Maruti Techlabs

BACKGROUND

Please describe your company and your position there.

VESTAPLUS™ is a real estate software company and I am the Technical Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs, and what were your goals?

We hired Maruti Techlabs to develop a custom chatbot which is capable to function as an automated assistant to the user of our website. It needed to be able to learn from previous questions and also needed to be rule based so that it was able to handle request.

SOLUTION

How did you select Maruti Techlabs and what were the deciding factors?

Maruti Techlabs had a good product that we could customize to meet our specific needs; additionally, they had a competitive pricing plan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed a Javascript-based chatbot that had the ability to define and suggest answers to users' questions. This chatbot needed to be easily integrated with an existing website. It was customized to meet the needs of a helpdesk chat tool as well.

How many people from the Maruti Techlabs team worked with you, and what were their positions?

I primarily worked with a product manager, who brought in other technical staff on an as-needed basis.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are able to release a chatbot that serves our needs exactly. We were able to suggest workflow changes and customization on an as-needed basis. The company was professional and provided excellent customer service.

Describe their project management style, including communication tools and timeliness.

They presented a clear roadmap of enhancements, worked to resolve issues, and were prompt and sincere.

What did you find most impressive or unique about this company?

Talented people and ready to work with our needs.

Are there any areas for improvement or something they could have done differently?

Keep up the good work.

BACKGROUND

Please describe your company and your position there.

We are a company focussed on delivering value addition products and services to the Automotive industry; I.T. Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs, and what were your goals?

Building a CRM application from scratch to manage Claims, Membership maintenance and external API integrations with companies. Custom Software development performed to spin up several projects targeting critical business areas. Several websites, API integrations and Automation projects have been implemented. Our goal was to create and hone a strong IT team to help our company achieve its project goals.

The team at Maruti interact seamlessly with our team and have become an extension to our company. Most importantly, they provide value to the partnership by helping drive our business growth with valuable feedbacks and timely completion of projects.

SOLUTION

How did you select Maruti Techlabs and what were the deciding factors?

Highly recommended from another group. High development quality, professionalism and great communication across all layers of the company were the deciding factors to start the engagement.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Python, Django, REST API Integrations.

How many people from the vendor's team worked with you, and what were their positions?

1 Senior Developer. 2 Mid level Developers. 1 Junior Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Maruti Techlabs quickly become an asset to our company. They are a highly talented group with impressive technical experience, good understanding of business intricacies and excellent communication skills. Knowledge transfer around the inner workings of our company and the industry we perform business with is instantaneous. Measureable outcomes.

The most recent project that we finalized was to streamline a time consuming manual process that eliminated manual resources and brought tremendous savings by automation to one of our Clients.

Describe their project management style, including communication tools and timelines.

• JIRA ticketing system.
• Slack. - Emails.
• Daily meetings.
• Milestones established per the project scope and priority.
• Weekly meetings drive priorities on day-to-day tasks.

What did you find most impressive or unique about this company?

• Consistent resource training.
• Internal events to keep resources engaged and motivated.
• Monthly meetings to ensure all expectations are met.
• Quarterly meetings with Demand Generation Manager for resource planning and budgeting.

Are there any areas for improvement or something they could have done differently?

None. Dhanraj was and is instrumental in steering the team dynamics , working seamlessly across the organization thus ensuring a healthy collaboration with successful results.

BACKGROUND

Please describe your company and your position there.

I am the Assistant Marketing Manager at Ozone India. We are an integral part of OzoneEnterprise group, the leading player in Architectural Hardware Industry and a popular brand inElectronic Security Segment.

Ozone offers internationally certified Architectural Hardware &Security Solutions through its product portfolio of more than 3000 products strategically categorized under 09 product brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We approached them to build an interactive chat-bot, from the prototype to the current iteration. We hired the team to build a chat-bot assistant to reduce repetitive work for our sale sand support team extensively.

What were your goals for this project?

The main goal of a chat-bot is to increase client conversation, automate engagement, support and online lead generation.

SOLUTION

How did you select this vendor?

They had successfully developed and deployed a chat-bot for one of our subsidiaries, so it made sense to work with them to develop the bot for the parent company as well. Their track record and references were pretty solid as well.

Describe the project and the services they provided in detail.

Their team developed the chat-bot that is live on our website for easier communication with visitors. The bot interacts with visitors, and gradually gets their contact details for our sale steam. We have an email integration in place where the bots sends out email notifications directly to our agents in real time.

The core purpose of the bot is to guide the visitor and assist them in product inquiry, bulk orders, after sales support or technical support.

What was the team composition?

We initiated the conversation with a business analyst and a conversation designer who then handled the bot development and updates from there on with their team internally.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

All our goals related to the chat bot project were achieved. The project had a short time-frame and was delivered on time. We have recently gone live, and we’ve mostly seen positive feedback and are excited about its potential.

How was project management arranged and how effective was it?

I dealt with their business analyst almost exclusively, and the process was very tidy and streamlined. I didn’t have to strike up new communication protocols with different people and I could reach out to them at any point. We mainly used email and calls for talking about process,billing, big-picture estimations, and so on.

What did you find most impressive about this company?

I always appreciate quality and speed in every working relationship. Both these qualities were-provided by Maruti Techlabs on top of their great technical skill and understanding of the industry. The chabot took a lot less time for them to develop, optimize, and deliver than we had expected. Overall, I greatly value their quality of work, speed of delivery, expertise, and their communication skills.

Are there any areas for improvement?

None. If you’re one of their potential customers - I assure you that you are in safe hands and should hire them.

BACKGROUND

Introduce your business and what you do there.

I’m an executive for a maritime technology solutions firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We needed to develop a product that combines information from various applications and providing it in a user-friendly manner and only the information the user needs.

SOLUTION

What was the scope of their involvement?

They developed an analytics-based chatbot, handling the scoping, design, development, and delivery of the solution. Additionally, they explored different chatbots and platforms in the market. They eventually settled on Google Dialogflow.

What is the team composition?

I have a main point of contact. There was a project manager, a technical lead, a QA person, and I’m not sure how many others.

How did you come to work with Maruti Techlabs?

I did an online search on the leading solution providers who can develop chatbot solutions. I went to a lot of vendors in the market and chose Maruti Techlabs.

How much have you invested with them?

We spent about $25,000.

What is the status of this engagement?

We started working together in the winter of 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a good job. They’ve been pretty good so far in terms of timely delivery and the quality of work they delivered. Our solution has been tried out by two companies, and we are testing it out as well.

It’s slow right now due to COVID-19, so we haven’t had a chance to measure success. We’re very positive it will come out well.

How did Maruti Techlabs perform from a project management standpoint?

They were really prompt with delivery timelines and sharing the status of the project every week. During our weekly call, they’ve been professional.

What did you find most impressive about them?

They’re prompt and professional.

Are there any areas they could improve?

I recommend them to be a bit more flexible in terms of their delivery.

BACKGROUND

Introduce your business and what you do there.

I am the digital demand lead for a cloud communication solutions company. We focus on providing SMSs, voice over cloud, and multichannel communication to make the cloud more accessible, cost-efficient, and simple for banks, governments, and other organizations with a large B2C base.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We wanted to implement a chatbot to help us automate some of the requests that we get more frequently from our clients.

SOLUTION

What was the scope of their involvement?

They helped us to develop and implement the chatbot, as well as to provide indirect support around those services for cases where we forgot a password or needed to find the documentation of a specific API.

The engineering team was able to provide them with exact specifications about what they needed in the product, and then the marketing team worked closely with them from there to determine exactly how they could utilize its capabilities.

All of their efforts were targeting a SaaS platform that could maintain our chatbots in order to provide more and better-qualified leads, as well as integrate with the products we are providing to our customers.

How did you come to work with Maruti Techlabs?

We started a scouting process to find a company that we wanted to work with and who had experience building that kind of chatbot solution. We had a series of meeting with Maruti Techlabs, and they impressed us from the start, so we decided to partner with them.

How much have you invested with them?

The total cost has been around $50,000.

What is the status of this engagement?

We first started working together in December 2019 and are continuing to do so.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The support team has been very satisfied with what the Maruti Techlabs team has delivered so far. The marketing side of the project hasn’t seen the analytics on the full functionality yet, but the quality of their work seems good. The product has achieved everything that we were looking for so far.

How did Maruti Techlabs perform from a project management standpoint?

The project went very smoothly from the start. I wasn’t involved in all stages of the project, but from what I know they did a good job of following up on any questions that were outstanding and met all of the deadlines that we set for them.

At least some members of their team were in touch with us at all times throughout the collaboration. We used Slack primarily for the back and forth about day to day developments, which worked very well.

What did you find most impressive about them?

They are much more accommodating than a lot of other companies that we have dealt with. On top of that, they delivered the project on time regardless of the very tough circumstances we were experiencing, which was a huge benefit for a lot of people involved in the project.

Are there any areas they could improve?

If they could offer more services, such as expandable videos, we would definitely use them, but overall, they are one of the better companies out there regardless.

Do you have any advice for potential customers?

Just start working with them and see how it goes. They are a great company, so you won’t go wrong if you just give them a shot.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of corporate communication at NK Realtors, a real estate marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We needed help with chatbot development.

SOLUTION

What was the scope of their involvement?

They’re creating a chatbot for our website so we can be in contact with customers 24/7. We have seven services from our company. They’re also helping create a flow chart. They’re providing us an Excel sheet for the backend so we can change our properties on the chatbot.

What is the team composition?

I’ve interacted with two people.

How did you come to work with Maruti Techlabs?

They were a recommendation.

How much have you invested with them?

We’ve spent $25,000.

What is the status of this engagement?

We started working together in August 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was a very challenging job for us. This is the biggest job for them. They hadn’t created this type of chatbot before, but they’re doing well. Customers don’t have any interruptions and can get answers 24/7.

How did Maruti Techlabs perform from a project management standpoint?

Their project management is good. We communicate via mobile phone or email. If we face any issues, we call and they respond.

What did you find most impressive about them?

They’re a good company with good communication. It’s great that we can connect at any time.

Are there any areas they could improve?

The backend they provided was only an Excel sheet. We have spoken with them and they told us they would create a different and very easy admin for us at the end of this month. This may help us. The current admin panel is easier than before but it’s only a spreadsheet.

BACKGROUND

Please describe your company and your position there.

I am the Senior Director of Corporate Marketing at Granite Properties. We are one of the country’s leading privately held commercial real estate investment, development and management companies with more than 170 team members across five national offices.

Since 1991, we have developed over 27.1 million square feet of commercial real estate and completed transactions worth over $7 billion. The company’s current portfolio includes 9.5 million square feet of Class A office space.

At the heart of our success is the extraordinary customer experience that we create in each and every asset through our mixed-use environments rich in amenities and our customer-centric service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We were approached by Maruti Techlabs as they have been working with several real estate companies and developers within the country.

Their chatbot solution could assist us in engaging visitors on our websites and suggest solutions relevant to them, potentially bringing customers to our projects.

What were your goals for this project?

To engage our prospective customers and visitors early on in their website experience and make a connection with them. We chose one of our properties in Southern CA, @TheBrand to pilot this project. The ultimate goal is to close a lease in our property, which may have started with a chat bot conversation.

SOLUTION

How did you select this vendor?

They were very respectful of our time and understanding when we had some delays on the front end of the project. The company has a solid track record and were professional and friendly during the process of selection.

Describe the project and the services they provided in detail.

Maruti Techlabs developed the front and backend for the chatbot that supports a structured process for gathering data from our visitors. They built a contextual chatbot that helped visitors communicate and get relevant information on the property quickly.

What was the team composition?

We had one person from their sales team who was our single point of contact. He worked with the chatbot team for our project. We found that to be effective, as we only had to communicate our ideas to one person.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They completed the project very quickly and in 2 weeks our chat bot was up and running. I was impressed by the speed of development. We have already booked a tour of our property via the chat bot and look forward to many more as time goes on. Chat bots aren't a "usual" appearance on commercial real estate websites so we are excited to be one of the first to utilize it.

How was project management arranged and how effective was it?

They were very efficient and available to us 24/7.

What did you find most impressive about this company?

Their efficiency, friendliness, and professionalism stood out. They met our needs very well.

Are there any areas for improvement?

We wouldn't change anything on their end but we look forward to utilizing chat bots on more of our websites in the future. We have just completed a new website overhaul and look forward to utilizing chat bots to help us communicate with our customers in a more efficient way.

BACKGROUND

Please describe your company and your position there.

I am the founder of smartAI. We are an AI powered chatbot company specializing in building bots for HR and Staffing industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Maruti Techlabs?

We were in process of building our HR bot platform and were looking for partners who can contribute to our vision and are capable of help us to become No 1 HR chatbot company in world.

What were your goals for this project?

A complete end to end SaaS platform to build and maintain chatbots for our clients in HR industry.

SOLUTION

How did you select this vendor?

After carefully validating Maruti Tech's capabilities and seeing their existing platform, we decided to partner with them to get them to help us with our journey on building a platform for HR industry. We met them in person and completed few workshops with their team in their office in India before making the final call.

Describe the project and the services they provided in detail.

They are helping us to build a complete platform for our needs, maintain it and work with our local team to expand it's features and functionalities.

What was the team composition?

For now we have 1 full time developer plus some support from senior architect and project managers as required. We are looking at expanding our team from July 2020.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a result of our partnership we have been able to build an award wining platform for our industry. We have expanded our customer base and have been able to deliver new features regularly.

How was project management arranged and how effective was it?

We feel this partnership has helped us thus far to pave way for our vision.

What did you find most impressive about this company?

We managed most of the project ourselves with our team but we always had access to their senior project manager should we needed anything. I also feel we as a client have learned few things from Maruti tech on managing the projects by discussing concepts with their PM. I feel they have very competent project management team. Ability to work as your partner not just outsourcing company.

Are there any areas for improvement?

There is always scope of improvements. Without continuous improvements, we will all stand still. There are couple of points I wish I had known before but nothing worth mentioning or anything that would change our decision. Both our local and offshore team have scope of improvements and together our teams communicate well and learn from each other.

BACKGROUND

Introduce your business and what you do there.

I am the COO and co-founder of Jaunt Services Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We brought their team on to finish the build of an app that we had started with another company who didn’t work out for us.

SOLUTION

What was the scope of their involvement?

They are building a platform for us that serves as a transportation app on both iOS and Android. The app will provide our company’s elite clientele with an on-call ride-hailing service exclusive to our partners, such as major league sports teams and five-star resorts in the Florida area that we work with.

What is the team composition?

I worked with about six members of their team, of whom my main points of contact were the head of IT, their owner, and the sales engineer.

How did you come to work with Maruti Techlabs?

When we first started the project, we put out an RFP and Maruti’s current sales engineer was our point of contact at one of the companies within our final three. We went with a different team, but when that engagement started to fall through, we reached out to him and made the transition to Maruti, where he is now.

How much have you invested with them?

The total cost was about $10,000.

What is the status of this engagement?

We brought them onto the project at the end of August 2019 and wrapped up around April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t been able to implement a universal client feedback feature because of Covid-19, but we did evaluate a small sample from some of our current clients, and they were incredibly pleased with how much progress we had made since the initial rollout with the original company.

How did Maruti Techlabs perform from a project management standpoint?

Their communication skills were at 100% for us from all levels of their company. They were always on time, always precise, and we really appreciated the professionalism with which they approached all of their work with us.

They were able to leverage their development experience to suggest different ways of doing things that would improve the end application from what we had initially implemented without feeling like they were pushing us at all.

What did you find most impressive about them?

Their core development process is incredibly streamlined and effective. They stick to their processes, taking your direction and disseminating it among their team, communicating back to you at all times to make sure everyone is on the same page.

From there, they build everything and run tests, all of which is progressive and tracked on their platforms so that you can evaluate the overall process or any specific details at any point. There was no time when I was unable to get in touch with them about a question or a request or an explanation that I was looking for from them.

Are there any areas they could improve?

Our experience with them was absolutely spot on, so I don’t have anything I think they need to improve. I wouldn’t hesitate to work with them again in the future.

Do you have any advice for potential customers?

Continue to be open and don’t be afraid to speak to all levels of their company. Their communication is excellent, so take advantage of that and you won’t run into any issues you can’t tackle together.

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of a media planning software program.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Maruti Techlabs?

We needed to find developers we could work with continuously. We had worked with several different developers and experienced lags at times, as well as lack of satisfaction.

SOLUTION

What was the scope of their involvement?

We provided the team with visual documents, explaining calculations and what we wanted going forward. From there, Maruti Techlabs developed the frontend and backend — essentially the entire functionality of our systems. They’re using C# and Angular. 

Currently, they’re working on added functionalities. We present a feature we’d like to see implemented, and they code it. 

What is the team composition?

Maruti Techlabs has provided 4-5 resources. I have a main point of contact.

How did you come to work with Maruti Techlabs?

One of our new business development managers suggested Maruti Techlabs. We did a trial task with them, which they managed quickly while pointing out mistakes made by previous developers. We decided they would be a great fit. 

How much have you invested with them?

We’ve spent about $100,000 so far.

What is the status of this engagement?

We began working with them around August 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The team tests the code before presenting it to us so that by the time I see it, it’s almost always functioning perfectly. Further, they’ve repaired mistakes made by previous developers. 

Maruti Techlabs’ developers ask a lot of questions while at the same time providing guidance on how to resolve issues. Our collaboration feels like a partnership, and it works really well.

How did Maruti Techlabs perform from a project management standpoint?

We have phenomenal communication lines. We use Slack to keep in touch and Jira to track progress. We also have bi-weekly reviews on Skype to make sure everything is clear and our teams are aligned.

What did you find most impressive about them?

They’re reliable. Maruti Techlabs is one of few providers I’ve worked with that estimate a timeline on a given task and actually deliver within it. That’s a rare quality among developers. It allows me to trust the timeline and work accordingly.

Are there any areas they could improve?

We would appreciate more opportunities to have conversations where we can debate ideas. More phone calls could help speed the process up as opposed to relying only on the other methods of communication systems.

Do you have any advice for potential customers?

Give detailed briefs. Embrace all the communication systems and insist on more face to face for debate and discussion.