The Media Captain

BACKGROUND

Please describe your company and position.

I am the Directory of Information Technology of RDP Foodservice

Describe what your company does in a single sentence.

Food distribution to restaurants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• Update look and marketing approach of primary website

SOLUTION

How did you find The Media Captain?

• Online Search
• Referral

Why did you select The Media Captain over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from The Media Captain were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete rebuild of primary website delivering new look and feel, and better approach to marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A new website that did a better job of funneling prospective customers and employees to contact us, and was easier for us to maintain and update on our own.

We also wanted it to have a modern look, and to do a better job of conveying why RDP is the right choice in food distribution. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was great. Weekly meetings with a well organized Monday.com board, and they were very responsive to emails in between meetings. Everything stayed on task and the project was wrapped up on time.

What was your primary form of communication with The Media Captain?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The way they took our generalizations/bullet points and fleshed them out into a cohesive message across our new site.

Are there any areas for improvement or something The Media Captain could have done differently?

I honestly can't think of anything. They knocked it out of the park.

BACKGROUND

Please describe your company and position.

I am the Member-President of Eagle Healthworks

Describe what your company does in a single sentence.

We are addiction specialists.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• Rank on Google
• Clean up website
• Integrate AI

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

Access to owners

How many teammates from The Media Captain were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website was a mess, TMC got it together and gave it a professional, clean, modern look. We were not ranking on Google in anby useful way. Madison and the TMC writers have routinely ranked this small business number 1 or 2 in key search metrics consistently. We are working on AI integration currently and will have to let you know how it goes later. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TMC continues to hit the mark on each priject we start. Our Strategist, Madison is an excellent partner and always keeps this positively moving forward. We are very satisfied with this relationship.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All projects have been timely

What was your primary form of communication with The Media Captain?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Early on, when I had issues with the projects, owner Stephanie jumped in with urgency to right the ship. It is this kind of committment to service that keep Eagle Healthworks' business with TMC and has built confidence with the entire team there. 

Are there any areas for improvement or something The Media Captain could have done differently?

Let Madison set up her office in our main clinic. Keep up the great work

BACKGROUND

Please describe your company and position.

I am the SRES Relocation Realtor of Corsino Real Estate

Describe what your company does in a single sentence.

Relocation Real Estate nationwide- White glove, concierge service for ALL budgets because YOU deserve it!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• Google Business Page had been removed
• Get Google Business Page back
• Get Google reviews back

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

A real person answered the phone and immediately began to help!

How many teammates from The Media Captain were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I was working with a marketing company last year and in my haste, forgot to remove their access to my Google Business Page after I terminated their services.
About 9 months later, my Google biz page was missing; along with ALL of the reviews I had worked so hard to get.
The Media Captain jumped right in and helped to guide my way to the right people at Google (no small feat since Google is basically unreachable).
It took less than a month and now my business page AND my reviews are back thanks to The Media Captain. I am SO grateful to them!!!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My Google business page AND all of my reviews are back up!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All of my questions were answered and they stayed invested in the outcome I was seeking until it was complete!

What was your primary form of communication with The Media Captain?

Email or Messaging App

What did you find most impressive or unique about this company?

The commitment to be of service and not just give lip service@

Are there any areas for improvement or something The Media Captain could have done differently?

I have nothing but praise for them!

BACKGROUND

Please describe your company and position.

I am the Office Manager of Christ Church of Louisville, Ohio

Describe what your company does in a single sentence.

We believe in bringing families together, creating a supportive and nurturing environment where faith and love can flourish in the unity of Christ Jesus.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• audit the website
• Google ranks, Google Analytics. SEO
• New Homepage, update the look and features of the website.

SOLUTION

How did you find The Media Captain?

Referral

Why did you select The Media Captain over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from The Media Captain were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Google, Google Analytics, Search Engine Optimization, homepage design, there are team players for every part of the work you need completed. We began with The Media Captain going in and fixing areas of the website that were not functioning correctly. 

Then we purchased a 10 hour package to get our homepage functioning the way a person would look for a Church, they inserted keywords into the SEO and brought up our standing when you look for a Christian Church in Louisville, Ohio. You can look at the homepage and the features they provided and their website audit suggestions that were installed at www.louisvillechrist.org

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Media Captain did a great job on the Christ Church of Louisville, Ohio website and addressed the exact issues we were having with the website. They had a team of technology experts that addressed each area that needed to be updated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered as they moved through the website project.

What was your primary form of communication with The Media Captain?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

That they valued my opinion, my objectives of what the website needed to be an open window into our Church. They have many people that work on the different aspects of your website that know what to look for and what needs to be completed and then they gather an audit and present it to you.

Are there any areas for improvement or something The Media Captain could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Division Manager of Tisch Scientific.

Describe what your company does in a single sentence.

Laboratory sample preparation products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• SEO Management
• PPC Management
• Ecommerce Website Migration
• Mass Email Campaigning

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Media Captain were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TMC took over all of our SEO, PPC and web development projects including the migration from Magento 2 to WooCommerce. The key deliverables where gross sales targets set on a yearly basis, budget based PPC spend and SEO work on a retainer agreement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Meeting sales targets
• staying on budget
• continuous improvement efforts beyond expectations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMC took the lead to formally organize and execute project plans to successfully synchronize tasks between our organizations.

What was your primary form of communication with The Media Captain?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

TMC has the unique ability to customize their services according to very specific customer needs in SEO, PPC, and email campaigning. This attribute of TMC provides for a much greater outcome in revenue and a richer relationship between the companies.

Are there any areas for improvement or something The Media Captain could have done differently?

I really don't think so. We've given them some very difficult assignments, which they've stepped into and managed very well. In particular, the migration of a very large and complex ecommerce website that willing stretched their comfort zone. In this single case, we found that we had to supplement their web development resources. I would like to give them more of this type of work in the future but at the same time I understand that resources can sometimes be limited.

BACKGROUND

Please describe your company and position.

I am the Attorney of Lewis Legal Solutions, LLC

Describe what your company does in a single sentence.

Lewis Legal Solutions, LLC is a divorce and estate planning law office in Columbus, Ohio.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• Design website and business logo
• Marketing through Google ads and social media
• SEO
• Content blogging

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

When I started my business 2 years ago, I hired The Media Captain to design my website and logo. Since then, I've continued to work with the Media Captain on SEO, social media marketing, Google ads, and most recently, content blogging.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have monthly meetings to review the SEO progress and marketing strategy. It was very obvious from the first month that The Media Captain's work drove quality clients to my office. The number of quality leads and subsequent clients that I have is constantly increasing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Once we really got started and the website up and running, The Media Captain has been very timely and always keeps me informed of what they're working on. If I have any questions, they answer them immediately.

What was your primary form of communication with The Media Captain?

Virtual Meeting

What did you find most impressive or unique about this company?

I think the hands on service is very important. I know the team that works on my account and they really pay attention to my goals and values. I also like that The Media Captain has been involved since the very start of my business with designing the logo and website.

Are there any areas for improvement or something The Media Captain could have done differently?

I think they are always trying to improve and increase their service offerings.

BACKGROUND

Please describe your company and position.

I am the Owner of Hands-On Art Barn

Describe what your company does in a single sentence.

Hands-On Art Barn is a community art studio offering a variety of art classes for all ages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• Update look and performance of registration process
• Fix issues which were confusing and impacted performance

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

High ratings, Close to my geographic location

What was the size of The Media Captain’s team?

2-5 Employees

What was your primary form of communication with The Media Captain?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

I enlisted The Media Captain to update my website in several key areas. First, the registration pages were updated aesthetically and designed to be more user-friendly. In addition, there were several "kinks" in the system that needed to be corrected.

Currently, we are improving my mobile site to work more in sync with our overall process. Moving forward, I hope to have an ongoing relationship with the team at The Media Captain to keep my site fresh and optimize productivity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• smooth experience for customers using the site
• updated and fresh look and function

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Media Captain's team approach was very efficient and proactive. They were attentive to my goals and concerns at every level. The communication between their team and myself was consistent, timely and, responsive.

What did you find most impressive or unique about this company?

I was most impressed by how the members of the project team were all uniquely and exceptionally qualified to handle their prescribed tasks. In addition, the project manager, Stefanie, was very skilled and responsive in coordinating the team's efforts.

Are there any areas for improvement or something {provider_name} could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the owner of a music school with 12 locations around Metro Detroit and Metro DC. We teach private music lessons in instruments such as piano, voice, guitar, drums, violin, etc. to students of all ages and skill levels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

We had three locations at the time we hired The Media Captain and one of them wasn't ranking very well on search engines. We were also planning to open two more locations soon and knew we would need help getting those locations to rank. It's important for us to be at the top of page 1 of Google for certain key word searches and even though we tried various things, we were having trouble accomplishing this on our own. I also needed help running our Google Adwords campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Media Captain was highly recommended to me by various other music school owners who had greatly benefited from their services. I had a meeting with the owner and liked what he had to offer. Their price point was reasonable considering the size of our business and they offered to take all of this confusing work off of my hands and get us ranking well on Google!

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The Media Captain recommended specific work that needed to be done and then got right to it, sending me reports along the way. They got my login information for various sites they needed to work on (my website, Google analytics, Facebook, etc) and have been steadily improving our SEO and getting us results with digital marketing ever since.

How many resources from the vendor's team worked with you, and what were their positions?

I've worked with two different account managers, and both have been great. I've also had some brief contact with the president of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Most importantly, we rank at the top of page 1 of Google on all the important key words in all of our locations!!! I couldn't ask for more as this is extremely critical for our business. Our Google AdWords campaign is also performing very well.

How effective was the workflow between your team and theirs?

For a while we were having bi-weekly meetings, and now we meet monthly as I have a very busy schedule. My account manager sends a monthly report and agenda ahead of time and then we meet to discuss everything, upcoming needs, goals, etc. They are also extremely quick to respond to email and anything I need between meetings. The communication and the process has worked very well.

What did you find most impressive or unique about this company?

I think they're just the right size. Big enough to have resources and systems but small enough to still have involvement from the president and give a lot of care and attention to each client. Most importantly, this is the only SEO company that actually improved our rankings dramatically. They're very easy to work with and they don't require much from me, yet they are very transparent with everything they are doing and the results we are getting.

Are there any areas for improvement or something they could have done differently?

I have no suggestions for improvement at this time! I've been with The Media Captain for years and have recommended them to many other companies looking for help with their SEO. I have never been disappointed.

BACKGROUND

Please describe your company and your position there.

I'm responsible for marketing at an online retailer which focuses primarily on tablet cases and other electronics. We create cases for a huge variety of devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

We have worked with The Media Captain over the last few years and they have provided us with the marketing expertise we were seeking in order to reach our target audience and drive sales through our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked up local digital marketing agencies. After thoroughly researching several companies, we selected The Media Captain based on positive reviews and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Initially, there was a discovery phase where we discussed goals and objectives. They then created a digital strategy which involved social media, PPC and email marketing.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a digital administration executive, a digital marketing strategist and the president of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our email campaigns have displayed incredible success so far. Revenue has increased significantly versus previous periods. Over 25% of our revenue is now coming from email marketing flows and we currently have an open rate of nearly 50%.

How effective was the workflow between your team and theirs?

We have virtual meetings on a regular basis and send emails frequently to communicate. The Media Captain is always quick to respond and assist us.

What did you find most impressive or unique about this company?

They take a holistic approach to digital marketing to ensure we are covering all our bases: PPC, email marketing, social media, etc.

Are there any areas for improvement or something they could have done differently?

We are satisfied with the work they have performed and will be continuing to work together in the future.

BACKGROUND

Please describe your company and your position there.

I am the owner of Lewis Legal Solutions, LLC, a family law firm in Columbus, Ohio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain?

I hired The Media Captain to create my website and company logo, handle my SEO, online ads, and social media posts.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew that SEO was extremely important, and I was familiar with a company who offers similar services in town. I did a Google search for SEO companies in Columbus, and I figured that the companies that came up highest knew what they were doing as far as SEO and could accomplish that for my business as well. The Media Captain was at the top of the list.

Describe the project in detail and walk through the stages of the project.

I just opened my own law office, and I needed help creating a website and establishing my web presence. During my initial consultation with The Media Captain, they explained the options available. They started by creating my logo and website. I am now continuing their services for ongoing SEO, online ads, and social media posting.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with several people at The Media Captain. Alison was my point of contact for the webpage development and logo creation. Kevin is my online marketing strategist, and Lailah is the creator of my social media campaign.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My website is extremely new as I only opened my office 2 months ago. However, I am already very busy with new clients and cases. The online marketing is clearly working and this is much faster than I expected.

How effective was the workflow between your team and theirs?

I had bi-weekly meetings with Alison regarding my website development and progress. Now I have bi-weekly meetings with Kevin regarding my online marketing. I know that I can email the team at any time with any questions or concerns as well.

What did you find most impressive or unique about this company?

It is extremely convenient that The Media Captain offers all the services you need to begin your online presence for a new business, and they offer services that can grow with us as our needs change over time.

Are there any areas for improvement or something they could have done differently?

I am very happy with the outcome of my website and their ongoing work.