Kloc Technologies

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Pothys Retail Private Limitedq

Describe what your company does in a single sentence.

Pothys offers a wide range of traditional and contemporary clothing, providing customers with high-quality ethnic wear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Migrate the existing website to Shopify Plus with minimal downtime
• Implement advanced e-commerce features to enhance user experience and streamline operations
• Improve website performance, including load times and responsiveness

SOLUTION

How did you find Kloc Technologies?

Online Search

Why did you select Kloc Technologies over others?

• High ratings
• Good value for cost

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1.    Data Migration:
o    Seamless migration of product data (80,565 products), customer data (229,635 records), and order history (163,466 orders) to Shopify Plus.
o    Mapping legacy system attributes to Shopify Metafields for better data organization.
2.    Custom Website Design:
o    Designing a visually appealing and user-friendly interface.
o    Incorporating festive-themed sections to highlight seasonal collections.
3.    Enhanced E-Commerce Features:
o    Product Detail Sections: Enhanced PDPs with detailed descriptions, customer reviews, and related product recommendations.
o    Category Page Development: Custom development to display similar products based on merchant requirements.
o    Blog Migration: Integrated a dedicated blog section for engaging content and improved SEO.
o    Load Time Optimization: Improved website speed through efficient coding practices and optimized media files.
o    Delivery Time Estimates: Implemented PIN code-based delivery time calculations for transparency.
o    In-Store Availability and Pickup: Enabled customers to check product availability in stores and opt for in-store pickups.
o    Gift Card Synchronization: Integrated gift card functionality for online and offline use.
o    Cash on Delivery (COD) Options: Restricted COD based on specific criteria for improved payment security.
4.    Automation and Inventory Management:
o    Used Shopify Flow to move products from "Active" to "Draft" status once an order is placed and inventory is reduced to zero.
o    Automated workflows using scripts and Shopify Flow to fulfill inventory management conditions efficiently.
o    Created a "New Arrival" collection where products tagged with "New Arrival" are displayed for 24 hours, after which they are removed and shown only in their respective categories.
5.    Custom Features:
o    Custom Tailoring Options: Developed a bespoke option for customers to provide stitching preferences for blouses when ordering sarees. This feature includes over 30 customization options, implemented through a combination of code and app integrations.
o    Customized Category Filters: Designed unique, category-specific filters for enhanced navigation tailored to each product category.
o    Kerala Store Traffic Migration: Redirected all traffic from Kerala stores to the main online store for centralized operations.
o    Pothys App Migration: Migrated the Pothys mobile app to Vajro, ensuring a consistent shopping experience across platforms.
o    Website Blueprint: Delivered a detailed website blueprint outlining the architecture, features, and best practices for future scalability.
o    Free Shipping Bar: Developed a custom, lightweight free shipping bar to maintain page speed without relying on third-party apps.
Challenges and Solutions:
•    Complex Data Migration: Handled intricate data mapping and ensured data integrity during the migration process.
•    Load Time Improvements: Used advanced coding techniques and reduced dependency on third-party apps to achieve faster load times.
•    Festive-Themed Sections: Designed flexible, dynamic sections to showcase seasonal promotions and collections.
•    Multi-Channel Synchronization: Ensured seamless integration of online and offline operations, especially for gift cards and inventory management.
•    Custom Automation: Leveraged Shopify Flow and scripts to implement dynamic product and inventory management workflows, streamlining operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

•    Enhanced User Experience: The new design and features improved customer engagement and satisfaction.
•    Performance Boost: Load times decreased by 30%, contributing to higher conversion rates.
•    Operational Efficiency: Streamlined backend operations, including inventory and order management.
•    Sales Growth: The optimized website and app led to a significant increase in online sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kloc Technologies demonstrated exceptional project management throughout our Shopify migration and customization project for Pothys. They structured the project with clear milestones, detailed planning, and a well-defined execution strategy. Regular status updates, proactive communication, and agile iterations ensured transparency and efficiency.

Timeliness & Responsiveness
They delivered key project components on time, meeting our expectations despite the complexities of migrating a high-traffic e-commerce website. Any challenges were addressed swiftly, and they adapted to our evolving needs with flexible and innovative solutions. Their responsiveness was commendable—whether it was a last-minute change or an urgent requirement, their team was quick to provide resolutions, ensuring a seamless workflow.

Overall, Kloc Technologies' commitment to quality, timely delivery, and client-centric approach made our collaboration highly successful.

What was your primary form of communication with Kloc Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Kloc Technologies was their deep expertise in Shopify and their ability to provide tailored solutions beyond standard implementations. Their approach was not just about migration but about optimizing the entire e-commerce experience for Pothys.

Their ability to handle complex customizations—such as festive-themed sections, PIN code-based delivery estimates, in-store pickup features, and seamless app integration—showcased their technical prowess and innovative mindset.

Additionally, their proactive communication, attention to detail, and commitment to understanding our business needs made them more than just a service provider; they felt like an extension of our team. Their problem-solving attitude and ability to anticipate potential roadblocks helped us achieve a smooth transition to Shopify with improved performance and user experience

Are there any areas for improvement or something Kloc Technologies could have done differently?

None of what I think of

BACKGROUND

Please describe your company and position.

I am the Founder of Vini’s foods

Describe what your company does in a single sentence.

Makes pasta sauces and dips and dehydrated food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Website

SOLUTION

How did you find Kloc Technologies?

• Referral

Why did you select Kloc Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My complete website was done by Kloc beautifully, delivered on time. The whole team is so prompt on their response to a query. I was so impressed by their service. I highly recommend them for their efficiency and the best part is after completion of the project they always respond to any query so promptly. It’s amazing how Abhisarika spends so much time explaining every aspect while building the website just so that we can make the right choices.

Her team keeps briefing from time to time on the progress. Thank you for the constant support that people like me need when it comes to technology.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We wanted a basic website but Kloc delivered us much better an outcome with all the insights they had for creating a great website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project bang on time. It’s amazing how quickly respond to my queries and also action on it and provide the solution in just a day or two.

What was your primary form of communication with Kloc Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their commitment on time, customer service, accuracy of work.

Are there any areas for improvement or something Kloc Technologies could have done differently?

Can’t think of any at this stage

BACKGROUND

Please describe your company and your position there.

I represent Core Superfoods. A food & beverage organization operating in health food sector

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

We had a terrible experience from our previous Agency in developing our e-commerce platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

I got to know about Kloc through a friend of mine & couple of rounds of interaction with them made me believe that they are indeed the right partners for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kloc Technologies was a wonderful business partner for Core Superfoods. Initially when we approached Kloc, we had a specific task at hand – to develop our ordering website. However, one year down the line, Kloc has become more of a tech consultant for us.

Whenever we get stuck with respect to technology, either Kloc gives us the solution or directs us in the right direction. On regular day to day stuff as well, it has been an absolute smooth journey. I feel lucky to have received right business partners for us at just the right time.

How many people from the vendor's team worked with you, and what were their positions?

In total 5-6 people interacted with us including the founder

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We wanted a basic e-commerce website to begin with considering we were running against time but Kloc team ensured they never compromised anywhere

Describe their project management style, including communication tools and timeliness.

We had very long and intense meetings quite often because our business model is little different and it needed out of the box thinking which the team managed happily

What did you find most impressive or unique about this company?

The founder, Abhisarika has a very hands on approach & wherever we get stuck, she would intervene personally to provide a solution

Are there any areas for improvement or something they could have done differently?

Not really. I am quite happy with the team

BACKGROUND

Please describe your company and your position there.

Blue Ocean Global is a leading Master Distribution House with global footprint representing International brands in over 40 countries. To name a few, Black + Decker, Gigaset (Earlier Siemens Gigaset), NEC, Motorola, Skross, Flying Fossil, Milagrow, Fanvil, Symphony, , and many more. With a strong channel presence, Blue Ocean Global has a robust network that is a major competitive advantage no other can offer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Blue Ocean's expertise lies in distribution and with no in-house experience we decided to reach out to KLOC for their expertise in design and development. Our aim was to streamline operations and tap into the emerging online market.

SOLUTION

How did you select this vendor and what were the deciding factors?

We short-listed few web-developers based on research and word of mouth. KLOC was then selected based on previous projects and rich portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A kick off meeting and detailed design review was scheduled between our team and KLOC. We agreed upon a schedule since it was time intensive and shared our ideas. KLOC then reviewed it internally and and shared Ecommerce features, Shopify applications and add a variety of our products (600+ SKUs).

How many people from the vendor's team worked with you, and what were their positions?

We had a main point of contact along with three developers and design expert.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Site is still under development.

Describe their project management style, including communication tools and timeliness.

Weekly meetings were kept with KLOC and the BOG team to go over milestones and discuss any open or pending discussions. Asana dashboard was used which was very helpful to track pending activities.

What did you find most impressive or unique about this company?

Kloc Technologies has a solution-oriented and out-of-the-boxing thinking approach. We ran into difficult challenges which were handled in a timely and effective manner. Moreover, the professionalism by the team members was outstanding.

Are there any areas for improvement or something they could have done differently?

No improvements!

BACKGROUND

Please describe your company and your position there.

I'm the founder of Orimii Skincare, India's first pregnancy skincare brand. We plan to sell via our own website and platforms such as Amazon & Nykaa.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

We onboarded Kloc Technologies to build our very first website. We planned to build the site pre-launch. Being a D2C brand, our goal was to build an e-commerce site that is seamless in operations over desktop and mobile.

As this was to be our first website, we wanted to set a strong base for the future too. Moreover, the site had to be in sync with our packaging aesthetics and brand language in order to ensure a common touchpoint for customers.

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

From our research, we had identified that Shopify would best fit our website needs; we contacted multiple Shopify Experts mentioned on Shopify's own website, Kloc being one of them.

They were super responsive & helpful even before we onboarded them and we could tell that they truly were "experts" at Shopify! Our vision, commercials and turn-around time aligned and we were happy to have them on board.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Post our kick-off meeting, we shared the website designs on Figma with Kloc. They created an excel sheet where they had mentioned the page-wise delivery timelines. They also kept updating their progress on the sheet.

They would then notify us whenever a page was complete and we would review and add our comments - which were reviewed and resolved very quickly & efficiently. Once the website was ready, we moved our feedback to Asana, where the team helped us with real-time updates on the website - making the entire process very smooth, fast and effective.

We would also schedule weekly calls with the team to discuss the progress and issues that needed more clarifications from either of our ends. They were easily accessible on Whatsapp too, in case we needed to point out any minor issues.

How many people from the Kloc Technologies team worked with you, and what were their positions?

The project manager was our main point of contact with Kloc. We also had 2 backend developers working with us, who were also accessible to us directly if we ever needed or wanted to.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We haven't launched to the public yet, but our friends and family are absolutely loving the website.

Describe their project management style, including communication tools and timeliness.

We were in daily contact over email. We would also communicate minor issues over Whatsapp. Progress was tracked, updated and reviewed over Excel - we moved to Asana more recently. Timelines were set and more importantly, followed.

What did you find most impressive or unique about this company?

Kloc were always very responsive to feedback, which we found a refreshing change. I was most impressed with the speed with which they completed the most complex tasks.

Vishal (our main POC) would also go out of his way to advise us on related issues falling outside Kloc's scope of work. They truly became a part of our team.

Are there any areas for improvement or something they could have done differently?

We had a bit of a struggle explaining aesthetics virtually (especially for the mobile site), but Kloc helped us overcome this by introducing us to new features that could help us screen share our mobile-view too.

BACKGROUND

Introduce your business and what you do there.

I’m the founding director of an investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

We need help with custom web development for a new brand.

SOLUTION

What was the scope of their involvement?

Kloc Technologies developed a Shopify e-commerce site with a lot of custom features for us. The steps of our engagement were quite straightforward for an e-commerce development project. First, they developed the site’s blueprint, UX design, wireframes, and the actual overall design. Then, they defined the different features and the user flow.

What is the team composition?

I was mainly in contact with Kloc Technologies’ delivery manager and a lead developer. There were more people on the development side whom I didn’t interact with.

How did you come to work with Kloc Technologies?

We found Kloc Technologies through Shopify’s partner listing. They’re a premier Shopify partner and can do advanced customizations.

How much have you invested with them?

We spent $5,000.

What is the status of this engagement?

We worked together from April–September 2021. However, we will use them for similar projects in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had high ambitions for this project, and yet, Kloc Technologies over-delivered. They fulfilled our feature requirements, and the site functioned as expected from an order-to-cash point of view.

How did Kloc Technologies perform from a project management standpoint?

I was very impressed with Kloc Technologies’ communication; they were very swift in communicating. We communicated via Google Chat and Google Meet, and I always got a reply within a few hours. Additionally, they were very good at delivering. We used Asana for task management. However, we had some minor hiccups, but we were working in the middle of COVID-19.

What did you find most impressive about them?

Kloc Technologies’ Shopify knowledge was impressive. They were very engaged in reaching our objectives, and they over-delivered, staying within budget and delivering in time.

Are there any areas they could improve?

Comparing working with Kloc Technologies with Swedish agencies, we had to be a bit too detailed. In Sweden, companies are accustomed to getting more conceptual and high-level targets, and they sort out the details. However, with Kloc Technologies, we had to micromanage and be very detailed. Still, I don’t think it is a unique aspect of theirs but rather a cultural difference. I’ve had the same experience working with other offshore companies.

Do you have any advice for potential customers?

Be clear with your scope and ambitions, be detailed, and be proactive.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an ecommerce store that sells wellness products

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Our website was created over 10 years ago and I wanted to re-design the website to simply user experience and improve cart conversion.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and reviewed Shopify experts, shorlisted 4 and then selected Kloc.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting , where goals were shared. The Kloc team came back with project milestones and we agreed upon the deliverables. I shared re-design mock ups and sample content and the team created and iterated as needed.We used Slack to communicate.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact. He brought in a UX designer, developer and a resource to help with testing at different parts of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just launched and the website looks much easier to navigate than before.

Describe their project management style, including communication tools and timeliness.

Transparent communication.

What did you find most impressive or unique about this company?

I loved their can-do attitude of the team — it was a good partnership.

Are there any areas for improvement or something they could have done differently?

More frequent communication early on would be great. We got to a weekly cadence later in the project and it would have been good to have that from the get-go.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a food and beverages company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

We needed someone to develop a new website for us. We wanted to migrate from just an informative website to an e-commerce site.

SOLUTION

What was the scope of their involvement?

Kloc Technologies developed our e-commerce website from scratch. Our old website was built on WordPress, but we wanted our new website done on Shopify. They advised us on how to do it properly.

What is the team composition?

There were three people from Kloc working for us.

How did you come to work with Kloc Technologies?

We’d worked with other vendors in the past but didn’t have a very good experience. Kloc was recommended to us by one of our contacts who had seen them work on other websites. We started with a call to go over the scope of the project, and they shared with us other projects that they’d done, other clients that they’d worked for, how they could help us, and how they could improve our website. We liked the way that they went through everything.

How much have you invested with them?

We spent around $6,000.

What is the status of this engagement?

We worked together from December 2020–February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received very positive feedback on the website and seen better conversions — we’re very happy with their work. There haven’t been any crashes or bugs on the site. However, I know that if there are any issues with the site in the future, Kloc will fix them for us.

How did Kloc Technologies perform from a project management standpoint?

Kloc created a WhatsApp group to communicate with us. Communication lagged at moments, but it was probably because of COVID-19. If they were ever delayed, they apologized and got the task done as soon as possible. They’ve kept resolving issues even after the completion of the project — we’re really happy about that.

What did you find most impressive about them?

Kloc understood our needs very well, and they were very accommodating.

Are there any areas they could improve?

Sometimes, communication with Kloc was slow, but that was their only issue.

Do you have any advice for potential customers?

Be clear on what you want and explain all your needs. Take their advice on what looks good and let them give you feedback — they’re very good with that and know what will look good and what won’t.

BACKGROUND

Introduce your business and what you do there.

I own a consumer tech brand. We are into the e-commerce space and we manufacture and market our products on e-commerce channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

We were trying to get our website up and running on a Shopify platform. That’s why we were looking for someone to help us design and build our website. As a result, we approached Kloc Technologies to help us with the implementation.

SOLUTION

What was the scope of their involvement?

We gave them the framework and the team built the site from scratch. It was a full-blown e-commerce site. We wanted them to follow our design, guide book, and brand book to make sure that we had the functionality of some of the features such as the cash delivery features.

The team worked on making sure the look and feel of the website were great, and they integrated the right templates into our platform. Kloc Technologies also made sure that we could receive our emails from the Shopify site. Currently, they’ve been providing regular maintenance for the company.

What is the team composition?

I mostly communicated with Abhisarika (Director). She’s the one who spearheaded the project. 

How did you come to work with Kloc Technologies?

We reached out to Shopify India, and we asked them their preferred vendors. They mentioned Kloc Technologies is based in Bangalore, and it was convenient because we could communicate in the offices in the same city. 

How much have you invested with them?

We spent around $10,000–$15,000. 

What is the status of this engagement?

Our project ran from July–December 2019. The first phase ended in October and the second phase ended in December.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The biggest thing was the project being completed on time. Kloc Technologies was able to implement all the functionalities and design we asked for and that it conformed to whatever we needed. 

How did Kloc Technologies perform from a project management standpoint?

They had a thorough project management process. They shared the roadmap and showed us when we completed certain aspects of the project. The calls came directly with me, but my team led the project and they met once every two weeks to go over the roadmap. During the meetings, Kloc Technologies also showed what we accomplished, our pain points, and what needed to be done for things to be completed.

What did you find most impressive about them?

Their technical skills were good and their communication skills were excellent. Their ability to ensure the project gets done on time had been impressive. They were easily available in order to prevent any hiccups.

Are there any areas they could improve?

If you compare their technical skills with Western countries, there may be a little bit of room for improvement in certain aspects. However, I think those applications are still new in India and perhaps, once they’re exposed to it, they can easily pick it up. The key is for them to be exposed to the upcoming technologies of the latest apps, and that way they can quickly understand things. 

Do you have any advice for potential customers?

Make sure that you’re communicating because they value that. Just be upfront and let them know what you mean and what you expect. They’ll definitely step up and get the work done. 

BACKGROUND

Introduce your business and what you do there.

I’m one of the managers. We have two businesses. Select Style is a wallpaper company and TLC Service is a business that installs wallpaper and does painting integrating. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

TLC Services is a business that installs wallpaper Select Style has been involved in. A lot of our clients of TLC Service would ask us to supply wallpaper in tenders that the interior designers specified and we’d set up all these different trade accounts. Then, we had a number of trade accounts that went to sell the products for ourselves, so we thought we would start a Shopify website.

SOLUTION

What was the scope of their involvement?

We’ve been trying to capitalize on the opportunity that we had with all the different trade accounts because we’ve been selling to clients that had already requested wallpapers that we had all the trade rights for. We aimed to email the people who bought wallpapers on our Select Style website and offer them installation services by TLC Service. 

I made a slideshow with around 130 different slides of exactly what I wanted from various pages of the website to look like, mainly the product and search page. It was all static images and I also included a wallpaper calculator that I want to go in there, the team just needs to make it work. 

Basically, the wallpaper calculator is important in terms of identifying the height and width of the wall. It can also calculate how many rows of wallpaper are required to cover a particular wall. Developing the calculator is quite complex because there are many considerations that the team needed to think about such as the difference of each wallpaper pattern. For instance, those with wallpaper pattern repeats have a different computation. In addition, they also help with designing the homepage and Klock Technologies also provides SEO services. 

What is the team composition?

Three people are working with us.

How did you come to work with Kloc Technologies?

I wasn’t given a lot of budget for the projects. I came up with the slideshow with the design that is so specific because I wanted to make sure that whoever we hired to do the job will do exactly what I want. I liked the fact that they went through my slide presentation and came back to me with a few questions. 

They were different than other companies who just gave me pricing and I wasn’t confident that they fully understood my idea. Their offered price was also competitive. 

How much have you invested with them?

We’ve spent $3,000 AUD (approximately $2,200 USD). For the SEO, we spend $800 AUD (approximately $600 USD) per month.

What is the status of this engagement?

Our partnership began in January 2020, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since I gave them a really specific static image of what I want things to look like, they’ve been able to encapsulate that. The team has followed my instructions. 

How did Kloc Technologies perform from a project management standpoint?

They gave some suggestions. Moreover, they’ve provided a point of contact I can coordinate with — he arranges the calls so that I can go over things with their team. He has done a really good job. 

What did you find most impressive about them?

Kloc Technologies have been patient with me and they work with my schedule. There was a time I went on holiday for five weeks and the project got delayed, but they’ve been able to adjust to that. For the services they don’t provide, they’ve referred me to a partner that they do a lot of work with. Overall, they’ve been responsive and really helpful. 

Are there any areas they could improve?

I can’t ask for more since they’ve offered a good deal. It’s also the reason why I gave them a bonus. 

Do you have any advice for potential customers?

Kloc Technologies just make it really easy, but what has helped me is that I've had a clear plan from the beginning. I did a lot of market research and I looked at other websites. From there, I figured out how I wanted pages to look.