Native Localization

BACKGROUND

Introduce your business and what you do there.

I'm a product manager at Roamless, a telecommunications company. We provide a global eSIM solution that offers affordable, no-expiry mobile data and calling in over 200 destinations, eliminating roaming charges and the need to swap SIM cards for travelers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Native Localization to accomplish for your business?

We needed help scaling our mobile app and website to new regions and languages as the company expands. We also needed translations with context.

SOLUTION

What was the scope of their involvement?

Native Localization handles our full localization program across 11 languages, including Italian, Turkish, Spanish, French, Chinese, Korean, Russian, German, Dutch, Arabic, and Japanese. On the app side, they work across both iOS and Android, translating the string files and syncing deliveries to our release schedule so localized versions ship at the same time as the English update. Nothing goes out late.
For the website, the scope covers the checkout flow, navigation, product and feature pages, banners, pop-ups, and partner pages. They also handle our email templates, the User Stories section, product naming, and content coming out of our content engine.
Every delivery goes through terminology checks, translation, linguistic QA, and a final review before anything goes live. It's ongoing work, regular updates rather than a one-time project, and it runs reliably in the background as we expand. Moreover, Native Localization is responsible for integrating translations into Framer. Anything else goes through Crowdin.

What is the team composition?

We work with 2–5 teammates from Native Localization.

How did you come to work with Native Localization?

We found them through an online search. We chose them over other options because they had high ratings, a great culture fit, good value for the cost, and company values aligned with ours.

How much have you invested with them?

It's confidential.

What is the status of this engagement?

We started working with them in January 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Native Localization has had a clear impact on our global expansion. It has improved retention and engagement in newly localized markets by reducing friction and increasing trust through high-quality local language content. It has also accelerated our go-to-market speed, allowing us to launch campaigns, destination pages, and pricing updates simultaneously across multiple regions. 
Overall, it has helped us scale faster and communicate more effectively with international users.
Moreover, we've seen fewer user misunderstandings around product details in localized markets. The content feels more natural and trustworthy, which improves overall brand perception. Internally, our marketing and product teams have experienced smoother campaign launches and fewer last-minute translation fixes, making global rollouts more reliable and coordinated.

How did Native Localization perform from a project management standpoint?

They always deliver on time. We communicate via email and messaging apps.

What did you find most impressive or unique about them?

What stands out the most about Native Localization is their speed without sacrificing quality. They're able to deliver accurate, market-appropriate translations quickly, which directly supports our campaign timelines and product updates. At the same time, they understand context, not just words, which makes the content feel native rather than translated.