Magnetic IT Services Reviews (1), Pricing, Services & Verified Ratings

Reliable. Simple. Smart. Scalable. Value-driven.

Magnetic IT Services is more than a typical IT provider. We’re a committed partner focused on helping your business succeed. By anticipating your needs and offering proactive, round-the-clock support, we take the complexity out of IT so you can concentrate on what matters most: your core business and strategic objectives.

Min project size

$1,000+

Hourly rate

$25 - $49 / hr

Employees

10 - 49

Year founded

Founded 2018

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 5 /5

Most Common Project Size

Confidential based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

5.0

Quality

5.0 /5
Schedule

4.5 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

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Magnetic IT Services Reviews

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Cloud Consulting & SI Cybersecurity IT Managed Services
Confidential
Sep. 2018 - July 2025

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"We are most impressed with their personal involvement and fast resolution times."

Jul 15, 2025

Managing Director, World Performance Group

Robert Spekman

Business services
Bucharest, Romania
51-200 Employees
Online Review
Verified

Magnetic IT Services provided 24/7 technical helpdesk support for a BPO contact center. The team assisted with hardware and software issues and responded to any problems that affected the service delivery.

Magnetic IT Services' support contributed to the renewal of end-client contracts and positive feedback on the IT infrastructure. The team was personally involved and responded quickly. They were helpful in developing requirements, offering solutions, and collaborating on the project's pros and cons.

BACKGROUND

Introduce your business and what you do there.

World Performance Group is a Bucharest-based BPO contact center offering multilingual inbound and outbound customer support, lead generation, and back-office services. We specialize in tailored solutions for global clients with flexible, hybrid pricing models.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Magnetic IT Services?

We needed 24/7 technical helpdesk support to ensure seamless service to our clients.

SOLUTION

What was the scope of their involvement?

Magnetic IT Services provides technical helpdesk support for hardware and software issues. They offer a 24/7 fast response to any technical issues that our team could face in delivering customer service to our clients.

What is the team composition?

There is no specific number of teammates from Magnetic IT Services assigned to the project. The team is available if and when required.

How did you come to work with Magnetic IT Services?

We found them through a referral. We chose Magnetic IT Services over other options because of the people, price, quality of service, and flexibility.

What is the status of this engagement?

We started working with them in September 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The renewal of client contracts has been a measurable outcome of the project with Magnetic IT Services. Additionally, we’ve received positive feedback from our clients regarding our IT infrastructure. We need to provide seamless service to our clients, and having no negative feedback regarding our technical setup means that our IT partner looks after our best interest.

How did Magnetic IT Services perform from a project management standpoint?

Magnetic IT Services' project management is good. They are helpful in developing requirements together, offering solutions, and reviewing pros and cons together. We communicate via email and phone calls.

What did you find most impressive about them?

We are most impressed with their personal involvement and fast resolution times.

Are there any areas they could improve?

No, there aren’t any.

RATINGS

5.0

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Magnetic IT Services

(1)

Eduard Nicolae

Magnetic IT Services

Reliable. Simple. Smart. Scalable. Value-driven.

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Managed IT Services for BPO Contact Center

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Magnetic IT Services

Magnetic IT Services

Reliable. Simple. Smart. Scalable. Value-driven.

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Magnetic IT Services