High-Impact Digital Products. Results that Matter.
LaunchPad Lab is a digital product consultancy that partners with organizations to design, build, and scale custom software that solves business-critical challenges and delivers measurable results.
Since 2012, we've helped over 235 companies, from healthcare and financial services to education and manufacturing, bring high-impact web, mobile, Salesforce, and AI-driven applications to life. Our mission is to create intuitive, scalable digital products that streamline operations, enhance customer experiences, and unlock new revenue.
Our clients don’t just need code. They need clarity and results. That’s why we lead with strategy, apply agile delivery practices, and stay focused on building digital solutions that are intuitive, scalable, and aligned to the bottom line.
Core Services
Web & Mobile App Development
AI Automation & Agentforce
Salesforce Development & Integration
Product Strategy & UX Design
Managed Services & Support
Results at a Glance
$2M+ increase in profit with process automation
50% fewer support tickets with an AI-powered solution
140% conversion lift after rethinking the user journey
Why Companies Trust LaunchPad Lab
✅ Mission-Critical Mindset: We specialize in high-stakes systems across various industries and enterprise operations
✅ Speed + Strategy: Pilot MVPs in under 6 weeks. Scale smarter with product roadmaps, technical planning, and agile delivery
✅ Product-First DNA: We bring a cross-functional product team to every engagement: strategy, UX/UI, engineering, QA
✅ Salesforce Expertise: 30+ Salesforce certifications across Heroku, Experience Cloud, Agentforce, and custom integrations
✅ AI-Powered Solutions: We help you automate operations and scale impact with strategic AI implementation
✅True Partnership: Over 90% client retention through long-term collaboration
Let’s Talk About What’s Next
Visit our website to schedule a 1:1 with one of our experts!
Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
50 - 249
Locations
Chicago, IL
Year founded
Founded 2012
Languages
Timezones
1 Language that we service
English
4 Timezones that we service
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)
1 Locations
Chicago , IL
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$150 - $199
/hr
Rating for cost
4.5
/5
What Clients Have Said
LaunchPad Lab offers competitive pricing, with project costs ranging from $20,000 to over $1 million. Clients appreciate the value for cost, noting strong communication and project management, and the ability to adapt to changing project needs.
The quality of LaunchPad Lab’s design and development work was frequently praised. Clients noted improvements in user experience and site performance, leading to increased engagement and satisfaction.
Room for Improvement in QA
Some clients noted that LaunchPad Lab could enhance their quality assurance processes. While the overall work was satisfactory, a dedicated QA team could improve testing and reduce post-launch issues.
Flexible and Adaptive
LaunchPad Lab demonstrated flexibility in adapting to changing project scopes and client needs. Their ability to adjust plans and accommodate new requirements was appreciated by clients.
Expertise in Ruby on Rails
LaunchPad Lab's proficiency in Ruby on Rails was frequently noted by clients. Their technical skills enabled seamless integrations and quick understanding of complex platforms, leading to high-quality deliverables.
Positive Client Relationships
LaunchPad Lab was praised for building strong, long-term relationships with clients. Their team was described as friendly, approachable, and committed to client success, fostering trust and collaboration.
Strong Project Management
Clients appreciated LaunchPad Lab's project management, noting their clear communication and efficient handling of tasks. They effectively used tools like Asana and Basecamp to keep projects on track.
Platform Dev & UI/UX Design for Financial Services Company
UX/UI DesignWeb DesignWeb Development
Confidential
June 2021 - July 2023
4.0
Quality
5.0
Schedule
5.0
Cost
3.0
Willing to Refer
4.0
"They were very easy to work with."
Aug 17, 2023
Sr. Director of Product Management, Millennium Trust Company
Jim Licato
Financial services
Oak Brook, Illinois
1,001-5,000 Employees
Online Review
LaunchPad Lab developed a platform for managing service agreements and automatic rollover submissions for a financial services company. The goal was to improve the UX and achieve operational efficiencies.
The client's new platform improved the process transparency for customers and increased the client's operational efficiency, receiving positive customer feedback on its design and UX. LaunchPad Lab was collaborative, communicative, and easy to work with, leveraging virtual meetings and emails.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Director, Product Management of Millennium Trust Company
Describe what your company does in a single sentence.
Provider of health, wealth, retirement, and benefits solutions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LaunchPad Lab to accomplish?
Streamline and simplify the customer experience and automate manual processes for internal teams.
SOLUTION
How did you find LaunchPad Lab?
Chosen before arrival of key stakeholders.
Why did you select LaunchPad Lab over others?
Chosen before arrival of key stakeholders.
How many teammates from LaunchPad Lab were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
To improve the client’s user experience and improve Millennium Trust’s operational efficiencies, LaunchPad Lab developed a platform for managing service agreements and automatic rollover participant submissions. Led by streamlined user flows that walk a client through the process, the new platform now automates and more tightly controls a process that was historically performed manually.
The RSP platform now gives Millennium Trust’s recordkeeper, third-party administrator and plan sponsor clients new visibility into the status of their automatic rollover submissions and their agreements on file. Improved transparency to their clients and automated email notifications help Millennium Trust more easily process automatic rollovers, reducing the amount of manual procedures and increasing overall operational efficiency.
In Q4 of 2022, LaunchPad Lab worked with the Millennium Trust team to onboard their first clients to the new Retirement Services Platform. The initial users have been excited to start using the new platform and are thankful for improved transparency for automatic rollovers.
The Millennium Trust team is continuing to iterate and improve the product based on user data and feedback as they roll it out to additional recordkeeper, TPA and plan sponsor automatic rollover clients in 2023. Shortly after launching automatic rollovers on the platform, the second service (Search Services) was launched in late July, with additional services planned for future releases.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Positive client feedback on design and user experience. Improvement in internal operational processes.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very easy to work with.
What was your primary form of communication with LaunchPad Lab?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Collaboration and communication skills.
Are there any areas for improvement or something LaunchPad Lab could have done differently?
Nothing comes top of mind.
RATINGS
4.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
4.0
NPS
Platform Architecture & App Dev for Patient Financing Co
Custom Software DevelopmentE-Commerce DevelopmentWeb Development
Confidential
Dec. 2021 - Ongoing
4.0
Quality
4.5
Schedule
4.0
Cost
4.0
Willing to Refer
4.0
"LaunchPad Lab had strong developers who really wanted to lead."
Apr 14, 2023
Head of Product, Alphaeon Credit
Alpert Rufin
Verified
Financial services
Newport Beach, California
11-50 Employees
Online Review
Verified
LaunchPad Lab has built a scalable architecture for a patient financing company's platform and migrated the existing customer base. The team has also created new features and customer and merchant-facing apps.
The client is happy with LaunchPad Lab's feature development. The team meets deadlines and is willing to work with the client on timeline changes, including adjusting the scope. Moreover, LaunchPad Lab has skilled developers with good leadership skills, contributing to the project's success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Product of Alphaeon Credit
Describe what your company does in a single sentence.
We help doctors help more patients by providing patients affordable financing.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LaunchPad Lab to accomplish?
Build a scalable architecture for our platform.
Migrate our existing customer base to the new platform.
Build new features on the platform.
SOLUTION
How did you find LaunchPad Lab?
Referral
Why did you select LaunchPad Lab over others?
Referred to me
What was the size of LaunchPad Lab’s team?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Build the infrastructure for our Platform.
Build a consumer facing application.
Build a merchant facing application.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Feature development and meeting of deliverable timelines.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project time window was narrowed towards the first major milestone and LPL was able to work with us on our scope to deliver as much as we could with our adjusted time window.
What was your primary form of communication with LaunchPad Lab?
Virtual Meeting
What did you find most impressive or unique about this company?
LPL had strong developers who really wanted to lead.
Are there any areas for improvement or something LaunchPad Lab could have done differently?
As a startup company we needed to deliver our features quickly and work on our issues quickly as well Sometimes the action was not aligned with our expectations.
RATINGS
4.0
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Showing 41-42 of
42 Reviews
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