LaunchPad Lab

BACKGROUND

Please describe your company and position.

I am the Senior Director, Product Management of Millennium Trust Company

Describe what your company does in a single sentence.

Provider of health, wealth, retirement, and benefits solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LaunchPad Lab to accomplish?

• Streamline and simplify the customer experience and automate manual processes for internal teams.

SOLUTION

How did you find LaunchPad Lab?

Chosen before arrival of key stakeholders.

Why did you select LaunchPad Lab over others?

Chosen before arrival of key stakeholders.

How many teammates from LaunchPad Lab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To improve the client’s user experience and improve Millennium Trust’s operational efficiencies, LaunchPad Lab developed a platform for managing service agreements and automatic rollover participant submissions. Led by streamlined user flows that walk a client through the process, the new platform now automates and more tightly controls a process that was historically performed manually.

The RSP platform now gives Millennium Trust’s recordkeeper, third-party administrator and plan sponsor clients new visibility into the status of their automatic rollover submissions and their agreements on file. Improved transparency to their clients and automated email notifications help Millennium Trust more easily process automatic rollovers, reducing the amount of manual procedures and increasing overall operational efficiency.

In Q4 of 2022, LaunchPad Lab worked with the Millennium Trust team to onboard their first clients to the new Retirement Services Platform. The initial users have been excited to start using the new platform and are thankful for improved transparency for automatic rollovers.

The Millennium Trust team is continuing to iterate and improve the product based on user data and feedback as they roll it out to additional recordkeeper, TPA and plan sponsor automatic rollover clients in 2023. Shortly after launching automatic rollovers on the platform, the second service (Search Services) was launched in late July, with additional services planned for future releases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Positive client feedback on design and user experience. Improvement in internal operational processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very easy to work with.

What was your primary form of communication with LaunchPad Lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Collaboration and communication skills.

Are there any areas for improvement or something LaunchPad Lab could have done differently?

Nothing comes top of mind.

BACKGROUND

Please describe your company and position.

I am the Head of Product of Alphaeon Credit

Describe what your company does in a single sentence.

We help doctors help more patients by providing patients affordable financing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LaunchPad Lab to accomplish?

• Build a scalable architecture for our platform.
• Migrate our existing customer base to the new platform.
• Build new features on the platform.

SOLUTION

How did you find LaunchPad Lab?

Referral

Why did you select LaunchPad Lab over others?

Referred to me

What was the size of LaunchPad Lab’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Build the infrastructure for our Platform.
2. Build a consumer facing application.
3. Build a merchant facing application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Feature development and meeting of deliverable timelines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project time window was narrowed towards the first major milestone and LPL was able to work with us on our scope to deliver as much as we could with our adjusted time window.

What was your primary form of communication with LaunchPad Lab?

Virtual Meeting

What did you find most impressive or unique about this company?

LPL had strong developers who really wanted to lead.

Are there any areas for improvement or something LaunchPad Lab could have done differently?

As a startup company we needed to deliver our features quickly and work on our issues quickly as well Sometimes the action was not aligned with our expectations.