Application Development for Legal Services Mobile Platform
- Mobile App Development
- $10,000 to $49,999
- Oct. 2015 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
“They took my vision and made it into a dream product.”
- Legal
- New York City, New York
- 1-10 Employees
- Phone Interview
- Verified
Assigned developers built a stable and user-friendly app within a short timeframe. The team also produced a video for the launch. They continue to update the iOS app and will soon create an Android version.
Mind Studios has talented in-house graphic designers, which is an added value from a dev shop. As a result, the app received positive feedback about its sleek and attractive UI. The project team was also willing to expedite work for a small fee.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
BACKGROUND
Introduce your business and what you do there.
I’m an attorney and the founder of My Lawyer is Coming, an app that provides legal services to users on a mobile platform.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Mind Studios?
I knew what I wanted, but I needed someone to build the app since I had no coding experience. I had tried to do this with another developer before, but it just didn’t work out.
SOLUTION
What was the scope of their involvement?
We were on the same page from the beginning. They knew exactly what I wanted, which was like a chat/text message/GPS document/upload/exchange kind of thing. They gave me a scope—what it would cost, what it would be, and how long it would take. Then, we went back and forth and tweaked it for about a month. They provided me with a beta version. When we liked that, they got me a proper launch in November of 2016. They submitted the app to the App Store. I’m not really a tech-savvy guy, so they handled all that stuff. I thought it was going to take a month or two to get on, but it was like seven or eight days. They took care of any issues that came up with Apple updates.
There were five or six resources working on the project from Mind Studios. They had good designers working for them, too, and they were impressive. I gave them a logo and told them what I wanted. I thought I was going to have to go elsewhere for a graphic designer, but that was not the case. They didn’t really do the website. I had someone else do the web.
They produced a video for me for my launch party, which I thought was so sincere and proper. They sent me a video of their studios, and it was bigger than I thought. They impressed me with their headquarters. They have a nice workspace.
How did you come to work with Mind Studios?
I had a friend of a friend who had done some work with Mind Studios and who referred me to them. They were very professional. I contacted them, and they set up a call to discuss the project. I sent a follow-up email where I pitched them my idea. They came back to me with a proposal of what they could do. I chose them because they liked my idea. Anytime you’re employing someone to do something for you, they’re going to love what you’re doing because obviously, there’s a financial incentive for them to brownnose you a little bit. But I thought they were sincere, and they actually did like the concept.
How much have you invested with Mind Studios?
We spent about $20,000 on the project.
What is the status of this engagement?
We started working together in October 2015, and the product was launched November 2016. The work is ongoing. They’re handling the backend of the app and we’ve done updates. The app is on iOS now, and we’ll be doing Android later.
RESULTS & FEEDBACK
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We’ve been live for about six months. We have 254 users, with probably just a little over 300 downloads and 5,500 impressions on the App Store. We’ve generated three or four cases, which is how we judge the metric of it. Overall, the user feedback on the app includes how simple and sleek it is, which is exactly what I wanted. People don’t get confused by it.
There are no bugs. I think there was one issue for six hours in the six months we’ve had it. That was when we were doing an update, and something just didn’t get rebooted. That was corrected immediately. Consistency has been there, and the app itself has performed as I thought, probably a little better.
They asked good questions and listened to what I wanted. I liked their ability to take what I was doing and take it a step further with the design. They gave me a product in the timeframe and at the cost that they told me that they would provide. We launched it without any major issues. They took my vision and made it into a dream product.
How did Mind Studios perform from a project management standpoint?
When I told them that I needed something, they would give me a timeframe. They advised me whether they could meet that timeline and what they would need to meet that timeline—such as more resources—or simply if they were unable to meet it. But every time, whatever they told you was actually the case. They broke down the stages so that throughout the process, you were getting updates, and you were seeing how the project was developing. If I wasn’t satisfied with the timeline, I could just pay them an expedite fee, which would have been minimal. I know they have people working on things, and they can’t just stop the presses for me.
We arranged a call if we had any questions and worked through it within 20 minutes. Everything else was done via email. And throughout the process, there’s communication, via email or Skype, where you can see how the project is going. They are very good at adapting, which means maybe going down one road, but ending up somewhere else because I wanted them to. They were not rigid at all. Whatever you wanted, they were willing to do it, and they didn’t overcharge you for it. They did exactly what I wanted, at the price I wanted. I was expecting to either have something lost in translation, get ripped off, or have someone tell me at the end there will be add-on fees. When you don’t have the tech yourself, you kind of put yourself at the mercy of whoever you’re dealing with. But that was not the case.
They’re good folks. I actually referred one of my friends, who is doing an app with them, as well, in the food service industry. I’ve been able to follow his road, and it’s similar to mine. I think Mind Studios does very good work.
What did you find most impressive about Mind Studios?
They have the ability to do graphic design, too, which a lot of coders and developers don’t have. I think they have some very talented designers, where, if you give them a vision, they’ll be able to pop out either a logo or a theme. I was very surprised that someone in their position was able to do that.
Are there any areas Mind Studios could improve?
No. They have met my expectations, and I have had no disappointments with them. I don’t even think they were all that expensive. Compared to the quotes I’ve gotten from other places, they were reasonable. The quality exceeded the price tag you were paying.
RATINGS
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Quality
5.0Service & Deliverables
"The product was exactly what I wanted. Their design and graphics took the app to what I thought was another level. We worked very well together."
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Schedule
5.0On time / deadlines
"They were straightforward. They got your timeline, and where the customer had expectations. You weren’t kept in the dark until the last minute."
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Cost
5.0Value / within estimates
"They were competitively priced, but the quality of their work was high-end. I thought it was very precise, very modern, and exceeded what you were paying. You got a high-end deliverable for a competitively-priced product."
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Willing to Refer
5.0NPS
"I sent them to a friend with the confidence that it would work out, and I wouldn’t be held responsible for a referral in a bad way. I had the confidence that to tell them that this is someone who can make what you want happen.