Net Solutions

BACKGROUND

Please describe your company and position.

I am the President of a food & beverage company 

Describe what your company does in a single sentence.

Online food ordering

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Net Solutions to accomplish?

• Build a new website

SOLUTION

How did you find Net Solutions?

• Clutch Site

Why did you select Net Solutions over others?

• High ratings

How many teammates from Net Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Online web and mobile food ordering website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was not completed they billed for work not completed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nothing was done on time they lied and when they were supposed to deliver they did not

What was your primary form of communication with Net Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing it was a terrible experience

Are there any areas for improvement or something Net Solutions could have done differently?

They could have done what they said they should have done

Company Responses

The vendor responded on June 4, 2024.

 We are deeply disappointed to read your review, as it does not accurately reflect our experience working together. We pride ourselves on our commitment to timelines and delivering high-quality work.

• Project Timelines and Delivery:
  • Our team went above and beyond to adhere to the agreed timelines. Unfortunately, frequent changes from your side and deviations from the proper process and review schedules significantly impacted the project timeline. Despite these challenges, we remained dedicated to accommodating your requests and providing the best possible service.
• Project Management and Communication:
  • We employed a structured project management approach, ensuring regular updates through virtual meetings and prompt responses via email and messaging apps. Our records show consistent communication and documented attempts to address your evolving requirements.
• Measurable Outcomes:
  • We completed significant milestones, demonstrating progress and success. Our team provided detailed reports and evidence of work completed at each stage, ensuring transparency in our billing and project status.
• Commitment to Quality:
  • We take immense pride in our work and strive for excellence in every project. Our team consistently delivered high-quality outputs, meeting and often exceeding industry standards.
• Improvements and Future Steps:
  • We always seek to improve and welcome constructive feedback. However, it is crucial for both parties to adhere to the agreed processes and schedules for successful project completion.

We hope this response clarifies our position and highlights our commitment to excellence and customer satisfaction.

BACKGROUND

Please describe your company and position.

I am the Project manager III of an other industry company 

Describe what your company does in a single sentence.

We are a family owned leader in helping remember and celebrate lives lived.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Net Solutions to accomplish?

• The goal of NS is to design software architecture for Harmony web apps along with a GraphQL based backend for our users.

SOLUTION

How did you find Net Solutions?

• Referral
• Other

Why did you select Net Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Net Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Harmony project was created with the purpose of building a single, unified, replacement system for Arranger and Director. Enhancements will occur in a phased approach. Harmony, will be the first of its kind in the death care industry. 

Harmony will provide a seamless experience for our customers whether purchasing pre-need, at-need, or transitioning from one to the other, increase productivity by removing double-keying efforts, and will foster collaboration amongst teams, further promoting the value of our service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We would like to take this time to send our appreciations for NS Team as they have been really supportive in implementing the process improvements/changes in Harmony since they were introduced. We have more improvements planned in the pipeline and we are sure that with their support we can take this forward. They have been a great team by ensuring timely deliverables for each Sprint really efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Also, they have stepped up to show flexibility when needed to meet the project timelines and this has/is proving really helpful for us.

What was your primary form of communication with Net Solutions?

In-Person Meeting

What did you find most impressive or unique about this company?

On time deliverables

Are there any areas for improvement or something Net Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of a women app

Describe what your company does in a single sentence.

APP for women

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Net Solutions to accomplish?

• To review our app to see if it would be possible to repair it by doing a code audit

SOLUTION

How did you find Net Solutions?

Online Search

Why did you select Net Solutions over others?

High ratings

How many teammates from Net Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They created a detailed code audit report, that broke down all the issues and concerns they found in the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This company had great communication

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very transparent in what needed to be completed for the app to work. They gave their honest advice.

What was your primary form of communication with Net Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They tried to provide me with many different options that would help my sister and I with our app

Are there any areas for improvement or something Net Solutions could have done differently?

Nope they were great with the code audit

BACKGROUND

Please describe your company and your position there.

I am the Executive Director of Aztec Foreign Labor, a service provider of H-2A and H-2B visa workers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Net Solutions, and what were your goals?

We were unable to manage our 70+ workflow steps per case and needed to consolidate data and set up triggers.

SOLUTION

How did you select this vendor and what were the deciding factors?

They got great social media reviews and after speaking with them, the attention to detail and information they provided with clear expectations and transparency sold me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Not available. 

How many people from the vendor's team worked with you, and what were their positions?

10

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Absolutely excellent experience with the team. They were all very engaging, extremely professional and polite, and their work product was spectacular.

Describe their project management style, including communication tools and timeliness.

Very impressed with this company and their customer service. They gave clear indications of project estimation completion and were transparent throughout the entire process.

What did you find most impressive or unique about this company?

They have a wonderful customer service, attention to detail, transparency, and attitude to serve. Excellent communication skills, especially given a large team of people working on the project.

Are there any areas for improvement or something they could have done differently?

Honestly, I can't think of anything.

BACKGROUND

Please describe your company and your position there.

Owner of mens custom clothing company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Net Solutions?

Give us better solutions for our custom website

What were your goals for this project?

Take a existing excellent website and improve every function

SOLUTION

How did you select this vendor?

Spent a lot of time traveling all over India interviewing possible candidates

Describe the project and the services they provided in detail.

Everything that came out of their mouths turned out to be a lie. They tell you what you want to hear and as time goes on it turns out they have no idea what they are doing and don't have the ability to do what they said they could do.

They said they spent countless hours on our custom site and proposed many things to improve the site. They said they did many of the easy things and billed thousand of hours before they were caught in their lies and admitted they could not help us with what we came to them for.

What was the team composition?

A lot of our companies money

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This joint is the epitome of everything unethical doing IT business. They will tell you everything you want to hear, milk all the money they can get from you, and put on a great show. Until you realize they have no idea what they are doing and everything they have told you is lies.

Sameer took my money promising results and then thousands of man-hours into the project he admits they can't even do the work I hired them to do. Abhay in sales is an accomplice in the whole scam. Samaeer the company owner sold my code to one of my competitors. These guys can't be trusted. Avoid at all cost!!!!

How was project management arranged and how effective was it?

It was a horrible experience that cost our business a lot of sleepless nights, money travel, and time.

What did you find most impressive about this company?

Nice building that I helped pay for.

Are there any areas for improvement?

Basic honesty

Company Responses

The vendor responded on November 20, 2020.

Net Solutions did the work against a list of tasks signed-off by the client in a Time & Materials (T&M) engagement. The tasks were primarily focused around making the site reach a basic level of stability so that it could go live. The scope was always clear and Net Solutions had always maintained what it would and would not do. The engagement lasted a little over 2 months in 2017 and was terminated due to non-payment of outstanding invoices. Thousands of hours were never expended, billed, or paid for.

The claim that the code was sold to an unnamed competitor is false. Only the contracting signatories or those they authorise in written ever get access to any assets produced, including code.

Net Solutions gives each engagement the same focus and quality of care irrespective of its size. The transparency in the work done, processes followed, and a deep involvement to ensure client success is a hallmark of Net Solutions, evidenced in review after review on Clutch.

BACKGROUND

Please describe your company and your position there.

ASP is a National Security Firm. I am the Senior Manager of Projects and Information Systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Net Solutions?

Development of a Mobile Application

What were your goals for this project?

Ease of use for the end-user and simplified/optimized internal business practices.

SOLUTION

How did you select this vendor?

We reviewed the resumes of various development houses and interviewed a short list.

Describe the project and the services they provided in detail.

The project was divided into easy-to-follow sprints. The Net Solutions Team was responsive and professional.

What was the team composition?

The team started with a single business owner and evolved to include several programmers and developers, each with their own skill sets to bring to the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Too early to say for sure. However, the product has been delivered as expected.

How was project management arranged and how effective was it?

Project Management started with a kickoff meeting and was set up in a way that would most benefit our company and keep the org structure in place for Net Solutions. It was extremely effective and showed great results.

What did you find most impressive about this company?

Responsiveness, professionalism, and overall expertise.

Are there any areas for improvement?

None that I can think of at the moment.

BACKGROUND

Please describe your company and your position there.

Delivery Net has committed to finding and delivering solutions for the eCommerce industry in North America. As the market leader in a number of parcel and mail delivery services, Delivery Net has proven that its unparalleled network and global relationships provide value to all of our client relationships. Delivery Net, with offices in Toronto and Vancouver operate a nationwide delivery network in every major Canadian city, distributing over 6 million parcels annually and over 1 million pieces of printed matter. With over 18 years of experience in parcel and mail delivery, Delivery Net provides its customers with the highest levels of performance, accuracy, and customer service.

OPPORTUNITY / CHALLENGE

What were your goals for this project?

Improve the data capturing of inbound transactions and movements for wide range of service types and customers

SOLUTION

Describe the project in detail.

Net Solutions was responsible for the architecture design and development. The functional/business requirements were provided

What was the team composition?

They provided an offshore development team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Good quality of code delivered in assumed timeline

How effective was the workflow between your team and theirs?

The whole process was organized very well. Good combination of colaboration tools in place for a off shore dev team made the cooperation smooth and efficient. (BaseCamp, StoriesOnBoard).

What did you find most impressive about this company?

Very good english language level of each team member.

Are there any areas for improvement?

No problems with requirments interpretation and delivery.

BACKGROUND

Please describe your company and your position there.

I run an app that generates questions for people to discuss on dates.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Net Solutions?

We approached them to develop our mobile app.

What were your goals for this project?

We wanted to develop our app in the manner we desired. 

SOLUTION

How did you select this vendor?

We connected with their main offices in Toronto after finding them online.

Can you go into detail about the services they provided and the scope of the project?

They worked on every aspect of the project, including storyboarding, flow design, business development, and backend development. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They were wonderful: experienced, helpful, and professional.

How was project management arranged and how effective was it?

It was highly effective.

What did you find most impressive about this company?

I appreciated their friendly staff.

Are there any areas where they can improve?

We sometimes ran into communication problems and misunderstandings, but they cleared everything up promptly.

BACKGROUND

Introduce your business and what you do there.

GWA Group is the biggest and the most trusted company in the building and construction sector of Australia. GWA is Australia’s foremost designer, importer, and distributor of iconic brands and products, servicing and enhancing residential and commercial bathrooms and kitchens across Australia and New Zealand. The product range is distributed under Australian brands including Caroma, Clark, Dorf, Fowler, Stylus, and international brands including Cristina, Schell, EMCO, Virtu, and Sanitron. I work for the digital & technology team and have been with the organization since May 2016.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

We had an in-house digital team until last year; all web development work was done internally. But, GWA wants to be in the business of designing and manufacturing great products for a consumer; we don’t want to be in the business of building software and digital solutions. So, we wanted to change the operating model of the digital team and bring in more external players.

Reducing the FTE [full-time equivalent] engagement in the digital team by outsourcing resulted in savings which are being repurposed for some innovation work.

SOLUTION

What was the scope of their involvement?

Net Solutions currently manages end-to-end work for all web-related development. We currently have around 12 full-time development resources working on various GWA projects. They maintain 11 Drupal sites and continue rebuilding branded microsites for launch later this year. They also designed and built a specifications tool for the sales team, as well as a competitor monitoring app for the marketing team. The last thing they handle is our AWS infrastructure.

The model keeps on evolving to make sure our needs are met. Net Solutions is very flexible in terms of making changes to the resourcing model. We started with 3 full-time resources and 1 T&M [time and material pricing] resource. Now we have scaled up to 12 full-time resources and around 5 T&M resources. The resources were finalized by the account manager and the project manager working on our account. We are very satisfied with all the resources who have worked on our account.

How did you come to work with Net Solutions?

They participated in an RFP process, along with 5–6 other vendors under consideration.

How much have you invested with Net Solutions?

Ballpark would be around AU$250,000 in last 10 months. [$200,000]

What is the status of this engagement?

We started about August 2016 and the collaboration is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Net Solutions has been very proactive about the solution design. They engage the head of technology, solutions architect, and UX resources to fine tune the solution design for us. The project manager orchestrates the full involvement of different teams to deliver a zero defect solution.

How did Net Solutions perform from a project management standpoint?

Excellent, I am in constant touch with the project manager and the management team. We are constantly exploring ideas on how to make the engagement more effective. A variety of tools are being used to collaborate and manage the project and business analysis aspects.

What did you find most impressive about Net Solutions?

Their ability to quickly adapt and cater to the client’s needs.

Are there any areas Net Solutions could improve?

No.

What tips or recommendations could you share that might increase the likelihood of success with Net Solutions?

I’d recommend outsourcing in order for internal teams to be able to concentrate on their core strengths. It also helps lower operating costs, provides a lower cost of failure, and you don’t have to worry about the internal resources crunch.