organized and talented. The developers always think critically about their work and come back with suggestions that lead to a better solution. Additionally, their rates are super reasonable.

Are there any areas they could improve?

They could’ve been more proactive with some of their suggestions. However, it’s not a big issue, and we’re satisfied with the project.

Do you have any advice for potential customers?

Plan each sprint in advance to keep the team working as efficiently as possible.

BACKGROUND

Please describe your company and your position there.

Marketing Director at Leading Digital Marketing Agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NIX, and what were your goals?

We wanted to redesign our corporate website and migrate to a more powerful CMS.

SOLUTION

How did you select NIX and what were the deciding factors?

A colleague of mine recommended NIX. They have a reliable reputations. NIX offered a decent value for a reasonable price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First the NIX team analysed the old website and interviewed me and other stakeholders about why the current site is not satisfying our needs anymore, and what should be improved. Afterwards they worked on the architecture and structure of the website (UX). After approval of UX they draw a few versions of new design for several pages (UI). After a couple of improvements and suggestions from our side they changed the design concept, so we liked it and approved.

They suggested using a Laravel framework (PHP) as it provides a great performance for web and mobile devices, while costing a little more than an ordinary WordPress site. Once the design was approved the coding doesn't took much time. There were minor bugs with layout on some screen sizes and browsers, but the fixed all of them on time. The integration with CRM, Marketing automation and Google analytics took more time than I expected, however works great now. The project was released on time.

How many people from the vendor's team worked with you, and what were their positions?

5 people -Project manager -UX designer -UI designers -Front-end Engineer -Back-end Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We all like our new website: the structure is more convenient, it looks fresh and new. Google page speed results improved. Looking forward to improving the Conversion Rate and increase of the website traffic.

Describe their project management style, including communication tools and timelines.

We had weekly online meetings: they showed us what was done and plans for the next week, got approval or feedback when needed. Used: Zoom, Telegram, Jira, Figma, Google sheets, Adobe

What did you find most impressive or unique about this company?

They were interested in making a great website they will be proud of. They're not just in it for the money.

Are there any areas for improvement or something they could have done differently?

I think some QA and integration works could be completed faster.

BACKGROUND

Introduce your business and what you do there.

I’m a software development manager for a travel content aggregator. I’m also the owner of numerous technical applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NIX?

We needed extra development capacity for one of the applications that I own.

SOLUTION

What was the scope of their involvement?

NIX provided development services to build a web application with backend services. Accessible via desktop and mobile, it enables corporate clients of our organization to make travel arrangements. Their team worked with NodeJS and the frontend was built with JavaScript technologies, Ruby, and AWS cloud development. They implemented availability search, notification, and alert features.

What is the team composition?

We worked with three teams but had a main point of contact.

How did you come to work with NIX?

I found their team to be technically capable.

What is the status of this engagement?

We started our collaboration in July 2017 and it’s nearly complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Anecdotally, NIX’s deliveries were good. Their level of collaboration and focus on delivering value was good. They participated in the delivery of test automation, which was a good enhancement. The quality of the deliveries was as expected.

How did NIX perform from a project management standpoint?

We used JIRA to track our work in every location. Their project management was good. I dealt with a project manager with whom I discussed and resolved any issues. They collaborated well across the company including teams based in other locations.

What did you find most impressive about them?

They performed well. Their contribution to test automation was the most valuable contribution relative to other agencies.

Are there any areas they could improve?

One area for improvement is in the strength of their communication.

Do you have any advice for potential customers?

Ensure that the assigned project manager has strong communication skills as we found that to be an effective way to improve the collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a startup to develop protections for connected and autonomous vehicles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NIX?

We didn’t have enough manpower or the capacity to complete a specific project, so we hired NIX to augment our staff.

SOLUTION

What was the scope of their involvement?

They supported design and backend development, and really everything we couldn’t do ourselves. After we completed the specific project, we decided to continue working with them on another project. We plan to continue our collaboration focusing on QA.

What is the team composition?

The size of the team fluctuates depending on what we’re working on, but most of the time we have about 10 people working with us.

How did you come to work with NIX?

We met one of their employees here in Israel, and she introduced us to the company. At the time, we didn’t need their services, but business needs always change. So, when the situation came up and we needed an outside agency for support, we chose to work with NIX. We had a really good feeling about their team and the manager flew to

How much have you invested with them?

Roughly, we’ve spent about $350,000.

What is the status of this engagement?

We started in April 2019, and we’ve been working with them on an ongoing basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re really happy with the quality of work they provide us. We have an expert that checks their work, but we have no complaints. We’ve been impressed by the team’s expertise and we plan to continue working with them.

How did NIX perform from a project management standpoint?

They’re very professional and our project manager is a good team leader. She heads the staff and demonstrates a really high level of expertise. We had a really good experience working with the NIX team because they stuck to our schedule.

The local support team is in touch with us all the time to make sure the job gets done as planned. We call one another weekly, or sometimes daily. Everything has gone really well. Their staff even visited us all the way from Ukraine. Overall, customer experience is great.

What did you find most impressive about them?

They adapt to meet our needs. We cooperate really well with them, and they make adjustments so we don’t have any complaints.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

My advice would be to work with them. You just have to negotiate the price because there’s competition in this market.