The Media Captain

BACKGROUND

Please describe your company and your position there.

I am the owner of a RiversEdge Outfitters, we provide canoe, kayak and raft trips.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

SEO and digital marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

Researched digital marketing firms and they stood out.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

SEO and digital marketing.

How many people from the vendor's team worked with you, and what were their positions?

Mostly Sara, Lead Strategist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website visits increased, better performance on several key words.

Describe their project management style, including communication tools and timeliness.

Great to work with.

What did you find most impressive or unique about this company?

They provided great communication and delivery of services.

Are there any areas for improvement or something they could have done differently?

Not that I know of.

BACKGROUND

Please describe your company and your position there.

I am a solo practitioner operating a Plaintiff law firm in Bridgeport, WV.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

They update my webpage, handle my advertising across all media platforms, including Facebook and PPC. I wanted to create a web presence for my firm and it's niche practice areas.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked at various options, and I found them to be competitive on pricing and they seemed very proactive.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The Media Captain has done an excellent job delivering online exposure in the form of my website and advertising. They listen to my wants and needs, and they have helped me achieve success in my field.

How many resources from the vendor's team worked with you, and what were their positions?

My primary liaison is Francis R., who is excellent. I have also worked with design specialists, programmers, and various other people who have exceeded my expectations.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My phone calls have greatly increased, and I also get client contacts via my web portal.

How effective was the workflow between your team and theirs?

Excellent. I talk with Francis monthly, and we also communicate via email regularly. He is quick to respond, and quick to create new material when requested.

What did you find most impressive or unique about this company?

They do it all for me, and they do it well. I feel like they take a real interest in my company, and I appreciate all they do for me.

Are there any areas for improvement or something they could have done differently?

Not that I have seen.

BACKGROUND

Please describe your company and your position there.

I'm a marketing coordinator for a nationwide healthcare at home company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

We wanted to create a website from scratch, increase our SEO, and establish digital marketing/advertising.

SOLUTION

How did you select this vendor and what were the deciding factors?

A team member referred them, and their professionalism and portfolio were the deciding factors in choosing them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of Work Kick-off meeting to review client requirement checklist for website

• User flow showcasing the set of steps towards a successful outcome and final action
• Flow chart showcasing the different pages on the site and all pathways to those specific pages
• Wireframe of homepage and core service pages prior to beginning development work
• Mock-up of homepage and core service pages prior to beginning development work
• Development oversight and implementation throughout
• Plugin monitoring and updating throughout the site build
• Phone and email support throughout the duration of the site build
• WordPress development
• Hosting Set-Up & Implementation
• Responsive Designed Website across mobile, desktop and tablet
• HTML & CSS Coding
• Google Analytics Integration
• Site Load Speed Time Testing
• User Experience Recommendations
• Mobile Testing
• Test environment created to obtain daily backups of website
• WordPress training towards end of development where Agency teaches Client how to navigate the website
• Agency to work with Client to follow brand standards, key messaging and voice & usage requirements
• Oversight and implementation on domain purchasing and redirect strategy

How many people from the vendor's team worked with you, and what were their positions?

Jason Parks , President Alison Price Bergh, Project Manager Daniel Haedge, Lead Developer Katie Leppert, Lead Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have 100% more website traffic compared to last year. We have 158% more AdWords conversions compared to last year.

Describe their project management style, including communication tools and timeliness.

The team meets the deadlines, is very professional, and communicates promptly with each other and clients. They use Google Drive to share content between the clients and themselves.

What did you find most impressive or unique about this company?

They trained us at the end of website development to keep the website up-to-date according to our needs.

Are there any areas for improvement or something they could have done differently?

They were on point for all the things. I would have appreciated a report at the end of the term to disclose the hours left for development. Regardless, they are very transparent and solution-focused.

BACKGROUND

Please describe your company and your position there.

Credit Union Vice President of Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain?

We hired them to improve our social media presence, grow followers organically and for graphic design services.

What were your goals for this project?

Improve overall performance and rebranding to a clean modern look

SOLUTION

How did you select The Media Captain?

Reviews and interviewing potential businesses

Describe the scope of their work in detail.

They create all of our materials for marketing and run our social content and contests.

What was the team composition?

3 at CME/3 at Media Captain

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have grown DRAMATICALLY

How effective was the workflow between your team and theirs?

Their team is great to work with!

What did you find most impressive about this company?

Quality work and so easy to work with!

Are there any areas for improvement?

None, we love them!

BACKGROUND

Please describe your company and your position there.

i am the owner of a luxury transportation company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

website, seo, all social media platforms

SOLUTION

How did you select The Media Captain and what were the deciding factors?

outstanding, our company is better than ever

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

manage all content

How many people from the vendor's team worked with you, and what were their positions?

4 and im not sure of there titles

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

were up 700% on google.

Describe their project management style, including communication tools and timelines.

They provided great communication.

What did you find most impressive or unique about this company?

how easy they are to work with

Are there any areas for improvement or something they could have done differently?

no, i am very pleased

BACKGROUND

Please describe your company and your position there.

Debt Recovery

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain?

TMC handles all of our SEO, PPC and Advertising.

What were your goals for this project?

To gain more leads.

SOLUTION

How did you select The Media Captain?

I've known Jason and his firm for a long time. Everyone in the area knows them as they are the top firm in Ohio at what they do.

Describe the scope of their work in detail.

SEO, PPC and Advertising.

What was the team composition?

we have an account executive, Jason, and plenty of addition resources on their team. Someone always answers us in a timely manner and completes the task at hand correct, the first time!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Love them - I recommend them to everyone.

How effective was the workflow between your team and theirs?

Second to none! Very effective.

What did you find most impressive about this company?

their results and help in this field. even when they have turnover there are no delays or hiccups with our results.

Are there any areas for improvement?

honestly, no. we ask for results, fair pricing and answers to our questions. they do just that.

BACKGROUND

Please describe your company and your position there.

I am a sole member LLC and licensed Residential Real Estate professional. I own and run my own Real Estate sales company under the Brokerage of Keller Williams Classic Properties.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain?

Give me a new, better social presence and build a website from scratch implementing new branding.

SOLUTION

How did you select this vendor?

Through a friends companies recommendation

Describe the project and the services they provided in detail.

They provided social media marketing help and built a new website for me.

What was the team composition?

Total team was about 7 people working with 3-4 of them more than the others.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It has provided me a consistent and professional look/presence on social and internet.

How was project management arranged and how effective was it?

Hierarchy system and branched out from there to specialities.

What did you find most impressive about this company?

Their strong leadership and willingness to make me happy were impressive. Easy to reach and schedule appointments with.

Are there any areas for improvement?

Only thing would be to double check their writing before sending to the client or posting to social. A few errors were made that I caught but they were happy and willing to fix quickly. So it was all fine in the end.